This dealership is temporarily unable to submit any new Motability applications until they meet our training standards.

Motability Scheme at Sinclair Volkswagen Van Centre Cardiff

4.0
Rating 4.0
(43 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 16:00 11:00 - 16:00
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Contact information

Address
Wharf Road East
East Tyndall Street
Cardiff CF10 4BB
GB
Get directions
Phone Number
Call Sinclair Volkswagen Van Centre Cardiff on 029 2043 6757
029 2043 6757
029 2043 6757
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 16:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 16:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Michael Green
  • John Smith
  • Luke Taysome
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 17:30
Tuesday07:00 - 17:30
Wednesday07:00 - 17:30
Thursday07:00 - 17:30
Friday07:00 - 17:30
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • David Hodges
  • Tom Young
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sinclair Volkswagen Van Centre Cardiff

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sinclair Volkswagen Van Centre Cardiff

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Sinclair Volkswagen Van Centre Cardiff can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Sinclair Volkswagen Van Centre Cardiff on 02920436757 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Sinclair Volkswagen Van Centre Cardiff

  • Rating 5.0
    Luke the motobility advisor he's so lovely, welcoming and friendly very helpful .always happy to answer any questions I had . Nothing was to much trouble..
    Response from Sinclair Volkswagen Van Centre Cardiff
    Amy, it’s great to hear that Luke was so helpful and attentive. Your feedback means the world to us. Many thanks.
  • Rating 5.0
    Was Made very comfortable
    Response from Sinclair Volkswagen Van Centre Cardiff
    Hi Amy,
    Thank you for your review! We’re glad to hear that you felt comfortable during your visit to Sinclair Volkswagen Van Centre Cardiff. Your comfort and satisfaction are important to us.
    Many thanks.
  • Rating 5.0
    Really friendly staff.
    Response from Sinclair Volkswagen Van Centre Cardiff
    Hi Ioan,
    Thank you for your lovely review! We’re thrilled to hear that you found our staff to be really friendly.
    Many thanks.
  • Rating 1.0
    Very poor went down for nothing on 14th August they couldn’t do my mot has regulations had changed. A complete waste of my time and diesel. I live 45 mins away I should of been told
    Response from Sinclair Volkswagen Van Centre Cardiff
    Thank you, Cally, for your feedback. We apologise for the inconvenience you experienced during your visit. We appreciate your time is valuable and we regret that you were not informed of the changes beforehand. We will ensure this doesn't happen again in the future. If you would like to discuss this further, please reach out to us here at the Van Centre. Many thanks.
  • Rating 5.0
    They were excellent and went above and beyond. Very happy.
    Response from Sinclair Volkswagen Van Centre Cardiff
    Thank you for your wonderful review, Catherine! We’re so glad to hear that our team exceeded your expectations. We appreciate your kind words. Many thanks.
  • Rating 5.0
    Service was done really happy. Staff are really helpful and nothing too much trouble
    Response from Sinclair Volkswagen Van Centre Cardiff
    Thank you, Lisa! We’re pleased to hear that our team made your service experience a positive one. Your kind words mean a lot to us. Many thanks.
  • Rating 5.0
    Very good experience and with a coffee can’t fault it

    Regards
    Dee
    Response from Sinclair Volkswagen Van Centre Cardiff
    Hi Dee, thank you for your lovely comments and 5-stars! We'll be sure to keep the coffee ready ahead of your next visit! Many thanks.
  • Rating 3.0
    Notifications on the service and booking the service was fast and efficient. The drop wasn’t great. Told by one mechanic to park in one place, to be told by another to park elsewhere. When I parked in the final spot I accidentally clipped a wing mirror of another van. It sounded worse than it was due to the mechanism on the mirror. I was given a filthy look by one mechanic and rudely spoken to by another.
    Response from Sinclair Volkswagen Van Centre Cardiff
    Hi Ellis J, thank you for taking the time to leave a review. We understand that you've had issues in finding a parking space at our Cardiff van centre. Whilst we recognise parking is less ample than we'd like - we will be sure to take this feedback on board and ensure adequate parking is available for our service customers in future. Many thanks.
  • Rating 5.0
    Car collected and brought back by a very polite friendly gentleman.

    I was kept informed of every part of what was happening.
    Response from Sinclair Volkswagen Van Centre Cardiff
    Hi Karen, thank you for the great review! We really appreciate you taking the time to feedback following your MOT. We look forward to welcoming you back to the business again soon. Many thanks.
  • Rating 3.0
    Took the car in at 10am as agreed. I was told it would take approximately 2 hours. Went back after 3 hours car still not ready. It was 4.45 pm before we left there. Way to long and especially difficult for a wheelchair user
    Response from Sinclair Volkswagen Van Centre Cardiff
    Hi Martin, we're sorry to see that this particular experience, didn't match the high customer service levels we set ourselves. We'll be sure to feed this back to the team in Cardiff, so that this doesn't happen to you - or anyone else going forward. Thank you for this feedback, it only helps us to improve and grow our customer service levels. Many thanks.
  • Rating 1.0
    Terrible service. No one answers the phone. Mot and service. Rear light housing was on the floor when tailgate opened. The reversing sensor is now not working. It was perfectly fine when you had the van. The van is stinking dirty inside. No paperwork given to show any work done so I haven’t got a clue. Would never recommend you.
  • Rating 4.0
    Dropped car off at 9am as booked. Good customer service. Collected around 4.30. Happy
  • Rating 1.0
    No ad blue added
  • Rating 5.0
    Excellent customer service and care
  • Rating 1.0
    Very poor customer service. I pre-booked a courtesy vehicle but when I arrived there I Was asked straight away if I could drive an automatic vehicle to which I replied no and I was then told there was no manual vehicle's left. The man told me it's not his fault and I should have stated I wanted a manual vehicle when booking the courtesy car but I told him I wasn't given the option and this has never happened before. He advised 99% of the time it wouldn't be a problem but on that day they only had automatics left and he repeated again it's not his fault and I should have stated I wanted a manual when booking the courtesy car. We live about 25 miles from the garage so it was too far for someone to come and collect me at short notice so I had to wait there 3 1/2 hours for the work to be completed. I feel that this was totally unacceptable and the attitude/way I was spoken to was not acceptable as the blame was put on me and there as no apology offered either.
  • Rating 5.0
    Driver collected my VW. He's very polite well manned.
  • Rating 5.0
    John was very polite and helpful made us feel comfortable thanks
  • Rating 5.0
    Great customer service John is amazing Motability consultant thank you
  • Rating 5.0
    John Smith. Was extremely helpful and patient with my questions. I cannot fault the experience of dealing with him and Sinclair Volkswagen dealership. Looking forward to the next stage of taking delivery
  • Rating 5.0
    Excellent customer service, really friendly and made me feel at ease

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