Motability Scheme at Douglas Park BMW Hamilton

4.5
Rating 4.5
(51 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00

Contact information

Address
14 Bothwell Road
Hamilton ML3 0AY
GB
Phone Number
Call Douglas Park BMW Hamilton on 01698 303700
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Barry Mclean
  • Paul Henderson
  • Alisdair Lawson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 17:30
SundayClosed

Motability service specialists:

  • Andrew Smith
  • Ellie Murray
  • Nathalie Mcculley
  • Aaron Bannatyne
We recommend calling and booking an appointment before visiting.
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Accessibility features at Douglas Park BMW Hamilton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Douglas Park BMW Hamilton

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Douglas Park BMW Hamilton can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Douglas Park BMW Hamilton on 01698303700 to make an appointment with our Motability specialist.

Reviews at Douglas Park BMW Hamilton

  • Rating 5.0
    Lovely place well laid out. Nice and clean. Dealt with a really nice guy
    Response from Douglas Park BMW Hamilton
    Hi Suzanne,

    Thank you for taking the time to leave a five-star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    The handover and after care has been superb. Couldn't fault anything. One of the best handovers I've had on the motability scheme
    Response from Douglas Park BMW Hamilton
    Hi William,

    Thank you for the five-star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Great experience and a great service made it so simple to get a car with mobility. I went just to look and think about what car would be best however was so impressed ordered a car there and then thanks bmw.
    Response from Douglas Park BMW Hamilton
    Hi Wahdit,

    Thank you for the five-star rating. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Barry was excellent, so helpful and clearly explained the whole process.
    Response from Douglas Park BMW Hamilton
    Hi Morag,

    Thank you for taking the time to leave a five-star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future.

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Paul was a great help great very good costumer service. Very helpful and polite
    Response from Douglas Park BMW Hamilton
    Hi John,

    Thank you for taking the time to leave a five-star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Great customer service very helpful staff, helped me with picking the right car for me 100% recommend
    Response from Douglas Park BMW Hamilton
    Hi Stephen,

    Thank you for the five-star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Paul has been great throughout so far
    Response from Douglas Park BMW Hamilton
    Hi Leslie, Thank you for taking the time to leave a five-star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future! Kind regards, Douglas Park BMW
  • Rating 5.0
    Amazing customer service from Alistair at BMW hamilton motability thats why i go back every 3 years . So helpful and explains everything. Thanks
    Response from Douglas Park BMW Hamilton
    Hi Alison,

    Thank you for taking the time to leave a five star rating and review. We are delighted to find you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 3.0
    Booked in for 0830 yet car wasn’t ready till after 1600 yet no issues with car.
    Response from Douglas Park BMW Hamilton
    Hi Ian,

    Thank you for taking the time to provide feedback. We apologise for your delay and will work to improve to ensure this doesn't happen in the future!

    Many thanks,
    Douglas Park BMW
  • Rating 5.0
    Good service kept me informed about the car and what was being done
    Response from Douglas Park BMW Hamilton
    Hi William

    Thank you for the five star rating. We are delighted you had a positive experience.

    Kind regards
    Douglas Park BMW
  • Rating 5.0
    Best customer service I’ve found anywhere
    Response from Douglas Park BMW Hamilton
    Hi Hugh,

    Thank you for taking the time to leave a five star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 3.0
    Reason for this is they phoned the night before to cancel my courteous car because they did not have any so had 2 sit and wait on it which never even took an hour just hope everything was looked at
    Response from Douglas Park BMW Hamilton
    Hi Neil,

    Apologies for the inconvenience caused. We can ensure that your service was carried out to a high standard. We wish you the best and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Excellent service all round
    Response from Douglas Park BMW Hamilton
    Hi Delia,

    Thank you for your 5 star review. We are delighted that you enjoyed your experience with us and we will ensure the team receive your positive feedback.

    Many Thanks,
    The Douglas Park BMW Team
  • Rating 2.0
    I am disappointed with service provided.
    Car couldnt be returned same day as it wasn't completed and required to be washed.... this wasn't an issue however when i collected the car it hadn't been washed.... i was aaked to return to the garage and it was cleaned.... left with streaky marks.... obviously no pride in their job.... disappointing.
    I would wish to say the service staff were friendly, courteous and helpful....
    Response from Douglas Park BMW Hamilton
    Hi Thomas,

    We are disappointed to hear that you had a negative experience. Can we please ask you to email further feedback to bmw.social@parks.uk.com and we will look into this further for you?

    Many Thanks,
    The Douglas Park BMW Team
  • Rating 5.0
    Great customer service
    Response from Douglas Park BMW Hamilton
    Good morning Marina,

    Thank you for your five star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Barry McLean was so helpful & friendly and explained everything in full .
    Response from Douglas Park BMW Hamilton
    Good afternoon Michelle,

    Thank you for taking the time to leave a five-star rating and review. We are delighted you had a positive experience and look forward to welcoming you back in the future.

    Kind regards,
    Douglas Park BMW
  • Rating 4.0
    Great customer service
    Response from Douglas Park BMW Hamilton
    Hi Maureen, Thank you for leaving great feedback. We are delighted you had a positive experience with us. Kind regards, Douglas Park BMW
  • Rating 5.0
    Yea nice experience….Alisdair was helpful in every way…..couldn’t ask for better imo and that’s why I give Him and BMW (Douglas Park) the full 5 Stars…….
    Response from Douglas Park BMW Hamilton
    Hi David,

    Thank you for your five-star rating and review. We are delighted you had a positive experience with us.

    Kind regards
    Douglas Park BMW
  • Rating 5.0
    Faultless, excellent service!
    Response from Douglas Park BMW Hamilton
    Good morning Stuart,

    Thank you for your five star rating. We are delighted you had a positive experience and look forward to welcoming you back in the future!

    Kind regards
    Douglas Park BMW
  • Rating 5.0
    Great customer service
    Response from Douglas Park BMW Hamilton
    Good morning Francis,

    Thank you for your five star rating. We are delighted you had a positive experience with us and look forward to welcoming you back in the future.

    Kind regards,
    Douglas Park BMW

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