Motability Scheme at Vertu Ford West Bromwich

4.8
Rating 4.8
(400 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Ian Jakeways
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Lella Harding
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    Lella is always super friendly and professional. Helps you feel comfortable and at ease. Also spotted a discrepancy with prices which she sorted swiftly. Always a pleasure.Thank you x
    Response from Vertu Ford West Bromwich
    Hello Stephen B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Lella. It's great to know that she made you feel comfortable and at ease while also addressing the pricing discrepancy swiftly. We strive to provide the best service possible, and your feedback is truly appreciated. We look forward to welcoming you back to Vertu Ford West Bromwich in the future.

    Best regards,
    Liza.
  • Rating 5.0
    A brilliant personal service. All needs met by excellent professional staff especially lella.
    Response from Vertu Ford West Bromwich
    Dear Lesley

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a brilliant personal service experience at Vertu Ford West Bromwich. Our team, especially Lella, is dedicated to meeting all of our customers' needs with professionalism and care, and it’s fantastic to know that we succeeded in doing so for you.

    Your kind words and perfect rating mean a lot to us and serve as a great motivation to continue providing excellent service. If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out.

    We look forward to serving you again in the future.

    Warm regards,

    Dawn
    Vertu Ford West Bromwich Team
  • Rating 5.0
    The only reason I came back to ford is because of lella harding. She is an absolute credit to ford
    Every question answered, and goes above and beyond to make the experience uncomplicated
    Response from Vertu Ford West Bromwich
    Dear Lorraine G.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Vertu Ford West Bromwich and that Lella Harding made such a significant impact on your visit. Lella is indeed a valuable member of our team, and we are delighted to know she was able to assist you effectively and make your experience uncomplicated.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your continued trust in Ford. If there is anything else we can do for you, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Fantastic service from start to finish. Would tell anyone to use this garage staff were polite respectful and helpful
    Response from Vertu Ford West Bromwich
    Hello Stephen J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us from start to finish. Our team at Vertu Ford West Bromwich takes great pride in providing polite, respectful, and helpful service, and it’s incredibly rewarding to know that we met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

    Kind regards,
    Matthew
  • Rating 3.0
    Took a while for them to start the service as they needed authentication from motability first, but once obtained it was done quickly and efficiently.
    Response from Vertu Ford West Bromwich
    Hello Jennifer,

    Thank you for taking the time to share your feedback with us. We appreciate your patience while we completed the necessary authentication process with Motability. We're glad to hear that once we had everything in place, the service was carried out quickly and efficiently. Your insights are valuable to us as we strive to improve our processes and ensure a smoother experience for all our customers. If there's anything more we can do for you, please don't hesitate to reach out. Kind regards, Dean
  • Rating 5.0
    Can't fault Lella. Wonderful branch so happy with the service
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Lella was very helpful when collecting my car. Showed me all the controls etc and made sure I was comfortable before driving off
    Response from Vertu Ford West Bromwich
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
  • Rating 5.0
    Very good experience and staff were very helpful
    Response from Vertu Ford West Bromwich
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
  • Rating 5.0
    The whole process from start to finish was very easy,and Lella kept us updated with the progress of my car.

    She’s a treasure to ford and the mobility scheme
    Thank you
    Response from Vertu Ford West Bromwich
    Good afternoon Cherie. Thank you so much for your kind words! We are so happy to hear that Lella was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Absolutely fantastic as always, lella is extremely, patient, kind and explains everything so well. My car was sorted very quickly. Definitely recommend Ford Bristol st
    Response from Vertu Ford West Bromwich
    Thank you so much for your kind words! We are so happy to hear that Lella was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

  • Rating 5.0
    Helpful good service
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 1.0
    Very poor
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1NA3003 Kind regards, Matthew.
  • Rating 5.0
    Lella is a lovely women makes you very comfortable when your there and has helped me pick the right car couldn’t be more happier
    Response from Vertu Ford West Bromwich
    Hi Stephanie. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lella and the team. We hope to see you again soon. Happy motoring, Kerry
  • Rating 5.0
    Very friendly and polite told me all I needed to know and more highly recommend
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Brillant service and very informative
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Very helpful and friendly through the whole process
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Very happy with handover
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 1.0
    Non caring rood unresponsive
    Never complete a simple job in one visit
    Response from Vertu Ford West Bromwich
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YTRH0303 Kind regards Dawn
  • Rating 5.0
    Very good servis
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Experienced staff, no pressure. Lella and Ian have been really great. Keep us informed every step, showed us all the features and made sure the car was suitable for ours needs
    Response from Vertu Ford West Bromwich
    Thank you so much for your kind words! We are so happy to hear that Lella and Ian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

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