Motability Scheme at Group 1 Volkswagen Van Centre Dartford

4.3
Rating 4.3
(34 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
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Contact information

Address
361 - 367 Princes Road
Dartford DA1 1JT
GB
Get directions
Phone Number
Call Group 1 Volkswagen Van Centre Dartford on 01322 222201
01322 222201
01322 222201
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability Scheme specialists:

  • Neil Mair
  • Kam Dhinsey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:00
SundayClosed

Motability service specialists:

  • Richard Pallett
  • Yasmine Zekri
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Van Centre Dartford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Van Centre Dartford

Welcome to Group 1 Van Centre Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

Group 1 Van Centre Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right vehicle
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme vehicle
  • In-depth handover experience
  • Servicing and maintaining your vehicle Contact Group 1 Van Centre location on telephone or email to make an appointment with our Motability Scheme specialist.
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Reviews at Group 1 Volkswagen Van Centre Dartford

  • Rating 5.0
    Neil was extremely welcoming and very helpful with placing my order, he went above and beyond with the steps and an estimate of when the vehicle would be ready. 😊
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Kyron,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Neil provided you with such a welcoming and helpful experience while placing your order. It's great to know he went above and beyond to assist you and provide an estimate for your vehicle's readiness. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Team at Group 1 Volkswagen Van Centre Dartford
  • Rating 5.0
    Showed us all around vehicle let us know all info great service
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Skylar,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our team at Group 1 Volkswagen Van Centre Dartford. It's fantastic to know that you found the service and information provided helpful. We always strive to ensure our customers feel informed and supported, especially when it comes to choosing the right mobility equipment. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Group 1 Volkswagen Van Centre Dartford Team
  • Rating 5.0
    Even though we were abroad and a long way from dealer they helped us find a vehicle. We're polite and concise great service
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Skylar,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our team was able to assist you in finding the right vehicle, even from afar. Providing polite and concise service is something we strive for, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Safe travels!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Van Centre Dartford
  • Rating 5.0
    Received regular updates whilst my vehicle was in their workshop
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Robert,

    Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you appreciated the regular updates while your vehicle was in our workshop. Keeping our customers informed is a top priority for us, and it's wonderful to know that it made a positive impact on your experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Team at Group 1 Volkswagen Van Centre Dartford
  • Rating 5.0
    Very helpful and even sorted a customers car for me to look at, so I could make sure it was suitable
    Response from Group 1 Volkswagen Van Centre Dartford
    Dear Amber,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service helpful and that we could assist in arranging a car for you to inspect. Ensuring that our customers find the right vehicle to suit their needs is our top priority, and your feedback reassures us that we are on the right track.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Van Centre Dartford.

    Best regards,

    Group 1 Volkswagen Van Centre Dartford
  • Rating 1.0
    Zero
    Absolute shambles

    I’ve had 5 years of trouble
    So pleased to leave VW

    I wouldn’t even consider looking at Dartford VW again
    Response from Group 1 Volkswagen Van Centre Dartford
    Dear Suzanne,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the difficulties you've experienced over the past five years and that your recent experience with us has not met your expectations. Your feedback is invaluable, and we take it seriously as we strive to improve our services.

    I would appreciate the opportunity to discuss your concerns further and see how we might address them. Please feel free to reach out to me directly at your convenience.

    Thank you again for your feedback, and I hope we can find a way to restore your confidence in our services.

    Best regards,

    Group 1 Volkswagen Van Centre Dartford
  • Rating 5.0
    The service on my vehicle was excellent. The technician went above and beyond to fix the problem and the communication via Sophie was excellent
    Response from Group 1 Volkswagen Van Centre Dartford
    Dear Michelle S.,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Van Centre Dartford. We are thrilled to hear that you received excellent service and that our technician was able to go above and beyond to address your vehicle's needs. It's also wonderful to know that Sophie provided excellent communication throughout the process. Your feedback is greatly appreciated and will be shared with our team. We look forward to serving you again in the future.

    Best regards,

    Group 1 Volkswagen Van Centre Dartford
  • Rating 1.0
    Appalling. Probs with tech, short staff, not calling back.Carer dropped off car Wed 8am. Wasn't finished til Fri 2.30pm. They didn't phone to tell us it was ready. No on answered their phones on Fri, coz 2 people had half days off.Spent hours phoning VW n Motability over 3 days.
    Response from Group 1 Volkswagen Van Centre Dartford
    Hi, we are disappointed to hear you had this experience and your feedback has been passed to our management team for review.
  • Rating 5.0
    Good service
    Response from Group 1 Volkswagen Van Centre Dartford
    Hi, we are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 5.0
    Had a problem with issue from recent insurance claim.
    Service and brakes all good
    Response from Group 1 Volkswagen Van Centre Dartford
    Hi, we are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 5.0
    Giving up as not able to complete the survey
    Response from Group 1 Volkswagen Van Centre Dartford
    Hi, we are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 5.0
    Staff were so helpful and supportive of my time there as a wheelchair user. Very friendly too
    Response from Group 1 Volkswagen Van Centre Dartford
    We are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 5.0
    Neil was absolutely brilliant helping me to choose the right car and was great handing it over.
    Response from Group 1 Volkswagen Van Centre Dartford
    We are glad that you had a positive experience at Group 1 Volkswagen, we look forward to seeing you again soon.
  • Rating 5.0
    Great service thanks you
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Frederick,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our service at Group 1 Volkswagen Van Centre Dartford. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Van Centre Dartford
  • Rating 5.0
    Great service, had an earlier slot so got me in at my convenience and had a Curtosy vehicle waiting for me. All work was completed by 2pm the next day.
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Nicholas,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with our service and that we could accommodate your schedule with an earlier slot and a courtesy vehicle. It's fantastic to know that the work was completed to your satisfaction and in a timely manner.

    Your feedback is incredibly valuable to us, and we're delighted to have earned your 5-star rating. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Team at Group 1 Volkswagen Van Centre Dartford
  • Rating 4.0
    Good customer experiences!
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Rhys,

    Thank you for taking the time to share your feedback with us! We're delighted to hear that you had a good experience at Group 1 Volkswagen Van Centre Dartford. Providing excellent service is our top priority, and your positive comments are greatly appreciated.

    If there's anything specific you think we could improve to make your next visit even better, please feel free to let us know. We value your input and are always looking for ways to enhance our customer experience.

    We look forward to welcoming you back in the future!

    Best regards,

    Group 1 Volkswagen Van Centre Dartford
  • Rating 5.0
    Excellent customer service
    Response from Group 1 Volkswagen Van Centre Dartford
    Dear Mia,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service at Group 1 Volkswagen Van Centre Dartford. Providing top-notch service is our priority, and your feedback reaffirms the hard work we put in every day. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Van Centre Dartford
  • Rating 3.0
    Waited over 2 1/2 hours
    Response from Group 1 Volkswagen Van Centre Dartford
    Hello Saadia,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the long wait you experienced during your visit. We understand how valuable your time is and are committed to improving our service to ensure a more efficient experience for our customers in the future.

    Your feedback is important to us, and we will be reviewing our processes to identify areas where we can make improvements. If there is anything specific you would like to discuss or if there is any way we can assist you further, please feel free to reach out to us directly.

    Thank you for choosing the Motability Scheme at Group 1 Volkswagen Van Centre Dartford. We hope to have the opportunity to serve you better in the future.

    Best regards,

    Group 1 Volkswagen Van Centre Dartford
  • Rating 5.0
    Neil was great helping me choose my motobility car...After visiting many other dealerships this one was the best and would highly recommend...can't wait to get the new car!
    Response from Group 1 Volkswagen Van Centre Dartford
    Dear Lorraine,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Neil was able to assist you in choosing your Motability car and that your experience at Group 1 Volkswagen Van Centre Dartford stood out among other dealerships. Your recommendation means a lot to us, and we are just as excited for you to get your new car. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Van Centre Dartford
  • Rating 1.0
    Dissapointed with the whole experience !
    Apart from the lack of advice i sought & the total lack of interest shown to me by youre so called proffessionals,+ what happened to the "complimentary clean & wash, i was not informed as to what work had been carried out! I understand that Mobility are paying for the works,but as i'm in the process of buying this vehicle a "heads up" would have been apprecuated, R burgin
    Response from Group 1 Volkswagen Van Centre Dartford
    Dear Robert,

    Thank you for taking the time to share your feedback with us. We sincerely apologise for the disappointment you experienced during your recent visit. It is our priority to provide excellent service and ensure our customers feel valued and informed, and it seems we fell short in your case.

    We regret that you did not receive the advice and attention you were seeking, and that the complimentary clean and wash was not provided as expected. Additionally, we understand the importance of being informed about the work carried out on your vehicle, especially as you are considering purchasing it.

    Please know that we take your feedback seriously and are committed to addressing these issues to improve our service. We would appreciate the opportunity to discuss your experience further and make things right. If you are willing, please contact us directly at your convenience.

    Thank you for bringing these matters to our attention. We hope to have the chance to restore your confidence in our services.

    Kind regards,
    Group 1 Volkswagen Van Centre Dartford

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