Motability Scheme at Vertu Ford West Bromwich

4.9
Rating 4.9
(455 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Ian Jakeways
  • Lella Harding
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    The staff at ford were absolutely amazing and kept me up to date with everything. Thank you
    Response from Vertu Ford West Bromwich
    Hello Charlotte,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu Ford West Bromwich. Keeping our customers informed and satisfied is our top priority, and your feedback truly means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    everything was so easily explained, waa repeated so we 100% understood everything and was asked in between if he had any questions, it was all straight forward and eaay thanks to ian & leela would definitely recommend this place
    Response from Vertu Ford West Bromwich
    Dear Sameena
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was straightforward and easy. Ian and Leela will be delighted to know that their efforts made a positive impact on your visit. Your recommendation means a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Ford West Bromwich.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    Quick and simple check in and out work was conducted quickly helpful staff
    Response from Vertu Ford West Bromwich
    Hello Deanna,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with us was quick and simple, and that our staff was able to assist you efficiently. Providing excellent service is our top priority, and it's great to know we met your expectations. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Lella is absolutely fantastic very knowledgeable and patience. She carries her weight in gold for your company
    Response from Vertu Ford West Bromwich
    Hello Andrew B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Lella. Her knowledge and patience are indeed invaluable to our team, and it's fantastic to know that her efforts made such a great impression on you. Your feedback is greatly appreciated and will be shared with Lella and the rest of our team. We look forward to welcoming you back to Vertu Ford West Bromwich in the future.

    Best regards,
    Liza
  • Rating 5.0
    I dealt with Lella fantastic service 10 out of 10 highly recommended Darren G
    Response from Vertu Ford West Bromwich
    Hello Darren,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with Lella at Vertu Ford West Bromwich. Your recommendation and perfect rating mean a lot to us, and it's great to know that our service met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    The customer service is absolutely amazing, also very personalised attention to detail and needs of individuals, made to feel comfortable and incredibly efficient and helpful; could not praise them, very grateful for it all, thank you so much.
    Response from Vertu Ford West Bromwich
    Dear Izabella W.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our customer service at Vertu Ford West Bromwich. Providing personalized attention and ensuring our customers feel comfortable and supported is our top priority, and it's incredibly rewarding to know that we met your expectations.

    Your kind words and high rating mean a lot to us, and we are grateful for your feedback. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,
    Matthew
  • Rating 5.0
    Absolutely fantastic
    Response from Vertu Ford West Bromwich
    Dear Sarah B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an absolutely fantastic experience with us at Vertu Ford West Bromwich. Your feedback is incredibly important to us, and it’s great to know that we met your expectations.

    If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    Danielle
    Vertu Ford West Bromwich Team
  • Rating 5.0
    Lella was wonderful in dealing with my request for a motability vehicle.
    It was a pleasure meeting her
    Response from Vertu Ford West Bromwich
    Dear Jacqueline W.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Lella was able to assist you wonderfully with your Motability vehicle request. It’s always a pleasure to know that our team members are making a positive impact on our customers' experiences. Your kind words and perfect rating mean a lot to us. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Fantastic service great customer service
    Lella is an assett to you
    Response from Vertu Ford West Bromwich
    Dear Suzanne M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you received fantastic service and that our customer service met your expectations. Lella is indeed a valuable member of our team, and we will be sure to pass along your kind words to her. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Fantastic service ! Lella helped us so much and saw me early on 2 occasions!
    Thank you to her !
    Response from Vertu Ford West Bromwich
    Dear Niamh

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Ford West Bromwich. Lella will be delighted to know that her efforts made a positive impact on your visits. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards, Dawn

    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    Very professional and easy to talk to.
    Response from Vertu Ford West Bromwich
    Dear Santokh

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team professional and easy to talk to. At Vertu Ford West Bromwich, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Dean
  • Rating 5.0
    Always helpful kind and considerate.
    Response from Vertu Ford West Bromwich
    Hello Christine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at Vertu Ford West Bromwich to be helpful, kind, and considerate. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    Absolutely lovely service. They couldn't have done anything more
    Response from Vertu Ford West Bromwich
    Hello Frederick,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an absolutely lovely experience with our service at Vertu Ford West Bromwich. Our team is dedicated to providing the best possible service, and your kind words affirm that we are on the right track. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Amazing service. Very helpful and knowledgeable.
    Response from Vertu Ford West Bromwich
    Hello Craig,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with our service at Vertu Ford West Bromwich. Our team takes great pride in being helpful and knowledgeable, and it’s fantastic to know that we met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted to have earned your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Very helpful, the lady showed us what was what. They were all so nice and friendly
    Response from Vertu Ford West Bromwich
    Dear Helen H.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our team helpful and friendly during your visit to Vertu Ford West Bromwich. It's our goal to ensure that every customer feels supported and informed, and your feedback reassures us that we are on the right track.

    Best regards,
    Chloe
  • Rating 5.0
    They showed what they had done and talk us through it
    Response from Vertu Ford West Bromwich
    Dear Helen H.,

    Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu Ford West Bromwich. It's great to know that our staff was able to clearly explain the work they completed for you. Your satisfaction is our top priority, and your feedback is truly appreciated.


    Best regards,

    Chloe
  • Rating 5.0
    We dealt with Lella at Vertu Ford.
    She was very understanding and helpful.
    Response from Vertu Ford West Bromwich
    Hello Frank,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Lella at Vertu Ford. It's great to know that she was able to provide you with the understanding and help you needed. Your feedback is incredibly valuable to us, and we're delighted that you had a 5-star experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0


    Very polite and friendly
    Michael Bird
    Response from Vertu Ford West Bromwich
    Hello Michael

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be polite and friendly during your visit. Providing excellent customer service is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Ford West Bromwich in the future.

    Best regards,
    Keith
  • Rating 5.0
    It's ok but got to keep eye on tyres
    Response from Vertu Ford West Bromwich
    Hello Paul,

    Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience with us. If you need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Leila was very professional, patient and explained thing clearly.
    Response from Vertu Ford West Bromwich
    Dear Gulbinder
    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Leila at Vertu Ford West Bromwich. It's fantastic to know that her professionalism, patience, and clear explanations made your visit a pleasant one. Your feedback is greatly appreciated and will be shared with Leila and the team. We look forward to serving you again in the future.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford West Bromwich

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