Motability Scheme at Arnold Clark Kia Liverpool

4.4
Rating 4.4
(37 reviews)
08:45 - 20:00 08:45 - 20:00 08:45 - 20:00 08:45 - 20:00 08:45 - 20:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
55 Sefton Street
Liverpool L8 6UD
GB
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Phone Number
Call Arnold Clark Kia Liverpool on 0151 702 5000
0151 702 5000
0151 702 5000
Website

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Email

Email us

Feedback

Leave dealer feedback

Reviews

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Showroom details
08:45 - 20:00 08:45 - 20:00 08:45 - 20:00 08:45 - 20:00 08:45 - 20:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:45 - 20:00
Tuesday08:45 - 20:00
Wednesday08:45 - 20:00
Thursday08:45 - 20:00
Friday08:45 - 20:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • David Ramsay
  • Emily Jackson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday07:30 - 18:00
SundayClosed

Motability service specialists:

  • Stephanie Brown
  • Martin Howitt
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark Kia Liverpool

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark Kia Liverpool

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Arnold Clark Kia Liverpool can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Arnold Clark Kia Liverpool on 01517025000 to make an appointment with our Motability specialist.

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Reviews at Arnold Clark Kia Liverpool

  • Rating 5.0
    Made to feel really welcome. They were fabulous.
    Response from Arnold Clark Kia Liverpool
    Thank you for this amazing review. Kelson.
    We strive to provide excellent service for each of our customers and it’s great to hear this was reflected during your visit.
    Imogene
    Arnold Clark.
  • Rating 5.0
    Perfect customer service, thanks
    Response from Arnold Clark Kia Liverpool
    Thank you, Anthony.
    Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.
    Congratulations on the new car. We’re glad we could make it a positive experience.

    Imogene
    Arnold Clark.
  • Rating 5.0
    Fuss free handover and well explained
    Response from Arnold Clark Kia Liverpool
    Thank you for the great review, Kerry!
    Hope you have a lovely time with your new car.

    Imogene
    Arnold Clark
  • Rating 3.0
    was left with no curiosity car so had to sit around and wait after being told a car would be supplied
    Response from Arnold Clark Kia Liverpool
    Hi Matthew,

    We regret that there was no courtesy car available for you. I appreciate why you'd be frustrated especially as this had already been arranged. If you’d like to discuss what happened in more detail, please feel free to speak with the branch manager or reach out to us here - https://bit.ly/2msORH2.

    Lynne
    Arnold Clark
  • Rating 5.0
    Very good
    Response from Arnold Clark Kia Liverpool
    Thank You for the Positive Review

    Imogene
    Arnold Clark.
  • Rating 5.0
    Great customer service
    Response from Arnold Clark Kia Liverpool
    Thank you for sharing your positive experience.

    Imogene
    Arnold Clark.
  • Rating 5.0
    Brilliant experience
    Response from Arnold Clark Kia Liverpool
    That's great news, John. See you next time. Thanks.

    Lynne
    Arnold Clark
  • Rating 3.0
    My car had been booked in for several weeks for an MOT and I was to be given a courtesy car and when I got to the dealership they never had a courtesy car for me so I had to wait for two hours whilst they worked on my car they said that the courtesy car had been leased out last week and the person hadn’t bought it back and they couldn’t get hold of them ? To have one car in such a large company seem ridiculous

    Dawn P
    Response from Arnold Clark Kia Liverpool
    Thank you for the review, Dawn
    We are sorry you were disappointed with your experience at our branch. We value your comments as they let us see what we need to do to improve the customer experience in our branches.
  • Rating 5.0
    Excellent customer service, staff are very polite and helpful, I would definitely go back again.
    Response from Arnold Clark Kia Liverpool
    Thank you for your feedback, Mary. We look forward to seeing you next time.

    Lynne
    Arnold Clark
  • Rating 5.0
    Treated with respect
    Response from Arnold Clark Kia Liverpool
    Thank you for taking the time to rate us! We are so pleased you enjoyed your visit.

    Lynne
    Arnold Clark
  • Rating 5.0
    Excellent service first time experience from Arnold Clark recommended by friends and family.
    Response from Arnold Clark Kia Liverpool
    Thank you for taking the time to share your feedback with us.

    Imogene
    Arnold Clark
  • Rating 5.0
    Good customer service
    Response from Arnold Clark Kia Liverpool
    Thank you, Kathleen.
    That’s excellent news!

    Imogene
    Arnold Clark
  • Rating 5.0
    Great customer service enjoyable experience
    Response from Arnold Clark Kia Liverpool
    That's great news, James. Thank you for taking the time to write a review.

    Lynne
    Arnold Clark
  • Rating 5.0
    Very friendly helpful and informative
    Response from Arnold Clark Kia Liverpool
    Thank you, Deborah.
    Your wonderful feedback and rating mean a lot to us.

    Imogene
    Arnold Clark
  • Rating 4.0
    I got plenty off help only problem was getting the write car I was promised one car but we had a problem and had to wait 6weeks an in that time I have to down grade the car and pay more witch I was unhappy about but the service was very good
    Response from Arnold Clark Kia Liverpool
    Thanks for your review Jonathan. I am sorry that we weren't able to meet your expectations in some ways; however, we are pleased that you were happy with the overall service. If you need any assistance or have any questions, please don't hesitate to give us a call.'

    Imogene
    Arnold Clark
  • Rating 5.0
    Service very good, however my husband had to take time off work to bring mobility car in as there wasn't no driver available to pick up and drop off the car. My disabled son is unable to spend much time in places waiting around this is why we requested for the vehicle to be picked up at home .
    Response from Arnold Clark Kia Liverpool
    Thank you for taking the time to leave us a review, Anthony. We regret that the pick up and drop off service was not available on this occasion however we do appreciate your feedback.

    Lynne
    Arnold Clark
  • Rating 5.0
    Polite, friendly and efficient staff
    Response from Arnold Clark Kia Liverpool
    It’s always encouraging to receive such positive feedback. Thank you, Andrew.

    Lynne
    Arnold Clark
  • Rating 5.0
    Very quick, staff are always friendly and helpful, thank you, will be recommending highly.
    Response from Arnold Clark Kia Liverpool
    Thank you for your kind review and recommendation, Edward. We really appreciate it.

    Lynne
    Arnold Clark
  • Rating 5.0
    Grate customer services
    Response from Arnold Clark Kia Liverpool
    Thanks for your rating, Gary. We hope to be of service to you again in the future.

    Lynne
    Arnold Clark
  • Rating 2.0
    Thr receptionist was incredibly rude and unhelpful. Absolutely terrible service at the point of reception, the dealers were nice but it was unfortunately marred by the rude and unhelpful young womsn on reception
    Response from Arnold Clark Kia Liverpool
    Hi Stephen,

    Thanks for sharing your review. Customer Service is of paramount importance to us so we are really disappointed to hear this. Your feedback helps us to continually make improvements and we appreciate you taking the time to highlight this to us. I hope you'll consider visiting in the future and that we can provide a much better experience.

    Lynne
    Arnold Clark
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