Motability Scheme at Mercedes-Benz of Newbridge

4.5
Rating 4.5
(33 reviews)
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
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Contact information

Address
12 Edinburgh Road
Newbridge EH28 8QW
GB
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Phone Number
Call Mercedes-Benz of Newbridge on 0333 241 6300
0333 241 6300
0333 241 6300
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability Scheme specialists:

  • Douglas Brown
  • Stuart Fleming
  • Craig Reise
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Barry Millar
  • Chris Glynn
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz of Newbridge

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Mercedes-Benz of Newbridge

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Mercedes-Benz of Newbridge can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Mercedes-Benz of Newbridge on 03332416300 to make an appointment with our Motability specialist.

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Reviews at Mercedes-Benz of Newbridge

  • Rating 5.0
    Great service
    Response from Mercedes-Benz of Newbridge
    Hello Harrison B.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at Mercedes-Benz of Newbridge. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Mercedes-Benz of Newbridge
  • Rating 5.0
    Good service
  • Rating 5.0
    Very helpful and welcoming.
  • Rating 5.0
    Fantastic experience, Stuart was absolutely wonderful and we’re so incredibly grateful for everything - thank you again
  • Rating 5.0
    Excellent service
  • Rating 5.0
    Very friendly and helpfull
  • Rating 1.0
    Really bad refused to service and repair a rear light
    Response from Mercedes-Benz of Newbridge
    We are sorry to read your review regarding your last visit to us, we are aware you booked in for a Service and MOT. Unfortunately as the car is at the end of it's contract it was going back to the Motability scheme, the Motability team only authorised the MOT. We also checked the lamp issue and found a wiring break - this repair was also not authorised as it did not fail the MOT and was deemed unnecessary at this time in the contract

    We would never refuse work, and had time booked aside to carry out the work, however as the vehicle is owned under the motability scheme we are required to gain authority for any work we need to carry out, we were only unable to proceed as it was declined by Motability. Please accept our apologies for any upset that this has caused you.
  • Rating 5.0
    It all went like clockwork. Well done. L Hocking
  • Rating 5.0
    As expected both Dougie and Ross could not have been any more helpful
  • Rating 5.0
    Very efficient and professional
    Response from Mercedes-Benz of Newbridge
    Dear Christopher, Thank you for your positive review!
  • Rating 5.0
    Fantastic
    Response from Mercedes-Benz of Newbridge
    Dear Victoria,
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.

    Kind regards,
    Western Mercedes-Benz
  • Rating 5.0
    Great experience
  • Rating 5.0
    Great customer service They always look after me and pick up and drop the car back to me
  • Rating 5.0
    Excellent service provided for people like myself who are unable to cope with taking and collecting their car when a service is due. They keep you well informed as to time for pick up and delivery. Well done Merc. !! Big thank you to all involved.
  • Rating 4.0
    Good service
  • Rating 5.0
    Excellent personal service.
  • Rating 2.0
    Service ok
  • Rating 5.0
    Exceptional customer service. Mercedes keep you in the loop by notifying you the day before of the pick up time , which they stick to, then call when the car is ready to leave so as to give you a time of arrival. Thus , when your disabled is just fantastic, personally I would struggle if I didn’t have the efficiency of Mercedes. Thank you
  • Rating 5.0
    Excellent and professional
  • Rating 5.0
    Fab customer service Linda B

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