Motability Scheme at Sinclair Volkswagen Cardiff

4.7
Rating 4.7
(122 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00 11:00 - 16:00

Contact information

Address
Wharf Road East
East Tyndall Street
Cardiff CF10 4BB
GB
Phone Number
Call Sinclair Volkswagen Cardiff on 029 2049 2100
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00 11:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Wayne Connor
  • Richard Howells
  • Simon Clay
  • Shahidul Ali
  • Paul Clough
  • Gavin Howe
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Leah Foster
  • Ewan Jones
  • Nathan Sarkozi
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sinclair Volkswagen Cardiff

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sinclair Volkswagen Cardiff

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Sinclair Volkswagen Cardiff can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Sinclair Volkswagen Cardiff on 02920492100 to make an appointment with our Motability specialist.

Reviews at Sinclair Volkswagen Cardiff

  • Rating 5.0
    The garage is fine but VW appears to have lost the plot in regards to getting cars into and out of the factories!!
    Response from Sinclair Volkswagen Cardiff
    Hi Richard, thank you for the feedback. We're pleased to see your visit to our Cardiff team was satisfactory but also, we will feed this back to VWUK. Many thanks.
  • Rating 5.0
    Good customer service
    Response from Sinclair Volkswagen Cardiff
    Hi Joshua, we're thrilled to see that you enjoyed your visit with our Cardiff team. Many thanks.
  • Rating 5.0
    Hi I collected my ID5 on the 11th of this month. Me and my family have had an amazing experience with volkswagen especially with Paul the motability dealer in the cardiff showroom. Paul has been absolutely amazing throughout the process. Paul has always updated us with the progression of our vehicle by emails. On hand over Paul was brilliant he showed everything about the car and how to use it. Paul also made it extra special for my daughter by displaying it in the showroom with a cloth on it so she could pull it off. To finish of the hand over Paul left a suprise teddy sitting in the back of the car which she absolutely loves. Thank you so much Paul and everyone at volkswagen. I will strongly consider coming back in the future.
    Response from Sinclair Volkswagen Cardiff
    Hi Maria, thank you so much for this amazing 5 star review! We are so glad to see you enjoyed your experience, topped off with the surprise teddy! Many thanks.
  • Rating 2.0
    the car has faulty CV Boots that needs changing but it passed with the faulty boots when it shouldn’t have done so not really happy i’m driving a faulty car that shouldn’t have a mot i did ask for them to be changed under warranty but nothing was done now i have to take the car back AGAIN and that’s not easy for me to do being in a wheelchair i would say they earnt less than 1 star on this visit
    Response from Sinclair Volkswagen Cardiff
    Hi Simon, thank you for taking the time out to leave a review. Whilst we appreciate this visit wasn't satisfactory, we would welcome the opportunity to put things right. If you could please e-mail our Aftersales Manager, Lee Mitchell (l.mitchell@sinclairgroup.co.uk), we will investigate this matter further. Many thanks.
  • Rating 5.0
    Simon was amazing to work with
    Response from Sinclair Volkswagen Cardiff
    Hi Edwina, thank you for your kind words - we hope you enjoy your new vehicle! Many thanks.
  • Rating 5.0
    Very good service
    Can’t fault it brilliant service from VW
    Response from Sinclair Volkswagen Cardiff
    Hi Lloyd, thank you for your comments and 5-stars! We look forward to welcoming you to Cardiff again in the future. Many thanks.
  • Rating 5.0
    Thank you so much to Simon at Sinclair Volkswagen, the communication through was outstanding, and the handover was so quick, he even took the time to show me everything about the car and get restored to it.

    Thank you,
    Response from Sinclair Volkswagen Cardiff
    Hi Sophie, thank you so much for the 5-star review and your kind words! It's great to see you enjoyed your experience with our Swansea team and in particular Simon. Many thanks.
  • Rating 5.0
    The salesman was professional and knowledgeable. He put me at ease and was very helpful.
    Response from Sinclair Volkswagen Cardiff
    Hi Rosalind, thank you so much for your kind words! We are so happy to hear that our team in Cardiff were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Many thanks.
  • Rating 5.0
    Richard was very helpful and made the process straightforward and easy I would highly recommend Volkswagen.
    Response from Sinclair Volkswagen Cardiff
    Hi Christopher, thank you for the great review and the feedback with Richard, we really appreciate it. We look forward to welcoming you back to the business again soon. Many thanks.
  • Rating 5.0
    Very helpful 👌
    Response from Sinclair Volkswagen Cardiff
    Hi Soraya, we are so happy to hear you had such a great experience with our Cardiff team! Many thanks.
  • Rating 5.0
    Amazing experience great service x
    Response from Sinclair Volkswagen Cardiff
    Hi Kaia, thank you for your kind words, we're glad to have been of service! Many thanks.
  • Rating 5.0
    Excellent customer service was kept informed all the way though the prosses.
    Response from Sinclair Volkswagen Cardiff
    Hi Michelle, thank you so much for your kind words! We are so happy to hear that our Cardiff team were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Many thanks.
  • Rating 5.0
    Great customer service very informative about car . Overall a fantastic servic
    Response from Sinclair Volkswagen Cardiff
    Hi Heidi, thank you for the great review and the feedback on your Cardiff visit. We really appreciate it. We look forward to welcoming you back to the business again soon. Many thanks.
  • Rating 5.0
    Good
    Response from Sinclair Volkswagen Cardiff
    Hi Jennifer, thank you for your high star rating - the team in Cardiff will be happy to read! Many thanks.
  • Rating 5.0
    Great
    Response from Sinclair Volkswagen Cardiff
    Hi Karter, thank you for your high star rating! Many thanks.
  • Rating 5.0
    Best service i ever received
    Response from Sinclair Volkswagen Cardiff
    Hi Umut, that's great to read, thank you for the 5-stars! We look forward to welcoming you back to Cardiff in the future. Many thanks.
  • Rating 5.0
    Simon was extremely helpful, he explained everything. Great customer service & experience.
    Response from Sinclair Volkswagen Cardiff
    Hi Raymond, thank you for taking the time to write this wonderful review. We're very glad to hear that you were pleased with the level of service that you received from our Cardiff team! Many thanks.
  • Rating 5.0
    Simon was brill only downfall was the wait which I understood to be component's shortage
    Response from Sinclair Volkswagen Cardiff
    Hi Craig, thank you for reviewing us with 5-stars! As you mention, some things are sometimes, unfortunately outside of our control - we hope to welcome you back once again in the future. Many thanks.
  • Rating 5.0
    Simon was great very patient and explained everything to my daughter,
    Fantastic service highly recommend
    Response from Sinclair Volkswagen Cardiff
    Hi Victoria, thank you for a fantastic review of your experience with our Cardiff team! It's great to see that both yourself and daughter enjoyed the service. We'll be sure to share this with Simon. Many thanks.
  • Rating 5.0
    Excellent
    Response from Sinclair Volkswagen Cardiff
    Hi Philip, thank you for your custom at Sinclair Volkswagen Cardiff, it's great to see your experience was worthy of 5-stars! We look forward to seeing you again. Many thanks.

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