Motability Scheme at Hendy Kia Ferndown
07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 08:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
516 Wallisdown Road
Bournemouth BH11 8PT
GB
Phone Number
Call Hendy Kia Ferndown on 01202 974039
01202 974039
Website
Email
Feedback
Reviews
Find or leave a review on Google
Service centre details 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 08:00 - 17:00Closed Today Toggle Hours
Service centre details
07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 07:45 - 18:00 08:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:45 - 18:00 |
| Tuesday | 07:45 - 18:00 |
| Wednesday | 07:45 - 18:00 |
| Thursday | 07:45 - 18:00 |
| Friday | 07:45 - 18:00 |
| Saturday | 08:00 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- John Watson
- Kelly Odea
We recommend calling and booking an appointment before visiting.
Accessibility features at Hendy Kia Ferndown
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
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Welcome to Hendy Kia Ferndown
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Hendy Kia Ferndown can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Hendy Kia Ferndown on 01202974039 to make an appointment with our Motability specialist.
Reviews at Hendy Kia Ferndown
- Rating 5.0Mar 20, 2024Friendly and efficient easy to park and access the receptionResponse from Hendy Kia FerndownMar 22, 2024Good afternoon Angela. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Feb 25, 2024Very quick and professionalResponse from Hendy Kia FerndownFeb 26, 2024Good afternoon Angela. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Feb 21, 2024Excellent service, When i had problem with car they fixed it fastResponse from Hendy Kia FerndownFeb 22, 2024Good afternoon David. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 4.0Feb 21, 2024.Response from Hendy Kia FerndownFeb 22, 2024Good afternoon Nicola. Thank you for sharing your 4-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Jan 15, 2024Great service, with awesome customer service tooResponse from Hendy Kia FerndownJan 15, 2024Good afternoon Timothy. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Dec 6, 2023Very good experience from start to finish.Response from Hendy Kia FerndownDec 8, 2023Good afternoon Nicola. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Nov 28, 2023Very kind and patientResponse from Hendy Kia FerndownNov 30, 2023Good morning William. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Nov 20, 2023Knowledgeable sales - Paul
Smooth experienceResponse from Hendy Kia FerndownNov 22, 2023Good afternoon Pamela. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan. - Rating 5.0Nov 18, 2023Great customer service, knowledgeable staff. Car amazing. Thanks to Sam Shepard for all his help.Response from Hendy Kia FerndownNov 20, 2023Good morning James. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 1.0Nov 8, 2023I had my car serviced whilst I was waiting. I wasn’t informed at the booking that it takes 2 hours to get the service done - I would’ve ordered a courtesy car instead . There was over 30 minutes delay in getting my car serviced, which meant that I had to spend over 2.5 hours waiting The coffee station wasn’t kept clean and the quality of drinks was poor. The staff did not keep me informed on the progress and I had to seek ongoing updates. The waiting section is small and uncomfortable- at one point there wasn’t enough seats for everyone. I had previously a bad experience at Kia in December 2022 when a lady from customer services clearly discriminated against me and spoke to my partner (who is British) normally whilst changing the pace and tone of her voice when speaking with me - i do not struggle with English so I found this extremely offensive. There are no seats at the service desk and due to my mobility issues I really struggled with having to stand whilst waiting to speak with your staff or waiting for an update. If I had a choice of going somewhere else to have my hcar serviced again, I’d not return to Kia ever again.Response from Hendy Kia FerndownNov 8, 2023Good afternoon Magdalena. I'm very sorry to see this and can only apologise for the inconvenience at this time. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Jonathan.
- Rating 5.0Oct 25, 2023Fantastic customer service from Sam Sheppard. Everything was taken care of - so easy and stress free.Response from Hendy Kia FerndownOct 27, 2023Good morning Alicia. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Oct 16, 2023Ed was outstanding! His knowledge and understanding about everything was amazing. I felt at ease and confident in putting my trust in Ed to give me what I needed. 5***** to Kia and Ed. Thank you👍Response from Hendy Kia FerndownOct 17, 2023Good morning Julie. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Oct 16, 2023Brilliant customer service from the team as alwaysResponse from Hendy Kia FerndownOct 17, 2023Good morning Lorna. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Oct 16, 2023Great service Sam was amazing from the get go kept us up to date at all times regarding our delivery had a smile on his face which is rare in customer service these days I'd give him 10 stars.if it was possibleResponse from Hendy Kia FerndownOct 17, 2023Good morning Ellie-Mae. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 4.0Oct 2, 2023Car had scuff marks on the inside of the door and was dusty inside. Sam was lovely and helpful thoughResponse from Hendy Kia FerndownOct 3, 2023Good morning Lucy. Thank you for sharing your 4-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Sep 23, 2023OutstandingResponse from Hendy Kia FerndownSep 26, 2023Good morning Darah. Thank you for sharing your 5-star review and feedback! We really appreciate it. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Sep 22, 2023Very efficient serviceResponse from Hendy Kia FerndownSep 26, 2023Good morning Linda. Thank you for sharing your 5-star review and feedback! We really appreciate it. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Sep 13, 2023Paul was fabulous from start to finish. I wasn’t sure what to expect but the whole process was so enjoyable and I’d definitely go backResponse from Hendy Kia FerndownSep 14, 2023Good morning Dana. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto Paul as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
- Rating 5.0Sep 12, 2023Very happy with all aspects from start to finish
Thank YouResponse from Hendy Kia FerndownSep 14, 2023Good morning Christopher. Thank you for sharing your 5-star review and feedback! We really appreciate it. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan. - Rating 5.0Sep 12, 2023Amazing quick and friendly service as alwaysResponse from Hendy Kia FerndownSep 14, 2023Good morning Honey. Thank you for sharing your 5-star review and feedback! We really appreciate it. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.