Motability Scheme at TrustFord Epsom

4.8
Rating 4.8
(197 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Call dealer

Welcome to TrustFord Epsom

Motability Scheme at TrustFord Epsom

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Epsom on 01372230481 to make an appointment with our Motability Scheme specialist.

Visit dealer website
Visit dealer website

Contact information

Address
Longmead Industrial Estate
Blenheim Road
Epsom KT19 9AP
GB
Get directions
Phone Number
Call TrustFord Epsom on 01372 230481
01372 230481
01372 230481
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Murray Mackay
  • Daniel Mclernon
  • Roan Mcwilliams

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Wendy Constant
  • Mia Mckie-Richards
  • David Edwards
Click pin to expand map

Accessibility features at TrustFord Epsom

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Epsom

  • Rating 5.0
    Was treated like a queen thank you Rowan
    Response from TrustFord Epsom
    Dear Lilian L.,

    Thank you so much for your wonderful review! We are thrilled to hear that Rowan made you feel like royalty during your visit. Providing exceptional service is our top priority, and your feedback truly motivates us to continue delivering the best experience possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to TrustFord Epsom in the future.

    Warm regards,

    The TrustFord Epsom Team
  • Rating 5.0
    Murray was excellent throughout the entire process. He took the time to listen to my needs and concerns, especially as I was quite nervous about getting a new car after many years. He was approachable, friendly, and thoroughly professional.
    Response from TrustFord Epsom
    Dear Delia S.,

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at TrustFord Epsom. We are thrilled to hear that Murray was able to provide you with the support and professionalism you needed during your car purchase. It's great to know that he made the process comfortable and addressed all your concerns. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Daniel McLernon at ford Epsom was friendly, professional and informative answered all my questions.
    Nothing was too much trouble
    Response from TrustFord Epsom
    Hello Jack O.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that Daniel McLernon provided you with friendly, professional, and informative service during your visit to TrustFord Epsom. It's wonderful to know that he was able to answer all your questions and make your experience a positive one.

    We truly appreciate your rating and your kind words. If there's anything more we can do to enhance your experience or if you have any further questions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Excellent, very easy with an efficient service. Definitely recommend
    Response from TrustFord Epsom
    Hello Colin D.,

    Thank you so much for taking the time to share your experience with us at TrustFord Epsom. We are thrilled to hear that you found our service excellent and efficient. Your recommendation means a lot to us, and we are delighted to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Epsom Team
  • Rating 5.0
    Every one I spoke to was lovey
    Response from TrustFord Epsom
    Thank you for your kind words - we're glad to have been of service!
  • Rating 1.0
    No contact I had to ring left in dark
    Response from TrustFord Epsom
    Thank you for taking your time to leave this feedback. I am sorry to hear of your experience. I have passed your details onto the management team at the dealership, to investigate. Kind regards Janet
  • Rating 5.0
    Excellent service and customer service as well, thank you very much
    Response from TrustFord Epsom
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Brilliant experience. We were well looked after by Murray and the team.
    Response from TrustFord Epsom
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Murray receives the recognition he deserves and forward this to the management for you. Thank you Janet
  • Rating 5.0
    Good service from motability
    Especially arranging taxis while my car was being serviced
    Thank you
    Response from TrustFord Epsom
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Really helpful and friendly staff.
    Response from TrustFord Epsom
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserve and forward this to the management for you. Thank you Janet
  • Rating 5.0
    They have great communication with the customers they sent me a video to make me understand how the car is and what needs to be changed so I didn’t feel lost or anything I was kept in the loop they changed the wipers. They changed the oil and the brake fluid was added.
    Response from TrustFord Epsom
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Perfect no problems at all.
    Response from TrustFord Epsom
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very helpful
    Response from TrustFord Epsom
    Hello Jacqueline. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Quick and efficient. Daniel responded to emails very quickly
    Response from TrustFord Epsom
    Thank you for the great review and the feedback on Daniel, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Murray was brilliant, made the whole process very easy for me. Thanks Murray
    Response from TrustFord Epsom
    Thank you so much for your kind words! We are so happy to hear that Murray was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Polite and thorough.
    Response from TrustFord Epsom
    Hello Adam J.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Excellent, very professional throughout, knowledgeable about the car and we could not of asked for any better service from Daniel.
    Response from TrustFord Epsom
    Hi Stephanie, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Daniel, we hope to see you again soon! Kind regards, Janet
  • Rating 4.0
    Quick and easy to choose the car I wanted. The person helping could have been a bit more welcoming and upbeat. Had to get him to repeat himself as he was mumbling. I bought someone with me and I feel as though he was talking to her most of the time instead of me, me being the customer. Apart from that it was okay.
    Response from TrustFord Epsom
    Thank you for choosing us for your Motability car and are pleased that you received great service! We look forward to seeing you again soon.
  • Rating 5.0
    No further comment!
    Response from TrustFord Epsom
    Thank you for your high star rating.
  • Rating 5.0
    Roan made the whole process very smooth and explained all I needed to know very clearly
    Response from TrustFord Epsom
    Thank you so much for your kind words! We are so happy to hear that Roan was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!

Similar Motability Scheme dealers

Start new search