Motability Scheme at Vertu Ford West Bromwich

4.9
Rating 4.9
(502 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Lella Harding
  • Ian Jakeways
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    Lella was fantastic! She was patient, professional but also friendly and kind. Thank you very much.
    Response from Vertu Ford West Bromwich
    Dear Lynn

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Lella. Her patience, professionalism, and friendly demeanor are qualities we greatly value in our team members, and it's fantastic to know they made a difference during your visit.

    Your kind words and perfect rating are truly appreciated and will be shared with Lella and the rest of our team. We are committed to providing exceptional service to all our customers, and your feedback encourages us to continue striving for excellence.

    If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Ford West Bromwich in the future.

    Warm regards,

    Dean
  • Rating 5.0
    Lella and the team are absolutely fantastic. Got me back on the road within 2 weeks. Absolutely amazing! Highly recommend
    Response from Vertu Ford West Bromwich
    Dear Terri-ann

    Thank you so much for your wonderful review! We are thrilled to hear that Lella and the team were able to get you back on the road so quickly. Your kind words and high recommendation mean a lot to us. We strive to provide the best service possible, and it's fantastic to know we met your expectations. If you ever need anything else, please don't hesitate to reach out. Safe travels!

    Best regards,
    Keith
  • Rating 5.0
    Brilliant from start to finish. Hammad kept me informed throughout and had my courtesy car waiting for me. He made me feel at ease and I felt comfortable leaving my car with him.
    Response from Vertu Ford West Bromwich
    Dear Anthea

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Vertu Ford West Bromwich. Hammad will be delighted to know that he made you feel at ease and kept you well-informed throughout the process. Your comfort and satisfaction are our top priorities, and it's great to know we achieved that for you. We appreciate your feedback and look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    Very good service
    Response from Vertu Ford West Bromwich
    Dear Glynis

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with our service at Vertu Ford West Bromwich. Our team is dedicated to providing the best possible service to our customers, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Keith
  • Rating 5.0
    I'm really impressed with Vertu Ford, West Bromwich & Lella Harding (motability specialist). Not only did they give a 5 star service, from selecting my next, new motability car, right until I drove off their forecourt in my new Ford Puma.
    I was especially impressed & felt individually valued, as there was a huge red bow on the bonnet of my new car, which I've never had with any of my previous motability vehicles.
    Lella Harding was outstanding & kept me informed at every step & was always available when I rang... She's an asset to Vertu Ford, West Bromwich & to motability.
    I'm really looking forward to driving my new car & showing it off to my family & friends.
    Many thanks go to Lella, Vertu, West Bromwich & motability, I'm an extremely happy customer
    Response from Vertu Ford West Bromwich
    Dear Michelle

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Vertu Ford West Bromwich. It's fantastic to know that Lella Harding made your journey to selecting and receiving your new Ford Puma so special. We always strive to make our customers feel valued, and we're delighted that the little touches, like the red bow, added to your experience.

    Lella is indeed a remarkable member of our team, and we will be sure to pass on your kind words to her. Your satisfaction is our top priority, and knowing that you are extremely happy with your new car brings us great joy.

    We hope you enjoy every moment driving your new Ford Puma and showing it off to your family and friends. If you need any further assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing Vertu Ford West Bromwich and for being a valued customer of the Motability Scheme.

    Warm regards,

    Keith
  • Rating 5.0
    Very good, kept me in the loop of what was going on
    Response from Vertu Ford West Bromwich
    Hello Hayley,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us and that we were able to keep you informed throughout the process. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,
    Matthew
  • Rating 5.0
    Lela was very helpful she helped me out loads and answered all questions asked
    Response from Vertu Ford West Bromwich
    Dear Robert,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that Lela was able to assist you effectively and answer all your questions. Providing excellent service is our top priority, and it's wonderful to know that Lela's efforts made a difference in your experience with us.

    Your feedback is greatly appreciated and will be shared with the team to continue inspiring great service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Kerry
  • Rating 5.0
    Excellent helpful and friendly service. Whole process seamless
    Response from Vertu Ford West Bromwich
    Dear Hanif

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent, helpful, and friendly. It's great to know that the whole process was seamless for you. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,
    Dean
  • Rating 5.0
    They looked after me very well.
    My car went in as soon as I booked in. I had z couple of coffees and a relax for a couple of hours.
    Thank you
    Response from Vertu Ford West Bromwich
    Hello Andrew

    Thank you so much for taking the time to share your experience with us at Vertu Ford West Bromwich. We're thrilled to hear that you felt well looked after and that your car was attended to promptly. It's great to know you enjoyed some coffee and relaxation while you waited. Your kind words and perfect rating mean a lot to us, and we look forward to welcoming you back in the future.

    Best regards,
    Dean
  • Rating 5.0
    Couldn’t fault the quality of service by the Motability representative and the service department
    Response from Vertu Ford West Bromwich
    Hello Stephen,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were pleased with the quality of service provided by our Motability representative and the service department. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,

    Dawn

  • Rating 5.0
    Lella at Ford was such a great help she was amazing and the car is brilliant such a lovely car
    Response from Vertu Ford West Bromwich
    Hello Jason,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Lella was able to assist you effectively and that you're enjoying your new car. It's fantastic to know that the car meets your expectations and that you find it lovely. Your feedback is greatly appreciated and will be shared with Lella and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Lella was fabulous and they’d presenting the car lovely and explained it well.
    Response from Vertu Ford West Bromwich
    Hello Marie,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fabulous experience with Lella and that the car presentation and explanation met your expectations. Your feedback is incredibly valuable to us, and it’s great to know that our team is providing the service and support you deserve.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,

    Liza
  • Rating 5.0
    Absolutely fantastic. Lella made the process so easy to the point where we hardly had to lift a finger except take a few pics. Thank You
    Response from Vertu Ford West Bromwich
    Hello Julie,

    Thank you so much for your wonderful review! We're thrilled to hear that Lella made the process so seamless for you. It's our goal to ensure that our customers have a hassle-free experience, and your feedback is a testament to our efforts. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Leela above and beyond excellent service
    Response from Vertu Ford West Bromwich
    Dear Leigh,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with Leela at Vertu Ford West Bromwich. Providing exceptional service is our top priority, and it’s rewarding to know that Leela went above and beyond to meet your needs.

    Your feedback is greatly appreciated and will be shared with the team to continue inspiring outstanding service. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Selina
  • Rating 2.0
    I thought it was going to be cleaned inside and out but this did not happen
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT2SY1301 Kind regards, Liza.
  • Rating 5.0
    Lella at ford west brom is unmatched. So much knowledge and amazing customer service including adding personal touches. By far the best motability expert out there
    Response from Vertu Ford West Bromwich
    Hello Luke M.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Lella provided you with exceptional service and personal touches during your visit. It's fantastic to know that her knowledge and expertise made such a positive impression. We truly appreciate your kind words and are delighted to have her as part of our team. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Lella was wonderful,as always.
    She's so helpful. Nothing is too much trouble. Always professional and friendly. She's the reason we keep going back to Ford.
    Response from Vertu Ford West Bromwich
    Dear Stephen

    Thank you so much for taking the time to leave such a glowing review. We are thrilled to hear about your positive experiences with Lella. Her dedication to providing exceptional service is truly commendable, and we are delighted to know she has made such a positive impact on your visits to Vertu Ford West Bromwich.

    Your feedback is incredibly valuable to us, and it’s wonderful to hear that Lella’s professionalism and friendliness keep you coming back. We look forward to continuing to serve you and meet your mobility needs in the future.

    Best regards,

    Keith
  • Rating 5.0
    Wonderful experience , 5 stars
    Response from Vertu Ford West Bromwich
    Hello Kamara

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a 5-star experience with us at Vertu Ford West Bromwich. Our team is dedicated to providing excellent service, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Vertu Ford West Bromwich, brilliant service as always.
    Response from Vertu Ford West Bromwich
    Dear Christine

    Thank you so much for your wonderful review! We are thrilled to hear that you consistently receive brilliant service from us at Vertu Ford West Bromwich. Your feedback is incredibly valuable and motivates our team to continue providing the best experience possible. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again soon.

    Best regards,
    Keith
  • Rating 5.0
    I had a sit & wait MOT
    & all the staff were brilliant always checking if I’m ok or needed anything. Ford customer service is always excellent & my MOT was no different. Thank you for looking after me
    Response from Vertu Ford West Bromwich
    Hello Arlene,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had a positive sit & wait MOT appointment and that our team made sure you were comfortable and well taken care of. Providing excellent customer service is something we strive for, and it's wonderful to know we met your expectations. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back to Vertu Ford West Bromwich in the future!

    Best regards,
    Keith

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