Motability Scheme at F R F Lexus Cardiff

Motability Scheme at F R F Lexus Cardiff

4.9
Rating 4.9
(35 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30

Contact information

Address
Hadfield Road
Cardiff CF11 8AQ
GB
Phone Number
Call F R F Lexus Cardiff on 029 2034 8500
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Alex Dring
  • Shaun Reed
  • Jack Goldsby
  • Gabriel Florean
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Gemma Button
  • Cora Maddock
We recommend calling and booking an appointment before visiting.

Welcome to F R F Lexus Cardiff

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

F R F Lexus Cardiff can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact F R F Lexus Cardiff on 02920348500 to make an appointment with our Motability Scheme specialist.

Reviews at F R F Lexus Cardiff

  • Rating 5.0
    Service was amazing
    Response from F R F Lexus Cardiff
    Hello Daniel G.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you found our service amazing. Our team at F R F Lexus Cardiff is dedicated to providing the best possible experience for our customers, and your feedback truly means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The F R F Lexus Cardiff Team
  • Rating 5.0
    All the staff we met were very helpful and provided an excellent level of customer service.
    Response from F R F Lexus Cardiff
    Dear Harris O.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our staff to be helpful and that you experienced an excellent level of customer service during your visit. At F R F Lexus Cardiff, we strive to provide the best possible experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store.

    Best regards,

    [Your Name]
    F R F Lexus Cardiff
  • Rating 5.0
    Brilliant service, Sean was more than helpful explaining everything.
    Response from F R F Lexus Cardiff
    Dear Susan B.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received brilliant service and that Sean was able to assist you effectively. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at F R F Lexus Cardiff.

    Best regards,

    [Your Name]
    F R F Lexus Cardiff Team
  • Rating 5.0
    Excellent
    Response from F R F Lexus Cardiff
    Hello Susan B.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at F R F Lexus Cardiff. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The F R F Lexus Cardiff Team
  • Rating 5.0
    Explained everything on arrival and the timescale
    Response from F R F Lexus Cardiff
    Dear Terrence R.,

    Thank you so much for taking the time to leave us a wonderful review. We are thrilled to hear that you had a positive experience with us at F R F Lexus Cardiff. It's great to know that everything was clearly explained upon your arrival and that the timescale met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted to have been able to assist you with your mobility needs. If you have any further questions or require additional assistance, please don't hesitate to reach out.

    We look forward to serving you again in the future.

    Best regards,
    F R F Lexus Cardiff
  • Rating 5.0
    Sean and Oliver were amazing
    Response from F R F Lexus Cardiff
    Hello Allen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Sean and Oliver provided you with an amazing experience. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at F R F Lexus Cardiff
  • Rating 5.0
    Sean was fantastic from start to finish. Would highly recommend 👍
    Response from F R F Lexus Cardiff
    Hi Dean,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Sean provided you with fantastic service from start to finish. Your recommendation means a lot to us, and we're delighted to know you had a positive experience with the Motability Scheme at F R F Lexus Cardiff. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The F R F Lexus Cardiff Team
  • Rating 5.0
    Very easy no problems
    Response from F R F Lexus Cardiff
    Dear Judith H.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found your experience with us to be very easy. At F R F Lexus Cardiff, we strive to make the process as smooth and straightforward as possible for our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at F R F Lexus Cardiff
  • Rating 4.0
    Hand over was great except for the wait for insurance clearance, hence the 4 stars
    Response from F R F Lexus Cardiff
    Dear Robert O.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the handover process to be great. However, we apologize for the wait you experienced regarding the insurance clearance. Your feedback is invaluable, and we will use it to improve our processes and ensure a smoother experience in the future. We appreciate your understanding and hope to serve you even better next time.

    Best regards,
    The Motability Scheme Team at F R F Lexus Cardiff
  • Rating 5.0
    What an excellent place. I was really impressed. The staff are genuinely so nice. Been to some places where it seems fake but not here. Plenty of coffee and magazines and even a tv. I arrived an hour early by mistake but the time flew by. The only bad thing there was a large picture of the oasis band on the wall. Guess not everyone's perfect
    Response from F R F Lexus Cardiff
    Hello John,

    Thank you so much for taking the time to share your experience with us at F R F Lexus Cardiff. We're thrilled to hear that you found our staff genuinely welcoming and enjoyed the amenities we offer. It's great to know that your time with us was pleasant, even with the unexpected early arrival.

    We appreciate your feedback about the decor as well. We strive to create an environment that is comfortable and enjoyable for all our visitors, and your insights are invaluable in helping us achieve that.

    Thank you once again for your kind words and for choosing us for your mobility needs. We look forward to welcoming you back in the future.

    Best regards,

    The F R F Lexus Cardiff Team
  • Rating 5.0
    Great customer service
    Response from F R F Lexus Cardiff
    Hello Michael W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at F R F Lexus Cardiff. Providing exceptional service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The F R F Lexus Cardiff Team
  • Rating 5.0
    Very friendly and knowledgeable staff who made the experience stress free
    Response from F R F Lexus Cardiff
    Dear Hannah T.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our team at F R F Lexus Cardiff was able to make your experience stress-free and enjoyable. Our staff takes great pride in being friendly and knowledgeable, and your feedback is a fantastic reminder of why we do what we do. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The F R F Lexus Cardiff Team
  • Rating 5.0
    Very helpful staff to make for a smooth transaction.
  • Rating 4.0
    All excellent
  • Rating 5.0
    All good whilst in the showroom but could improve in the actual bookings of a service as there’s never anyone available to take the call
  • Rating 5.0
    Excellent
  • Rating 5.0
    An amazing company to deal with. The attention to detail is superb. The follow up and customer care is second to none. Great people who fully take ownership of the customers well being. Well done.
  • Rating 5.0
    Made to feel very welcome on arrival and everything was taken care of by Sean Reed the motability rep for Lexus. His help and assistance was outstanding
  • Rating 5.0
    Completely satisfied with excellent service and care
    Response from F R F Lexus Cardiff
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    The dealership were brilliant. So calming and patient.
    They went through everything so thoroughly, made it such an easy lovely experience for us.
    Thank you to both Sean and Dewi who helped us.
    Response from F R F Lexus Cardiff
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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