Motability Scheme at Group 1 BMW Reading

Motability Scheme at Group 1 BMW Reading

4.5
Rating 4.5
(21 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Contact information

Address
Drake Way
Reading RG2 0GH
GB
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Phone Number
Call Group 1 BMW Reading on 0118 971 9191
0118 971 9191
0118 971 9191
Website

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Email

ReadingBMWSales@group1auto.co.uk

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability Scheme specialists:

  • Alex Metcalf
  • Todor Georgiev
  • James Kelly
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Awais Iqbal
  • Muhammad Nadeem
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 BMW Reading

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 BMW Reading

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 BMW Reading can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 BMW Reading on 01189719191 to make an appointment with our Motability specialist.

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Reviews at Group 1 BMW Reading

  • Rating 5.0
    Perfect
    Response from Group 1 BMW Reading
    Dear Alayiah-rose,

    Thank you so much for taking the time to leave us a perfect review! We are thrilled to hear that you had a great experience with us at Group 1 BMW Reading. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Reading
  • Rating 5.0
    10/10 experience from start to finish. Todor Georgiev was professional, courteous and friendly throughout, he made me feel very comfortable and well looked after. His knowledge of cars is outstanding!!
    Response from Group 1 BMW Reading
    Dear Corey,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a 10/10 experience at Group 1 BMW Reading. It's fantastic to know that Todor Georgiev made you feel comfortable and well looked after with his professionalism, courtesy, and friendliness. We take great pride in our team's knowledge and dedication, and your kind words are a testament to their hard work.

    Your satisfaction is our top priority, and we are delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme with us.

    Best regards,

    Group 1 BMW Reading
  • Rating 5.0
    Amazing experience!
    Response from Group 1 BMW Reading
    Dear Lenka,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us at Group 1 BMW Reading. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,
    The Motability Scheme Team at Group 1 BMW Reading
  • Rating 5.0
    Shane was helpful and attentive throughout, professsional, and friendly. I have zero complaints, in fact quite the opposite. He went above and beyond and delivered what was ordered impeccably.
    Response from Group 1 BMW Reading
    Hello,
    Thank you so much for your kind words! We are so happy to hear that Shame was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 1.0
    Terrible left an mot failed tyre on car forcing customer to drive it. Will not sort replacement or with kwik fit. Now pass the car with same tyre on not a safe MOT center at all. Continue to leave customer immobile and service manager has no awareness of Motability policies or process. Motability also continue poor service. Would never take a car here for anything again. The dealer is not interested in ensuring safety or staff are trained in Motability process for repairs or dealer relations processes.
    Response from Group 1 BMW Reading
    We are disappointed to receive your low score rating, should you require any assistance at all, we are here for you at tellusmore@inchcape.co.uk, please do include as much detail as possible regarding your experience including your contact/registration details, many thanks.
  • Rating 1.0
    Absolutely rubbish
    Response from Group 1 BMW Reading
    We are sorry to hear that you didn’t receive the level of service we strive to provide or that you deserve. Please be assured that we will use this information to improve our service in the future so thank you for letting us know.
  • Rating 5.0
    Alex was great, he made us feel comfortable, well informed and confident with how to use the car! Thank you Alex at BMW for such a pleasant experience
    Response from Group 1 BMW Reading
    Thank you, Shadae, so much for taking the time to share your positive experience with Alex at BMW! We are thrilled to hear that he provided you with exceptional service during the handover process.

    Our team takes great pride in ensuring that our customers feel comfortable, well-informed, and confident with their new vehicles. Alex will be delighted to know that his efforts made a positive impact on your experience. Your kind words are truly appreciated and motivate us to continue delivering outstanding service to all our customers.

    If you have any further questions or need assistance in the future, please do not hesitate to reach out. We value your business and look forward to serving you again.

    Safe and enjoyable driving!
  • Rating 5.0
    Very good service, especially from Anis, he organised everything in a good time and his service was second to none, thank you Anis.
    Response from Group 1 BMW Reading
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.
  • Rating 5.0
    Good Customer Service attended to my every need..
    Response from Group 1 BMW Reading
    Thank you, Victoria, so much for taking the time to share your positive experience with our customer service team! We are delighted to hear that we were able to attend to your every need. Providing excellent customer service is a top priority for us, and your feedback reaffirms the hard work we put in every day.

    If you ever have more needs or questions in the future, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again.
  • Rating 5.0
    First class
    Response from Group 1 BMW Reading
    Thank you for your high star rating Julie, all the best.
  • Rating 5.0
    A highly professional experience shown by all members of staff.
    Adnan Yasin, responsible for Motability , could not do enough to make my first time experience so comfortable. His mannerism, patience and a very personable demeanour, made for a very comfortable visit.
    Combined with an exceptional experience, I am overwhelmed with Incacpe Reading.
    Thank you Adnan for all of your support. It is comforting to know that just because the car has been driven off the forecourt, the service doesn't end there.
    A fantastic experience all round
    Response from Group 1 BMW Reading
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received, Best Wishes.
  • Rating 5.0
    Highly professional and very informative member of staff.
    Took time to explain all aspects of the Motability process and made me very comfortable with the experience
    Response from Group 1 BMW Reading
    Thank you for your high star rating and review Alvan, most appreciated.
  • Rating 5.0
    Very well received and great service.
    Response from Group 1 BMW Reading
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent service, kept well informed about the MOT and service progress
    Response from Group 1 BMW Reading
    We're thrilled to see that you enjoyed your experience with us, many thanks Charles.
  • Rating 5.0
    Process very easy. No problems. Got hire car ok. Good service. Car cleaned inside & out when I collected it. Great service from the receptionist, got me a drink. Very polite & efficient.
    Response from Group 1 BMW Reading
    Hello Nancy, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
  • Rating 5.0
    Sad to see BMW not doing motability any more
    Response from Group 1 BMW Reading
    Hello Shaun F.. Thank you for taking the time to leave us a review, your feedback is taken on board.
  • Rating 4.0
    Good.
    Response from Group 1 BMW Reading
    Hello Ann G.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Response from Group 1 BMW Reading
    We're thrilled to see that you enjoyed your experience with us Ann, take care.
  • Rating 5.0
    Adnan was great throughout the whole buying and delivery experience
    Response from Group 1 BMW Reading
    We are glad to hear that the team were able to provide such a positive experience so thank you for taking the time to contact us. We look forward to seeing you again next time
  • Rating 5.0
    Great customer service
    Response from Group 1 BMW Reading
    Hello David Charles.. Thank you for taking the time to leave us a review about your visit.

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