Motability Scheme at Holdcroft Mazda Stoke

4.7
Rating 4.7
(29 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Contact information

Address
Leek Road
Stoke-On-Trent ST1 6AT
GB
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Phone Number
Call Holdcroft Mazda Stoke on 01782 202330
01782 202330
01782 202330
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Michael Ashley
  • Dominic Roden
  • Natalie Sherratt
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Jon Latham
  • Tracey Kelsall
  • Alan Wright
We recommend calling and booking an appointment before visiting.
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Accessibility features at Holdcroft Mazda Stoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Holdcroft Mazda Stoke

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Holdcroft Mazda Stoke can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Holdcroft Mazda Stoke on 01782202330 to make an appointment with our Motability specialist.

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Reviews at Holdcroft Mazda Stoke

  • Rating 5.0
    Natalie was Really nice, polite & explained a lot about what I needed to do & paperwork I needed.
  • Rating 5.0
    Dom at holdcroft is very knowledgeable and friendly he made our daughters feel valued and spoke to her with respect he understood her excitement about getting her independence and kept in touch with any development over WhatsApp it's been amd easy and pleasure to be part off I would 100% recommend holdcroft mazda
  • Rating 5.0
    Very nice person and help my to decide thks
  • Rating 5.0
    Cannot find any fault with the Motability team at this dealership very professional and good at what they do.
    Response from Holdcroft Mazda Stoke
    Matthew P, thank you for your feedback. We hope you are enjoying your new Mazda and if any further questions arise, do contact us and we can go through them with you. Happy motoring!
  • Rating 5.0
    Excellent service can't fault the disability guy's.
    Response from Holdcroft Mazda Stoke
    Hi Matthew P, thank you for your positive review, we do appreciate it and look forward to welcoming you back soon.
  • Rating 5.0
    Everything very easy from start to finish, Natalie had been a pleasure to deal with.
    Response from Holdcroft Mazda Stoke
    Hi Carol B, thank you for this 5* feedback for Natalie. We hope you are enjoying your new Mazda and if any questions arise, do contact us. Wishing you many miles of happy motoring!
  • Rating 5.0
    Great all round thanks rob k
    Response from Holdcroft Mazda Stoke
    Robert K, thank you for your feedback. We hope you are enjoying your new Mazda and if any further questions arise as you get to know the car, do contact us and we will go through them with you. Happy motoring!
  • Rating 5.0
    Natalie was extremely helpful and made the process very easy
    Response from Holdcroft Mazda Stoke
    Carol B, thank you for your review and feedback for Natalie, we do appreciate it and look forward to welcoming you back soon.
  • Rating 5.0
    Very polite and patient hand over all aspects of the car were explained clearly all my questions were answered
    Response from Holdcroft Mazda Stoke
    Thank you for taking the time to write this wonderful review Terence B. I am very glad to hear that you were pleased with the level of service that you received. Happy Motoring!
  • Rating 5.0
    Excellent service & provided information.
    Response from Holdcroft Mazda Stoke
    Hi Fiona, it's good to hear you enjoyed your Handover experience. We hope you are loving your new Mazda and if any further questions arise as you get to know the car, we are here to help. Wishing you many miles of happy motoring!
  • Rating 5.0
    Excellent
    Response from Holdcroft Mazda Stoke
    Hello Juliet, thank you for the 5* review, it's good to know you were happy with your Handover experience. Should any questions arise as you get to know the car, we are here to help. Wishing you many miles of happy motoring!
  • Rating 5.0
    Natalie is amazing. Professional, Knowledgeable.... In fact an asset to your company
    Response from Holdcroft Mazda Stoke
    Hi John F, thank you for taking the time to leave this 5* review and feedback for Natalie, we do appreciate it and we look forward to welcoming you back soon.
  • Rating 5.0
    Excellent
    Response from Holdcroft Mazda Stoke
    Hello Robert K.. Thank you for taking the time to leave us a great review. Best wishes from the team at Holdcroft Mazda Stoke.
  • Rating 5.0
    Dominic was very polite and patient and was able to answer any of my questions a pleasure to deal with
    Response from Holdcroft Mazda Stoke
    Hello Terence, thank you for your 5* review and feedback for Dominic, we really do appreciate it. We look forward to seeing you back at Mazda, Stoke again soon. Best wishes.
  • Rating 5.0
    Brilliant service. Natalie was excellent and professional
    Response from Holdcroft Mazda Stoke
    Hi Catherine, thank you for taking the time to leave this review, your feedback for Natalie is very much appreciated. We hope you are enjoying your new Mazda and if you have any questions as you get to know the car, contact us and we will go through them with you. Happy motoring!
  • Rating 5.0
    Very good experience highly recommend
    Response from Holdcroft Mazda Stoke
    Hi Philip, thank you for your comments and 5* review, we are pleased you enjoyed your experience and hope to welcome you back to the business again soon.
  • Rating 5.0
    Outstanding, if I could give more stars I would. I was very anxious as its my first motability car and didn't know what to expect but Dom made me feel at ease as soon as I walked through the door, very professional, non judgemental and friendly, he went through everything in terms and at a pace I could cope with and understand, he was very reasurring, nothing was to much bother and the wait for my car was a month which was exactly as he said, the lady who showed me round my new car was lovely I was able to ask questions and wasn't made to feel rushed. I highly recommend Holdcroft mazda Stoke and Dom. So happy, thank you so much x
    Response from Holdcroft Mazda Stoke
    Hello Julie H and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Best wishes!
  • Rating 1.0
    Communication was appalling, never been spoken to in such a patronising manner, customer service even denied conversation they had and why would I make it up. No one informed me of a fault and it was needed to be rebooked In they said they left a voice message but no one did or tried to ring I checked the number they held and it was mine. Then stated to collect car on Monday but never spoke to me even through they said would speak by end of business Friday. They booked it for Tuesday but didn’t ask prior
    No one should assume motability customers could have many hospital appts which I do.
    They have no customer care, apology is even patronising how they can be a motability dealer lol fails me. It’s my worst experience and would never have Mazda again I had problems last year. I’ve never had issues with other makes of cars or dealers at all.
  • Rating 5.0
    Natalie was lovely, very friendly and welcoming, and sorted me out straight away, no trouble at all. Very grateful to her and looking forward to having my new car.
    Just to mention the motorbility event that I was invited to across the road from the Renault garage - that was a complete waste of time. Not impressed at all, staff standing chatting rather than coming to chat to customers about the cars. After 30 mins, I left, not having spoken to anyone.!
    I went to the Mazda garage and thankfully Natalie was extremely helpful .
    Response from Holdcroft Mazda Stoke
    Hi Dawn, thank you for the great review and the feedback for Natalie, we really appreciate it. We look forward to welcoming you back to the business again soon.
  • Rating 5.0
    Very professional but easy
    Response from Holdcroft Mazda Stoke
    Thank you for the great review, Catherine! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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