Motability Scheme at Arnold Clark Mercedes-Benz Aberdeen

Motability Scheme at Arnold Clark Mercedes-Benz Aberdeen

4.2
Rating 4.2
(16 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Contact information

Address
31 Craigshaw Drive
West Tullos Industrial Estate
Aberdeen AB12 3BE
GB
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Phone Number
Call Arnold Clark Mercedes-Benz Aberdeen on 01224 004355
01224 004355
01224 004355
Website

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Email

hayleigh.west@arnoldclark.com

Feedback

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Reece Mair
  • Sean Rawlings
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday07:30 - 18:00
SundayClosed

Motability service specialists:

  • Barry Middleton
  • Colin Carr
  • Donna Barclay
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark Mercedes-Benz Aberdeen

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark Mercedes-Benz Aberdeen

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Arnold Clark Mercedes-Benz Aberdeen can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Arnold Clark Mercedes-Benz Aberdeen on 01224004355 to make an appointment with our Motability specialist.

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Reviews at Arnold Clark Mercedes-Benz Aberdeen

  • Rating 5.0
    Brilliant
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Hi Caroline!

    Thanks for your five-star review!

    Arnold Clark Team
  • Rating 5.0
    Fantastic, helpful staff. Would highly recommend them.
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Hello Paul,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff fantastic and helpful. Your recommendation means a lot to us, and we're delighted to know that you had a positive experience at Arnold Clark Mercedes-Benz Aberdeen. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Arnold Clark Team
  • Rating 5.0
    Excellent service
    Salesman very knowledgeable on all aspects.
  • Rating 1.0
    Shame I couldn't put zero.
    Disgraceful incompetency.
    Arnold Clark Mercedes Aberdeen should not be allowed to keep the franchise and the matter has been escalated to the DVSA to investigate
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Hi Colin,
    Thank you for your review. I'm sorry to hear about your experience. If you'd like to discuss this further, please reach out to our Customer Services team at 0141 648 1088 or customerservice@arnoldclark.com.

    Arnold Clark Team
  • Rating 5.0
    Welcoming professional friendly service. A great experience. Love the car.
  • Rating 5.0
    Pauline March wonderful service picked my car up from house then returned
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 5.0
    Very professional from start to finish
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 5.0
    Polite staff, short waiting time , great service
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thank you for the 5-star review.

    Imogene
    Arnold Clark
  • Rating 3.0
    Arrived at 07:45am no courtesy car and am disabled it was a nightmare. Really needed a car
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thank you, Andrew, it's feedback such as yours that we are able to maintain and indeed where necessary improve upon the service we provide to our customers. In the first instance please contact the branch manager as they may have a better understanding of how to resolve your issue. If you don't get the answer you are looking for, we encourage you to contact our customer service department.
    01416481088 or customer.services@arnoldclark.com
    Imogene
    Arnold Clark
  • Rating 5.0
    The service is great my car got what it was in for and the customer vehicle is perfect clean inside and out i was kept up all day long about my car
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Hi Annand! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Preston Renault / Dacia. Feel free to reach out to us if you need anything. Have a wonderful day.
    Thanks, Kyndall, Arnold Clark
  • Rating 5.0
    Good service ..pick up and delivery from door they promised to wash valet car ..but didn't..take away a star
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thank you for taking the time to share your feedback with us, James Much appreciated.

    Lynne
    Arnold Clark
  • Rating 3.0
    Was ok but the car I got was very low and not suitable for my mobility issues, the car was not cleaned inside or out either so a little disappointed if I am being truthful.
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thank you for your feedback, Andrew. Please feel free to give us a call or pop by the branch to discuss any concerns further, we'll be happy to help.

    Lynne
    Arnold Clark
  • Rating 5.0
    Excellent setup ..picked up car ,dropped off, follow up very good
    Response from Arnold Clark Mercedes-Benz Aberdeen
    We are delighted that you’ve had such a positive experience with us. Thank you, James.

    Lynne
    Arnold Clark
  • Rating 3.0
    It wasn’t an easy experience especially with a motobility car
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Hi Frances,

    We want every customer to have a greater experience with us, so we are disappointed to hear this. If you'd like to discuss what went wrong, please reach out. You can pop by or call 01224 004344 to speak with the Service manager at the branch.
    If you'd prefer to contact Customer Services, you can do so at customer.services@arnoldclark.com or on 0141 648 1088. Thanks.

    Lynne
    Arnold Clark
  • Rating 5.0
    Karen M - Excellent efficient service
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thank you, Karen. We're glad we could help. Take care.

    Lynne
    Arnold Clark
  • Rating 3.0
    Disappointed that you did not rotate my wheels as requested. They were off anyway.
    Response from Arnold Clark Mercedes-Benz Aberdeen
    Thanks for your review, John. I'm sorry this was not carried out as requested. If you'd like to give our team a call at the branch, they may be able to arrange for you to bring the car back in.

    Lynne
    Arnold Clark

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