Motability Scheme at TrustFord Epsom

4.8
Rating 4.8
(245 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00

Welcome to TrustFord Epsom

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Epsom on 01372230481 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Longmead Industrial Estate
Blenheim Road
Epsom KT19 9AP
GB
Phone Number
Call TrustFord Epsom on 01372 230481
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Murray Mackay
  • Daniel Mclernon
  • Roan Mcwilliams
  • Ryan Sowter

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Wendy Constant
  • Mia Mckie-Richards
  • David Edwards
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Accessibility features at TrustFord Epsom

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Epsom

  • Rating 5.0
    Murray was great no pushy sales which was a welcomed change , extremely helpful in getting my new mobility car.
    Response from TrustFord Epsom
    Dear Julie

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Murray was able to assist you in such a positive way and that you appreciated the no-pressure approach. It's wonderful to know that you are happy with your new mobility car. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Excellent service from Murray Mackay
    Response from TrustFord Epsom
    Dear Peter

    Thank you so much for taking the time to share your positive experience with us at TrustFord Epsom. We are thrilled to hear that you received excellent service from Murray Mackay. Your feedback is incredibly valuable to us, and it’s wonderful to know that our team is meeting your expectations.

    We strive to provide the best service possible to all our customers, and it’s rewarding to know that we are achieving this goal. If there is anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Epsom.

    Best regards,

    Janet
    TrustFord Epsom Team
  • Rating 5.0
    Ryan was a gem. He bent over backwards to get be the car I needed but also wanted. Thanks to you and all the staff at trust ford Epson.
    Response from TrustFord Epsom
    Dear Laura

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Ryan and the team at TrustFord Epsom. It's fantastic to know that Ryan was able to assist you in finding the perfect car that met both your needs and desires. We strive to provide exceptional service to all our customers, and your kind words are truly appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Warm regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Absolute pleasure to do business with Murray at Epsom Ford
    Thank you so much for all your support and help
    Sarah
    Response from TrustFord Epsom
    Dear Sarah,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with Murray at TrustFord Epsom. Providing excellent service and support is our top priority, and it’s always rewarding to know when we’ve succeeded.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your appreciation to Murray and the rest of our team. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at TrustFord Epsom. We look forward to serving you again.

    Best regards,

    Janet
    TrustFord Epsom Team
  • Rating 5.0
    Absolutely brilliant - Murray was professional and couldn’t do enough for us
    Response from TrustFord Epsom
    Hello Hayley,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at TrustFord Epsom. Murray will be delighted to know that his efforts made a positive impact on your visit. We strive to provide the best service possible, and your feedback is incredibly valuable to us. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Murray was very helpful when ordering new car
    Response from TrustFord Epsom
    Hello Patricia,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Murray was able to assist you effectively while ordering your new car. Providing excellent service is our top priority, and it’s always rewarding to know when we’ve succeeded.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    The gentleman that I had the pleasure of dealing with was so welcoming and professional. He listened and understood all of my questions and concerns and answered perfectly. Happy to say that I am looking forward to receiving my new car shortly.
    Response from TrustFord Epsom
    Dear Elizabeth

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with our team member. It's great to know that he was welcoming, professional, and attentive to your questions and concerns. We strive to provide the best service possible, and your kind words are truly appreciated.

    We are delighted that you are looking forward to receiving your new car soon. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Epsom
  • Rating 5.0
    Very good
    Response from TrustFord Epsom
    Hello Orhan

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at TrustFord Epsom. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    First class service
    Response from TrustFord Epsom
    Hello Janette,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you received first-class service at TrustFord Epsom. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Excellent
    Response from TrustFord Epsom
    Dear Angela

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with the Motability Scheme at TrustFord Epsom. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Janet
    TrustFord Epsom Team
  • Rating 5.0
    Excellent
    Response from TrustFord Epsom
    Dear Denise

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at TrustFord Epsom. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Very smooth process, Daniel Mclernon was very helpful
    Response from TrustFord Epsom
    Dear Anne

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found the process smooth and that Faniel was able to assist you effectively. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Epsom.

    Best regards,

    Janet
    TrustFord Epsom Team
  • Rating 5.0
    The young man who helped me throughout the whole process was fantastic. He was knowledgeable, professional and reliable.
    Response from TrustFord Epsom
    Dear Peter

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a fantastic experience with us at TrustFord Epsom. Our team takes great pride in providing knowledgeable, professional, and reliable service, and it's always rewarding to hear that we have met your expectations.

    Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to the young man who assisted you. We look forward to serving you again in the future.

    Best regards,

    The TrustFord Epsom Team
  • Rating 5.0
    Daniel was excellent and efficient from start to finish.
    He found the right car quickly and was very friendly and helpful.
    Response from TrustFord Epsom
    Dear Danielle

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Daniel. It's fantastic to know that he was able to assist you efficiently and help you find the right car while providing friendly and helpful service.

    Your satisfaction is our top priority, and your kind words are a great encouragement to Daniel and the entire team at TrustFord Epsom. We are committed to providing the best service possible to all our customers, and it's rewarding to know we are meeting your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The TrustFord Epsom Team
  • Rating 5.0
    Brilliant! Ryan was helpful, polite and knowledgeable. Great experience
    Response from TrustFord Epsom
    Dear Caroline

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience at TrustFord Epsom and that Ryan was able to assist you in such a helpful, polite, and knowledgeable manner. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store.

    Best regards,

    Janet
    TrustFord Epsom Team
  • Rating 5.0
    I can’t thank Murrey and ford enough for helping me through the whole process and just making it simple. Murrey understood about being unwell and exactly what I need didn’t judge nothing.
    I’m am incredibly grateful for all the help. I’m from the start to the end. I can’t fault one thing.
    Thanks again
    Response from TrustFord Epsom
    Hello Paul,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Murrey and our team at TrustFord Epsom were able to assist you throughout the process and make it as simple as possible. It's wonderful to know that Murrey's understanding and support made a positive impact during your time with us.

    Your kind words and appreciation mean a lot to us, and we are grateful for your feedback. We strive to provide the best service possible, and it's rewarding to know we met your expectations.

    If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Thank you once again for your kind review.

    Best regards,

    The TrustFord Epsom Team
  • Rating 5.0
    Brilliant customer service from start to finish
    Response from TrustFord Epsom
    Dear Angela

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a brilliant experience with our customer service from start to finish. Providing exceptional service is our top priority, and it’s incredibly rewarding to know that we met your expectations.

    Your kind words and perfect rating truly motivate our team to continue delivering the best service possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    We look forward to serving you again in the future!

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Always a very good experience, always professional
    Response from TrustFord Epsom
    Dear Wendy M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you consistently have a very good experience with us and find our team professional. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible.

    If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again soon!

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    I can’t thank Murrey enough, he was very helpful over the phone more than once and at the dealership he guided me through the whole process to make sure it wasn’t overwhelming at all.
    Big thank you and can’t rate them higher
    Response from TrustFord Epsom
    Hello Paul,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Murrey was able to assist you both over the phone and in person, making the process smooth and stress-free. Your kind words and high rating mean a lot to us and will certainly be shared with Murrey and the team. We are committed to providing excellent service and are delighted to know we met your expectations. If you need any further assistance, please don't hesitate to reach out.

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Great help. Thanks to Daniel we were fully knowledgeable in different options. Always friendly and helpful.
    The whole experience was so easy and stress free!
    Response from TrustFord Epsom
    Hello Wayne,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Daniel was able to provide you with the knowledge and support you needed. It's wonderful to know that your experience was easy and stress-free. Your kind words and 5-star rating mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Epsom Team

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