Motability Scheme at Lancaster Volkswagen
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:30 08:30 - 19:00 08:30 - 17:30 11:00 - 17:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Mellishaw Lane
Morecambe LA3 3FB
GB
Phone Number
Call Lancaster Volkswagen on 01524 405091
01524 405091
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:30 08:30 - 19:00 08:30 - 17:30 11:00 - 17:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:30 08:30 - 19:00 08:30 - 17:30 11:00 - 17:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:30 |
| Friday | 08:30 - 19:00 |
| Saturday | 08:30 - 17:30 |
| Sunday | 11:00 - 17:00 |
Motability Scheme specialists:
- Ryan Bishop
- Suzanne Bland
- Tori Thompson
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Clare Culkin
- Adam Somers
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lancaster Volkswagen
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lancaster Volkswagen
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lancaster Volkswagen can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lancaster Volkswagen on 01524405091 to make an appointment with our Motability specialist.
Reviews at Lancaster Volkswagen
- Rating 5.0Apr 19, 2024Extremely efficient, professional and friendly company
- Rating 5.0Mar 27, 2024Great work by Jane and Doug polite efficient and courteous
Thank you - Rating 5.0Mar 18, 2024Excellent service from Tori at VW Lancaster.
- Rating 5.0Feb 27, 2024Excellent service, straight forward, fast service, extremely happy and satisfied customer :)
- Rating 5.0Feb 21, 2024It is my first time to be able too get a car, I found them good.
- Rating 5.0Jan 31, 2024Lovely lady who did the car hand over I struggle with anxiety and was worried about seeing new people and she maid me feel so comfortable she was very plesent and a credit to the team there
- Rating 3.0Jan 31, 2024Negatives-
Lack of communication on delivery dates
Lack of flexibility on collection days- they dove do it on weekends
Positives- The lady we collected the car from was lovely - Rating 5.0Jan 24, 2024Excellent service
- Rating 5.0Nov 20, 2023First class service from Jane.
- Rating 5.0Nov 15, 2023Great communication when contacted. Really good customer service.
- Rating 2.0Oct 23, 2023I’ve left a two star rating because I’ve had the car three year in May and not once had someone rang to ask how we were getting on with the car. I’d have let them know that it wasn’t as economical as we were lead to believe which is a huge factor. It’s had a software reset and still isn’t great. When I’ve had to speak to someone it’s been hard work. I’d like this fed back to the dealership but anonymously. Some staff are too young and I feel that because covid restrictions were still about the process was rushed and I wasn’t given much time to think things through. At the previous dealership I dealt with one thing they did get right was some communication. I know two other people who aren’t with motability and their experience is extremely poor. It seems lots of things massively need to improve.
Catherine M. - Rating 1.0Oct 19, 2023I've given one star. I would have given less if I could. I haven't got a good word to say about Lancaster Volkswagen. I'm sure they don't talk to one another. I put a deposit on a VW up R line and was told I could probably collect it the following week.the following week came and went and nothing. I rang up everyday. Sent emails and never got any reply. Then I went to see them to find out they had sold my car to someone else.they said they could order me one, it would be ready in 4 months. I wasnt impressed with this so I contacted another VW dealer in Lindel. They told me they didnt have any and they couldn't order any coz the VW UP was being discontinued. So that was another lie from Lancaster VW. When I told them they said it wasn't true, but since then it's been all over the internet about the UP being discontinued. The tried to palm me off with a cheaper model, that was awful compared to the R line. Asked for my deposit back but I struggled to get that. I almost had to threaten them. I will never advise anyone to deal with Lancaster VW. They are cowboys.
- Rating 5.0Oct 4, 2023Beautiful staff all of you xx
- Rating 2.0Aug 31, 2023I'm a wheelchair user, I had to wait 3 hours for an mot despite being first in at 8am. An extra 20 mins were tagged on for a wash and hoover that looked more like a hosepipe sprinkle. When I got my Wheelchair van back the seating hadn't been returned to a position I could access, the van was not turned off properly <I suspect the driver didn't know how to turn it off so just pulled the key out but didn't admit they knew, just left it. As a disabled person I anticipate issues and in some cases lack of understanding. This just felt like ignorance. Sidenote. Whomever drove my vehicle must have been outrunning a lava flow with lead feet, because the average fuel consumption was 3mpg on the readout.
- Rating 5.0Aug 3, 2023Suzanne and Tori are amazingly helpful and efficient. Really good customer service can’t recommend highly enough
- Rating 5.0Aug 3, 2023Great service
- Rating 1.0Jul 28, 2023Absolutely disgusting service, no care or compassion, never return calls or emails, lie, put my application in late and never told me. Said my car was definitely here in July then told January, they said cancel the order if not happy so I did and went somewhere else and my car is arriving in 2 weeks
- Rating 5.0Jun 16, 2023Very helpful and really polite
- Rating 5.0May 22, 2023Excellent customer service. Made it easier for me by dropping me off and collecting me from place of work. Lancaster VW solved issues with car successfully. All staff were welcoming, kind and polite.
- Rating 5.0May 8, 2023Quick turn a round and great staff