Motability Scheme at Charles Hurst Renault Belfast

4.9
Rating 4.9
(535 reviews)
09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 20:00 09:00 - 17:00 09:00 - 15:00Closed Today
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Welcome to Charles Hurst Renault Belfast

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Charles Hurst Renault Belfast can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Charles Hurst Renault Belfast on 02890383535 to make an appointment with our Motability specialist.

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Contact information

Address
62 Boucher Road
Belfast BT12 6LR
GB
Get directions
Phone Number
Call Charles Hurst Renault Belfast on 028 9038 3535
028 9038 3535
028 9038 3535
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 20:00 09:00 - 17:00 09:00 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 17:30
Tuesday09:00 - 17:30
Wednesday09:00 - 17:30
Thursday09:00 - 20:00
Friday09:00 - 17:00
Saturday09:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Ruth Mckeown
  • Chloe Mcgarry
  • Declan Magill
  • Stephen Power
  • Ethan Orr
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Phillip Cullen
  • Caitlin Hughes
  • Glenn Mccartney
We recommend calling and booking an appointment before visiting.
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Accessibility features at Charles Hurst Renault Belfast

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Charles Hurst Renault Belfast

  • Rating 1.0
    Terrible dealership. They have had my car for 10 weeks to be repaired. (Thermostat housing).
    The part is on back order with no guide to how long it will be before the part arrives or the car will be fixed.
    No updates from dealer, RAC or motability on the progress of the car.
    Had to wait over a week on a hire car that is sub standard and doesn't meet my fathers needs.
    I've tried calling the motability complaints department but got no joy from them. Kept getting passed about different departments with nobody wanting to help.
    Response from Charles Hurst Renault Belfast
    Dear William,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the difficulties you've experienced with the repair of your car and the challenges in getting updates. This is not the level of service we strive to provide, and I understand how frustrating this situation must be for you and your father.

    We are currently facing delays with certain parts, including the thermostat housing, which has unfortunately impacted the repair timeline. I apologize for the lack of communication regarding the progress of your vehicle. We are working closely with our suppliers to expedite the process and will ensure you receive more regular updates moving forward.

    Regarding the hire car, I am sorry it did not meet your father's needs. We will review our procedures to better accommodate specific requirements in the future.

    Please feel free to reach out to me directly at the dealership so I can personally assist you and ensure we address your concerns promptly. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction.

    Thank you for your patience and understanding.

    Best regards,

    Ann
    Charles Hurst Renault Belfast
  • Rating 5.0
    Ruth is brilliant. Made the whole process quick and easy. What an asset she is to Charles Hurst
    Response from Charles Hurst Renault Belfast
    Dear Stephen M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Ruth made your experience with us quick and easy. She truly is an asset to our team at Charles Hurst Renault Belfast, and your kind words will certainly be shared with her. We are committed to providing excellent service and are delighted that we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Ruth was lovely, I suffer anxiety and she really helped me to feel at ease and made sure my needs were catered too
    Response from Charles Hurst Renault Belfast
    Hello Courtney,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Ruth was able to make you feel at ease and cater to your needs during your visit. It's wonderful to know that her support made a positive impact, especially considering your anxiety. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Ruth. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to Charles Hurst Renault Belfast in the future.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Great service
    Response from Charles Hurst Renault Belfast
    Hello Jean M.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you received great service at Charles Hurst Renault Belfast. Our team is dedicated to providing the best experience possible, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Very quick and helpful
    Response from Charles Hurst Renault Belfast
    Hello Evan,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service quick and helpful. At Charles Hurst Renault Belfast, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Charles Hurst Renault Belfast Team
  • Rating 5.0
    Courteous,friendly,informative
    Response from Charles Hurst Renault Belfast
    Hello Eileen,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team courteous, friendly, and informative during your visit. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Charles Hurst Renault Belfast.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Very friendly and professional. Answered all my questions and gave me all information I need
    Response from Charles Hurst Renault Belfast
    Hello Jason,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our team friendly and professional, and that we were able to answer all your questions and provide you with the information you needed. Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Charles Hurst Renault Belfast.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    First class helpful and friendly service
    Response from Charles Hurst Renault Belfast
    Hello John M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service to be first class, helpful, and friendly. Our team at Charles Hurst Renault Belfast is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Ruth was really lovely! We had no idea about driving lessons with mobility either!
    Cannot thank her enough!
    Response from Charles Hurst Renault Belfast
    Hello Joshua,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Ruth was able to assist you and provide valuable information about driving lessons with mobility. It's always our goal to ensure our customers feel supported and informed, and we're delighted that Ruth made such a positive impact on your experience.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Ruth was brilliant. She gave my son plenty of opinions and gave him time to process what was going on, we went away and came back and the dealership was brilliant.
    Response from Charles Hurst Renault Belfast
    Thank you so much for your kind words! We are so happy to hear that Ruth was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very helpful
    Very pleasant
    Great customer service skills
    Lovely person
    Response from Charles Hurst Renault Belfast
    Dear Josephine L.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our service very helpful and pleasant. It's fantastic to know that our team provided you with great customer service and that you had a positive experience at Charles Hurst Renault Belfast.

    Your kind words and perfect rating are truly appreciated and serve as a great motivation for us to continue delivering excellent service to all our customers. If there is anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    She was very helpful & easy to talk to lovely women
    Response from Charles Hurst Renault Belfast
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Staff were kind and efficient also very informative throughout the day.
    Response from Charles Hurst Renault Belfast
    Hello David,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our staff kind, efficient, and informative during your visit. Providing excellent service is something we strive for every day, and your feedback lets us know we are on the right track.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Charles Hurst Renault Belfast.

    Best regards,

    Ann
    Charles Hurst Renault Belfast Team
  • Rating 5.0
    So kind and thoughtful
    Response from Charles Hurst Renault Belfast
    Hello Amy D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service kind and thoughtful. At Charles Hurst Renault Belfast, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Ruth is amazing,couldn't of asked for a better experience!
    Response from Charles Hurst Renault Belfast
    Dear Avril D.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with Ruth at Charles Hurst Renault Belfast. Your kind words and perfect rating mean a lot to us and serve as a great motivation for our team.

    We are committed to providing exceptional service to all our customers, and it's fantastic to know that Ruth was able to make your experience memorable. If there is anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Ann
    Charles Hurst Renault Belfast
  • Rating 5.0
    Excellent customer service.
    Response from Charles Hurst Renault Belfast
    Dear Sommer G.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service at Charles Hurst Renault Belfast. Our team is dedicated to providing the best service possible, and your feedback is incredibly rewarding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Very helpful
    Response from Charles Hurst Renault Belfast
    Hello Eamonn,

    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you found our service very helpful. At Charles Hurst Renault Belfast, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Ruth and Ethan were absolutely amazing nothing was too much trouble and so so informative. So kind to us and my little boy. Credit to the company!!
    Response from Charles Hurst Renault Belfast
    Dear Oisin B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Ruth and Ethan. It's fantastic to know that they were able to provide you with the information and support you needed, and that they made you and your little boy feel welcome and cared for. Your kind words truly mean a lot to us and will be shared with the team. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    She was extremely helpful and basically fone everything for me. I'm so pleased
    Response from Charles Hurst Renault Belfast
    Dear Michelle M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Charles Hurst Renault Belfast. Our team strives to provide exceptional service, and it's fantastic to know that we were able to assist you effectively. Your kind words and perfect rating mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast
  • Rating 5.0
    Ruth and Orla are amazing people. Ruth makes you feel at ease and every special.
    Response from Charles Hurst Renault Belfast
    Dear Angela M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that your experience with Ruth and Orla was so positive. They truly are amazing team members, and it’s fantastic to know they made you feel at ease and special during your visit. Your feedback is greatly appreciated and will be shared with them. We look forward to welcoming you back to Charles Hurst Renault Belfast in the future.

    Best regards,
    The Motability Scheme Team at Charles Hurst Renault Belfast

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