Motability Scheme at Richmond Suzuki Portsmouth
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 17:00
Motability Scheme support at Richmond Suzuki Portsmouth
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Richmond Suzuki Portsmouth can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Richmond Suzuki Portsmouth on 02392455455 to make an appointment with our Motability specialist.
Contact information
Address
Fitzherbert Road
Portsmouth PO6 1RU
GB
Phone Number
Call Richmond Suzuki Portsmouth on 023 9245 5455
023 9245 5455
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 17:00Toggle Hours
Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 17:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 17:00 |
Motability Scheme specialists:
- Tom Clare
- Lewis Rowles
- Rory Kennard
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Louise Fisher
- Dan Wheeler
- Taylor Flack
- Alexandra Crowley
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Richmond Suzuki Portsmouth
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Richmond Suzuki Portsmouth
- Rating 5.0Jul 8, 2025All good thank you.
- Rating 5.0Mar 24, 2025All fineResponse from Richmond Suzuki PortsmouthMar 24, 2025Hi Marion. Thank you for your 5-star review, we're glad you had such great service! Kind regards, Laurence
- Rating 5.0Mar 21, 2025Great service friendly and informativeResponse from Richmond Suzuki PortsmouthMar 21, 2025Good morning Charlie, thank you for your fantastic review! We're delighted you had such a great experience and appreciate your recommendation. Kind regards, Laurence.
- Rating 1.0Mar 20, 2025Terrible, first of all had its 3rd year service work not completed had to chase it up, mot done and service work was supposed to be completed have had no notification at all to
Say work has completed or wether it has passed mot definetly my worse experience since being with motability for 20+yearsResponse from Richmond Suzuki PortsmouthMar 20, 2025Hi Angela,
Thank you for sharing your feedback, and we sincerely apologise for the experience you’ve had with us. We understand your frustration, especially as a valued customer with 20+ years of experience with Motability. It’s clear that we fell short of expectations in terms of communication and service completion.
Please rest assured that we take your concerns seriously, and we are investigating why the service was not completed as promised. We aim to provide timely updates and transparent communication, and it’s clear we missed the mark in this instance.
We would appreciate the opportunity to resolve this issue for you. If you’d be open to it, please reach out to customerservice@richmondmotorgroup.com so we can look into the details and ensure that all necessary work is completed promptly. We want to restore your confidence in our services.
Thank you again for your feedback, and we hope to resolve this matter to your satisfaction.
Many thanks,
Laurence - Rating 5.0Mar 15, 2025Very processional and helpful and the car was nice and clean qResponse from Richmond Suzuki PortsmouthMar 16, 2025Thank you, Pamela. Thank you for your 5-star review, and your kind words! Kind regards, Cameron
- Rating 5.0Feb 27, 2025Excellent service, great interactions with the customer, and very pleasant to talk to and got al concerns raised completedResponse from Richmond Suzuki PortsmouthFeb 27, 2025Hi Wayne, thank you for your 5-star review. I'm really glad you had such a lovely time with us. Kind regards, Cameron
- Rating 5.0Jan 14, 2025Was great intime and no hanging about as I was early for my appointment I was offered a coffee and I felt very welcomedResponse from Richmond Suzuki PortsmouthJan 20, 2025Hi Leslie. Thank you for your lovely review! We’re so glad you were happy with the service. We appreciate your support! – Cameron
- Rating 5.0Nov 6, 2024Very goodResponse from Richmond Suzuki PortsmouthNov 6, 2024Hello, Sian. Thank you for your 5-star rating! We appreciate the feedback and are very happy you were pleased with the service received. 😊
- Rating 5.0Sep 24, 2024From first contact Niall was very helpful and professional from ordering my car to collecting it the process was easy would definitely recommendResponse from Richmond Suzuki PortsmouthSep 25, 2024Thank you so much for your wonderful 5-star review! We're thrilled to hear that Niall provided you with such helpful and professional service throughout the entire process. It’s great to know that ordering and collecting your car was easy for you. We appreciate your recommendation and look forward to serving you again in the future!
- Rating 5.0Sep 23, 2024The mobility guys were so helpful they went through everything start to finish they couldn’t do enough.
Thanks guysResponse from Richmond Suzuki PortsmouthSep 24, 2024Thank you for your fantastic review! We're thrilled to hear that our Motability team provided such helpful service and guided you through the process from start to finish. We appreciate your kind words—if you need any further assistance, don't hesitate to reach out. Thanks again! - Rating 5.0Sep 17, 2024Niall was extremely kind friendly and professional. He went out of his way to accommodate me ,HE was informative and cheerful and answered all questions I had he was able to source a car for me without a long wait .the show room was clean , tidy and posh overall my experience was excellentResponse from Richmond Suzuki PortsmouthSep 18, 2024Thank you for the fantastic review! We're delighted to hear that Niall provided such a friendly and professional experience. It's wonderful to know he was able to find the perfect car for you without a long wait. We take pride in our showroom, and we're glad you found it welcoming. Your kind words mean a lot to us, and we'll be sure to pass them along to Niall. Enjoy your new car, and thank you for choosing us! 🚗😊✨
- Rating 2.0Aug 24, 2024Adaptions not done, handover took 3hrsResponse from Richmond Suzuki PortsmouthAug 27, 2024Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, particularly with the adaptations and the lengthy handover process. We’d like to resolve this for you as soon as possible. Please send your contact number and car registration details to customer.service@richmondmotorgroup.com so we can look into this further and make things right. We appreciate your patience and hope to improve your experience.
- Rating 5.0Aug 6, 2024Excellent customer service from Louise, arranged pick up and return and kept me updated from start to finishResponse from Richmond Suzuki PortsmouthAug 6, 2024Thank you so much for your 5-star review! 🌟 We're delighted to hear that Louise provided you with excellent customer service and kept you updated throughout the process. Arranging pick up and return is just one of the ways we strive to make your experience as convenient as possible. We appreciate your feedback and look forward to serving you again in the future! 🚗😊
- Rating 5.0Aug 5, 2024Louise was excellent at looking after meResponse from Richmond Suzuki PortsmouthAug 5, 2024Thank you for your wonderful review! 🌟 We're delighted to hear that Louise provided excellent care during your visit. Your satisfaction is our top priority, and it's great to know we met your expectations. We look forward to serving you again!
- Rating 5.0Jun 18, 2024Straight forward experience and looked after.Response from Richmond Suzuki PortsmouthJun 18, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Dec 14, 2023Excellent service, well looked after recommend to anyone.Response from Richmond Suzuki PortsmouthDec 18, 2023Good morning Keith, thank you for your kind words and recommendation- we're glad to have been of service! Enjoy your new ride and Happy Holidays.
- Rating 5.0Dec 11, 2023Smooth handoverResponse from Richmond Suzuki PortsmouthDec 12, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Oct 30, 2023Good thanxResponse from Richmond Suzuki PortsmouthOct 31, 2023Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Oct 26, 2023I was really happy with my experience Pete made it very easy to swap to my new car every thing was explained and I was very happy with the service I was provided , hot drinks were available and the showroom was clean and inviting would definitely use them again in the future thanks again.
Perfect 10/10Response from Richmond Suzuki PortsmouthOct 27, 2023Good morning Rhys, Thank you so much for your kind words! We are so happy to hear that Pete was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. We look forward to hopefully welcoming you back in the future! 😊 - Rating 5.0Sep 14, 2023Excellent customer service , was well informed and kept up to date with everythingResponse from Richmond Suzuki PortsmouthSep 14, 2023Hi Stanley, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with us at our Suzuki Portsmouth branch, we hope to see you again soon! Kind regards,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Richmond Suzuki Portsmouth. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
The Richmond Suzuki Portsmouth Team