Motability Scheme at Mercedes-Benz Fort Kinnaird

Motability Scheme at Mercedes-Benz Fort Kinnaird

5.0
Rating 5.0
(28 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
7 Whitehill Road
Edinburgh EH15 3HR
GB
Get directions
Phone Number
Call Mercedes-Benz Fort Kinnaird on 0333 241 6300
0333 241 6300
0333 241 6300
Website

Visit dealer website

Email

mercedesfortkinnairdmotability@easternwestern.co.uk

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Paul Chatham
  • Paul Cooper
  • Michael Lee
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Barry Millar
  • Chris Glynn
  • Michael Shaw
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz Fort Kinnaird

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Mercedes-Benz Fort Kinnaird

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Mercedes-Benz Fort Kinnaird can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Mercedes-Benz Fort Kinnaird on 03332416300 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at Mercedes-Benz Fort Kinnaird

  • Rating 5.0
    My experience was amazing. Paul was amazing and he helped me each and every step until when I received my new car. Thanks to him and the staff at fort kinnaird.
    Response from Mercedes-Benz Fort Kinnaird
    Dear David, many thanks for your 5 Star Review! We are delighted that that you enjoyed the purchase experience. Please do not hesitate to contact us if you have any queries and we hope you have enjoy the car!!! Best wishes, Phil Hare, General Manager.
  • Rating 5.0
    Excellent customer experience. Staff were just lovely and super helpful. Highly recommend
    Response from Mercedes-Benz Fort Kinnaird
    Dear Audrey, thank you very much for your 5 star review. I am delighted your purchase experience was positive and you found the team 'lovely' and 'super helpful!' I hope you have many happy miles of motoring and you know where we are if you have any queries. Best wishes, Phil Hare, General Manager.
  • Rating 5.0
    Paul Chatham and Adam Walker were both professional, helpful and considerate, I would recommend them and the dealership to all Motability customers as an example of how to treat customers.

    Regards,

    Colin Duff
    Response from Mercedes-Benz Fort Kinnaird
    Dear Colin, thank you for your 5 Star Review! I am delighted you found Paul and Adam easy to deal with and I will pass on your kind words to them. I hope you enjoy the car and you know here we are if you have any queries. Best wishes, Phil Hare, General Manager.
  • Rating 5.0
    Outstanding from start to finish. Was made to feel very welcome, went above and beyond and most importantly felt like a valued customer. Very kindly fixed a small hiccup during the handover of our old car which was nobody‘s fault but nevertheless they stepped in and sorted the issue. We were given regular updates on our new car which we really appreciated. Thanks so much.
    Response from Mercedes-Benz Fort Kinnaird
    Hi Lewis, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Western Mercedes-Benz
  • Rating 5.0
    Amazing made sure it was a smooth process and I felt like a princess for the day
    Response from Mercedes-Benz Fort Kinnaird
    Hi Elaine, Thank you for your kind words - we're glad to have been of service! Best wishes, Western Mercedes-Benz
  • Rating 5.0
    Lovely experience.
    Response from Mercedes-Benz Fort Kinnaird
    Hi Claire,
    Thank you for your kind words - we're glad to have been of service!

    Mercedes-Benz of Edinburgh Fort Kinnaird
  • Rating 5.0
    As always, efficient and fantastic service. Car collected and returned to home address fully valeted. Keep up the good work.
    Response from Mercedes-Benz Fort Kinnaird
    Dear Anne M.,

    Thank you so much for your wonderful feedback! We are thrilled to hear that you found our service efficient and fantastic. It's always our aim to provide the best experience possible, and we're glad to know that the car collection and return, along with the valet service, met your expectations. Your kind words and encouragement mean a lot to us. We look forward to continuing to serve you with the same level of dedication in the future.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    First class customer service. Thank you Michael and the team
    Response from Mercedes-Benz Fort Kinnaird
    Dear Nicola C.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you received first-class customer service from Michael and the team at Mercedes-Benz Fort Kinnaird. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations.

    If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    Excellent
    Response from Mercedes-Benz Fort Kinnaird
    Dear Lisa K.,

    Thank you so much for your wonderful review and for rating us 5 out of 5! We are thrilled to hear that you had an excellent experience with the Motability Scheme at Mercedes-Benz Fort Kinnaird. Our team is dedicated to providing the best service possible, and your feedback is incredibly encouraging.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Warm regards,

    Phil Hare
    Mercedes-Benz Fort Kinnaird Team
  • Rating 5.0
    First class service from start to finish.
    Response from Mercedes-Benz Fort Kinnaird
    Dear Anne L.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received first-class service from start to finish at Mercedes-Benz Fort Kinnaird. Our team is dedicated to providing exceptional experiences for all our customers, and your kind words are truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Phil Hare
    Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    Treated like any other customer. Good welcome, clean and reliable courtesy vehicle, kept informed and fully informed at handover.
    Response from Mercedes-Benz Fort Kinnaird
    Dear Davidson D.,

    Thank you so much for taking the time to share your experience with us at Mercedes-Benz Fort Kinnaird. We are thrilled to hear that you felt welcomed and appreciated the cleanliness and reliability of our courtesy vehicle. Keeping our customers informed throughout their journey with us is a top priority, and we're glad to know that you felt fully informed during your visit.

    Your feedback is incredibly valuable to us, and your perfect rating is a wonderful affirmation of our team's dedication to providing exceptional service. We look forward to welcoming you back in the future and continuing to meet your mobility needs.

    Warm regards,

    Phil Hare
    Mercedes-Benz Fort Kinnaird Team
  • Rating 5.0
    Great service. Good communication.
    Response from Mercedes-Benz Fort Kinnaird
    Dear Margaret L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and communication at Mercedes-Benz Fort Kinnaird. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    Quality customer service
    Response from Mercedes-Benz Fort Kinnaird
    Dear Elizabeth Y.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you experienced quality customer service at Mercedes-Benz Fort Kinnaird. Our team is dedicated to providing the best possible service to all our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Phil Hare
    Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    Fantastic service, very competent and informed staff and great coffee too
    Response from Mercedes-Benz Fort Kinnaird
    Hello Arnold,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a fantastic experience at Mercedes-Benz Fort Kinnaird. Our team takes great pride in providing knowledgeable and competent service, and it's always rewarding to know that our efforts are appreciated. We're also glad you enjoyed the coffee!

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon.

    Best regards,

    Phil Hare
    Mercedes-Benz Fort Kinnaird Team
  • Rating 5.0
    Response from Mercedes-Benz Fort Kinnaird
    Hello John B.,

    Thank you so much for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at Mercedes-Benz Fort Kinnaird. Our team is dedicated to providing exceptional service, and your feedback is a wonderful affirmation of our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Mercedes-Benz Fort Kinnaird Team
  • Rating 5.0
    Great communication. Excellent service.
    Response from Mercedes-Benz Fort Kinnaird
    Dear Margaret L.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a positive experience with our communication and service at Mercedes-Benz Fort Kinnaird. Your feedback is incredibly important to us, and we are delighted to know that we met your expectations.

    If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    Very pleased with my service. Thanks for cleaning car in and out as well. Excellent service
    Response from Mercedes-Benz Fort Kinnaird
    Hello David,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you were very pleased with the service you received at Mercedes-Benz Fort Kinnaird. Our team takes great pride in ensuring that every customer has an excellent experience, and we're glad to know that the cleaning of your car inside and out met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering top-notch service. We look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    Brilliant service top class
    Response from Mercedes-Benz Fort Kinnaird
    Dear Kevin C.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you received brilliant service and consider it top class. At Mercedes-Benz Fort Kinnaird, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    Staff is very friendly and did a good job 👏
    Response from Mercedes-Benz Fort Kinnaird
    Hello Biant,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and that they did a good job. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Mercedes-Benz Fort Kinnaird.

    Best regards,
    The Motability Scheme Team at Mercedes-Benz Fort Kinnaird
  • Rating 5.0
    First class service
    Response from Mercedes-Benz Fort Kinnaird
    Dear Gillian,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received first-class service during your visit to Mercedes-Benz Fort Kinnaird. Our team is dedicated to providing exceptional service to all our customers, and your feedback is a great testament to their hard work.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Phil Hare
    Mercedes-Benz Fort Kinnaird

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