Motability Scheme at Group 1 Toyota Guildford

4.7
Rating 4.7
(58 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Moorfield Road
Slyfield Green
Guildford GU1 1TB
GB
Get directions
Phone Number
Call Group 1 Toyota Guildford on 01483 796300
01483 796300
01483 796300
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • David Flynn
  • Tim Hawkes
  • Maria Atkinson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • John Koritsas
  • Sophie Astbury
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Toyota Guildford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Toyota Guildford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 Toyota Guildford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Toyota Guildford on 01483796300 to make an appointment with our Motability specialist.

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Reviews at Group 1 Toyota Guildford

  • Rating 1.0
    Not great
    Response from Group 1 Toyota Guildford
    Dear Amybeth,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience with us did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we fell short in your case.

    I would appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to us directly so we can address your concerns and work towards a resolution.

    Thank you for bringing this to our attention.

    Best regards,

    Group 1 Toyota Guildford
  • Rating 5.0
    Always receive such great customer service. Thank you.
    Response from Group 1 Toyota Guildford
    Dear James,

    Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you consistently receive great customer service from our team at Group 1 Toyota Guildford. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Guildford
  • Rating 5.0
    Excellent David Flynn was brilliant
    Response from Group 1 Toyota Guildford
    Dear Roderick,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with David Flynn. Your feedback is incredibly valuable to us, and it’s great to know that David was able to assist you so brilliantly. We strive to provide the best service possible, and your kind words are a testament to our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Toyota Guildford.

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Guildford
  • Rating 5.0
    Both dealers were very kind and very helpful, outstanding.
    Response from Group 1 Toyota Guildford
    Hello Tracy,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our dealers to be kind and helpful. Providing outstanding service is our top priority, and it's fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Toyota Guildford.

    Best regards,

    Motability Scheme Team
    Group 1 Toyota Guildford
  • Rating 5.0
    The garage picked up and returned my car done - perfect
    Response from Group 1 Toyota Guildford
    Thank you for taking the time to leave us this great 5 star review!
  • Rating 5.0
    Everything went as clockwork
    Response from Group 1 Toyota Guildford
    Hello Emily. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    I recently collected my new car from Toyota Guildford and I couldn't be happier with the experience. From the moment I walked into the showroom, I was greeted with friendly and attentive staff who helped guide me through the entire process. The handover process was seamless and I was impressed with how thorough and informative the staff were in explaining all the features and functions of my new car. I felt like they truly cared about making sure I was comfortable and confident with my new purchase.

    The dealership also went above and beyond to ensure that my car was in perfect condition before handing it over to me. The attention to detail and level of customer service I received exceeded my expectations.
    Overall, my dealership handover experience was top-notch and I am extremely satisfied with my new car and the service I received. Thank you so much to the team at Toyota Guildford for making the process enjoyable and stress-free.
    Response from Group 1 Toyota Guildford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    The service I received was outstanding patience whilst I checked out on a few occasions that the car was right for me
    Regular communication and personal service
    Response from Group 1 Toyota Guildford
    Thank you so much for your wonderful review, Jane-Marie! We're thrilled to hear that you had such a positive experience with us. Our team takes pride in providing personalised service and maintaining clear communication, so it’s great to know that it made a difference for you. If you need any further assistance or have more questions, feel free to reach out. Enjoy your new car!
  • Rating 5.0
    Efficient and thoughtful
    Response from Group 1 Toyota Guildford
    Thank you so much, Diana, for your fantastic review! We’re delighted to hear that you found our service efficient, thoughtful, and courteous. It was a pleasure to assist you, and your kind words are greatly appreciated. If you need anything further or have any questions, please don’t hesitate to reach out.
  • Rating 5.0
    So helpful and knowledgeable. Made the process very warming and comfortable. David was simply outstanding, no pressure just completely helpful.
    Response from Group 1 Toyota Guildford
    Thank you so much, Jason, for your kind words! We're thrilled to hear that you found our service both helpful and comfortable. It was our pleasure to assist you, and we’re glad we could make the process smooth for you. If you need anything else or have any questions in the future, don’t hesitate to reach out!
  • Rating 5.0
    Very helpful staff
    Response from Group 1 Toyota Guildford
    Thanks Carole. We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    I am happy with all the help and support I receive.
    Response from Group 1 Toyota Guildford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very good service and very good staff
    Response from Group 1 Toyota Guildford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Hi, especially want to say big thank you to Tim Hawkes who kept me up-to-date on the delivery of the car and going through the mobility side with me made it very easy to understand
    The mobility scheme is very easy to understand online
    Also, the Toyota app is especially good as well
    Want to say thanks to Troy Woods for his handover of the Car and to show me all the controls he was extremely knowledgeable
    The day I picked the car up it was covered over when it was revealed I was so excited .
    It’s lovely car to drive
    It’s so smooth
    Mr Stephen Bowman
    Response from Group 1 Toyota Guildford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Really fantastic service and staff
    Response from Group 1 Toyota Guildford
    Thanks, Amy, for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and glad you feel we're on the right track. Please let us know if there is anything else we can do for you; we are more than happy to help!
  • Rating 5.0
    Really lovely and helpful :)
    Response from Group 1 Toyota Guildford
    Thank you for taking the time to contact us and leave a 5 star review! We appreciate your kind words.
  • Rating 5.0
    Very efficient service
    Response from Group 1 Toyota Guildford
    Thank you for sharing your positive feedback Kim, all the best!
  • Rating 5.0
    My handover experience began with a appointment at 10:30. I walked into the dealership and the receptionist asked if I was Mr Fox. Its nice that I was expected and I didn't have to introduce myself, big tick. I was shown to David's desk and I noticed the vehicle next to it was covered. We finished the necessary paperwork and David thanked me for my custom and handed me over to a young gentleman (I'm gutted I can't remember his name) who had not long started working their. The big reveal started with the covered car, it was mine! They uncovered it in front of me to revealed it. The gentleman was very polite and courteous and proceeded to take me through the cockpit controls confidently and had obviously done his homework. I very much liked how he explained things and I was able to take everything in first time, leaving me feeling confident and in control of my first E.V. I can't thank him enough and i really think he's going to be a great addition to their already brilliant team. Just before I was about to drive away from their now beautifully refurbished showroom the Manager of the dealership came over to me to shake my hand and thank me for using Inchcape Toyota. All these things all added to the customer experience and haven't been done at any previous dealerships. Thank you again and keep up the superb work you do because it really matters.
    Response from Group 1 Toyota Guildford
    Thank you, David, so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your handover experience at Inchcape Toyota exceeded your expectations.

    It's fantastic to know that the personalised attention from the moment you walked in, with the receptionist recognising you by name, made you feel valued and appreciated. We understand the importance of a smooth handover process, and we are delighted that everything went seamlessly for you.

    We appreciate your kind words about David and the young gentleman who assisted you during the big reveal of your electric vehicle. It's great to hear that the unveiling of your car was a memorable experience and that the thorough explanation of the cockpit controls left you feeling confident and in control. We'll make sure to pass on your compliments to the team, especially the new addition, who played a crucial role in making your handover special.

    Our manager is also thrilled to have had the opportunity to personally thank you for choosing Inchcape Toyota. We strive to create a warm and welcoming atmosphere for our customers, and your feedback assures us that we're on the right track.

    Your positive words motivate us to continue delivering exceptional customer experiences. We are grateful for your trust in us and are honoured to have you as part of the Inchcape Toyota family. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Thank you again for choosing Inchcape Toyota, and we look forward to serving you in the future.
  • Rating 5.0
    I've been very lucky to have had 8 new vehicles over the last 30 years, so I believe I'm in a good position to review a dealership. This is the first time I had ordered a new car with Toyota, but will definitely not be the last. On my first visit to Toyota the showroom was being refurbished and it was all a bit busy and bearing in mind I had just dropped in without an appointment I was taken care of and looked after extremely well. I decided to order a new BZ4X with David the motability specialist. David was brilliant at his job and very informative answering every question I had asked about the vehicle and it being my first E.V. I've never had service like it from a motability specialist at a garage where I've ordered a car before. Quite simply because of David I confidently decided to order at my first visit without seeing any more cars. After the car was ordered David told me when I could expect a call to let me know when it all was confirmed to a rough delivery date. Everything happened exactly as he said the communication was first class and I can't fault him in anyway. I don't normally do any reviews but because of the service I needed to say something this time. When I've ordered a car in the past I've always changed the make just so I can compare each one. At the moment I'm more than happy with my Toyota and will definitely be somewhere I visit first for my next car.
    Response from Group 1 Toyota Guildford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great customer service team,thanks.
    Response from Group 1 Toyota Guildford
    Thank you, Elefterios, for your kind words! We're thrilled to hear that you had a great experience with our customer service team. Providing excellent service is our top priority, and we're always here to assist you with any questions or concerns you may have. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your business!

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