Motability Scheme at Mercedes-Benz of Cheshire Oaks

Motability Scheme at Mercedes-Benz of Cheshire Oaks

4.4
Rating 4.4
(66 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Contact information

Address
Longlooms Road
Ellesmere Port
Cheshire CH65 9LF
GB
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Phone Number
Call Mercedes-Benz of Cheshire Oaks on 01244 374473
01244 374473
01244 374473
Website

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Email

SalesCheshireOaksMercedes@group1auto.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability Scheme specialists:

  • Marc Coward
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Caroline Lawson
  • Lawren Roane
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz of Cheshire Oaks

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Mercedes-Benz of Cheshire Oaks

Visit dealer website

Our trained Motability specialists are here to support you throughout the duration of your lease.

Mercedes-Benz of Cheshire Oaks can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Mercedes-Benz of Cheshire Oaks on 01244374473 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Mercedes-Benz of Cheshire Oaks

  • Rating 5.0
    Excellent customer service provided throughout highly recommend Mercedes Cheshire Oaks.
    Response from Mercedes-Benz of Cheshire Oaks
    Hello John,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with our customer service at Mercedes-Benz of Cheshire Oaks. Your recommendation means a lot to us, and we are delighted to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Mercedes-Benz of Cheshire Oaks Team
  • Rating 5.0
    Marc is very helpful and look after us very well. Thank you very much.
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Alex,

    Thank you so much for taking the time to share your positive experience with us at Mercedes-Benz of Cheshire Oaks. We are thrilled to hear that Marc was able to assist you so effectively and that you felt well looked after. Your feedback is greatly appreciated and will be shared with Marc and the team. We look forward to welcoming you back in the future.

    Kind Regards,
    The Mercedes-Benz of Cheshire Oaks Team
  • Rating 5.0
    Excellent Dave Sherwood looked after us he was so kind and went through every detail
    Response from Mercedes-Benz of Cheshire Oaks
    Hello Patrick,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Dave Sherwood provided you with excellent service and that you found his attention to detail and kindness noteworthy. At Mercedes-Benz of Cheshire Oaks, we strive to ensure our customers have the best experience possible, and your feedback is incredibly valuable to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Excellent service from Mercedes as usual very happy .from Lauren who looked after me to the boys in service I am not the easiest to please 🫣 I will miss my beautiful Mercedes car
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Sharon,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Mercedes-Benz of Cheshire Oaks. Our team is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Perfect from beginning to end. Marc Coward was helpful, considerate of my vulnerabilities and very informative. He made the transaction go with ease and reassurance and he’s a credit to Mercedes by far.
    I’m very grateful.
    Thanks Marc
    Best wishes
    Catherine
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Catherine,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Mercedes-Benz of Cheshire Oaks. Marc is indeed a valued member of our team, and we are delighted to know that he was able to assist you with such care and professionalism.

    Your kind words and perfect rating mean a lot to us, and we are grateful for the opportunity to serve you. If there is anything else we can do for you in the future, please do not hesitate to reach out.

    Best wishes,

    The Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Excellent, cannot fault my experience. I was kept fully informed and Marc ensured the process was smooth and completely stress-free for myself.
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Sally,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was excellent and that Marc was able to make the process smooth and stress-free for you. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Marc was my advisor and I can't speak highly enough about him. He took over the whole process making it very simple and stress-free for me whilst making sure I was fully aware of the system and how it works.
    He is an absolute pleasure to deal with and a huge credit to your company.
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Sally,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Marc as your advisor. It's fantastic to know that he made the process simple and stress-free for you while ensuring you were fully informed about the system.

    Marc is indeed a valuable member of our team, and your kind words will surely be shared with him. We are committed to providing exceptional service, and your feedback reaffirms the hard work we put into achieving that goal.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Mercedes-Benz of Cheshire Oaks.

    Warm regards,

    Mercedes-Benz of Cheshire Oaks Team
  • Rating 5.0
    Sam and Chris were absolutely amazing. They made the process of hiring my first Motability car easy keeping me fully updated with all aspects of the build of the car and when it might be expected for me to collect it well done to them both.
    Response from Mercedes-Benz of Cheshire Oaks
    Dear David,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Sam and Chris were able to make the process of hiring your first Motability car a smooth and enjoyable experience. Keeping our customers informed and satisfied is our top priority, and it's great to know that they succeeded in doing so.

    Your kind words and perfect rating mean a lot to our team, and we will be sure to pass along your compliments to Sam and Chris. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing Mercedes-Benz of Cheshire Oaks for your mobility needs.

    Best regards,

    Emma
    Mercedes-Benz of Cheshire Oaks Team
  • Rating 1.0
    A 4 hour wait not asked did we want a drink had to get your own and asked for car to be washed and hooved and it wasn't
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Alison,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience you experienced during your recent visit. It is disappointing to hear that your wait was longer than expected and that you were not offered refreshments. Additionally, we regret that your request for a car wash and vacuum was not fulfilled.

    We strive to provide excellent service to all our customers, and it is clear we fell short in this instance. Your feedback is invaluable, and we will be addressing these issues with our team to ensure improvements are made.

    Please feel free to reach out to us directly if you would like to discuss this further. We hope to have the opportunity to serve you better in the future.

    Kind regards,

    Emma
    Mercedes-Benz of Cheshire Oaks - Motability Scheme Team
  • Rating 5.0
    It was excellent
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Christopher,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had an excellent experience with us at Mercedes-Benz of Cheshire Oaks. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Sam was excellent, very knowledgeable and put us at our ease
    Response from Mercedes-Benz of Cheshire Oaks
    Hello David,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Sam was able to provide you with excellent service and make you feel at ease during your visit. Your feedback is incredibly valuable to us, and it’s great to know that Sam's knowledge and approach made a positive impact on your experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Mercedes-Benz of Cheshire Oaks.

    Best regards,

    Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Mark has been helpful all the way through our purchase and the final transition was faultless
    Response from Mercedes-Benz of Cheshire Oaks
    Hello William,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Mark was able to assist you throughout your purchase and that the final transition was seamless. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Mercedes-Benz of Cheshire Oaks.

    Best regards,

    Mercedes-Benz of Cheshire Oaks Team
  • Rating 5.0
    Wonderful Experience with Marc Coward - Excellent service
    Response from Mercedes-Benz of Cheshire Oaks
    Hello William,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your excellent experience with Marc Coward at Mercedes-Benz of Cheshire Oaks. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded. Your feedback is greatly appreciated and will be shared with Marc and the team. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Excellent. My contact was Marc who was very helpful, knowledgeable and friendly.
    From start to finish he kept me up to date on progress with my car order. This was via video message, email or phone.
    When collecting my new car, Marc answered all the questions we had. He went through the settings on the car and connected my phone and got me set up on the Mercedes App.
    The experience has been A1 and I would highly recommend Mercedes, Marc and all the team.
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Shirley,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Marc and our team at Mercedes-Benz of Cheshire Oaks. It's fantastic to know that Marc was able to assist you effectively and keep you informed throughout the process of your car order.

    We are delighted that you found the service to be top-notch and that Marc was able to help you get set up with your new car and the Mercedes App. Your recommendation means a lot to us, and we are grateful for your kind words.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Mercedes-Benz of Cheshire Oaks Team
  • Rating 5.0
    Excellent service!
    Response from Mercedes-Benz of Cheshire Oaks
    Hello Keith,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service at Mercedes-Benz of Cheshire Oaks. Our team is dedicated to providing the best experience possible, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Absolutely perfect, they went above and beyond to assist me. I can’t thank them enough, in particular Mark Coward.
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Nicola,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience at Mercedes-Benz of Cheshire Oaks was absolutely perfect and that our team, especially Mark Coward, was able to assist you beyond your expectations. Your kind words and perfect rating mean a lot to us and motivate us to continue providing exceptional service to all our customers. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Warm regards,

    The Motability Scheme Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Vehicle collected from home and delivered back following MOT and Service.
    Response from Mercedes-Benz of Cheshire Oaks
    Dear Robert,

    Thank you so much for taking the time to share your positive experience with us at Mercedes-Benz of Cheshire Oaks. We are thrilled to hear that you were satisfied with our home collection and delivery service for your vehicle's MOT and service. Providing convenient and efficient service is a top priority for us, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Brilliant experience. Lovely staff. Had my car ready within 2 weeks of ordering. Thanks so much Sam x
    Response from Mercedes-Benz of Cheshire Oaks
    Hello Faye,

    Thank you so much for taking the time to share your wonderful experience with us at Mercedes-Benz of Cheshire Oaks. We're thrilled to hear that you had a brilliant experience and that our team, especially Sam, was able to assist you efficiently. It's fantastic to know that your car was ready within two weeks of ordering. Your kind words and perfect rating mean a lot to us. If you need any further assistance or have any questions in the future, please don't hesitate to reach out.

    Best regards,
    The Mercedes-Benz of Cheshire Oaks Team
  • Rating 5.0
    Very good
    Response from Mercedes-Benz of Cheshire Oaks
    Hello John,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Mercedes-Benz of Cheshire Oaks. Your feedback is incredibly valuable, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Mercedes-Benz of Cheshire Oaks
  • Rating 5.0
    Marc Coward was so helpful and I didn't feel like I was under any pressure. He went through loads of options before I made my choice.
    Response from Mercedes-Benz of Cheshire Oaks
    We're glad to hear you had a great experience with us here at Mercedes-Benz of Cheshire Oaks! Thank you for your kind words about Marc - we all look forward to seeing you again soon!

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