Motability Scheme at Vertu Ford West Bromwich

4.9
Rating 4.9
(435 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Ian Jakeways
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Lella Harding
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    We were delighted with our mobility adviser, Lella. Her professionalism and clear explanations made the process easy to understand. She provided us with detailed information before and after getting our new car. We’re very grateful for her help.
    Response from Vertu Ford West Bromwich
    Dear Khalida B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our mobility adviser, Lella. Her professionalism and ability to clearly explain the process are qualities we truly value, and it's fantastic to know that she made your experience smooth and informative.

    We are grateful for your kind words and are delighted that you are satisfied with the service you received before and after getting your new car. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Liza
  • Rating 5.0
    The whole experience was great, very straight forward and smooth!
    Response from Vertu Ford West Bromwich
    Dear Satnam

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford West Bromwich. We are thrilled to hear that you found the process straightforward and smooth. Our team is dedicated to providing exceptional service, and your feedback is a wonderful affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    Excellent service from lella
    ( Not sure how you spell her name)From looking in June to pickup in September always keep us in the loop
    Response from Vertu Ford West Bromwich
    Hello John D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service from Lella and that she kept you informed throughout the entire process from June to September. It's always our aim to ensure our customers have a seamless experience, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Very helpful and polite nothing wasn't too much trouble for them
    Response from Vertu Ford West Bromwich
    Dear Shelley P.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team at Vertu Ford West Bromwich to be helpful and polite. It’s our goal to ensure that every customer has a positive experience, and your kind words affirm the hard work we put into achieving that.

    If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Matthew
  • Rating 5.0
    Lella was a very polite person very friendly and professional
    Response from Vertu Ford West Bromwich
    Dear Sana K.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Lella at Vertu Ford West Bromwich. Your kind words about her politeness, friendliness, and professionalism mean a lot to us. We strive to provide the best service possible, and it’s always rewarding to know when we’ve succeeded. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Lella was very helpful she whent above and behond to help throughout the whole process highly recommended
    Response from Vertu Ford West Bromwich
    Hello Leigh W.,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Lella was able to assist you and go above and beyond throughout the entire process. Your recommendation means a lot to us, and we're delighted to know you had such a positive experience at Vertu Ford West Bromwich. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Lella Is A Lovely Lady, Was A Pleasure To Meet Her. Talked Me Through Everything And Didnt Rush Me Off.
    Response from Vertu Ford West Bromwich
    Dear Helene M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Lella at Vertu Ford West Bromwich. It's great to know that she was able to assist you thoroughly and at your own pace. Your feedback is incredibly valuable to us, and we are delighted that you felt well taken care of. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Liza
  • Rating 5.0
    Very satisfied, no problems whatsoever very happy with the service
    Response from Vertu Ford West Bromwich
    Hello Kenneth,

    Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you are very satisfied and happy with the service you received at Vertu Ford West Bromwich. Our team is dedicated to providing the best experience possible, and your kind words are truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Great
    Response from Vertu Ford West Bromwich
    Hello Luke D.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a great experience with us at Vertu Ford West Bromwich. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very good this is my second car been good all the way through can't wait to pick up my new puma mr Paul grainger
    Response from Vertu Ford West Bromwich
    Hello Mr. Grainger,

    Thank you so much for your wonderful review and for choosing us again for your new car. We're thrilled to hear that your experience with us has been positive throughout. It's always a pleasure to assist you, and we can't wait for you to pick up your new Puma. If you have any questions or need further assistance, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    Lella is always really helpful and knowledgeable, she always makes you feel comfortable.
    Response from Vertu Ford West Bromwich
    Dear Pam,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Lella has been able to assist you with her helpful and knowledgeable service. It's great to know that she makes you feel comfortable during your visits. Your feedback is incredibly valuable to us, and we will be sure to pass along your kind words to Lella. We look forward to continuing to serve you at Vertu Ford West Bromwich.

    Best regards,
    Dean
  • Rating 5.0
    Very helpful
    Response from Vertu Ford West Bromwich
    Hello David,

    Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service very helpful. At Vertu Ford West Bromwich, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Amazing service thank you xx
    Response from Vertu Ford West Bromwich
    Hello Daniel,

    Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with our service at Vertu Ford West Bromwich. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Very polite and help full 10 out10 Kevin neale
    Response from Vertu Ford West Bromwich
    Hello Kevin,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team to be polite and helpful during your visit to Vertu Ford West Bromwich. Your perfect rating of 10 out of 10 truly means a lot to us, and it motivates us to continue providing excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.

    Kind regards,
    Matthew
  • Rating 5.0
    Very good service
    Response from Vertu Ford West Bromwich
    Hello Peter,

    Thank you for your wonderful review! We’re thrilled you had a great experience with our service at Vertu Ford West Bromwich. Your feedback is appreciated. If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Lella was extremely helpful & explained everything to me. 1st time having a mobility car, very happy & would highly recommend her & the West Bromwich dealership.
    Response from Vertu Ford West Bromwich
    Dear Sally,

    Thank you for your feedback! We're delighted that Lella helped you and that your first experience with a Motability car was positive. Your recommendation is appreciated, and we're glad you liked our West Bromwich dealership service. If you have any questions or need assistance, please reach out. We look forward to serving you again.

    Best regards,
    Kerry
  • Rating 5.0
    So helpful and quick
    Response from Vertu Ford West Bromwich
    Dear Audrey J.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful and quick. At Vertu Ford West Bromwich, we strive to provide the best possible experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Very easy process. I do like the self check in and check out. Saves a lot of time
    Response from Vertu Ford West Bromwich
    Hello Julie,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found the self check-in and check-out process easy and time-saving. Our team is dedicated to providing a seamless experience for our customers, and your feedback is greatly appreciated. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Excellent disposition good communication and understanding
    Thank you so much
    Response from Vertu Ford West Bromwich
    Dear Izabella

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had such a positive experience at Vertu Ford West Bromwich. Your kind words about our communication and understanding mean a lot to us. We are committed to providing excellent service to all our customers, and it’s wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Keith
  • Rating 5.0
    Great lady new what she was on about
    Response from Vertu Ford West Bromwich
    Hello William

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Vertu Ford West Bromwich. It's great to know that our staff's expertise made a difference during your visit. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Keith

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