Motability Scheme at Lancaster Volkswagen

Rating 4.3
(25 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:30 08:30 - 19:00 08:30 - 17:30 11:00 - 17:00

Contact information

Mellishaw Lane
Morecambe LA3 3FB
Phone Number
Call Lancaster Volkswagen on 01524 405091
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:30 08:30 - 19:00 08:30 - 17:30 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:30
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Ryan Bishop
  • Suzanne Bland
  • Tori Thompson
  • Louis Thurlwell
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30

Motability service specialists:

  • Clare Culkin
  • Adam Somers
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lancaster Volkswagen

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lancaster Volkswagen

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lancaster Volkswagen can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lancaster Volkswagen on 01524405091 to make an appointment with our Motability specialist.

Reviews at Lancaster Volkswagen

  • Rating 5.0
    Everything ran. Smoothly thanks
  • Rating 5.0
    The staff I dealt with really good and Danielle on the service side of things kept me well informed. Also the man who collected my car Dougie was really pleasant
  • Rating 5.0
    Tori and Suzanne where fantastic made you feel welcome and happy to gp back to VW again
  • Rating 5.0
    Extremely efficient, professional and friendly company
  • Rating 5.0
    Great work by Jane and Doug polite efficient and courteous
    Thank you
  • Rating 5.0
    Excellent service from Tori at VW Lancaster.
  • Rating 5.0
    Excellent service, straight forward, fast service, extremely happy and satisfied customer :)
  • Rating 5.0
    It is my first time to be able too get a car, I found them good.
  • Rating 5.0
    Lovely lady who did the car hand over I struggle with anxiety and was worried about seeing new people and she maid me feel so comfortable she was very plesent and a credit to the team there
  • Rating 3.0
    Lack of communication on delivery dates
    Lack of flexibility on collection days- they dove do it on weekends

    Positives- The lady we collected the car from was lovely
  • Rating 5.0
    Excellent service
  • Rating 5.0
    First class service from Jane.
  • Rating 5.0
    Great communication when contacted. Really good customer service.
  • Rating 2.0
    I’ve left a two star rating because I’ve had the car three year in May and not once had someone rang to ask how we were getting on with the car. I’d have let them know that it wasn’t as economical as we were lead to believe which is a huge factor. It’s had a software reset and still isn’t great. When I’ve had to speak to someone it’s been hard work. I’d like this fed back to the dealership but anonymously. Some staff are too young and I feel that because covid restrictions were still about the process was rushed and I wasn’t given much time to think things through. At the previous dealership I dealt with one thing they did get right was some communication. I know two other people who aren’t with motability and their experience is extremely poor. It seems lots of things massively need to improve.
    Catherine M.
  • Rating 1.0
    I've given one star. I would have given less if I could. I haven't got a good word to say about Lancaster Volkswagen. I'm sure they don't talk to one another. I put a deposit on a VW up R line and was told I could probably collect it the following week.the following week came and went and nothing. I rang up everyday. Sent emails and never got any reply. Then I went to see them to find out they had sold my car to someone else.they said they could order me one, it would be ready in 4 months. I wasnt impressed with this so I contacted another VW dealer in Lindel. They told me they didnt have any and they couldn't order any coz the VW UP was being discontinued. So that was another lie from Lancaster VW. When I told them they said it wasn't true, but since then it's been all over the internet about the UP being discontinued. The tried to palm me off with a cheaper model, that was awful compared to the R line. Asked for my deposit back but I struggled to get that. I almost had to threaten them. I will never advise anyone to deal with Lancaster VW. They are cowboys.
  • Rating 5.0
    Beautiful staff all of you xx
  • Rating 2.0
    I'm a wheelchair user, I had to wait 3 hours for an mot despite being first in at 8am. An extra 20 mins were tagged on for a wash and hoover that looked more like a hosepipe sprinkle. When I got my Wheelchair van back the seating hadn't been returned to a position I could access, the van was not turned off properly <I suspect the driver didn't know how to turn it off so just pulled the key out but didn't admit they knew, just left it. As a disabled person I anticipate issues and in some cases lack of understanding. This just felt like ignorance. Sidenote. Whomever drove my vehicle must have been outrunning a lava flow with lead feet, because the average fuel consumption was 3mpg on the readout.
  • Rating 5.0
    Suzanne and Tori are amazingly helpful and efficient. Really good customer service can’t recommend highly enough
  • Rating 5.0
    Great service
  • Rating 1.0
    Absolutely disgusting service, no care or compassion, never return calls or emails, lie, put my application in late and never told me. Said my car was definitely here in July then told January, they said cancel the order if not happy so I did and went somewhere else and my car is arriving in 2 weeks

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