Motability Scheme at Sinclair Volkswagen Van Centre Cardiff
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 16:00 11:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Wharf Road East
East Tyndall Street
Cardiff CF10 4BB
GB
Phone Number
Call Sinclair Volkswagen Van Centre Cardiff on 029 2043 6757
029 2043 6757
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 16:00 11:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 16:00 11:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 16:00 |
| Sunday | 11:00 - 16:00 |
Motability Scheme specialists:
- Michael Green
- John Smith
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 17:30 07:00 - 17:30 07:00 - 17:30 07:00 - 17:30 07:00 - 17:30 08:00 - 12:30Closed Today Toggle Hours
Service centre details
07:00 - 17:30 07:00 - 17:30 07:00 - 17:30 07:00 - 17:30 07:00 - 17:30 08:00 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 17:30 |
| Tuesday | 07:00 - 17:30 |
| Wednesday | 07:00 - 17:30 |
| Thursday | 07:00 - 17:30 |
| Friday | 07:00 - 17:30 |
| Saturday | 08:00 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- Tom Young
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sinclair Volkswagen Van Centre Cardiff
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sinclair Volkswagen Van Centre Cardiff
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Sinclair Volkswagen Van Centre Cardiff can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Sinclair Volkswagen Van Centre Cardiff on 02920436757 to make an appointment with our Motability specialist.
Reviews at Sinclair Volkswagen Van Centre Cardiff
- Rating 3.0Mar 21, 2024Notifications on the service and booking the service was fast and efficient. The drop wasn’t great. Told by one mechanic to park in one place, to be told by another to park elsewhere. When I parked in the final spot I accidentally clipped a wing mirror of another van. It sounded worse than it was due to the mechanism on the mirror. I was given a filthy look by one mechanic and rudely spoken to by another.Response from Sinclair Volkswagen Van Centre CardiffMar 25, 2024Hi Ellis J, thank you for taking the time to leave a review. We understand that you've had issues in finding a parking space at our Cardiff van centre. Whilst we recognise parking is less ample than we'd like - we will be sure to take this feedback on board and ensure adequate parking is available for our service customers in future. Many thanks.
- Rating 5.0Feb 12, 2024Car collected and brought back by a very polite friendly gentleman.
I was kept informed of every part of what was happening.Response from Sinclair Volkswagen Van Centre CardiffFeb 20, 2024Hi Karen, thank you for the great review! We really appreciate you taking the time to feedback following your MOT. We look forward to welcoming you back to the business again soon. Many thanks. - Rating 3.0Oct 27, 2023Took the car in at 10am as agreed. I was told it would take approximately 2 hours. Went back after 3 hours car still not ready. It was 4.45 pm before we left there. Way to long and especially difficult for a wheelchair userResponse from Sinclair Volkswagen Van Centre CardiffNov 1, 2023Hi Martin, we're sorry to see that this particular experience, didn't match the high customer service levels we set ourselves. We'll be sure to feed this back to the team in Cardiff, so that this doesn't happen to you - or anyone else going forward. Thank you for this feedback, it only helps us to improve and grow our customer service levels. Many thanks.
- Rating 1.0Aug 17, 2023Terrible service. No one answers the phone. Mot and service. Rear light housing was on the floor when tailgate opened. The reversing sensor is now not working. It was perfectly fine when you had the van. The van is stinking dirty inside. No paperwork given to show any work done so I haven’t got a clue. Would never recommend you.
- Rating 4.0Jul 27, 2023Dropped car off at 9am as booked. Good customer service. Collected around 4.30. Happy
- Rating 1.0Jul 7, 2023No ad blue added
- Rating 5.0Jul 6, 2023Excellent customer service and care
- Rating 1.0Jun 27, 2023Very poor customer service. I pre-booked a courtesy vehicle but when I arrived there I Was asked straight away if I could drive an automatic vehicle to which I replied no and I was then told there was no manual vehicle's left. The man told me it's not his fault and I should have stated I wanted a manual vehicle when booking the courtesy car but I told him I wasn't given the option and this has never happened before. He advised 99% of the time it wouldn't be a problem but on that day they only had automatics left and he repeated again it's not his fault and I should have stated I wanted a manual when booking the courtesy car. We live about 25 miles from the garage so it was too far for someone to come and collect me at short notice so I had to wait there 3 1/2 hours for the work to be completed. I feel that this was totally unacceptable and the attitude/way I was spoken to was not acceptable as the blame was put on me and there as no apology offered either.
- Rating 5.0Jun 15, 2023Driver collected my VW. He's very polite well manned.
- Rating 5.0Jun 12, 2023John was very polite and helpful made us feel comfortable thanks
- Rating 5.0Jun 2, 2023Great customer service John is amazing Motability consultant thank you
- Rating 5.0May 5, 2023John Smith. Was extremely helpful and patient with my questions. I cannot fault the experience of dealing with him and Sinclair Volkswagen dealership. Looking forward to the next stage of taking delivery
- Rating 5.0May 5, 2023Excellent customer service, really friendly and made me feel at ease
- Rating 5.0Apr 3, 2023Excellent serviceResponse from Sinclair Volkswagen Van Centre CardiffMay 1, 2023Hi Mark, thank you for the great review and the feedback on our Cardiff van centre, we really appreciate it. We look forward to welcoming you back to the business again soon. Many thanks.
- Rating 5.0Mar 29, 2023Great service all round, as usual
- Rating 5.0Mar 28, 2023Good customer service friendly staffResponse from Sinclair Volkswagen Van Centre CardiffMay 1, 2023Hi Morag, thank you for your kind words! We'll be sure to share this with the team in Cardiff. Many thanks.
- Rating 1.0Mar 22, 2023Find them very rude towards motability customers if your a private buyer, they treat you so much better
- Rating 1.0Mar 16, 2023Very poor customer service unwelcoming unhelpful advice bordering on rude no record kept of preservice fault to be addressed at service
- Rating 4.0Mar 8, 20233hours for an mot no explanation givenResponse from Sinclair Volkswagen Van Centre CardiffMar 11, 2023Hi Richard, we're sorry to read that we didn't meet our own high expectations, on this occasion. We hope that you will give us a chance to rectify this once again in the future. Many thanks.
- Rating 5.0Dec 30, 2022First time on the motorbility scheme and very very grateful to receive excellent customer service thankyou John smith excellentResponse from Sinclair Volkswagen Van Centre CardiffJan 6, 2023Hi Jason, thank you for taking the time to leave a 5-star review of your experience in Cardiff. We'll be sure to let John know! Many thanks.