Motability Scheme at Mercedes-Benz Exeter

4.7
Rating 4.7
(15 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Matford Park Road
Marsh Barton Trading Estate
Exeter EX2 8FD
GB
Phone Number
Call Mercedes-Benz Exeter on 01392 822700
Email
Reviews
Visit dealer website

Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability service specialists:

  • Matthew Squire
  • Richard Blackmore
We recommend calling and booking an appointment before visiting.

Accessibility features at Mercedes-Benz Exeter

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Mercedes-Benz Exeter

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Mercedes-Benz Exeter can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Mercedes-Benz Exeter on 01392822700 to make an appointment with our Motability specialist.

Reviews at Mercedes-Benz Exeter

  • Rating 5.0
    Perfect from start to finish.I was kept up to speed by telephone,the car was delivered all washed and hoovered.
  • Rating 5.0
    Friendly and efficient
  • Rating 5.0
    Superb
  • Rating 5.0
    Excellent customer service explained what was happening and when. Nice follow up call to go through the service information car was collected and delivered back
  • Rating 5.0
    Excellent
  • Rating 5.0
    G
  • Rating 5.0
    Excellent customer service & care. Lucy was my service coordinator, she was efficient and friendly. Explained things in a considerate way for myself( a lady of a certain age) yet was professional at all times.
  • Rating 5.0
    Very helpful staff, kept me upto date with progress car nice and clean on pick up
  • Rating 5.0
    Great customer service friendly reception made to feel welcome good video of my car
  • Rating 5.0
    Excellent customer service and care …… as always!!!
  • Rating 5.0
    Great professional experience from start to finish - many thanks 👍😀
  • Rating 5.0
    Great Customer service
  • Rating 5.0
    Execellent
  • Rating 5.0
    Excellent service, thank you 😀
  • Rating 1.0
    I've thought about this... but I am left disappointed with the service I had recently. My passenger airbag is not activated and I have an amber engine light on my dashboard. The service desk knew of these alerts- as notes were recorded against the car. The kind gentleman who collected and returned my car had reiterated these alerts along with a tyre query. So I had complete confidence with Mercedes. During the service a kind lady called to inform me she had no news to report yet on those alerts wow, great service I thought.

    Yet, my car was delivered back with none of the faults cleared- both lights still on indicating a problem. I feel this area of service is a bit sloppy. Several key points missed to check the car was in a good condition before returning to me.

    I am now waiting for someone to call me and book time to check these alerts. I don't have a passenger airbag working and I don't understand how the engine amber light is still on after a service? Fuel is not cheap- so there's more additional costs for me too.

    Nice people but you need to review your procedures.

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