Motability Scheme at North Wales Volkswagen

4.9
Rating 4.9
(131 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00Closed Today
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Welcome to North Wales Volkswagen

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

North Wales Volkswagen can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact North Wales Volkswagen on 01492585700 to make an appointment with our Motability specialist. On Sundays the showroom is physically closed but our dedicated Sales Team are available 10 am to 4:30 pm via telephone, live chat or virual appointment.

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Contact information

Address
The Point
Conwy Road
Llandudno Junction LL31 9AY
GB
Get directions
Phone Number
Call North Wales Volkswagen on 01492 585700
01492 585700
01492 585700
Website

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Contact

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Daniel Stott
  • Arron Williamson
  • Ben Goodier
  • Mark Willingham
  • Craig Turner
  • Lee Wade
  • Thomas Gunther
  • Adam Bird
  • Matthew Jones
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Karl Stuhlfelder
  • Jack Davies
  • Dan Rees-Jones
We recommend calling and booking an appointment before visiting.
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Accessibility features at North Wales Volkswagen

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at North Wales Volkswagen

  • Rating 5.0
    Excellent
    Response from North Wales Volkswagen
    Hi Brian. Thank you for your kind words and for choosing us for your Motability car! We look forward to welcoming you back to the dealership when it is time to take delivery. Kind regards North Wales Volkswagen
  • Rating 5.0
    Ben was really helpful and knowledgeable, friendly and nothing is too much trouble for him. Took me out on a test drive showed me all the gadgets in the car ,also said that he was at the end of a phone if I needed any help
    Response from North Wales Volkswagen
    Hi Susan. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service and it is heartening to hear that we are achieving this. Wishing you many miles of happy motoring in your new car! North Wales Volkswagen
  • Rating 5.0
    Ben is a lovely gentleman nothing too much trouble always rings you back if you can't contact him .
    Very knowledgeable and helpful in every way
    Response from North Wales Volkswagen
    Hi Susan. Thank you so much for your kind words! We are so happy to hear that Ben was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service and it is heartening to hear that we are achieving this. Wishing you many miles of happy motoring in your new car! North Wales Volkswagen
  • Rating 5.0
    Excellent service. Quick and efficient.
    Response from North Wales Volkswagen
    Hi Ryan. Thank you very much for taking the time to leave this great feedback. I am glad everything was quick and efficient for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks North Wales Volkswagen
  • Rating 5.0
    Very friendly staff very helpful and keep you updated on the vehicle thank you
    Response from North Wales Volkswagen
    Hi Ruby. Thank you for the great review and the feedback on the service of your Motability vehicle, we really appreciate it. We are pleased that you found the Team to be friendly and look forward to welcoming you back to the business again in the future. Kind regards North Wales Volkswagen
  • Rating 5.0
    Absolutely brilliant.
    Response from North Wales Volkswagen
    Hi Alistair. Thank you for the great review and the feedback on the handover of your new Motability car, we really appreciate it. We wish you many miles of happy motoring. Kind regards North Wales Volkswagen
  • Rating 4.0
    Everything was great a long time to wait would appreciate the option of a courtesy car
    Response from North Wales Volkswagen
    Hello Elsie. Thank you for taking the time to write this review. I am very glad to hear that you were pleased with the level of service that you received but sorry that it took longer to carry out the service than anticipated. We do offer a lift service and collection & delivery, (both within a certain area), please enquire when booking your vehicle in. We look forward to seeing you again in the future. Kind regards North Wales Volkswagen
  • Rating 5.0
    Excellent service.Very helpful staff.
    Response from North Wales Volkswagen
    Hi Bailey. Thank you for your kind words and for choosing us to maintain your Motability car! We look forward to seeing you again soon. Kind regards North Wales Volkswagen
  • Rating 4.0
    Every was good on the hand over thank you
    Response from North Wales Volkswagen
    Hi Kenneth. Thank you for taking the time to write this review on your handover experience. I am very glad to hear that everything was good. Wishing you many miles of happy motoring, North Wales Volkswagen
  • Rating 5.0
    Absolutely unbelievable service from the moment I walked in. Staff were welcoming pleasant and very helpful.. Leah from the start sat me down and explained everything with ease so i myself struggling to walk was made to feel very welcomed and it was just stright forward.. Adam at the end finished of the sale for my new car and again was amazing polite and easy to talk too. Both members of staff 5 star
    Response from North Wales Volkswagen
    Hello Mark. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to ensure that Adam and Leah receive the recognition that they deserve for the outstanding service that they provided to you. Wishing you happy motoring! North Wales Volkswagen
  • Rating 5.0
    Great service and communication.
    Response from North Wales Volkswagen
    Hello Emily. Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service and communication that you received and will ensure that your Motability Expert receives the recognition that they deserve. Wishing you many miles of happy motoring in your new car, North Wales Volkswagen
  • Rating 5.0
    Leah Evans has been fantastic with my order and keeping me updated.
    Made sure I was happy with my car and my wheelchair fitted.
    Thank you Leah for your patience and time it made ordering the car a breeze.

    Response from North Wales Volkswagen
    Hi Henry. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Leah and the team. Wishing you happy motoring! North Wales Volkswagen
  • Rating 5.0
    Great staff. Very helpful and friendly
    Response from North Wales Volkswagen
    Hi Julia. Thank you for your king words and for choosing us to maintain your Motability car! We look forward to seeing you again. Kind regards North Wales Volkswagen
  • Rating 5.0
    Very attentive and knowledgeable a truly great experience
    Response from North Wales Volkswagen
    Hi James, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience. Wishing you many miles of happy motoring in your new car. Kind regards, North Wales Volkswagen
  • Rating 5.0
    Amazing from start to finish.
    Easy service with great support from Adam who helped me pick my car.
    Response from North Wales Volkswagen
    Hi Courtney, thank you for taking the time to leave us this brilliant 5 star review on the selection and handover of your new car. Your comments have been passed to Management to ensure that Adam receives recognition for his fantastic customer service which he provided to you. Wishing you many miles of happy motoring, North Wales Volkswagen
  • Rating 5.0
    Excellent experience was dealt with efficiently and quickly, very straightforward well explained handover
    Response from North Wales Volkswagen
    Hi Rosalind, thank you for taking the time to leave us this wonderful review, it is great to hear that you describe your handover experience as excellent, efficient and straightforward. We wish you many miles of happy motoring in your new car, Kind regards North Wales Volkswagen
  • Rating 5.0
    Excellent service from Harry
    Response from North Wales Volkswagen
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Harry receives the recognition he deserves. Kindest regards, North Wales Volkswagen.
  • Rating 5.0
    It all went very smooth, they explained everything to me including the expected time frame.
    Response from North Wales Volkswagen
    Thank you for your kind words Kevin - we're glad to have been of service and look forward to welcoming you back in the future. Kindest regards, Team North Wales Volkswagen.
  • Rating 5.0
    Excellent service from start to finish. Adam explained the process, got everything organised so that the handover was smooth, kept me informed of any updates and was really helpful in terms of showing me how to use certain functions in the car. Thank you
    Response from North Wales Volkswagen
    Hello Callum. Thank you very much for taking the time to leave this great feedback on your handover experience. I am glad everything went smoothly for you, and I will pass these wonderful comments on Adam's customer service skills back to management at the dealership to ensure that he receives the recognition that he deserves. Many thanks North Wales Volkswagen
  • Rating 5.0
    All went very smoothly couldn't fault anything
    Response from North Wales Volkswagen
    Hi Rhiannon. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you on the handover of your new car. Hope that you enjoy the freedom that your new vehicle will bring. Many thanks North Wales Volkswagen

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