Motability Scheme at Lexus Gatwick

Motability Scheme at Lexus Gatwick

4.4
Rating 4.4
(11 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30

Contact information

Address
The Drive
Gatwick Road
Crawley RH10 9AN
GB
Phone Number
Call Lexus Gatwick on 01293 832890
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Harry Harris
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Andy Boxall
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lexus Gatwick

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lexus Gatwick

Lexus Gatwick is part of Steven Eagell group - the biggest Lexus and Toyota group in Europe

Steven Eagell Lexus Gatwick can help you by: * Confirming your eligibility for the Motability Scheme * Supporting you in choosing the right car * Arranging a test drive * Ordering and supplying your new Motability Scheme car * Servicing and maintaining your car Contact Steven Eagell Lexus Gatwick on 01293832890 to make an appointment with our Motability Scheme specialist.

Reviews at Lexus Gatwick

  • Rating 5.0
    Daniel was extremely helpful and very knowledgeable. At no time did I feel rushed, Daniel took the time to show me how to set up charging, connect my phone and use the cars interface.
    Response from Lexus Gatwick
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Abena. We wish you safe travels in your new car and look forward to seeing you again soon.
  • Rating 4.0
    The experience was very good.. However I had to wait quite a while before someone was available to speak to me..
    Response from Lexus Gatwick
    Thank you for posting a review Robert and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could send your official complaint in full, including your contact details to feedback@steveneagell.co.uk, it will be addressed by Senior Management. Thank you.
  • Rating 5.0
    I recently purchased a Motability car from Lexus Gatwick in Crawley, and the experience was exceptional from start to finish. Harry, the Motability Specialist, was incredibly professional and friendly, ensuring I felt welcomed and valued. His expertise and dedication made the entire process smooth and stress-free. I also want to extend my thanks to Elina, who supports the sales team. Her assistance and support were invaluable and greatly appreciated. The staff were all fantastic, but Harry and Elina's contributions truly stood out. This was my first experience buying a car through Motability; the process was efficient, and I appreciated the transparent communication throughout. I highly recommend Lexus Gatwick, especially Harry and Elina, to anyone looking for a high-quality car and excellent customer service.
    Response from Lexus Gatwick
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Laura. We wish you safe travels in your new car and look forward to seeing you again soon.
  • Rating 2.0
    Too busy to answer basic questions, will not answer calls to try and rectify problems. Probably don’t care because it’s Motability
    Response from Lexus Gatwick
    Thank you for posting a review Jean and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could send your official complaint in full, including your contact details to feedback@steveneagell.co.uk, it will be addressed by Senior Management. Thank you.
  • Rating 5.0
    Thank you so much Sam
    I love my Lexus.
    Staff was very helpful.
    Thank you
    Response from Lexus Gatwick
    Thank you so much for your kind words, Kelly. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.
  • Rating 5.0
    Great customer service, understanding of customer’s needs, thoughtful and caring
    Response from Lexus Gatwick
    Thank you so much for your kind words, Jean. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.
  • Rating 5.0
    Knowledgeable, friendly staff. Considerate, kind and ultimately made my first car buying experience very special. I will be back to them again, for sure!
    Response from Lexus Gatwick
    Thank you so much for your kind words, Allison. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.
  • Rating 4.0
    Excellent on handover and when there was a delay.. just wish it hadn’t got to the delay with no communication.
    Michael & Elina were fantastic
    Response from Lexus Gatwick
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Elaine. We wish you safe travels in your new car and look forward to seeing you again soon!
  • Rating 4.0
    Very gòd customer service very pleased
    Response from Lexus Gatwick
    Thank you so much for your kind words, Colin. We really appreciate you taking the time to share your experience with us, and we look forward to seeing you again in the future.
  • Rating 5.0
    Fantastic Service!
    Response from Lexus Gatwick
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Adil. We wish you safe travels in your new car and look forward to seeing you again soon.
  • Rating 5.0
    Martin very efficient
    Response from Lexus Gatwick
    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us Susan. We wish you safe travels in your new car and look forward to seeing you again soon!

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