Motability Scheme at F R F Lexus Cardiff

Sean and Oliver were amazing

Sean was fantastic from start to finish. Would highly recommend 👍

Very easy

Hand over was great except for the wait for insurance clearance, hence the 4 stars

What an excellent place. I was really impressed. The staff are genuinely so nice. Been to some places where it seems fake but not here. Plenty of coffee and magazines and even a tv. I arrived an hour early by mistake but the time flew by. The only bad thing there was a large picture of the oasis band on the wall. Guess not everyone's perfect

Great customer service

Very friendly and knowledgeable staff who made the experience stress free

Very helpful staff to make for a smooth transaction.

All excellent

All good whilst in the showroom but could improve in the actual bookings of a service as there’s never anyone available to take the call

Excellent

An amazing company to deal with. The attention to detail is superb. The follow up and customer care is second to none. Great people who fully take ownership of the customers well being. Well done.

Made to feel very welcome on arrival and everything was taken care of by Sean Reed the motability rep for Lexus. His help and assistance was outstanding

Completely satisfied with excellent service and care

The dealership were brilliant. So calming and patient.
They went through everything so thoroughly, made it such an easy lovely experience for us.
Thank you to both Sean and Dewi who helped us.

Very helpful and friendly service

Recently picked up my new Lexus UX 250h car from Hadfield Road, Cardiff. The car arrived earlier than anticipated which is always a bonus! Once again Shaun Reed, impeccable service & straightforward transfer of new car documentation on motability side. I love how the car was presented in a side showroom waiting for my husband & I to inspect. The handover to Dewi Bowden was just as impressive. He went through all the different gadgets within the car & helped with the Lexus app which connects to the car. Nothing was too much trouble for Dewi. Every question was answered clearly & concisely.A very pleasant efficient team from start to finish to make choosing my motability car an easy decision. Thank you gentlemen. The car is brilliant. I’m so glad we chose Lexus to help us. Thank you

Excellent customer service care, went through the process well and explained everything fully with me

We had an exceptional experience with the service we received when we visited the showroom. Sean who sorted everything out for us and kept us updated on the progress of the car and when we picked the car up he had all the knowledge is the ins and out on how the car performs and explained how the dashboard works and what each gaget in the car was used for. He just went above and beyond. What a wonderful service. Would highly recommend Lexus Cardiff

It’s been pleasure dealing with Shaun we lent service and hand over thanks