Motability Scheme at TrustFord Cribbs Causeway

4.8
Rating 4.8
(277 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Welcome to TrustFord Cribbs Causeway

Motability Scheme at TrustFord Cribbs Causeway

At TrustFord we are passionate about improving the lives of our customers and their families, and supporting them in achieving greater independence.

With nearly 14,000 TrustFord Motability customers, we pride ourselves on offering award-winning personalised service and advice to help find the perfect Ford for you.

Our priority is to provide impartial, free guidance on the Motability scheme if you, or someone you care for, receives the Higher Rate Disability Living Allowance, Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment, to make sure we find the best fit.

Contact TrustFord Cribbs Causeway on 01172358853 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Hayes Way
Patchway
Bristol BS34 5BZ
GB
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Phone Number
Call TrustFord Cribbs Causeway on 0117 235 8853
0117 235 8853
0117 235 8853
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • David Ferguson
  • Stephen Brown
  • Turner Mason
  • Katie Apthorpe
  • Joe Hance
  • Samuel Light
  • Chelsea Payne
  • H Mahmood
  • Peter Davis
  • Cameron Brett
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:30
Tuesday07:00 - 18:30
Wednesday07:00 - 18:30
Thursday07:00 - 18:30
Friday07:00 - 18:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Richard Luxton
  • Stephen Bickley
  • Matthew Bambridge
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Cribbs Causeway

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Cribbs Causeway

  • Rating 2.0
    I nearly never turned up here but it was the closest ford I could find. I found the attitude of Steve wasn't exactly welcoming. I had phoned to say il be over 4pm after collecting my granddaughter, but had remembered she doesnt finish until 4.15pm, so I phoned and left 3 voicemail for Steve, to say I won't be there until 5pm, and could he phone me to let me know if that is ok, because it's a 30 minute drive away from me. On the 5th call he finally answered and said you didnt need replying to because you said you would be here 5pm, I said ive left a few voicemail asking if you could confirm, I found him rude because he then said well im doing motability training and bye!! I arrived to a right miserable motability guy Steve, I had my granddaughter with me, was done within 20 minutes, didn't bother showing me around the car or anything about the car. Ive had a ford puma before but the new ones have more to them. I had to make our own drinks which I didn't mind, but he didnt say there is a drinks machine! It was very rushed. Its just good that I like Ford cars and that I had a Puma in the past. The car in question was in the showroom, so lots of people will have been in and out of it, as its scuffed on the inside side when you open the door. I want the car, shame about how abrupt Steve was with me. Like I was an inconvenience. Like I said after the calls/voicemail, I really didnt want to go over. At least im getting a car that I will be happy with for 3 years.
    Response from TrustFord Cribbs Causeway
    Dear Tasha O.,

    Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and the lack of welcoming service you encountered during your visit. It is important to us that every customer feels valued and receives the attention they deserve, and it is clear we fell short in your case.

    We are sorry to hear about the communication issues and the way you were treated. Your feedback regarding Steve's attitude and the rushed service is concerning, and we will address this with our team to ensure it does not happen again. We strive to provide a thorough and informative experience, especially when introducing customers to new features of our vehicles.

    We appreciate your loyalty to Ford and are glad to hear that you are happy with your new car. If there is anything further we can do to assist you or if you have any more questions about your vehicle, please do not hesitate to reach out.

    Thank you once again for your feedback, and we hope to provide you with a much better experience in the future.

    Best regards,
    TrustFord Cribbs Causeway
  • Rating 5.0
    Very positive experience, very polite and helpful
    Response from TrustFord Cribbs Causeway
    Hello Ryan J.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Cribbs Causeway. We're thrilled to hear that you found our team polite and helpful. Your feedback is incredibly valuable to us, and it’s wonderful to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    TrustFord Cribbs Causeway, and in particular the Motability salesman Steve Brown have been brilliant and I cannot recommend them highly enough. On seeing the new July Motability prices I decided to look at changing my existing motability car for a new Ford Kuga Active, as the advanced payment had reduced a further £500. My existing Ford Focus lease had been extended to 5 years as the advanced payments on most cars has got so high.

    At 9:10 am I phoned TrustFord to see if I could get an appointment in the next week. I was put through to Steve Brown who had one appointment slot free at 12 pm the same day. When I arrived we thoroughly discussed the Kuga, the differences between that and the Focus, and the facilities on the car that I definitely wanted. We then went out for a test drive, and ordered the car on my return. We has found on in Belgium which apparently I should be able to collect sometime in August.

    I am extremely happy so far with the service received.
    Response from TrustFord Cribbs Causeway
    Dear Michael M.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Cribbs Causeway. We are thrilled to hear that Steve Brown and our team were able to assist you effectively and that you are extremely happy with the service you received.

    It's wonderful to know that you found the process of transitioning to your new Ford Kuga Active smooth and satisfactory, especially with the added benefit of the reduced advanced payment. We always strive to provide our customers with the best possible service and are delighted that we could meet your expectations.

    We appreciate your kind words and recommendation. If you have any further questions or need assistance as you await the arrival of your new car, please don't hesitate to reach out. We look forward to seeing you again soon and wish you many enjoyable journeys in your new vehicle.

    Best regards
    TrustFord Cribbs Causeway Team
  • Rating 5.0
    Cameron was very helpful and patient during the whole process.
    Response from TrustFord Cribbs Causeway
    Dear Sandra R.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Cribbs Causeway. We are thrilled to hear that Cameron was able to assist you with such helpfulness and patience throughout the process. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Staff very helpful
    Response from TrustFord Cribbs Causeway
    Hello Russell,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our staff to be very helpful. Providing excellent service is something we strive for every day, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Cribbs Causeway.

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 4.0
    Slightly disappointed the service did not include valet but otherwise no issue so far.
    Response from TrustFord Cribbs Causeway
    Hello Christopher,

    Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that your experience with us has been mostly satisfactory. We apologize for any inconvenience caused by the absence of a valet service. Your feedback is valuable, and we will certainly consider it as we strive to enhance our services. If there's anything else we can assist you with, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Very helpful and took their time to explain everything.
    Response from TrustFord Cribbs Causeway
    Hello Sandra R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at TrustFord Cribbs Causeway to be helpful and thorough in explaining everything. Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Great so helpful and professional made the process very easy. He was great.
    Response from TrustFord Cribbs Causeway
    Dear Anita P.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our service helpful and professional. Making the process easy and enjoyable for our customers is always our top priority, and we're delighted to know that we achieved that for you. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Cribbs Causeway
  • Rating 5.0
    Chelsea was lovely and very helpful
    Response from TrustFord Cribbs Causeway
    Hello Amelia G.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Chelsea was able to assist you and provide the helpful service you deserve. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering excellent service. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again at TrustFord Cribbs Causeway.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Amazing. Cameron was very helpful in picking a car that best suited us within our budget.
    Response from TrustFord Cribbs Causeway
    Hello Benjamin,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Cameron was able to assist you in finding the perfect car within your budget. At TrustFord Cribbs Causeway, we strive to provide exceptional service to all our customers, and it's fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Brilliant
    Response from TrustFord Cribbs Causeway
    Hello Christine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at TrustFord Cribbs Causeway. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Very friendly, professional service
    Response from TrustFord Cribbs Causeway
    Hello Adrian P.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service friendly and professional. At TrustFord Cribbs Causeway, we strive to provide the best experience for all our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Staff members very helpful nothing was to much trouble just brilliant
    Response from TrustFord Cribbs Causeway
    Hello Andrew C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that our staff members were able to assist you and that you found their service to be brilliant. At TrustFord Cribbs Causeway, we strive to ensure that every customer has a positive experience, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Everyone was polite, efficient and helpful.
    Response from TrustFord Cribbs Causeway
    Dear Terence L.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team polite, efficient, and helpful during your visit to TrustFord Cribbs Causeway. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,
    The TrustFord Cribbs Causeway Team
  • Rating 5.0
    Perfect
    Response from TrustFord Cribbs Causeway
    Hello Graham. Thank you for taking the time to leave us a review about your visit.
  • Rating 4.0
    Really good service new there stuff and very helpful
    Response from TrustFord Cribbs Causeway
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
  • Rating 5.0
    Chelsea was extremely friendly and made everything go smoothly on the day of pick up. Definitely recommend TrustFord Bristol
    Response from TrustFord Cribbs Causeway
    Hi Richard , thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Chelsea receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Very helpful and kept me informed throughout.
    Response from TrustFord Cribbs Causeway
    We are so happy to hear you had such a great experience.
  • Rating 5.0
    Very helpful
    Response from TrustFord Cribbs Causeway
    Hello Clive. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    First class service. Great knowledge. Nothing too much trouble
    Response from TrustFord Cribbs Causeway
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.

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