Motability Scheme at Marshall Honda Reading

4.7
Rating 4.7
(28 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30

Contact information

Address
Rose Kiln Lane
Reading RG2 0JZ
GB
Phone Number
Call Marshall Honda Reading on 0118 336 0013
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Adie Reid
  • Irina Lungu
  • Richie Hughes
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Charlotte Wetherilt
  • Jack Stenning
We recommend calling and booking an appointment before visiting.
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Accessibility features at Marshall Honda Reading

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Marshall Honda Reading

At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.

At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!

On-site disabled parking and wheelchair access are available, so why not pay us a visit?

To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.

Reviews at Marshall Honda Reading

  • Rating 3.0
    My car was in for service, I waited 2 hours which isn’t a problem, however I was disappointed to learn after 2 hours that the recall on my HRV. Plus not be done as Honda forgot to tell me I needed to take both keys with me. I know have to take my car back.


    Jon.shirley@btinternet.com
    07866 798201
    Response from Marshall Honda Reading
    Good Morning. We're disappointed to see your 3 star review and to see your comments on your experience with us. We would be grateful if you could email your contact details to us at reviews.honda@marshall.co.uk so we can be in touch. Kind regards, Chris, Marshall Motor Group.
  • Rating 5.0
    First class
    Response from Marshall Honda Reading
    Thank you for the great review and the feedback on the team, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Chris, Marshall Motor Group
  • Rating 5.0
    Adie was the utmost professional whilst also being kind, reassuring, knowledgeable and efficient. Nothing was too much trouble and the level of communication and efficiency was second to none. His personable nature, really put me at ease and made me feel confident that everything would go smoothly with acquiring my first Motability car. Sadly, Adie wasn’t working the day that I wanted to collect my vehicle so he kindly arranged for his colleague to complete the handover with me, instead. Irina was friendly, kind to my support needs, reassuring and knowledgeable. She even provided me with additional information that I could look into further, at my leisure. I would highly recommend Marshall Honda in Reading because they made me feel like a VIP from the moment I made contact with them. I couldn’t fault them on their kind professionalism and inclusivity, as they really look after their customers and put their needs and wishes at the forefront of everything they do. Well done Marshall Honda in Reading! I will be recommending you to everyone I know, now and in the future.
    Response from Marshall Honda Reading
    Thank you very much for leaving us a review Melanie. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Store to enable them to share your experience with Adie and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Philip
  • Rating 5.0
    Adie was the utmost professional whilst also being kind, reassuring, knowledgeable and efficient. Nothing was too much trouble and the level of communication and efficiency was second to none. His personable nature, really put me at ease and made me feel confident that everything would go smoothly with acquiring my first Motability car. I would highly recommend Honda in Reading, as it really looks after it’s customers and puts their needs and wishes at the forefront of everything they do.
    Response from Marshall Honda Reading
    Thank you very much for leaving us a review Melanie. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Store to enable them to share your experience with Adie and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Philip
  • Rating 5.0
    Great team help all the way will recommend they to all my friends
    Response from Marshall Honda Reading
    Good afternoon Irina. We are delighted to see your five star review and have been pleased to pass your kind words onto the team. Best wishes, Laura, Marshall Motor Group.
  • Rating 5.0
    Very helpful & always happy to answer any questions. Reliable service & on time
    Response from Marshall Honda Reading
    Good morning Angela, thank you for your 5 star rating for the team at Marshall Honda Reading - much appreciated. Wishing you a great day ahead! Kind regards, Laura, Marshall Motor Group.
  • Rating 5.0
    Very good.
    Response from Marshall Honda Reading
    Good Morning and thank you for taking the time to leave your feedback and review for the team at Marshall Honda, we really appreciate it, have a great day! Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Adrian was very good made you feel at ease
    Response from Marshall Honda Reading
    Thank you for taking the time to review Marshall Honda & for your kind words! We really appreciate it! Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Staff were polite and friendly and were happy to answer everything we asked as well as demonstrate what we needed to be shown. Would definitely recommend honda to friends and family
    Response from Marshall Honda Reading
    Thank you for taking the time to review Marshall Honda & for your kind words and feedback on the team! We really appreciate it! Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Very easy - even for first motability car. Adrian was very helpful - he even paired my phone for me and sorted out programming the radio channels I wanted.
    Response from Marshall Honda Reading
    Thank you Karen for taking the time to review Marshall Honda Reading - we appreciate your 5 Star Review - I will pass on your feedback to Adrian and the team. Kind regards, Will, Marshall Motor Group
  • Rating 5.0
    Great experience, my salesman couldn't of been nicer and he was most helpful, would recommend this dealership highly
    Response from Marshall Honda Reading
    Thank you Susan for taking the time to review Marshall Honda Reading - we appreciate your 5 Star Review - I will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group
  • Rating 5.0
    Good Customer Service, from Richie attended to my needs went above & beyond..
    Response from Marshall Honda Reading
    Thank you for your 5 Star rating of Marshall Honda - we really appreciate it. Have a great day! Regards, Chris, Marshall Motor Group
  • Rating 5.0
    All the staff were very helpful
    Response from Marshall Honda Reading
    Thank you for your updated Review and your kind words for the team James! Have a great Evening. Kind Regards, Chris, Marshall Motor Group
  • Rating 2.0
    Serviced my car but it still failed mot on tyres! Would not let me drive it home. Never kept me informed the next day then phoned me at 4.15 and told me to pick it up in our hour! There are no buses to the dealership and I’m disabled! No managers on site but after I was reduced to tears someone got my car delivered to me. Very poor service
    Response from Marshall Honda Reading
    Good Evening, I'm sorry to see you felt you could only rate us 2-Star. we would appreciate it if you could provide any details concerning your recent experience via email to reviews.honda@marshall.co.uk. Thank you. Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Customer Friendly,Very Professional
    Response from Marshall Honda Reading
    Thank you for taking the time to review Marshall Honda. We appreciate your fantastic 5 Star Review and I will pass on your feedback to the team. Kind Regards, Chris, Marshall Motor Group
  • Rating 5.0
    Great communication
    Response from Marshall Honda Reading
    Thanks for your feedback on your experience with us Leone! Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Very good service and friendly manner . Having completed our purchase I have to say I am extremely happy with the whole transaction. Adie the salesman took plenty of time to explain the differences in the operation of the new car compared to my existing car which are the same make and model. It was also reassuring to get a call from him today.
    Response from Marshall Honda Reading
    Thanks for your feedback on your experience with us Margaret! Great to hear that the team looked after you so well! Kind regards, Chris, Marshall Motor Group
  • Rating 3.0
    Charging £22:50 for insurance on a courtesy car is unreasonable. In fact this is the first time at any dealership that I have been charged. The dealership had promised me an automatic vehicle but on the day it was a manual. The courtesy car was so low that getting in and out was laborious.
    The quality of the service appears to be okay. The dealership now has 50% of its showroom space dedicated to motorbikes which somehow seems to devalue customer experience and expectations.
    Response from Marshall Honda Reading
    Good Evening. We are disappointed to see your comments & 3-star review for Marshall Honda Reading. As we value all feedback, to ensure we continually improve our customer experience, we would appreciate it if you could provide your details via email to reviews.honda@marshall.co.uk so we can get in touch. Thank you. Kind regards, Chris, Marshall Motor Group
  • Rating 5.0
    Brilliant customer service friendly helpful staff apart from the women who phoned customers checking they are bringing the car in the next day! She needs to read before she phones the customer! Highly recommend this dealership in every way!
    Response from Marshall Honda Reading
    Thanks so much for your feedback and leaving us a review. We really appreciate it and will be delighted to pass your comments onto the team. Kind regards, Chris, Marshall Motor Group.
  • Rating 5.0
    Excellent customer service
    Response from Marshall Honda Reading
    Thank you for your review. We really appreciate the kind words and feedback on the team. Kind regards, Chris, Marshall Motor Group.

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