Motability Scheme at Eden Hyundai Basingstoke

4.8
Rating 4.8
(86 reviews)
08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 18:00Closed Today
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Contact information

Address
London Road
Basingstoke
Hants RG24 7JD
GB
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Phone Number
Call Eden Hyundai Basingstoke on 01256 355221
01256 355221
01256 355221
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 21:00 08:30 - 18:00 08:30 - 18:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 21:00
Wednesday08:30 - 18:00
Thursday08:30 - 21:00
Friday08:30 - 18:00
Saturday08:30 - 18:00
SundayClosed

Motability Scheme specialists:

  • Samuel Benson
  • Carah Clemente
  • Joshua Mckenna
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Jason Phelps
  • Christine Jones
We recommend calling and booking an appointment before visiting.
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Accessibility features at Eden Hyundai Basingstoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Eden Hyundai Basingstoke

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Eden Hyundai Basingstoke can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Eden Hyundai Basingstoke on 01256355221 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Eden Hyundai Basingstoke

  • Rating 4.0
    Carah was brilliant very informative very friendly
    Response from Eden Hyundai Basingstoke
    Hello Claire B.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that Carah was able to provide you with informative and friendly service during your visit. Your positive comments are greatly appreciated and will be shared with Carah and the team.

    If there's anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We are always here to assist you.

    Best regards,
    The Eden Hyundai Basingstoke Team
  • Rating 5.0
    Everyone was very helpful, knowledgeable and friendly
    Response from Eden Hyundai Basingstoke
    Dear Hilda,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team helpful, knowledgeable, and friendly. Providing excellent service is our top priority, and your feedback truly means a lot to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Eden Hyundai Basingstoke.

    Best regards,
    Eden Hyundai Basingstoke Team
  • Rating 5.0
    Very helpful and considerate.
    Response from Eden Hyundai Basingstoke
    Dear Mary,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service helpful and considerate. At Eden Hyundai Basingstoke, we strive to provide the best possible experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Eden Hyundai Basingstoke Team
  • Rating 5.0
    Lovely service, really helpful
    Response from Eden Hyundai Basingstoke
    Dear Belinda,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service lovely and helpful. At Eden Hyundai Basingstoke, we strive to provide the best experience for our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Eden Hyundai Basingstoke Team
  • Rating 5.0
    This is my second time using Eden Hyundai Basingstoke and there is a good reason I came back again. Their service is faultless. I didn’t feel judged being a Motability customer and they were always professional and friendly.
    Response from Eden Hyundai Basingstoke
    Hello Felix,

    Thank you so much for taking the time to share your experience with us at Eden Hyundai Basingstoke. We are thrilled to hear that you chose to return to us and that our team was able to provide you with the professional and friendly service you deserve. It's wonderful to know that you felt comfortable and valued as a Motability customer. Your kind words and perfect rating mean a lot to us, and we look forward to welcoming you back in the future. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Eden Hyundai Basingstoke Team
  • Rating 2.0
    Taken for a service and several recalls. Took 4 hours

    Not all the work was completed. So I now need to go back another day to have a part replaced which should have been done the same day.

    I was also told I had a puncture that was not repairable, but they couldn't do it and weren't sure if it was driveable.

    I took it to kwikfit the same day and there was zero punctures.
    :/

    Also one of only two disabled bays was blocked in by sales cars (it's been blocked every single time I have been there)
    Response from Eden Hyundai Basingstoke
    Dear Steven,

    Thank you for taking the time to share your feedback with us. I am sorry to hear about your recent experience at Eden Hyundai Basingstoke and the inconvenience it has caused you.

    It is disappointing to learn that not all the necessary work was completed during your visit, requiring you to return for a part replacement. Additionally, I apologize for the confusion regarding the puncture and the inconvenience caused by the blocked disabled bays. This is not the level of service we strive to provide, and your feedback is invaluable in helping us improve.

    Please be assured that we are looking into these issues to prevent them from happening in the future. If there is anything further we can do to assist you, please do not hesitate to reach out.

    Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.

    Kind regards,
    Eden Hyundai Basingstoke Team
  • Rating 5.0
    My first time purchasing a vehicle using motability.
    Carah from Hyundai made me feel at ease. She explained everything to me and made the experience easy to deal with.
    Response from Eden Hyundai Basingstoke
    Hello Emma,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your first vehicle purchase through the Motability Scheme was a positive one. Carah is indeed a valuable member of our team, and we're glad she could make the process smooth and comfortable for you. Your feedback is greatly appreciated, and we look forward to assisting you in the future. Enjoy your new vehicle!
  • Rating 5.0
    Amazing! Carrah was an absolute pleasure. Nothing was too much trouble, and her communication was outstanding 👌
    She needs a pay rise btw!

    Melanie Williamson
    Response from Eden Hyundai Basingstoke
    Dear Melanie,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Carrah at Eden Hyundai Basingstoke. It's fantastic to know that her outstanding communication and dedication made your visit enjoyable. We truly appreciate your kind words and will be sure to pass along your compliments to Carrah. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service.

    Thank you once again for your review and for choosing the Motability Scheme at Eden Hyundai Basingstoke. We look forward to serving you again in the future.
  • Rating 5.0
    So far amazing
    Response from Eden Hyundai Basingstoke
    Hello Gethin,

    Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that your experience with the Motability Scheme at Eden Hyundai Basingstoke has been amazing so far. Our team is dedicated to providing the best service possible, and it's wonderful to know that we are meeting your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to support you.

  • Rating 5.0
    Carrah has gone above and beyond to help me through this process. I am very grateful to her and Eden
    Response from Eden Hyundai Basingstoke
    Dear Melanie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Carrah was able to assist you so effectively and that your experience with Eden Hyundai Basingstoke was a positive one. Your kind words are greatly appreciated and will certainly be shared with Carrah and the team. We are committed to providing exceptional service and are delighted to have met your expectations. If there is anything else we can do for you, please don't hesitate to reach out.
  • Rating 5.0
    Clara was great. So helpful. The best motability agent I have dealt with ever.
    Response from Eden Hyundai Basingstoke
    Dear Sumandeep R.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Clara provided you with exceptional service and that she stands out as the best Motability agent you have ever dealt with. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering top-notch service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
  • Rating 5.0
    Great communication, service carried out in a timely manner and customer service staff friendly and helpful.
    Response from Eden Hyundai Basingstoke
    Hello Jamie H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Eden Hyundai Basingstoke. Our goal is always to provide excellent communication and timely service, and it's great to know that we met your expectations. Your kind words about our customer service staff are truly appreciated, and we will be sure to pass along your compliments to the team.

    Thank you once again for your feedback and for choosing the Motability Scheme with us. We look forward to serving you again in the future!
  • Rating 5.0
    The young lady was wonderful. Made us feel relaxed and welcome. Very friendly and just made the whole process run smoothly
    Response from Eden Hyundai Basingstoke
    Hello Angela G.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Eden Hyundai Basingstoke. Our team strives to make every visit as welcoming and smooth as possible, and it's fantastic to know that our efforts made a difference for you. Your kind words about our staff member are greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future!
  • Rating 3.0
    Adequate
    Response from Eden Hyundai Basingstoke
    Dear Keith,

    Thank you for taking the time to share your feedback with us. We appreciate your input and are always looking for ways to improve our services at Eden Hyundai Basingstoke. If there are specific areas where you feel we could enhance your experience, please feel free to let us know. Your satisfaction is important to us, and we are committed to providing the best possible service to all our customers.

  • Rating 5.0
    Great service and handover
    Response from Eden Hyundai Basingstoke
    Hi Amy, Thank you so much for your positive review! We're thrilled to hear you had a great experience. Your feedback means a lot to us and motivates our team to keep providing the best service possible. We look forward to welcoming you back soon!
  • Rating 5.0
    Very helpful and understanding
    Response from Eden Hyundai Basingstoke
    Hi Mary! Thank you so much for your positive review! We're thrilled to hear you had a great experience. Your feedback means a lot to us and motivates our team to keep providing the best service possible. We look forward to welcoming you back soon!
  • Rating 5.0
    Had a really positive experience, Sam was really helpful.
    Response from Eden Hyundai Basingstoke
    Hi Abbie! Thank you so much for your positive review! We're thrilled to hear you had a great experience. Your feedback means a lot to us and motivates our team to keep providing the best service possible. We look forward to welcoming you back soon!
  • Rating 5.0
    Very good and very nice polite and kind Frankline is very friendly
    Response from Eden Hyundai Basingstoke
    Hi Treasure! Thank you so much for your positive review! We're thrilled to hear you had a great experience. Your feedback means a lot to us and motivates our team to keep providing the best service possible. We look forward to welcoming you back soon!
  • Rating 5.0
    The dealer Frankline was extremely good very polite and very friendly
    Response from Eden Hyundai Basingstoke
    Hi Treasure! Thank you so much for your positive review! We're thrilled to hear you had a great experience. Your feedback means a lot to us and motivates our team to keep providing the best service possible. We look forward to welcoming you back soon!
  • Rating 5.0
    Absolutely outstanding from start to finish! We approached Hyundai Basingstoke with the intention of test driving a few vehicles to exchange our motability vehicle. We were greeted by a wonderful young man called Franklyn. He gave us the opportunity to look at and test drive a Kona. I really like this one but as we had arranged some other test drives we told him we would get back to him once we had made a decision. I had completely fallen in love with the Kona so no other cars compared! Plus the customer service we received at Hyundai was incomparable! So we contacted Franklyn and explained that we would be going ahead with the Kona. His knowledge around the vehicles was outstanding and it actually meant we decided to go for a fully electric vehicle rather than the hybrid we originally planned. He explained the cost saving and how much more economical the electric vehicle would be. No matter what questions we had for Franklyn, he answered with a smile, plus if we had to contact him when we weren’t at the branch, he responded extremely quickly to any emails we sent his way. He remained happy, positive and so friendly throughout the entire process, and he was a genuine delight to deal with. When we collected our new car this evening, he spent time going through all the different aspects of the vehicle, answering any questions we had and again was so polite and helpful. He made the entire process simple and straightforward, with literally no stress for us at all, and I couldn’t fault him at all! I would highly recommend Hyundai Basingstoke, especially Franklyn.

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