Motability Scheme at Holdcroft MG Stoke

4.9
Rating 4.9
(165 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Contact information

Address
Leek Road
HANLEY
Stoke On Trent ST1 6AT
GB
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Phone Number
Call Holdcroft MG Stoke on 01782 482190
01782 482190
01782 482190
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Jamie Woodvine
  • Simon Lovatt
  • Alex Blundred
  • Nick Bebbington
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Jon Latham
  • Tracey Kelsall
  • Alan Wright
We recommend calling and booking an appointment before visiting.
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Accessibility features at Holdcroft MG Stoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Motability Scheme support at Holdcroft MG Stoke

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Holdcroft MG Stoke can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Holdcroft MG Stoke on 01782482190 to make an appointment with our Motability specialist.

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Reviews at Holdcroft MG Stoke

  • Rating 5.0
    Everyone involved were very polite and very helpful ,so thank you very much
    Response from Holdcroft MG Stoke
    Dear John S.,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our team to be polite and helpful. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Holdcroft MG Stoke
  • Rating 3.0
    Rubbish experience. Had the car over 24 hours for an MOT because the car needed brakepads. Dropped the car at 830am. Got a call at 16:40 letting me know. Glad to be moving to Renault in July.
    Response from Holdcroft MG Stoke
    Hello David,

    Thank you for taking the time to share your feedback with us. I’m sorry to hear about your recent experience with the MOT and the delay in communication regarding your brake pads. We strive to provide timely and efficient service, and it seems we fell short in this instance. Your feedback is invaluable, and we will use it to improve our processes and communication. If there's anything further you'd like to discuss, please feel free to reach out. We wish you all the best with your move to Renault in July.

    Best regards,
    Holdcroft MG Stoke
  • Rating 5.0
    Excellent
    Response from Holdcroft MG Stoke
    Hello Harley H.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Holdcroft MG Stoke. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Holdcroft MG Stoke Team
  • Rating 5.0
    Brilliant he explained everything to us
    Nothing was too much trouble
    Response from Holdcroft MG Stoke
    Dear John E.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a brilliant experience with us and that everything was explained clearly. Our team strives to ensure that every customer feels valued and supported, and it's fantastic to know that nothing was too much trouble during your visit.

    Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Holdcroft MG Stoke.

    Best regards,

    SIMON LOVATT
    Holdcroft MG Stoke Team
  • Rating 5.0
    Absolutely fantastic, Simon was super helpful, made sure we knew everything, answered all questions and made sure we understand everything. Couldn't improve any further, top job.
    Response from Holdcroft MG Stoke
    Thanks Jack. Nice to see Simon getting stuck in. He has not lost it has he.
  • Rating 5.0
    Simon and nick were brilliant both very helpful and were very polite and very good at what they do,100%
    Response from Holdcroft MG Stoke
    Thanks Craig - Love this review
  • Rating 5.0
    Very professional and polite.
    Response from Holdcroft MG Stoke
    Dear Elaine E.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be professional and polite. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Holdcroft MG Stoke.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Very competent polite and overall pleasant
    Response from Holdcroft MG Stoke
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Fast and efficient no problems from start to finish
    Response from Holdcroft MG Stoke
    Hello Stephen B.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service fast and efficient from start to finish. Providing a seamless experience for our customers is our top priority, and your feedback is greatly appreciated. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Holdcroft MG Stoke
  • Rating 5.0
    Very helpful,I was quite surprised when I was told that Holdcroft now charge £30 to collect your car & return it from a service,this had been provided free of charge before.This has nothing to do with the people in the showroom who are most helpful,just another large company taking as much money as they can especially from the disabled.
    Response from Holdcroft MG Stoke
    Hello Norman,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service very helpful. At Holdcroft MG Stoke, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Holdcroft MG Stoke Team
  • Rating 5.0
    From start to finish and inbetween, super informative, helpful, pleasant.
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Excellent customer service very welcoming well done
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Brilliant, helpful, friendly, respectful, and not at all pushy. The sales team were great with us from beginning to end. Would highly recommend
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    From start to finish no matter who I spoke to I got a kind friendly professional person. I highly recommend this dealership. I had a small problem and it was fixed straight away .
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Excellent as always
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Fanstic service vey quick and sorted any issues out didn’t even notice they had washed my car fab service
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Very good service
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Alix was fantastic very good service
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Overall Brilliant Especially Nick Bebbington Who Went Far And Beyond
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    I was impressed by the consistent professionalism and respect shown from the moment I entered the showroom through to the finalization of the transaction. A very positive experience overall.
    Response from Holdcroft MG Stoke
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.

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