Motability Scheme at Group 1 Ford Farnborough

4.9
Rating 4.9
(232 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00
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Welcome to Group 1 Ford Farnborough

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Think Ford Farnborough are dedicated to supporting the Motability Scheme, and our expert team of Motability Specialists are committed to meeting the unique motoring needs of every customer.

We invite new & existing Motability customers to contact us to discover the full range of Ford models available on the Motability Scheme.

When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease.

We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way.

You are welcome to visit our showroom, or if you prefer, book a virtual appointment with one of our Motability Specialists.
Alternatively, we can discuss which model best suits from the comfort of your home.

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with Think Ford Centres covering Surrey, Berkshire and Hampshire.

Contact Group 1 Ford Farnborough on 01252544344 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Elles Road
Farnborough GU14 7QW
GB
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Phone Number
Call Group 1 Ford Farnborough on 01252 544344
01252 544344
01252 544344
Website

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Email

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Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Luke Jackson
  • Adam Hayne
  • Tom Husbands
  • Adnan Malik
  • Jason Mitchell
  • Matthew Farmiloe
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Michelle Gillon
  • Charlotte Draper
  • Kyle Bonner
  • Layla Bartlett
  • Daniel Ofosu-Asante
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Ford Farnborough

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Ford Farnborough

  • Rating 5.0
    Easy to book following issues with booking online. Kept us informed of booking. Text etc. excellent support and service.
    Response from Group 1 Ford Farnborough
    Hello Andrew,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the booking process easy and that our team kept you well-informed throughout. Providing excellent support and service is our top priority, and it's wonderful to know that we met your expectations.

    Your feedback is greatly appreciated and will be shared with our team. If there's anything else we can assist you with, please don't hesitate to reach out.

    Kind Regards
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Very helpful and informative, this is our 1st Motability car so wasn’t sure on how it all works but it was very simple.
    Response from Group 1 Ford Farnborough
    Hello Hunter,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with us was helpful and informative, especially as this is your first Motability car. Our team strives to make the process as simple and straightforward as possible, and it's great to know we achieved that for you.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Ford Farnborough.

    Kind Regards,

    Group 1 Ford Farnborough
  • Rating 5.0
    The dealership I am only referring to here for the 5 star review is the wokingham/finch branch.

    The farnbrough and slough branches made me feel as if I was an absolutely nobody as soon as they discovered it was a Motability car I was looking for so please on that note do better

    However the service from adnan,Jason and the little chap (sorry can’t remember your name) these 3 are an absolute asset to your company and perhaps the other branches should come and learn from these guys as nothing was too much trouble for any of them

    So thank you to the 3 of you at ford wokingham I wish you all a very merry Christmas and a wonderful new year
    Response from Group 1 Ford Farnborough
    Dear Roxy,

    Thank you for taking the time to share your feedback with us. We are delighted to hear about your positive experience at our Wokingham branch and that Adnan, Jason, and the team provided you with exceptional service. Your kind words will certainly be passed on to them, and I know they will be thrilled to hear that they made such a positive impact.

    We are, however, sorry to learn about your experience at our Farnborough and Slough branches. Your feedback is invaluable, and we will use it to improve our service across all locations. Ensuring that every customer feels valued and respected is a top priority for us, and we are committed to making necessary improvements.

    Thank you once again for your feedback and for choosing the Motability Scheme with us. We wish you a very Merry Christmas and a wonderful New Year.

    Kind Regards,

    Group 1 Automotive
  • Rating 5.0
    Tom from ford was great. Very knowledgeable and friendly
    Response from Group 1 Ford Farnborough
    Hello Aaron,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that Tom was able to provide you with knowledgeable and friendly service during your visit. It's wonderful to know that you had such a positive experience at Group 1 Ford Farnborough. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Great communication, very well looked after and very fast service.
    Response from Group 1 Ford Farnborough
    Hello Aria-renae,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our communication and service. Our team at Group 1 Ford Farnborough is dedicated to providing fast and attentive service, and it’s fantastic to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Group 1 Ford Farnborough
  • Rating 5.0
    My experience was very good and informative
    Response from Group 1 Ford Farnborough
    Hello Shaun,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that your experience with us was both very good and informative. At Group 1 Ford Farnborough, we strive to provide the best service possible, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Group 1 Ford Farnborough
  • Rating 5.0
    Very helpful and informative, nothing was too much trouble.
    Response from Group 1 Ford Farnborough
    Dear Gabriella,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be helpful and informative during your visit to Group 1 Ford Farnborough. It's always our aim to ensure that nothing is too much trouble for our customers, and your feedback is a great affirmation of our efforts.

    We truly appreciate your 5-star rating and are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Adi was a very nice man very friendly really helpful he explained everything I needed to know about the car highly recommend Adi at ford Wokingham
    Response from Group 1 Ford Farnborough
    Dear Juliene,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Adi at Ford Wokingham. It's fantastic to know that he was able to assist you effectively and provide all the information you needed about the car. Your recommendation means a lot to us, and we will be sure to pass along your kind words to Adi. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Tom husbands was outstanding. He helped with every question and aspect through the entire process
    Response from Group 1 Ford Farnborough
    Dear Damien,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Tom Husbands provided outstanding service and was able to assist you with every question and aspect throughout the entire process. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at Group 1 Ford Farnborough.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind Regards,

    Group 1 Ford Farnborough
  • Rating 5.0
    Really good service as always
    Response from Group 1 Ford Farnborough
    Hello Adam,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you consistently receive really good service from us. Your feedback is incredibly important to us, and it motivates our team to continue delivering the best experience possible. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind Regards
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Excellent and very informative well mannered
    Response from Group 1 Ford Farnborough
    Hello Shaun,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and informative. Our team at Group 1 Ford Farnborough always strives to provide well-mannered and helpful assistance to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    A lovely man Jason was very helpful
    Response from Group 1 Ford Farnborough
    Dear Julie,

    Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jason was able to assist you and make your visit a pleasant one. Providing excellent service is our top priority, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 1.0
    Terrible experience overall inconsistent and making to many mistakes totally inadequate and unprofessional.
    Response from Group 1 Ford Farnborough
    Dear Muhammad,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Group 1 Ford Farnborough. It is disappointing to learn that we did not meet your expectations and that you found our service to be inconsistent and unprofessional.

    We strive to provide the best possible service to all our customers, and it seems we have fallen short in your case. Please know that your feedback is invaluable to us, and we are committed to addressing the issues you've raised to improve our services.

    If you would be willing, I would appreciate the opportunity to discuss your experience further and see how we can make things right. Please feel free to contact us directly at tellusmore@group1auto.co.uk at your convenience.

    Thank you once again for your feedback, and I hope we can resolve this matter to your satisfaction.

    Kind regards,

    Group 1 Ford Farnborough
  • Rating 5.0
    Very efficient
    Response from Group 1 Ford Farnborough
    Dear Joseph,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service very efficient and that you had a positive experience with us at Group 1 Ford Farnborough. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Very professional and explained everything very thorough.very happy
    Response from Group 1 Ford Farnborough
    Dear Steven,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service professional and thorough. Your satisfaction is our top priority, and it's great to know that you are very happy with your experience at Group 1 Ford Farnborough. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Motability agent at Think Ford Wokingham was exceptionally helpful, talked us through options and generally a very personable young man.
    Response from Group 1 Ford Farnborough
    Dear Stephen,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that our Motability agent at Think Ford Wokingham was able to assist you effectively and provide you with a personable service. It's wonderful to know that you found the guidance through your options helpful. Your feedback is greatly appreciated and will be shared with the team to continue inspiring excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Very calm answered every question we asked he explained every detail let us look around a few cars offered a drink ..very detailed and knowledgeable..my son and myself felt comfortable
    An appointment was made time was kept staff were welcoming and we felt very much at ease
    Response from Group 1 Ford Farnborough
    Hello Tommy,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you and your son felt comfortable during your visit and that all your questions were answered thoroughly. It's great to know that you appreciated the detailed explanations and the opportunity to explore our range of cars. Providing a calm and welcoming environment is something we strive for, and your feedback reassures us that we're on the right track. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Kind Regards
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Very proffesional
    Response from Group 1 Ford Farnborough
    Hello Harry,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service very professional. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible experience for our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Ford Farnborough.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Really good experience, and he was very helpful.Man and got the job done in very good time.Very happily and looking forward to picking up my new car.Thank you very much
    Response from Group 1 Ford Farnborough
    Hello Philip,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a really good experience and that our team was able to assist you efficiently. It's wonderful to know that you're happily looking forward to picking up your new car. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance, please don't hesitate to reach out.

    Thank you once again for your kind words.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Extremely helpful professional and caring would totally recommend :)
    Response from Group 1 Ford Farnborough
    Hello Richard,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team extremely helpful, professional, and caring. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience with the Motability Scheme at Group 1 Ford Farnborough. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Ford Farnborough Team

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