Motability Scheme at Vertu Volkswagen Hereford

4.9
Rating 4.9
(101 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Volkswagen Hereford

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volkswagen Hereford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volkswagen Hereford on 01914912121 to make an appointment with our Motability specialist.

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Contact information

Address
Centurion Way
Roman Road
Hereford HR1 1LQ
GB
Get directions
Phone Number
Call Vertu Volkswagen Hereford on 0191 491 2121
0191 491 2121
0191 491 2121
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Andrew Barr
  • Jordan Payne
  • Charlotte Brookman
  • Kirsty Smith
  • Felix Greaves
  • Thomas Matthews
  • India Cole
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Philip Gladwin
  • Matthew Page
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volkswagen Hereford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Hereford

  • Rating 5.0
    Excellent service ...
    Response from Vertu Volkswagen Hereford
    Dear Bethan

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received excellent service during your visit to Vertu Volkswagen Hereford. Providing top-notch service is our priority, and it's always rewarding to know when we've met our customers' expectations.

    Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards, Dawn
  • Rating 4.0
    9
    Response from Vertu Volkswagen Hereford
    Dear Bethan L.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience at Vertu Volkswagen Hereford. We look forward to welcoming you back in the future.

    Best regards,

    Danielle
    Vertu Volkswagen Hereford Team
  • Rating 5.0
    Very friendly and helpful.
    Response from Vertu Volkswagen Hereford
    Hello Max A.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team friendly and helpful. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Volkswagen Hereford.

    Best regards,
    Liza.
  • Rating 5.0
    Excellent customer service 👏
    Response from Vertu Volkswagen Hereford
    Hello Jonathan

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with our customer service at Vertu Volkswagen Hereford. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Volkswagen Hereford Team
  • Rating 5.0
    Jordan was great helping us to find the perfect car for us. He was knowledgeable and enthusiastic about the cars and explained the process really clearly.
    Response from Vertu Volkswagen Hereford
    Hello Lucas

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Jordan was able to assist you in finding the perfect car and that his knowledge and enthusiasm made the process clear and enjoyable for you. We strive to provide the best service possible, and it's always rewarding to know when we've succeeded. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Keith
  • Rating 5.0
    Had a great service from start to finish a huge thank you
    Response from Vertu Volkswagen Hereford
    Hello Orrin P.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience from start to finish. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards, Matthew
  • Rating 5.0
    Customer service is excellent, I would highly recommend them
    Response from Vertu Volkswagen Hereford
    Hello Jennifer
    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service at Vertu Volkswagen Hereford. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations. If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Vertu Volkswagen Hereford Team
  • Rating 5.0
    Thomas was Very helpful and answered all of my questions
    Response from Vertu Volkswagen Hereford
    Dear Sarah
    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Thomas was able to assist you effectively and answer all of your questions. Providing excellent customer service is a top priority for us at Vertu Volkswagen Hereford, and your feedback is greatly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Volkswagen Hereford
  • Rating 5.0
    Felix is absolutely brilliant. Was helpful from the first time we entered Vertu right up until we picked our car up.
    Nothing was too much trouble and instead of settling for a car that wasn’t our ideal one he found us our perfect car. Definitely as asset to VW.
    Response from Vertu Volkswagen Hereford
    Dear Kelsey D.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Vertu Volkswagen Hereford and that Felix was able to assist you in finding your perfect car. It's fantastic to know that his dedication and helpfulness made such a difference during your visit. We are proud to have Felix as part of our team, and your kind words will certainly be shared with him.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Matthew
  • Rating 5.0
    Always professional I recommend Hereford vertu
    Response from Vertu Volkswagen Hereford
    Hello Phillipa,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service professional and that you would recommend Vertu Volkswagen Hereford. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible service to all our customers. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Dean
  • Rating 5.0
    Yes excellent , felix helped me pick a car , he was really nice and polite
    Response from Vertu Volkswagen Hereford
    Hello Tara,

    Thank you for leaving us such a great review! We're happy to hear that you had a good experience with us and that Felix helped you find the right car. It's nice to know that his kindness and support made a difference during your visit.

    We really appreciate your feedback and your 5-star rating. If you have any more questions or need help in the future, please feel free to reach out. We're here for you!

    Kind regards,
    Kerry
  • Rating 5.0
    Very pleasant and very helpful, would recommend.
    Response from Vertu Volkswagen Hereford
    Hello David,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service pleasant and helpful. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Kerry
  • Rating 5.0
    Friendly service, good updates.
    Response from Vertu Volkswagen Hereford
    Good afternoon, Anna-marie. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Very helpful any pleasant to deal with
    Response from Vertu Volkswagen Hereford
    Good afternoon, David . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    The car dealer Jordan Payne was extremely patient and answered all of our questions. Very professional happy with the outcome thank you very much
    Response from Vertu Volkswagen Hereford
    Hi Oliver. Thank you so much for your kind words! We are so happy to hear that Jordan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
  • Rating 5.0
    Brilliant thank you
    Response from Vertu Volkswagen Hereford
    Thank you for taking your time to leave this great review! Kind regards, Liza.
  • Rating 5.0
    Friendly and helpful staff from entrance to exit.
    Response from Vertu Volkswagen Hereford
    Good afternoon, Anna-marie. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Very professional and a pleasure of an experience.
    Response from Vertu Volkswagen Hereford
    Good afternoon, George . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Very good service. Everyone was polite and helpful. Thank you very much.
    Response from Vertu Volkswagen Hereford
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards Dawn
  • Rating 5.0
    Very friendly team,really good experience
    Response from Vertu Volkswagen Hereford
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.

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