Motability Scheme at TrustFord Belfast

4.8
Rating 4.8
(417 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today

Welcome to TrustFord Belfast

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Belfast can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Belfast on 02890654687 to make an appointment with our Motability specialist.

Contact information

Address
391/397 Upper Newtownards Road
Belfast BT4 3LG
GB
Phone Number
Call TrustFord Belfast on 028 9065 4687
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 18:00
Saturday09:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Marie Hayward
  • Joe Fenton
  • Kaitlin Haynes
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Colin Harper
  • Ashley Holden
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at TrustFord Belfast

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Belfast

  • Rating 5.0
    Great from start to finished was kept updated regularly and had a great handover was shown everything about the car and its functions
    Response from TrustFord Belfast
    Hi Paul, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord Belfast, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Friendly, professional and straight forward
    Response from TrustFord Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Jane
  • Rating 5.0
    Marie was amazing, very helpful, pleasant and couldn’t do enough and would defiantly recommend the service
    Response from TrustFord Belfast
    Thank you for the great review and the feedback on Marie, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Treated me with respect and very polite and well spoken. They made me feel very welcome and helped me with an quarries with the car agreement
    Response from TrustFord Belfast
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Katelyn was absolutely amazing, very attentive, explained everything thoroughly and assured me of everything, I wouldn't hesitate to give her 10 out of 10,very nice girl who has a widespread knowledge of her job
    Response from TrustFord Belfast
    Hi Phyllis, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Katelyn receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Marie at Ford was amazing from start to finish, answered any queries and kept me up to date with order progression.
    Response from TrustFord Belfast
    Hi Krishna, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Marie receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    I had a great experience with kaitlyn in ford. She was so informative and helpful and shown no judgment. I will definitely recommend her and ford itself as everyone was so helpful.
    Response from TrustFord Belfast
    Hi Megan, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Kaitlyn receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Kaitlan was fantastic she made me feel very comfortable with the whole experience especially handover of car
    Response from TrustFord Belfast
    Hi Jason, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Kaitlan receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    Kaitlin was so kind, considerate and a great help to me while choosing my car.
    Response from TrustFord Belfast
    Thank you so much for your kind words! We are so happy to hear that Kaitlin was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 3.0
    Trust Ford was great, need to sort out delivery speed from Liverpool. Richard c
    Response from TrustFord Belfast
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Excellence usual very courteous and helpful great job. 👍
    Response from TrustFord Belfast
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
  • Rating 3.0
    No wheelchair accessible parking available which I need. Have dealt with far more hospitable & friendly dealerships.
    Response from TrustFord Belfast
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
  • Rating 5.0
    An excellent company and wonderful services, and what is even more wonderful is the treatment of the employees with the utmost magnificence and professionalism
    Response from TrustFord Belfast
    Hi Aabr, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receive recognition for their fantastic customer service which they provided to you. Kind regards, Janet
  • Rating 5.0
    I have been a Motability Customer with Trust Ford Newtownards Rd site for 9-10 years. My hand over of the old car to my new one was effortless. Kaitlin Haynes was my Motability Sales Executive with this new car, she was excellent. We sailed through the paper work & advanced payment with no problems at all. She then took me outside & walked me around the new car. She pointed out & advised me of all the features of the new car, answering any queries I had. Kaitlin then connected my phone to the car via Bluetooth & the Ford Pass App. Talking me through the layout & new features of the bigger screen, answering any questions I had. I have never had a bad experience with Trust Ford, both in the sales & service departments. I have & will continue to recommend them to any friends or family who are eligible to be a Motability Customer. 5 star service. Friendly & professional, as always. A great experience.
    Response from TrustFord Belfast
    Hi Ian, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Kaitlin receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Amazing service so friendly....
    Response from TrustFord Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Excellent customer service staff were really helpful and friendly
    Response from TrustFord Belfast
    Hello Sarah, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Always a friendly & helpful team. Courtesy car supplied as requested & vehicle was serviced in time requested. Very happy
    Response from TrustFord Belfast
    Hi Karen, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for their fantastic customer service which they provided to you. Kind regards, Janet
  • Rating 5.0
    Marie was great, would defiantly recommend the dealership
    Response from TrustFord Belfast
    Thank you so much for your kind words! We are so happy to hear that Marie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Brilliant Kateland was brilliant very nice girl with a superb personality and nothing is to much trouble
    Response from TrustFord Belfast
    Hi Robert, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Kateland receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Caitlin was polite ,friendly and professional
    Response from TrustFord Belfast
    Thank you so much for your kind words! We are so happy to hear that Caitlin was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!

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