Motability Scheme at Marshall Volkswagen Gatwick

4.2
Rating 4.2
(4 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 18:00 10:00 - 16:00

Welcome to Marshall Volkswagen Gatwick

At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.

At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back! On-site disabled parking and wheelchair access are available, so why not pay us a visit? To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call. Alternatively, feel free to drop by any one of our COVID-secure dealerships.

At Motorline, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Motorline are here to ensure that when it comes to independent driving, nothing can hold you back!

On-site disabled parking and wheelchair access are available, so why not pay us a visit?

To arrange a test drive in one of our versatile models, contact Motorline today by enquiring online or giving us a call. Alternatively, feel free to drop by any one of our COVID-secure dealerships.

Contact information

Address
The Drive
Gatwick Road
Crawley RH10 9AN
GB
Phone Number
Call Marshall Volkswagen Gatwick on 01293 832938
Email
Reviews
Visit dealer website

Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 18:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jamie Stocks
  • Stefan North
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Peter Wiggins
  • David Stephenson
  • Teteque Montford
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Marshall Volkswagen Gatwick

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Marshall Volkswagen Gatwick

  • Rating 2.0
    Started well on being greeted in showroom and offered time to collect car when suited me . The text msg later in the day , with video of the service inspection was helpful but the customer service went down hill from here ! The text suggested I needed to pay for items which was not the case as it is a motability scheme vehicle and service included . Tried to upswell air on service that was not required apparently . Initially failed to get authority from motorbility to get braked pads
    renewed but after I queried this they sorted it with the scheme. I had the use of a courtesy car but annoying forth thing I had to do in leaving garage was put some petrol in it as it was on red ! When I collected my car and drove home I immediately noticed a new chip in the windscreen right in my drivers line of sight which must have happened during the time with the garage. When I called them to explain they said bring it back next morning ing and they would sort it . I duly took it back next day only to be told they would not accept liability and couldn’t do anything 🙈. Whilst it was being serviced they explained it need a fuel software upgrade but they couldn’t do it as I had a full tank of petrol . Could I bring it back another day ? They said this had to be within the next week but I said I couldn’t use half a tank in a week so they reluctantly agreed to stretch this to two weeks time !
    Not great customer service or first impressions of the new Marshall owned garage . Will think again when go to purchase my next VW car 😢
    Response from Marshall Volkswagen Gatwick
    Good evening Daryl. We're disappointed to see your 2 star review and would be grateful if you would email your contact details to us at reviews.volkswagen@marshall.co.uk and we will be back in contact. Kind regards, Sharron, Marshall Motor Group.
  • Rating 5.0
    Jamie Stocks, who deals with Motability, does an excellent job as he is friendly, helpful and very thorough. I have got cars through him and the Gatwick dealership for many years and have always been extremely satisfied with the service provided.
    Response from Marshall Volkswagen Gatwick
    Thank you for taking the time to leave a review Paul. We really appreciate it and will be delighted to pass your feedback onto Jamie and the team. Kind regards, Sharron, Marshall Motor Group.
  • Rating 5.0
    Great staff, always happy to help and friendly manner
    Response from Marshall Volkswagen Gatwick
    Thank you Steven. We really appreciate the review and I will pass on your rating to our management team. Thank you. Kind regards, Will, Marshall Motor Group
  • Rating 5.0
    Great customer service
    Response from Marshall Volkswagen Gatwick
    Thank you Josie for taking the time to review Marshall Volkswagen Gatwick - we appreciate your 5 Star Review - I will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group
Displaying reviews 1 - 3 out of the 4 most recent
FirstLast
First
Last

Similar Motability Scheme dealers