Motability Scheme at Vertu Ford West Bromwich

4.9
Rating 4.9
(477 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Lella Harding
  • Ian Jakeways
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    It’s the best experience I have had with Motability in a long time. Lella was fantastic, kept me up to date every step of the way and was so lovely when I picked the car up, even my daughter commented on how nice and friendly Lella was. It makes a real difference when someone treats you with respect when you are disabled. Would highly recommend Lella at Ford West Brom
    Response from Vertu Ford West Bromwich
    Hello Emma,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Ford West Bromwich. We are thrilled to hear that Lella made such a positive impact on your Motability journey. It's heartening to know that her dedication and friendly approach made a real difference for you and your daughter. We strive to treat all our customers with the utmost respect and care, and your feedback reaffirms our commitment to this goal.

    We truly appreciate your recommendation and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    Very professional staff, treated me with respect, very polite would highly recommend. 10/10⭐⭐⭐⭐⭐
    Response from Vertu Ford West Bromwich
    Hello Stuart P.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our staff professional, respectful, and polite. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience at Vertu Ford West Bromwich. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Very good²
    Response from Vertu Ford West Bromwich
    Hello William L.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Vertu Ford West Bromwich. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely fantastic service from start to finish, professional, kind and friendly and explained everything in detail every step of the way
    Response from Vertu Ford West Bromwich
    Dear Jacob L.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Ford West Bromwich. Our team is dedicated to providing professional, kind, and friendly service, and it's great to know that we were able to meet your expectations. We always strive to ensure that everything is explained in detail, so you feel confident every step of the way. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Lella was truly amazing throughout the entire experience. She explained every detail clearly. Whenever I had questions,she was more than happy to answer them patiently and thoroughly. Her friendly and approachable manner made the interaction comfortable and stress-free. Overall, it was a great experience.
    Response from Vertu Ford West Bromwich
    Dear Yahya T.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Lella at Vertu Ford West Bromwich. It's fantastic to know that she was able to assist you with clarity and patience, making your interaction comfortable and stress-free.

    We strive to provide the best service possible, and your kind words affirm that we are on the right track. Your satisfaction is our top priority, and we are delighted to have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Matthew
  • Rating 5.0
    very helpful and alway as been and runs the forms and anythink i ask about she would tell me five stars from me
    Response from Vertu Ford West Bromwich
    Hello Paul H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service helpful and that we could assist you with everything you needed. Your five-star rating means a lot to us, and we are delighted to know that you had a positive experience with us at Vertu Ford West Bromwich. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Friendly, informative and helpful! Thank you
    Response from Vertu Ford West Bromwich
    Hello Lexx F.,

    Thank you so much for your wonderful review! We're thrilled to hear that you found our team friendly, informative, and helpful. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford West Bromwich.

    Best regards,
    Matthew
  • Rating 5.0
    Lella, as always goes over and above (that extra mile) nothing is too much trouble to her.
    Response from Vertu Ford West Bromwich
    Dear Pam,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Lella has consistently provided you with exceptional service and goes the extra mile to ensure your needs are met. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible experience for our customers.

    If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Lella was fantastic,nothing is too much trouble for her,if I had to give a rating out of 10 id give 20
    Response from Vertu Ford West Bromwich
    Hello Keith,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Lella provided you with exceptional service and went above and beyond to assist you. Your kind words and perfect rating are greatly appreciated and will be shared with Lella and the entire team. We strive to provide the best experience possible for our customers, and feedback like yours motivates us to continue delivering top-notch service. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Chloe
  • Rating 5.0
    Welcoming and knowledgeable, Lella made the whole process very simple. Excellent service
    Response from Vertu Ford West Bromwich
    Hello Hanif M.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Lella was able to make your experience with us both welcoming and straightforward. Providing excellent service is our top priority, and it's fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,
    Chloe
  • Rating 5.0
    Very helpful and friendly staff great service
    Response from Vertu Ford West Bromwich
    Hello Shelley

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff helpful and friendly, and that you were pleased with the service you received. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Brilliant....
    Response from Vertu Ford West Bromwich
    Hi Jennifer,

    Thank you so much for your fantastic review! We're thrilled to hear that you had a brilliant experience with us at Vertu Ford West Bromwich. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Excellent communication and clear answers to questions. Very professional and took time to familiarise us with the car and process.
    Response from Vertu Ford West Bromwich
    Hello Samantha,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with us at Vertu Ford West Bromwich. Our team strives to provide clear communication and professional service, and it's great to know that we met your expectations. We are delighted that you felt well-informed about the car and the process. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Very helpful staff Richard went out of his way to make sure I was kept up to date on the process and also made me a coffee while I waited
    Response from Vertu Ford West Bromwich
    Hello Ross

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Richard and the team were able to provide you with excellent service and keep you informed throughout the process. It's great to know that you felt well taken care of, and we're glad you enjoyed the coffee while you waited. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Couldn’t have got a better service Ella is a lovely careing person Malcolm Lloyd
    Response from Vertu Ford West Bromwich
    Hello Malcolm,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a great experience with us at Vertu Ford West Bromwich. Ella will be delighted to know that her efforts made a positive impact on your visit. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    First class
    Response from Vertu Ford West Bromwich
    Hello Brian,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a first-class experience with us at Vertu Ford West Bromwich. Your feedback is incredibly valuable, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Lella was brilliant
    Response from Vertu Ford West Bromwich
    Dear Glen

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a brilliant experience with Lella at Vertu Ford West Bromwich. Your feedback is incredibly valuable to us, and we are delighted to know that our team is meeting your expectations.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Dean
  • Rating 5.0
    Friendly,helpful,explains everything lovely lady pleasant and polite total credit to the company
    Response from Vertu Ford West Bromwich
    Dear Lyn

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Vertu Ford West Bromwich. It's fantastic to know that you found our staff friendly, helpful, and informative. Your kind words about our service are greatly appreciated and will be shared with the team. We strive to provide the best experience for our customers, and your feedback is a great encouragement to us all. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Very friendly cleaned my car inside and out great experience im going back there the car they leant us was great too
    Response from Vertu Ford West Bromwich
    Hello Tommee
    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us at Vertu Ford West Bromwich. It's wonderful to know that you appreciated the cleanliness of your car and the service provided. We're also glad that the car we lent you met your expectations. We look forward to welcoming you back in the future!

    Best regards, Dawn
  • Rating 5.0
    Helpful
    Response from Vertu Ford West Bromwich
    Hello Raymond

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service helpful and appreciate your perfect rating. At Vertu Ford West Bromwich, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean

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