Motability Scheme at TrustFord Cribbs Causeway

4.8
Rating 4.8
(329 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Cribbs Causeway

Motability Scheme at TrustFord Cribbs Causeway

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Cribbs Causeway on 01172358853 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Hayes Way
Patchway
Bristol BS34 5BZ
GB
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Phone Number
Call TrustFord Cribbs Causeway on 0117 235 8853
0117 235 8853
0117 235 8853
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Stephen Brown
  • Joe Hance
  • Samuel Light
  • Chelsea Payne
  • Oliver King
  • H Mahmood
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:30
Tuesday07:00 - 18:30
Wednesday07:00 - 18:30
Thursday07:00 - 18:30
Friday07:00 - 18:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Richard Luxton
  • Matthew Bambridge
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Cribbs Causeway

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Cribbs Causeway

  • Rating 5.0
    Very friendly and quick and thorough
    Response from TrustFord Cribbs Causeway
    Dear Maria

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service both friendly and thorough. At TrustFord Cribbs Causeway, we strive to provide the best experience for our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Warm regards,

    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    The colleague was very knowledgeable.

    Explained all the options available.

    No pressure to select a car from this dealership.

    Excellent customer service.
    Response from TrustFord Cribbs Causeway
    Dear Gary

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience at TrustFord Cribbs Causeway. Our team takes great pride in providing knowledgeable service and ensuring that our customers feel comfortable and informed about their options. It's wonderful to know that you appreciated the no-pressure approach and excellent customer service.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    Janet
    TrustFord Cribbs Causeway Team
  • Rating 5.0
    Colleague who helped us was very knowledgeable. There was no pressure for us to order a car. Made sure the car was the right one for us.

    Excellent customer service.
    Response from TrustFord Cribbs Causeway
    Dear Gary

    Thank you so much for taking the time to share your experience with us at TrustFord Cribbs Causeway. We are thrilled to hear that you received excellent customer service and that our colleague was able to assist you with their knowledge and support. It's wonderful to know that you felt no pressure and that we could help you find the right car for your needs.

    Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Janet
    TrustFord Cribbs Causeway Team
  • Rating 5.0
    Excellent service
    Response from TrustFord Cribbs Causeway
    Dear Jacquelyn

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service at TrustFord Cribbs Causeway. Our team is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Janet
    TrustFord Cribbs Causeway Team
  • Rating 3.0
    Not much communication with regards faults and they had vehicle for a week
    Response from TrustFord Cribbs Causeway
    Dear Deborah,

    Thank you for taking the time to share your feedback with us. We sincerely apologize for the lack of communication regarding the faults with your vehicle and for the inconvenience caused by the extended time it was with us. Your experience is important to us, and we are committed to improving our communication processes to ensure a smoother experience for our customers in the future.

    If you have any further concerns or need assistance, please feel free to reach out to us directly. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

    Kind regards,

    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Chelsea was very nice helpful 👍
    Response from TrustFord Cribbs Causeway
    Dear Francis

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Chelsea was able to assist you and make your experience at TrustFord Cribbs Causeway a positive one. Your feedback is incredibly valuable to us, and we are delighted to know that you found our service helpful. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Ni was kept well informed and supported. Helpful and professional
    Great service and friendly staff
    Response from TrustFord Cribbs Causeway
    Hello Matthew

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you felt well informed and supported throughout your experience with us. Our team at TrustFord Cribbs Causeway always strives to provide helpful and professional service, and it's fantastic to know that we met your expectations. Your kind words about our friendly staff are greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Chelsea and Stephen were very knowledgeable and helpful. They both knew lots about the cars and scheme to provide advice. Very smooth process placing our order.
    Response from TrustFord Cribbs Causeway
    Dear Craig

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Chelsea and Stephen were able to assist you with their knowledge and expertise. It's fantastic to know that the process of placing your order was smooth and met your expectations. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Cribbs Causeway.

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    The service I received was excellent and the hand over was straight forward. I can’t thank Chelsea enough she made the whole experience excellent a big thank you.
    Response from TrustFord Cribbs Causeway
    Dear Sean

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent and that the handover process was straightforward. At TrustFord Cribbs Causeway, we strive to make every experience as smooth and enjoyable as possible, and your feedback is a great testament to our team's efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Janet
    TrustFord Cribbs Causeway Team
  • Rating 5.0
    Very friendly and welcoming helpful answering my questions
    Response from TrustFord Cribbs Causeway
    Dear Debra

    Thank you so much for taking the time to share your positive experience with us at TrustFord Cribbs Causeway. We are thrilled to hear that you found our team friendly and welcoming, and that they were able to assist you with your questions. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5.0 rating from you.

    We strive to provide excellent service to all our customers, and it is rewarding to know that we met your expectations. If you have any further questions or need assistance in the future, please do not hesitate to reach out.

    Thank you once again for your kind words and support.

    Best regards,


    TrustFord Cribbs Causeway Team
  • Rating 5.0
    Very good told us all we needed to know and kept us updated
    Response from TrustFord Cribbs Causeway
    Dear Julie

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service informative and that we were able to keep you updated throughout your experience with us. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Cribbs Causeway.

    Best regards,

    Janet
    Motability Scheme Team
    TrustFord Cribbs Causeway
  • Rating 5.0
    A very charming & helpful staff member, who was so knowledgeable
    Response from TrustFord Cribbs Causeway
    Dear Judith

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our team at TrustFord Cribbs Causeway. It's fantastic to know that our staff member was able to assist you with charm and expertise. We strive to provide knowledgeable and helpful service to all our customers, and your feedback is truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Thank you
    Response from TrustFord Cribbs Causeway
    Hello Christopher

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us at TrustFord Cribbs Causeway. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Very quick to sort vehicle, very informative and very helpful,the member of staff that made everything just perfect was mobility expert Joe,,he went above and beyond and made it a great transaction so thank you Joe,,your time and effort and expert knowledge made the whole experience great
    Response from TrustFord Cribbs Causeway
    Hello David P.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service quick, informative, and helpful. Our team at TrustFord Cribbs Causeway is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Very friendly and helpful
    Response from TrustFord Cribbs Causeway
    Dear Alexis S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at TrustFord Cribbs Causeway to be friendly and helpful. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    The man that helped me was pleasant polite and very helpful and also very cheerful which was lovely
    Response from TrustFord Cribbs Causeway
    Thank you Jayne for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience at TrustFord Cribbs Causeway. Our team takes great pride in providing helpful and cheerful service, and it’s fantastic to know that our efforts made your visit enjoyable.

    Your kind words and perfect rating are greatly appreciated, and they motivate us to continue delivering the best service possible to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Thank you once again for your lovely review.

    Best regards,

    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    She was excellent, went over everything we needed to know and offered future assistance if needed
    Response from TrustFord Cribbs Causeway
    Hello James

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had an excellent experience with our team member. It's wonderful to know that everything was clearly explained and that you feel supported for any future assistance you might need. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Very helpful
    Very professional
    Kept up to date every step of the way
    Response from TrustFord Cribbs Causeway
    Dear Victoria H.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service very helpful and professional. Keeping our customers updated every step of the way is a top priority for us, and it's great to know that this made a positive impact on your experience.

    Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Cribbs Causeway.

    Best regards,
    TrustFord Cribbs Causeway Team
  • Rating 5.0
    Very friendly, professions and thorough!
    Response from TrustFord Cribbs Causeway
    Hello Gareth

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at TrustFord Cribbs Causeway to be friendly, professional, and thorough. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Steve Brown was excellent helping us choose the best vehicle for our needs.
    Response from TrustFord Cribbs Causeway
    Hello Charlotte,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Steve Brown was able to assist you in choosing the best vehicle for your needs. At TrustFord Cribbs Causeway, we strive to provide exceptional service, and it's fantastic to know that Steve delivered on that promise. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Cribbs Causeway Team

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