Motability Scheme at TrustFord Belfast

4.8
Rating 4.8
(471 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today

Welcome to TrustFord Belfast

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Belfast can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Belfast on 02890654687 to make an appointment with our Motability specialist.

Contact information

Address
391/397 Upper Newtownards Road
Belfast BT4 3LG
GB
Phone Number
Call TrustFord Belfast on 028 9065 4687
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 20:00
Thursday08:30 - 20:00
Friday08:30 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability Scheme specialists:

  • Marie Hayward
  • Joe Fenton
  • Kaitlin Haynes
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Colin Harper
  • Ashley Holden
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Belfast

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Belfast

  • Rating 5.0
    I collected my new Kuga this week. I absolutely love it.
    I only joined the motability scheme for the first time and went to visit Trust Ford on the Upper N’ards Rd.
    I had an appointment with Kaitlin who took care of everything, enrolling me on the motability scheme and all the admin work that goes with it, making it hassle free.
    I went ahead and ordered my car, a brand new model of the Kuga in May. Unfortunately I had a few delays, due to a backlog at customs, but that’s was not a reflection on Ford at all. Although it was not the news I wanted, Kaitlin kept me regularly informed on the delivery of my car.
    Upon collection day, my car was ready to go, and when I arrived, there was minimal fuss or hassle making it quick and easy.
    I was given a walk round and demo of all the cars features, ensuring it was connected to the apps and I was aware of everything before I was in my way.
    I am delighted with the service provided by Kaitin and Trust Ford and most importantly the car!

    Response from TrustFord Belfast
    Hi Simon, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your purchase and handover experience with Kaitlin, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very efficient helpful and kind
    Response from TrustFord Belfast
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Maria is a lovely lady.
    She helped me so much in choosing a car to suit my disability.
    Very friendly and pleasant and certainly knows her job.
    I would highly recommend Maria ford and Maria in the future.
    Thankyou
    Response from TrustFord Belfast
    Hi Pauline, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Maria receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Very professional and very pleasant
    Would be very happy to deal again
    First class
    Response from TrustFord Belfast
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserve and forward this to the management for you. Thank you Janet
  • Rating 5.0
    All good only thing was there was no car for us to use while it was in getting service done . But good job and fast .
    Response from TrustFord Belfast
    Hello Sarah, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Really lovely and quick
    thank you
    Response from TrustFord Belfast
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    I am very happy with the service from Trustford, they were very courteous and dealt with any issues I had with the car.
    Response from TrustFord Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Good job done- getting a video of the service was useful. The booking process was straightforward.
    Response from TrustFord Belfast
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Everything was sorted out for me very quickly and easily. I found the process simple.
    Response from TrustFord Belfast
    Hi Janine, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Very pleased with everything
    Response from TrustFord Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service from staff
    Response from TrustFord Belfast
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon. Kind regards, Leanne.
  • Rating 5.0
    I dealt with Marie, after meeting her we decided to leave bmw, to not return to Peugeot nor Mercedes. Marie is extremely knowledgeable and nothing is a problem to her. It was a pleasure dealing with Marie and she definitely swayed us to ford for our new car, she's a fabulous asset to ford and I hope to deal with her again in the future.
    Response from TrustFord Belfast
    Thank you so much for your kind words! We are so happy to hear that Marie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Leanne.
  • Rating 5.0
    They were quick to get me booked in for the service.
    The video I was sent of the issues found was very impressive, and extremely helpful! I also got backed a freshly washed car, which was nice!
    Response from TrustFord Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very good
    Response from TrustFord Belfast
    Thank you for your high star rating.
  • Rating 5.0
    Excellent, very helpful and informative
    Response from TrustFord Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great service
    Response from TrustFord Belfast
    Hello Geraldine K.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Great customer service. 5 star.
    Response from TrustFord Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Fantastic service provided
    Response from TrustFord Belfast
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    First class experience from ordering to handover. The ordering system was easy and picking my vehicle was explained by the agent. She was knowledgeable and guided me through the procedure to make sure that I got the correct vehicle for my needs.
    Response from TrustFord Belfast
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Happy with the service and happy the car thank you.
    Response from TrustFord Belfast
    Hello Shannon, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet

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