Motability Scheme at Ocean BMW Plymouth

4.7
Rating 4.7
(45 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 16:00
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Contact information

Address
St. Modwen House
Longbridge Road
Marsh Mills PL6 8LD
GB
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Phone Number
Call Ocean BMW Plymouth on 01752 202828
01752 202828
01752 202828
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Matthew Harry
  • James Smith
  • Ryan Hateley
  • Ben Miller
  • Kalam Uddin
  • Jasmin Rice
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 16:00
SundayClosed

Motability service specialists:

  • Toby Yates
  • Sophie Lethbridge
We recommend calling and booking an appointment before visiting.
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Accessibility features at Ocean BMW Plymouth

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Ocean BMW Plymouth

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Ocean BMW Plymouth can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Ocean BMW Plymouth on 01752202828 to make an appointment with our Motability specialist.

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Reviews at Ocean BMW Plymouth

  • Rating 5.0
    The service staff were very helpful
  • Rating 5.0
    All of the staff were so extremely friendly and very helpful. Please do pass on my thanks.
  • Rating 5.0
    Friendly and easy very good
  • Rating 5.0
    Collected car, completed all work, service, MOT, and recall fault, cleaned car outside and inside, and returned it early. Perfect service throughout.
  • Rating 5.0
    Always helpful and reliable.
  • Rating 2.0
    The collection and delivery was excellent ,the checking of brake linings and the tyres was ok for a vehicle that has completed less than 8.000 miles is 3years old . I would have expected an oil change a service. record plus the MOT. Neither of which was with the car. I gave you a dirty car which you returned in the same condition .
    Having been twice before for checks and service I am very disappointed that the standard that I have received this service is well below your original standard ,Motability is a customer and deserves the same as treatment as other clientele
  • Rating 5.0
    Friendly and accommodating team. Good communication and helpful throughout.
  • Rating 5.0
    Fantastic great experience
  • Rating 5.0
    Great customer service
  • Rating 5.0
    Very helpful polite and professional service, Thank-you
  • Rating 5.0
    Brilliant customer service. Friendly and helpful staff.
  • Rating 5.0
    Sophie was friendly. Offered a good service . An asset to BMW
  • Rating 5.0
    Excellent customer service. Car was serviced and washed well within the expected time.
  • Rating 5.0
    Although I provide 5* for my experience I do need to bring a lot to your attention. I made an appointment online via the app, received a phone call next day saying it can not be honored as the app is not correct. I made a future appointment over the phone. Next day received a phone call confirming my original online appointment. I was granted this appointment and took car in. I checked in online and in person as I wanted to redeem a “full valet” that was given to me from a previous bad experience. Upon arrival after brakes replaced it appeared to be just a general car wash. The lady made them clean the inside but was still not to her standard or mine and provided me with another free full valet at a later time. My precious encounter caused me to go to Torbay due to poor service at Plymouth. Reason being is my wife was waiting in the waiting room and was never telephoned even tho they said they did. When questioned they didn’t even have the correct number. The car wasn’t washed and the video was sent the follow day with issues that were never even told or explained at pickup. Issue was a tyre that was possibly faulty and needed repair. So my wife not being told drove it home 19 miles and transporting me around until I received the video and recommendations. So we had to take the car back to Plymouth another 20 miles to have the tyre looked at. Where has your customer satisfaction gone ? When I first looked at BMW on Motability December 2019 I could not fault it. I even had my uncle select an X1 in January 2020… Over the years the customer service has gone. I didn’t even receive a new video of the inspection after this most recent visit ?
  • Rating 5.0
    Great service
  • Rating 5.0
    Great customer service
    Ken Rosewarne 👍👍
  • Rating 5.0
    As always excellent friendly service given no one can fault.
  • Rating 5.0
    Great customer service, however as I am disabled was disappointed there were no suitable seats for me in the waiting area
  • Rating 5.0
    All staff friendly and knowledgeable
  • Rating 5.0
    excellent service

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