Motability Scheme at Vertu Ford West Bromwich

4.9
Rating 4.9
(491 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Lella Harding
  • Ian Jakeways
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    Lella was fabulous and they’d presenting the car lovely and explained it well.
    Response from Vertu Ford West Bromwich
    Hello Marie,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fabulous experience with Lella and that the car presentation and explanation met your expectations. Your feedback is incredibly valuable to us, and it’s great to know that our team is providing the service and support you deserve.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,

    Liza
  • Rating 5.0
    Absolutely fantastic. Lella made the process so easy to the point where we hardly had to lift a finger except take a few pics. Thank You
    Response from Vertu Ford West Bromwich
    Hello Julie,

    Thank you so much for your wonderful review! We're thrilled to hear that Lella made the process so seamless for you. It's our goal to ensure that our customers have a hassle-free experience, and your feedback is a testament to our efforts. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Leela above and beyond excellent service
    Response from Vertu Ford West Bromwich
    Dear Leigh,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with Leela at Vertu Ford West Bromwich. Providing exceptional service is our top priority, and it’s rewarding to know that Leela went above and beyond to meet your needs.

    Your feedback is greatly appreciated and will be shared with the team to continue inspiring outstanding service. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Selina
  • Rating 2.0
    I thought it was going to be cleaned inside and out but this did not happen
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT2SY1301 Kind regards, Liza.
  • Rating 5.0
    Lella at ford west brom is unmatched. So much knowledge and amazing customer service including adding personal touches. By far the best motability expert out there
    Response from Vertu Ford West Bromwich
    Hello Luke M.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Lella provided you with exceptional service and personal touches during your visit. It's fantastic to know that her knowledge and expertise made such a positive impression. We truly appreciate your kind words and are delighted to have her as part of our team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Lella was wonderful,as always.
    She's so helpful. Nothing is too much trouble. Always professional and friendly. She's the reason we keep going back to Ford.
    Response from Vertu Ford West Bromwich
    Dear Stephen

    Thank you so much for taking the time to leave such a glowing review. We are thrilled to hear about your positive experiences with Lella. Her dedication to providing exceptional service is truly commendable, and we are delighted to know she has made such a positive impact on your visits to Vertu Ford West Bromwich.

    Your feedback is incredibly valuable to us, and it’s wonderful to hear that Lella’s professionalism and friendliness keep you coming back. We look forward to continuing to serve you and meet your mobility needs in the future.

    Best regards,

    Keith
  • Rating 5.0
    Wonderful experience , 5 stars
    Response from Vertu Ford West Bromwich
    Hello Kamara

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a 5-star experience with us at Vertu Ford West Bromwich. Our team is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Vertu Ford West Bromwich, brilliant service as always.
    Response from Vertu Ford West Bromwich
    Dear Christine

    Thank you so much for your wonderful review! We are thrilled to hear that you consistently receive brilliant service from us at Vertu Ford West Bromwich. Your feedback is incredibly valuable and motivates our team to continue providing the best experience possible. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again soon.

    Best regards,
    Keith
  • Rating 5.0
    I had a sit & wait MOT
    & all the staff were brilliant always checking if I’m ok or needed anything. Ford customer service is always excellent & my MOT was no different. Thank you for looking after me
    Response from Vertu Ford West Bromwich
    Hello Arlene,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive sit & wait MOT appointment and that our team made sure you were comfortable and well taken care of. Providing excellent customer service is something we strive for, and it's wonderful to know we met your expectations. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to Vertu Ford West Bromwich in the future!

    Best regards,
    Keith
  • Rating 5.0
    Lelia was very good, very polite, helpful & professional
    Response from Vertu Ford West Bromwich
    Hello Arlene,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience with Lelia. Our team strives to provide professional and helpful service, and it's wonderful to know that Lelia met your expectations. Your kind words and perfect rating are greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,

    Keith
  • Rating 5.0
    Fantastic staff very friendly and very helpful. Would definitely use these again with out any issues. 5 star service. 👍👍👍👍
    Response from Vertu Ford West Bromwich
    Hello Paul,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our staff friendly and helpful. Providing a 5-star service is what we strive for, and it's fantastic to know that we met your expectations. Your kind words and positive feedback mean a lot to us, and we look forward to welcoming you back to Vertu Ford West Bromwich in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    Lela is amazing she was so helpful and made everything so so easy for us thank u!
    Response from Vertu Ford West Bromwich
    Dear Zafar

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Lela at Vertu Ford West Bromwich. It's fantastic to know that she was able to assist you effectively and make everything easy for you. Your feedback is greatly appreciated and will be shared with Lela and the team. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    The motability lady who went through the order with us was amazing-Lella-not sure if that’s the correct spelling
    Response from Vertu Ford West Bromwich
    Dear Marie,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with our Motability specialist, Lella. It's always our goal to provide exceptional service, and we're delighted that Lella was able to assist you so effectively.

    Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing Vertu Ford West Bromwich.

    Best regards,

    Dawn
  • Rating 5.0
    Lella Harding from Bristal street motors west bromwich was amazing from start to finish ,she went throigh everything and this alone is why i chose this garage because of how she made me feel and how friendly and warm she was.
    Response from Vertu Ford West Bromwich
    Dear Leanne

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Lella Harding at Bristol Street Motors West Bromwich. It's fantastic to know that her friendly and warm approach made such a significant impact on your decision to choose our garage. We are proud to have team members like Lella who go above and beyond to ensure our customers feel valued and supported.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Lella and the team. If there is anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    Dawn
  • Rating 5.0
    It’s the best experience I have had with Motability in a long time. Lella was fantastic, kept me up to date every step of the way and was so lovely when I picked the car up, even my daughter commented on how nice and friendly Lella was. It makes a real difference when someone treats you with respect when you are disabled. Would highly recommend Lella at Ford West Brom
    Response from Vertu Ford West Bromwich
    Hello Emma,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Ford West Bromwich. We are thrilled to hear that Lella made such a positive impact on your Motability journey. It's heartening to know that her dedication and friendly approach made a real difference for you and your daughter. We strive to treat all our customers with the utmost respect and care, and your feedback reaffirms our commitment to this goal.

    We truly appreciate your recommendation and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    Very professional staff, treated me with respect, very polite would highly recommend. 10/10⭐⭐⭐⭐⭐
    Response from Vertu Ford West Bromwich
    Hello Stuart P.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our staff professional, respectful, and polite. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience at Vertu Ford West Bromwich. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Very good²
    Response from Vertu Ford West Bromwich
    Hello William L.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Vertu Ford West Bromwich. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely fantastic service from start to finish, professional, kind and friendly and explained everything in detail every step of the way
    Response from Vertu Ford West Bromwich
    Dear Jacob L.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Ford West Bromwich. Our team is dedicated to providing professional, kind, and friendly service, and it's great to know that we were able to meet your expectations. We always strive to ensure that everything is explained in detail, so you feel confident every step of the way. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Lella was truly amazing throughout the entire experience. She explained every detail clearly. Whenever I had questions,she was more than happy to answer them patiently and thoroughly. Her friendly and approachable manner made the interaction comfortable and stress-free. Overall, it was a great experience.
    Response from Vertu Ford West Bromwich
    Dear Yahya T.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Lella at Vertu Ford West Bromwich. It's fantastic to know that she was able to assist you with clarity and patience, making your interaction comfortable and stress-free.

    We strive to provide the best service possible, and your kind words affirm that we are on the right track. Your satisfaction is our top priority, and we are delighted to have met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Matthew
  • Rating 5.0
    very helpful and alway as been and runs the forms and anythink i ask about she would tell me five stars from me
    Response from Vertu Ford West Bromwich
    Hello Paul H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service helpful and that we could assist you with everything you needed. Your five-star rating means a lot to us, and we are delighted to know that you had a positive experience with us at Vertu Ford West Bromwich. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew

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