Motability Scheme at Lexus Hedge End

5.0
Rating 5.0
(15 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to Lexus Hedge End

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Snows are proud to be associated with the Motability Scheme and pride ourselves on offering an exemplary customer experience. **Your car is something you rely on and that’s never been more true for motorists with limited mobility. Finding your perfect car is all about combining practicality and pleasure and whatever your preference, our trained Motability Specialists are on hand to offer expert advice when selecting or servicing your vehicle. Whether you’re new to the Motability Scheme or a previous customer, we’d be delighted to hear from you! If you have any requests prior to your visit, please let us know – your comfort is our priority.

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Contact information

Address
Snows House, Botley Road
Hedge End
Southampton SO30 2RA
GB
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Phone Number
Call Lexus Hedge End on 01489 795500
01489 795500
01489 795500
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • David Brooks
  • Dominic Baxter
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Daniel Hobson
  • Danielle Roberts
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lexus Hedge End

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Lexus Hedge End

  • Rating 5.0
    Excellent customer service.
    Response from Lexus Hedge End
    Hello Elizabeth. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ME
  • Rating 5.0
    Professional service and customer care was particularly exceptional.
    The dealership staff were welcoming, friendly and helpful through out the process which made for a very pleasing and easy experience.
    Dominic was knowledgeable and considerate, a pleasure to deal with.
    Would highly recommend this dealership.
    Response from Lexus Hedge End
    Hello Sara. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for at Snows Lexus. Kind regards, ME
  • Rating 5.0
    Excellant
    Response from Lexus Hedge End
    Hello Lynda. Thanks for leaving us a rating; we’re so pleased to see that you had a five-star experience! Kind regards, ME
  • Rating 5.0
    Polite and helpful staff x
    Response from Lexus Hedge End
    Hello Angela, thank you for leaving such a great review and sharing your experience with Lexus Hedge End; we always strive to deliver a five-star experience so it's fantastic to hear that this was the case during your visit. We hope to welcome you back in the future. Kind regards, ^AH.
  • Rating 5.0
    Good customer service, dealt with promptly by Dominic. Seamless purchase and handover as part of the motability scheme.
    Response from Lexus Hedge End
    Good evening Elizabeth, thank you for taking the time to share your five-star review; it's a pleasure to hear about your experience with Dominic. We wish you all the best on the road! Kind regards, ^CH
  • Rating 5.0
    We were absolutely delighted with the handover of the new vehicle.
    The only issue is the lack of customer parking spaces.
    The staff are very knowledgeable,professional and supportive.
    David was an absolute star throughout the whole process, from purchase to handover.
    Shame we didn't get the coffee lol.
    Response from Lexus Hedge End
    Hello Steven, thank you for taking the time to share your honest feedback; we really appreciate hearing from you and will be sure to pass on your comments. Kind regards, ^CH
  • Rating 5.0
    Very friendly excellent customer service from all the staff that work there
    Response from Lexus Hedge End
    We're so pleased to hear about your positive experience with our team at Lexus Hedge End, Ann; thank you for sharing. We wish you many happy miles on the road! Warm regards, ^CH
  • Rating 5.0
    Fantastic service from everyone at the dealership. The lady on reception was absolutely delightful, the mobility sales executive was extremely helpful and knowledgeable.
    We were also very pleased with the personal introduction and greeting from the dealerships director.
    Absolutely perfect and definitely deserves a five star review 👏
    Response from Lexus Hedge End
    Good morning Steven, thank you for sharing your wonderful feedback. We're so pleased to hear about your experience at Lexus Hedge End and to know that our team were able to support you during your visit. We wish you all the best on the road. Kind regards, ^CH
  • Rating 5.0
    Absolutely first class, my son-in-law came with to look at the car we were so impressed not only by the car but by Dominic, cannot wait to get my new Lexus car
    Response from Lexus Hedge End
    Good morning Maria, thank you for sharing your fantastic review. We're so pleased to hear about your experience with us and to know that you found our team, in particular Dominic to be so supportive during your visit. We wish you all the best in your new Lexus! Kind regards, ^CH
  • Rating 5.0
    Excellent service!! Really looked after by Dave Brooks! Thank you!
    Response from Lexus Hedge End
    Good morning Terrence, thank you for sharing your five-star experience with us; we're delighted to hear about the high standard of service that you received from our team at Lexus Hedge End, in particular Dave. We wish you all the best on the road. Kind regards, ^CH
  • Rating 5.0
    Excellent service from Dave
    Response from Lexus Hedge End
    Hi Anita, thank you for your feedback! Warm regards, ^LS
  • Rating 5.0
    Very good friendly customer service
    Response from Lexus Hedge End
    Hi Ann, thank you for your feedback! We appreciate your positive comments and look forward to seeing you again soon. Warm regards, ^LS
  • Rating 5.0
    David was helpful and considerate of my needs. He provided a detailed description of the vehicle and showed us interactive displays. The vehicle was available for a test drive and he accompanied us initially and then left us to test drive. He was quick to complete our application but explained carefully where appropriate. Very happy with the choice.
    Response from Lexus Hedge End
    Hi Susan, thank you so much for leaving us this excellent and detailed five-star review. It's great to hear your feedback on our high levels of service. Please do get in touch if we can be of any further assistance in the future. Best wishes, ^PB
  • Rating 5.0
    Excellent service
    Response from Lexus Hedge End
    Thank you for sharing your five-star review, David; it's a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ^CH
  • Rating 5.0
    Very good great friendly customer service
    Response from Lexus Hedge End
    Thank you for sharing your wonderful comments, Ann; it's a pleasure to know that we are maintaining the high standard of service that we strive for. Warm regards, ^CH

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