Motability Scheme at FRF Vauxhall Swansea

4.8
Rating 4.8
(418 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 17:00
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Contact information

Address
Neath Road
Morriston
Swansea SA6 8JR
GB
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Phone Number
Call FRF Vauxhall Swansea on 01792 310111
01792 310111
01792 310111
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 17:00

Motability Scheme specialists:

  • Matthew Whale
  • Kerry Alexander
  • Dan Jones
  • Rizwan Miah
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Mike Watts
  • Beth Williams
  • Chloe Kups
  • Ben Davies
We recommend calling and booking an appointment before visiting.
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Accessibility features at FRF Vauxhall Swansea

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to FRF Vauxhall Swansea

Our FRF fully trained Motability Scheme specialists are here to offer expert advice to help you choose the right vehicle for your needs.

At FRF Vauxhall Swansea we will help you with everything you need to get you motoring on the Motability Scheme:

We will assist you with everything from:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

At FRF Motors we are an independent family-run business that has maintained a commitment to service excellence for over 30 years, and we look forward to welcoming new and existing customers through our doors at our dealerships.

You can contact us at FRF Vauxhall Swansea on 01792310111 to make an appointment with our Motability specialists.

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Reviews at FRF Vauxhall Swansea

  • Rating 5.0
    Vauxhall were superb. Very helpful and informative.
    Neil and Mathew went above and beyond to make sure I had all the relevant information to make an informed decision on what vehicle to get.

    We also looked at Kia Cars, the service there was shocking The staff were shouting, vaping and generally being unprofessional.
    Response from FRF Vauxhall Swansea
    Dear Erika J,

    Thank you so much for taking the time to share your experience with us at FRF Vauxhall Swansea. We are thrilled to hear that you found our service to be superb, helpful, and informative. Our team strives to provide the best possible experience for our customers, and your feedback is truly appreciated.

    We are sorry to hear about your experience at the other dealership. Professionalism and customer care are very important to us, and we are committed to maintaining high standards in our service.

    If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    FRF Vauxhall Swansea Team
  • Rating 5.0
    Great service polite staff
    Response from FRF Vauxhall Swansea
    Hello Michael A.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and found our staff to be polite. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    FRF Vauxhall Swansea
  • Rating 5.0
    Very helpful and polite and any issues I had she put my mind at ease
    Response from FRF Vauxhall Swansea
    Hello Claire,

    Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that you found our service helpful and polite, and that we were able to put your mind at ease with any issues you had. Your satisfaction is our top priority, and your kind words mean a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    FRF Vauxhall Swansea
  • Rating 5.0
    Everything about the booking to the keys being handed back was 1st class with no exceptions. If all business,s were like vauxhall , the world would run a lot smoother.
    Response from FRF Vauxhall Swansea
    Dear Michael,

    Thank you so much for your wonderful feedback! We are thrilled to hear that your experience with us was first class from start to finish. Our team at FRF Vauxhall Swansea takes great pride in providing exceptional service, and your kind words are truly appreciated. It's customers like you who make our work so rewarding. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    Quick and reliable
    Response from FRF Vauxhall Swansea
    Hello Rhys,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service quick and reliable. At FRF Vauxhall Swansea, we strive to provide the best experience for our customers, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    They have a good seating area and staff are all helpfull in my experience.
    Response from FRF Vauxhall Swansea
    Hello Stephen J.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our seating area comfortable and our staff helpful during your visit. Providing excellent service and a welcoming environment is very important to us, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again.

    Best regards,
    FRF Vauxhall Swansea
  • Rating 5.0
    Excellent service. Was really glad to have a curtesy car to use while work was completed.
    Response from FRF Vauxhall Swansea
    Dear Scarlett D.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you were pleased with our service and that the courtesy car was helpful while your work was being completed. Providing excellent service and ensuring our customers' needs are met is our top priority, and your feedback reaffirms the hard work we put in every day.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at FRF Vauxhall Swansea.

    Best regards,
    FRF Vauxhall Swansea
  • Rating 4.0
    A lot of waiting just to hand keys in but staff very friendly
    Response from FRF Vauxhall Swansea
    Hello Keith,

    Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be friendly during your visit. We understand that waiting times can be frustrating, and we're continuously working on improving our processes to ensure a smoother experience for our customers. Your input is invaluable in helping us enhance our service. If there's anything else you'd like to share or discuss, please feel free to reach out. We look forward to welcoming you back to FRF Vauxhall Swansea in the future.

    Best regards,
    FRF Vauxhall Swansea
  • Rating 5.0
    Everything explained in easy to understand terminology.
    Not in a rush to get you out off showroom
    Response from FRF Vauxhall Swansea
    Dear Antony D.,

    Thank you so much for taking the time to share your positive experience with us at FRF Vauxhall Swansea. We are thrilled to hear that you found our explanations clear and easy to understand. Our team strives to ensure that every customer feels comfortable and well-informed, and it's wonderful to know that you appreciated the relaxed atmosphere in our showroom.

    Your feedback is incredibly valuable to us, and your kind words motivate us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your 5-star review!

    Best regards,
    FRF Vauxhall Swansea Team
  • Rating 5.0
    Fantastic service really helpful couldn't do enough to help me make sure that if I needed any help for anything else there would be no problem
    Response from FRF Vauxhall Swansea
    Dear Clive T.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our service at FRF Vauxhall Swansea. Our team is dedicated to ensuring that our customers receive the help they need, and it's great to know that we met your expectations. If you ever require any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    FRF Vauxhall Swansea
  • Rating 5.0
    Kept in the loop while the car was serviced and the MOT done .
    Response from FRF Vauxhall Swansea
    Dear Catherine D.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you felt well-informed throughout the servicing and MOT of your car. Keeping our customers in the loop is a top priority for us, and your feedback reassures us that we are on the right track.

    We truly appreciate your 5-star rating and your support. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    Fantastic service
    Response from FRF Vauxhall Swansea
    Hello Clive,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service at FRF Vauxhall Swansea. Our team is dedicated to providing the best possible service to all our customers, and your feedback is a great encouragement to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    Chloe was great! Made the process so easy
    Response from FRF Vauxhall Swansea
    Hi Shaun,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that Chloe was able to make the process easy for you. Our team at FRF Vauxhall Swansea is dedicated to providing the best service possible, and it's wonderful to know that Chloe's efforts made a positive impact on your experience with the Motability Scheme. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    Neil Lewis was very helpful & couldn't do enough for me. Would recommend him to anyone
    Response from FRF Vauxhall Swansea
    Dear Angela P.,

    Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that Neil Lewis was able to assist you so effectively and that you found his service commendable. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    FRF Vauxhall Swansea
  • Rating 5.0
    Couldn't do enough for Mr, appreciate very much
    Response from FRF Vauxhall Swansea
    Hello David,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at FRF Vauxhall Swansea. Our team always strives to go above and beyond for our customers, and it's rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    Well looked after, service done quickly
    Response from FRF Vauxhall Swansea
    Dear Lesley O.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you felt well looked after and that our team was able to complete your service quickly. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 3.0
    Great staff but had to wait 5 hours just for a service ,with my mobility needs and medication needs this was far too long ,in future I will ask to be taken home to wait .
    Response from FRF Vauxhall Swansea
    Hello William,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be great, as we strive to provide excellent service to all our customers. However, we sincerely apologize for the long wait you experienced during your service visit. We understand how important it is to accommodate your mobility and medication needs, and we regret any inconvenience this may have caused.

    In the future, we would be more than happy to arrange for you to be taken home while your vehicle is being serviced, ensuring a more comfortable experience for you. Please feel free to reach out to us directly so we can make the necessary arrangements for your next visit.

    Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    Neil has been totally professional and has guided me through the whole process.
    Response from FRF Vauxhall Swansea
    Dear James L.,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that Neil provided you with professional guidance throughout the process. At FRF Vauxhall Swansea, we strive to ensure our customers have a seamless experience, and it's wonderful to know that Neil met your expectations.

    Your feedback is greatly appreciated and will be shared with Neil and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    FRF Vauxhall Swansea Team
  • Rating 5.0
    Dealt with frf swansea for the last few years they are always brilliant. Great service
    Response from FRF Vauxhall Swansea
    Hello Michael A.,

    Thank you so much for your kind words and for taking the time to leave us such a fantastic review! We are thrilled to hear that you've consistently had great experiences with us over the years. Providing brilliant service is our top priority, and it's wonderful to know that we've been able to meet your expectations.

    If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to assist you in the future.

    Best regards,
    The FRF Vauxhall Swansea Team
  • Rating 5.0
    Neil was absolutely, amazing I couldn't ask for more Neil explain everything to me so many thanks john.
    Response from FRF Vauxhall Swansea
    Dear John,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Neil provided you with an exceptional experience and that everything was explained to your satisfaction. Your feedback is incredibly valuable to us, and it’s fantastic to know that Neil's efforts made a positive impact on your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The FRF Vauxhall Swansea Team

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