Motability Scheme at Group 1 Ford Farnborough

4.9
Rating 4.9
(195 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00
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Welcome to Group 1 Ford Farnborough

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Think Ford Farnborough are dedicated to supporting the Motability Scheme, and our expert team of Motability Specialists are committed to meeting the unique motoring needs of every customer.

We invite new & existing Motability customers to contact us to discover the full range of Ford models available on the Motability Scheme.

When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease.

We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way.

You are welcome to visit our showroom, or if you prefer, book a virtual appointment with one of our Motability Specialists.
Alternatively, we can discuss which model best suits from the comfort of your home.

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with Think Ford Centres covering Surrey, Berkshire and Hampshire.

Contact Group 1 Ford Farnborough on 01252544344 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Elles Road
Farnborough GU14 7QW
GB
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Phone Number
Call Group 1 Ford Farnborough on 01252 544344
01252 544344
01252 544344
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Luke Jackson
  • Adam Hayne
  • Tom Husbands
  • Adnan Malik
  • Jason Mitchell
  • Matthew Farmiloe
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Charlotte Draper
  • Courtney Bones
  • Kyle Bonner
  • Layla Bartlett
  • Daniel Ofosu-Asante
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Ford Farnborough

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Ford Farnborough

  • Rating 5.0
    Tom was very helpful, made this experience very easy. He went through all the options available.
    Highly recommend. Thank you
    Response from Group 1 Ford Farnborough
    Hello Kaitlyn,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Tom was able to assist you effectively and make your experience easy and enjoyable. It's wonderful to know that you found the options presented to be helpful. Your recommendation means a lot to us, and we truly appreciate your kind words. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Very friendly and very efficient
    Response from Group 1 Ford Farnborough
    Hello Harry,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be very friendly and efficient. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Ford Farnborough.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Great customer service and really helpful when answering questions.
    Response from Group 1 Ford Farnborough
    Hello Maximilian,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service team and found them helpful in answering your questions. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    They were very helpful and looked at my needs ,they also advised what would suit my needs best . Very helpful and they keep you updated .
    Response from Group 1 Ford Farnborough
    Dear Angela,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that our team was able to assist you effectively and provide advice tailored to your needs. Keeping our customers updated and ensuring they find the right solutions is very important to us, and your kind words affirm that we are on the right track.

    We truly appreciate your 5-star rating and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

    Warm regards,

    Group 1 Ford Farnborough - Motability Scheme Team
  • Rating 5.0
    Very helpful and polite, also he told us about all the options we had available.
    As we were new to the mobility scheme.
    Response from Group 1 Ford Farnborough
    Dear Kaitlyn H.,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our team helpful and polite, and that they were able to provide you with all the information you needed about the Motability Scheme. It's wonderful to know that we could assist you as you navigated your options. Your feedback is greatly appreciated and will be shared with the team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Group 1 Ford Farnborough Team
  • Rating 5.0
    Young man matt was brilliant explained everything to us and sorted it all out excellent service
    Response from Group 1 Ford Farnborough
    Dear Bridget,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Matt provided you with excellent service and was able to assist you effectively. Your satisfaction is our top priority, and it's fantastic to know that Matt's efforts made a positive impact on your experience with us.

    We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Ford Farnborough.

    Best regards,

    Group 1 Ford Farnborough Team
  • Rating 5.0
    All good everything was shown to.me on car and explained. All great service
    Response from Group 1 Ford Farnborough
    Hello Mark,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Group 1 Ford Farnborough and that everything was clearly explained to you. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Adi was brilliant professional and really approachable with any questions I had . His communication was fantastic and it was a pleasure to have him deal with my car
    Response from Group 1 Ford Farnborough
    Hello Summer,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Adi. It's great to know that his professionalism and approachability made your visit enjoyable and that he was able to assist you with all your questions. We strive to provide excellent service, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Very helpful and informative
    Response from Group 1 Ford Farnborough
    Hello Tammy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful and informative. At Group 1 Ford Farnborough, we strive to provide the best possible experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Ford Farnborough Team
  • Rating 5.0
    Very helpful and gave us so many useful info
    Response from Group 1 Ford Farnborough
    Hello Eliki T.,

    Thank you for your positive review! We're thrilled our team was helpful and that you found the information useful. At Group 1 Ford Farnborough, we strive to provide the best customer experience, and your feedback validates our efforts. If you have any questions or need assistance, please reach out. We look forward to serving you again!

    Best,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 2.0
    Very long over 90 minutes and they didn't update me at all as to progress or how long it would take. Not impressed
    Response from Group 1 Ford Farnborough
    Hello Hector,

    Thank you for taking the time to share your feedback with us. I’m sorry to hear about your recent experience at Group 1 Ford Farnborough. We strive to keep our customers informed and comfortable during their visits, and it seems we fell short in this instance.

    Your feedback is invaluable, and we will use it to improve our communication and service processes. If you have any further details or suggestions you’d like to share, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future.

    Best regards,

    Group 1 Ford Farnborough Team
  • Rating 5.0
    Thomas was outstanding through the whole experience. He had all the answers and made me and my family very welcome. Mobility side of things Thomas had all the answers. You have a very special member of staff and I wish him all the best for the future.
    Response from Group 1 Ford Farnborough
    Dear Simon S.,

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Group 1 Ford Farnborough. We are thrilled to hear that Thomas took good care of you.

    Thank you once again for your kind review and for choosing the Motability Scheme with us. We look forward to serving you and your family in the future.

    Best regards,
    Group 1 Ford Farnborough
  • Rating 5.0
    The best very helpful nothing was to much trouble well pleased
    Response from Group 1 Ford Farnborough
    Dear William,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our service helpful and that we could meet your expectations. Our team at Group 1 Ford Farnborough always strives to provide the best experience for our customers, and your feedback is truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Brilliant!!
    Response from Group 1 Ford Farnborough
    Hello Brian,

    Thank you so much for your fantastic review! We're thrilled to hear that you had a brilliant experience with us at Group 1 Ford Farnborough. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Really good
    Response from Group 1 Ford Farnborough
    Hello Simon,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a really good experience with us at Group 1 Ford Farnborough. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Helpful and friendly
    Response from Group 1 Ford Farnborough
    Dear Jacqueline,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team helpful and friendly during your visit to Group 1 Ford Farnborough. Your feedback is incredibly valuable to us, and it’s great to know that we were able to meet your expectations.

    We are committed to providing excellent service and ensuring that our customers have a positive experience. If there is anything else we can do for you, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Emma
    Group 1 Ford Farnborough
  • Rating 5.0
    Very good service everything was just how they said it would be and on time
    Response from Group 1 Ford Farnborough
    Hello Susan,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our service and that everything met your expectations. Providing timely and reliable service is something we strive for, and it's great to know we achieved that for you.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Ford Farnborough.

    Best regards,

    Emma
  • Rating 5.0
    Really good and helpful
    Response from Group 1 Ford Farnborough
    Dear Dawn,

    Thank you so much for your kind words! We are thrilled to hear that you found our service to be really good and helpful. At Group 1 Ford Farnborough, we strive to provide the best experience for our customers, and your feedback is a great testament to our efforts. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Excellent standard of service throughout, from ordering to collection
    Response from Group 1 Ford Farnborough
    Hello Ian,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to contact us.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough
  • Rating 5.0
    Good handover of our car with Adi at Ford went through everything very helpfull put some petrol in the car for us and said any other questions we can ring him
    Response from Group 1 Ford Farnborough
    Hello Jay,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with Adi during the handover of your car. It's wonderful to know that he was able to assist you well. We always strive to ensure our customers feel supported and informed, so it's fantastic to hear that Adi made himself available for any further questions you might have.

    Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Farnborough

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