Motability Scheme at Holdcroft MG Stoke

4.9
Rating 4.9
(175 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Contact information

Address
Leek Road
HANLEY
Stoke On Trent ST1 6AT
GB
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Phone Number
Call Holdcroft MG Stoke on 01782 482190
01782 482190
01782 482190
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Jamie Woodvine
  • Simon Lovatt
  • Alex Blundred
  • Mark Hudson
  • Nick Bebbington
  • Anthony Mcintyre
  • Fletcher Massey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Jon Latham
  • Tracey Kelsall
  • Alan Wright
We recommend calling and booking an appointment before visiting.
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Accessibility features at Holdcroft MG Stoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Motability Scheme support at Holdcroft MG Stoke

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Holdcroft MG Stoke can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Holdcroft MG Stoke on 01782482190 to make an appointment with our Motability specialist.

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Reviews at Holdcroft MG Stoke

  • Rating 5.0
    The salesperson at Holcroft was very kind helpful and well mannered talk through everything that we needed to know and sorted everything out for us. Very pleased.
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 4.0
    Very helpful and polite hand over of my new car was very good Alex was my sales advisor and looked after my needs very well Thank you all at Holcroft MG
    Response from Holdcroft MG Stoke
    Dear Paul T.,

    Thank you for taking the time to leave us a review. We’re delighted to hear that you had a positive experience with us at Holdcroft MG Stoke. Your feedback is incredibly valuable and helps us continue to improve our services.

    If there’s anything specific you think we could do to earn that extra star, we’d love to hear your suggestions. We are always striving to provide the best possible experience for our customers.

    Thank you once again for your support and for choosing the Motability Scheme with us. We look forward to serving you again in the future.

    Best regards,
    The Holdcroft MG Stoke Team
  • Rating 5.0
    Ok
    Response from Holdcroft MG Stoke
    Dear Diane Q.,

    Thank you for taking the time to leave us a review. We're thrilled to see that you had a positive experience with us at Holdcroft MG Stoke. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Holdcroft MG Stoke Team
  • Rating 2.0
    Curtesy car had no fuel in it
    Tyre pressure was low so went in told them they said its fine but wouldn't of been fine if I had crashed because of low pressure
    Response from Holdcroft MG Stoke
    Dear Bradley,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience with the courtesy car. We strive to ensure that all our vehicles are well-prepared for our customers, and it's clear we fell short in this instance.

    Your comments regarding the fuel and tyre pressure are important to us, and we will be addressing these issues with our team to prevent similar situations in the future. Your safety is our top priority, and we appreciate you bringing this to our attention.

    If there's anything further we can do to assist you or if you would like to discuss this matter in more detail, please feel free to reach out to us directly.

    Thank you for your understanding and for giving us the opportunity to improve.

    Best regards,

    Simon Lovatt
    Holdcroft MG Stoke
  • Rating 5.0
    The whole experience was excellent from start to finish, the sales man was extremely helpful.
    Response from Holdcroft MG Stoke
    Hello Lisa D.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with us was excellent from start to finish. Our team, especially the sales staff, strives to be as helpful as possible, and it's fantastic to know that we met your expectations.

    Your kind words and perfect rating are greatly appreciated and motivate us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Holdcroft MG Stoke.

    Best regards,

    Simon
    Holdcroft MG Stoke Team
  • Rating 5.0
    They were amazing even cleaned my car a job I was going to do later so that was really nice of them 5⭐️ service
    Response from Holdcroft MG Stoke
    Hello Lorena W.,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us and that our team went the extra mile by cleaning your car. It's always our goal to provide exceptional service, and we're delighted that you felt we delivered a 5-star experience. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Holdcroft MG Stoke
  • Rating 5.0
    Excellent service from all the staff especially Alex Blundred,
    Response from Holdcroft MG Stoke
    Dear Keith B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received excellent service from our team, especially Alex Blundred. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Holdcroft MG Stoke Team
  • Rating 5.0
    Exceptional service, friendly helpful staff. I cannot give anything other than exceptional review. Thank you.
    Response from Holdcroft MG Stoke
    Dear Isabelle S.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you received exceptional service from our team at Holdcroft MG Stoke. Our staff takes great pride in being friendly and helpful, and your kind words are truly appreciated. It’s always our goal to provide the best experience possible, and knowing that we met your expectations is incredibly rewarding. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you once again for your exceptional review!

    Best regards,
    The Holdcroft MG Stoke Team
  • Rating 4.0
    Very helpful and polite
    Response from Holdcroft MG Stoke
    Hello Paul,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our team very helpful and polite. Your feedback is invaluable to us as we strive to provide the best possible service to our customers. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back to Holdcroft MG Stoke in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft MG Stoke
  • Rating 5.0
    100% great was easy to sort it out and the staff are so helpful, can't fault them 100%, Mr Riley
    Response from Holdcroft MG Stoke
    Hello Paul R.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that your experience with us was seamless and that our team was able to assist you effectively. Your kind words and perfect rating mean a lot to us, and we'll be sure to pass along your compliments to the staff. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Holdcroft MG Stoke
  • Rating 5.0
    Everyone involved were very polite and very helpful ,so thank you very much
    Response from Holdcroft MG Stoke
    Dear John S.,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our team to be polite and helpful. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft MG Stoke
  • Rating 3.0
    Rubbish experience. Had the car over 24 hours for an MOT because the car needed brakepads. Dropped the car at 830am. Got a call at 16:40 letting me know. Glad to be moving to Renault in July.
    Response from Holdcroft MG Stoke
    Hello David,

    Thank you for taking the time to share your feedback with us. I’m sorry to hear about your recent experience with the MOT and the delay in communication regarding your brake pads. We strive to provide timely and efficient service, and it seems we fell short in this instance. Your feedback is invaluable, and we will use it to improve our processes and communication. If there's anything further you'd like to discuss, please feel free to reach out. We wish you all the best with your move to Renault in July.

    Best regards,
    Holdcroft MG Stoke
  • Rating 5.0
    Excellent
    Response from Holdcroft MG Stoke
    Hello Harley H.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Holdcroft MG Stoke. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Holdcroft MG Stoke Team
  • Rating 5.0
    Brilliant he explained everything to us
    Nothing was too much trouble
    Response from Holdcroft MG Stoke
    Dear John E.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a brilliant experience with us and that everything was explained clearly. Our team strives to ensure that every customer feels valued and supported, and it's fantastic to know that nothing was too much trouble during your visit.

    Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Holdcroft MG Stoke.

    Best regards,

    SIMON LOVATT
    Holdcroft MG Stoke Team
  • Rating 5.0
    Absolutely fantastic, Simon was super helpful, made sure we knew everything, answered all questions and made sure we understand everything. Couldn't improve any further, top job.
    Response from Holdcroft MG Stoke
    Thanks Jack. Nice to see Simon getting stuck in. He has not lost it has he.
  • Rating 5.0
    Simon and nick were brilliant both very helpful and were very polite and very good at what they do,100%
    Response from Holdcroft MG Stoke
    Thanks Craig - Love this review
  • Rating 5.0
    Very professional and polite.
    Response from Holdcroft MG Stoke
    Dear Elaine E.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be professional and polite. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Holdcroft MG Stoke.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Very competent polite and overall pleasant
    Response from Holdcroft MG Stoke
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Fast and efficient no problems from start to finish
    Response from Holdcroft MG Stoke
    Hello Stephen B.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service fast and efficient from start to finish. Providing a seamless experience for our customers is our top priority, and your feedback is greatly appreciated. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Holdcroft MG Stoke
  • Rating 5.0
    Very helpful,I was quite surprised when I was told that Holdcroft now charge £30 to collect your car & return it from a service,this had been provided free of charge before.This has nothing to do with the people in the showroom who are most helpful,just another large company taking as much money as they can especially from the disabled.
    Response from Holdcroft MG Stoke
    Hello Norman,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service very helpful. At Holdcroft MG Stoke, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Holdcroft MG Stoke Team

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