Motability Scheme at Douglas Park BMW Hamilton

Motability Scheme at Douglas Park BMW Hamilton

4.7
Rating 4.7
(98 reviews)
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30Closed Today
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Contact information

Address
14 Bothwell Road
Hamilton ML3 0AY
GB
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Phone Number
Call Douglas Park BMW Hamilton on 01698 303700
01698 303700
01698 303700
Website

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Email

motability.bmwhamilton@parks.uk.com

Feedback

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Reviews

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Showroom details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
SundayClosed

Motability Scheme specialists:

  • Barry Mclean
  • Alisdair Lawson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Ellie Murray
  • Aaron Bannatyne
We recommend calling and booking an appointment before visiting.
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Accessibility features at Douglas Park BMW Hamilton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Douglas Park BMW Hamilton

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Douglas Park BMW Hamilton can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Douglas Park BMW Hamilton on 01698303700 to make an appointment with our Motability specialist.

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Reviews at Douglas Park BMW Hamilton

  • Rating 5.0
    Perfect service
    Response from Douglas Park BMW Hamilton
    Hello Elaine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received perfect service during your visit to Douglas Park BMW Hamilton. Our team is dedicated to providing the best experience possible, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,
    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    Fantastic service from start to finish. Just a pity it is all coming to an end for BMW. How can a basic BMW be classed as a luxury car.
    Response from Douglas Park BMW Hamilton
    Hello Steven,

    Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a fantastic experience with our service from start to finish. Your feedback is incredibly valuable to us, and we appreciate your kind words.

    We understand your sentiments regarding the changes with BMW, and we share your passion for the brand. Our team is committed to providing the best possible service and ensuring that your needs are met, regardless of the changes in the lineup.

    If you have any further questions or need assistance, please don't hesitate to reach out. We are here to help and support you in any way we can.

    Best regards,

    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    Excellent, Barry was very helpful and kept in contact with us every few weeks for updates which was very useful.
    Response from Douglas Park BMW Hamilton
    Hello Nighat K.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that Barry was able to assist you effectively and keep you updated throughout the process. Your feedback is incredibly valuable to us, and it’s wonderful to know that you had an excellent experience with our team. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Douglas Park BMW Hamilton
  • Rating 5.0
    They were excellent
    Response from Douglas Park BMW Hamilton
    Dear Maureen F.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service excellent. At Douglas Park BMW Hamilton, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Douglas Park BMW Hamilton
  • Rating 5.0
    I wanted to take a moment to share some feedback regarding my recent experience with Paul Henderson.

    I’m currently in the process of applying for a mobility car, and I’ll admit I was very unsure about the whole journey—my pride being one of the challenges, along with navigating a difficult medical condition. From the start, Paul listened with genuine care and offered thoughtful, practical advice. It was clear to me that this is simply the way he treats all his clients.

    I wasn’t certain which car would be right for me, but Paul took the time to talk me through every detail with clarity, patience, and reassurance. Throughout the process, I sent more than a few emails in a bit of a panic, and each time Paul responded with professionalism, kindness, and a strong moral compass that made a real difference during what could have been a stressful experience.

    Together we settled on a beautiful X2, which is due to arrive in March, and I could not be happier with the decision.

    Paul has been an absolute pleasure to deal with from start to finish. I would recommend Douglas Park,Paul in particular without hesitation.
    Response from Douglas Park BMW Hamilton
    Dear Mark B.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear about your positive journey with Paul Henderson during your application for a mobility car. It's wonderful to know that Paul was able to provide the care, advice, and support you needed, especially given the challenges you mentioned.

    We are delighted that you have chosen the BMW X2 and are confident it will serve you well. Your kind words about Paul's professionalism and dedication are greatly appreciated, and we will be sure to pass along your compliments to him.

    At Douglas Park BMW Hamilton, we strive to ensure every customer feels supported and valued, and your feedback reaffirms the hard work we put into achieving this goal. Thank you for recommending us, and please don't hesitate to reach out if you need any further assistance.

    Wishing you all the best with your new car.

    Warm regards,

    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    It was an absolute pleasure it’s was amazing and thank you so much I absolutely love ur car my daughter Ava is delighted with it xx so am I ❤️❤️ what a car 🚘
    Response from Douglas Park BMW Hamilton
    Dear Ava M.,

    Thank you so much for your wonderful review! We are thrilled to hear that you and your daughter Ava are delighted with your new car. It’s always our aim to provide an amazing experience, and knowing that you had such a positive one truly makes our day. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy every moment with your fantastic new car!

    Warm regards,

    The Motability Scheme Team at Douglas Park BMW Hamilton
  • Rating 5.0
    Yes absolutely brilliant Paul was so helpful and professional
    Response from Douglas Park BMW Hamilton
    Hello Ava,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a brilliant experience with us and that Paul was able to assist you in a helpful and professional manner. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Douglas Park BMW Hamilton.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Experience was perfect. Booked in on a day that suited with a courtesy car provided.
    Response from Douglas Park BMW Hamilton
    Dear Elaine L.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with Douglas Park BMW Hamilton was perfect and that the booking process and courtesy car met your needs. Your satisfaction is our top priority, and it's fantastic to know we succeeded in providing you with a seamless experience.

    We truly appreciate your 5-star rating and look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    Great service from start to finish, Steven was fantastic highly recommend. Thanks again for everything can’t fault your customer service and outstanding support during the process.
    Response from Douglas Park BMW Hamilton
    Hello Blake,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at Douglas Park BMW Hamilton. Steven will be delighted to know that his efforts made a positive impact on your visit. Your recommendation means a lot to us, and we are grateful for your kind words about our customer service and support. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    Barry McLean was excellent from start to finish in the process. Kept us up to date with how the order was progressing and at handover stage was excellent
    Response from Douglas Park BMW Hamilton
    Dear Elizabeth M.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Barry McLean. It’s fantastic to know that he was able to keep you informed throughout the process and provide excellent service during the handover stage. Your satisfaction is our top priority, and your kind words are truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Douglas Park BMW Hamilton.

    Best regards,
    Douglas Park BMW Hamilton Team
  • Rating 5.0
    Alistair is very friendly and helpful!
    Response from Douglas Park BMW Hamilton
    Hello Ian,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Alistair was able to provide you with friendly and helpful service. At Douglas Park BMW Hamilton, we strive to ensure that all our customers have a positive experience, and feedback like yours is incredibly rewarding. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Douglas Park BMW Hamilton
  • Rating 5.0
    1st class service from Paul Henderson. He cares about his customers.
    Response from Douglas Park BMW Hamilton
    Dear Mary T.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you received 1st class service from Paul Henderson. At Douglas Park BMW Hamilton, we strive to ensure that every customer feels valued and cared for, and it’s fantastic to know that Paul has exemplified this commitment.

    Your kind words and perfect rating are greatly appreciated and will certainly be shared with Paul and the rest of our team. We look forward to welcoming you back in the future and continuing to provide you with exceptional service.

    Warm regards,

    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    All went well. No issues
    Response from Douglas Park BMW Hamilton
    Dear Margaret B.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that your experience with the Motability Scheme at Douglas Park BMW Hamilton went smoothly and that you had no issues. Your satisfaction is our top priority, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    The advisor who checked my car in and kept in touch with me could not have been more helpful and accommodating.
    Great service overall from BMW Hamilton team.
    Response from Douglas Park BMW Hamilton
    Dear Margaret B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at Douglas Park BMW Hamilton. Our staff strive to provide the best service possible, and it's fantastic to know that their efforts made your visit enjoyable and accommodating.

    Your kind words and perfect rating are truly appreciated, and they motivate us to continue delivering exceptional service to all our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    The Douglas Park BMW Hamilton Team
  • Rating 5.0
    Easy to get a waiting approval and was kept informed with the video update
    Response from Douglas Park BMW Hamilton
    Hi Michelle,

    Thank you for your 5 star rating and review! We are delighted to hear that you have enjoyed your experiences with us and we look forward to continuing to welcome you back in the future.

    Kind Regards,
    The Douglas Park BMW Team
  • Rating 5.0
    Great service…….
    Response from Douglas Park BMW Hamilton
    Hello David,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience with our service at Douglas Park BMW Hamilton. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Douglas Park BMW Hamilton
  • Rating 5.0
    Excellent customer service from start to finish, couldn’t have asked for more.
    Response from Douglas Park BMW Hamilton
    Hi Michelle,

    Thank you for the five-star review. We are delighted you had a positive experience and look forward to welcoming you back in the future.

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Very helpful, kept in touch
    Response from Douglas Park BMW Hamilton
    Hi Norma,

    Thank you for the five-star rating. We are delighted you had a positive experience and look forward to welcoming you back in the future.

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Fantastic experience from start to finish. Barry was polite informative and great handover
    Response from Douglas Park BMW Hamilton
    Hi Fiona,

    Thank you for the five-star rating. We are delighted you had a positive experience.

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Perfect
    Response from Douglas Park BMW Hamilton
    Hi Jordan,

    Thank you for your 5 star rating and review! We are delighted to hear that you have enjoyed your experiences with us and we look forward to continuing to welcome you back in the future.

    Kind Regards,
    The Douglas Park BMW Team

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