Motability Scheme at Vertu Ford West Bromwich

4.8
Rating 4.8
(408 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Ian Jakeways
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Lella Harding
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    VERY good
  • Rating 5.0
    As usual Lella was charming, helpful and the ultimate professional. One of the reasons we always come back to West Bromwich Ford
    Response from Vertu Ford West Bromwich
    Dear Pauline M.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Lella has consistently provided you with charming, helpful, and professional service. It's always our goal to ensure our customers have a positive experience, and knowing that Lella contributes to your decision to return to West Bromwich Ford is truly rewarding.

    Your kind words and perfect rating mean a lot to us, and we look forward to continuing to serve you with the same level of excellence in the future. If there's anything more we can do for you, please don't hesitate to let us know.

    Kind regards,
    Matthew
  • Rating 5.0
    Absolutely brilliant Kept informed through the whole process all staff where lovely and informative and made the whole process easy and stress free
    Response from Vertu Ford West Bromwich
    Hello Colin H.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at Vertu Ford West Bromwich. Our team is dedicated to keeping our customers informed and making the process as easy and stress-free as possible, so it's fantastic to know that we achieved this for you. Your kind words about our staff are greatly appreciated and will be shared with the entire team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Vertu Ford West Bromwich Team
    Danielle
  • Rating 5.0
    Absolutely spot on. Couldn't have asked for an easier car buying experience. lan was always on hand to give lots of information and to answer any of our questions. A very happy friendly guy Very professional and helpful
    Other staff we met were also very polite and friendly
    I would certainly recommend.
    THANK YOU!
    Response from Vertu Ford West Bromwich
    Hello Luke
    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive car buying experience at Vertu Ford West Bromwich. It's fantastic to know that Ian and the rest of our team were able to provide you with all the information you needed and made you feel welcome and supported throughout the process.

    Your kind words about our staff's professionalism and friendliness mean a lot to us, and we're delighted to have met your expectations. We truly appreciate your recommendation and are grateful for your support.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    The Vertu Ford West Bromwich Team
  • Rating 5.0
    They have kept me informed and we're super organised. They went above what they had to to get the only car that would work for me.
    Response from Vertu Ford West Bromwich
    Hello Emma
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you felt informed and appreciated our organization throughout your experience with us. Our team always strives to go above and beyond to meet our customers' needs, and it's fantastic to know that we were able to find the perfect car for you. Your feedback means a lot to us and motivates us to continue providing exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    Very friendly and professional
    Knows his job
    Response from Vertu Ford West Bromwich
    Hello Luke

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our team friendly and professional. It's wonderful to know that our expertise met your expectations. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford West Bromwich.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Great staff & had an nice easy experience
    Response from Vertu Ford West Bromwich
    Hello Amanda,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a nice and easy experience with our team at Vertu Ford West Bromwich. Our staff strives to provide the best service possible, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    Good
    Response from Vertu Ford West Bromwich
    Hello John

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Vertu Ford West Bromwich. Your feedback is incredibly valuable, and we are delighted to know that our services met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Lella is always super friendly and professional. Helps you feel comfortable and at ease. Also spotted a discrepancy with prices which she sorted swiftly. Always a pleasure.Thank you x
    Response from Vertu Ford West Bromwich
    Hello Stephen B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Lella. It's great to know that she made you feel comfortable and at ease while also addressing the pricing discrepancy swiftly. We strive to provide the best service possible, and your feedback is truly appreciated. We look forward to welcoming you back to Vertu Ford West Bromwich in the future.

    Best regards,
    Liza.
  • Rating 5.0
    A brilliant personal service. All needs met by excellent professional staff especially lella.
    Response from Vertu Ford West Bromwich
    Dear Lesley

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a brilliant personal service experience at Vertu Ford West Bromwich. Our team, especially Lella, is dedicated to meeting all of our customers' needs with professionalism and care, and it’s fantastic to know that we succeeded in doing so for you.

    Your kind words and perfect rating mean a lot to us and serve as a great motivation to continue providing excellent service. If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out.

    We look forward to serving you again in the future.

    Warm regards,

    Dawn
    Vertu Ford West Bromwich Team
  • Rating 5.0
    The only reason I came back to ford is because of lella harding. She is an absolute credit to ford
    Every question answered, and goes above and beyond to make the experience uncomplicated
    Response from Vertu Ford West Bromwich
    Dear Lorraine G.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Vertu Ford West Bromwich and that Lella Harding made such a significant impact on your visit. Lella is indeed a valuable member of our team, and we are delighted to know she was able to assist you effectively and make your experience uncomplicated.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your continued trust in Ford. If there is anything else we can do for you, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Fantastic service from start to finish. Would tell anyone to use this garage staff were polite respectful and helpful
    Response from Vertu Ford West Bromwich
    Hello Stephen J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us from start to finish. Our team at Vertu Ford West Bromwich takes great pride in providing polite, respectful, and helpful service, and it’s incredibly rewarding to know that we met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

    Kind regards,
    Matthew
  • Rating 3.0
    Took a while for them to start the service as they needed authentication from motability first, but once obtained it was done quickly and efficiently.
    Response from Vertu Ford West Bromwich
    Hello Jennifer,

    Thank you for taking the time to share your feedback with us. We appreciate your patience while we completed the necessary authentication process with Motability. We're glad to hear that once we had everything in place, the service was carried out quickly and efficiently. Your insights are valuable to us as we strive to improve our processes and ensure a smoother experience for all our customers. If there's anything more we can do for you, please don't hesitate to reach out. Kind regards, Dean
  • Rating 5.0
    Can't fault Lella. Wonderful branch so happy with the service
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Lella was very helpful when collecting my car. Showed me all the controls etc and made sure I was comfortable before driving off
    Response from Vertu Ford West Bromwich
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
  • Rating 5.0
    Very good experience and staff were very helpful
    Response from Vertu Ford West Bromwich
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
  • Rating 5.0
    The whole process from start to finish was very easy,and Lella kept us updated with the progress of my car.

    She’s a treasure to ford and the mobility scheme
    Thank you
    Response from Vertu Ford West Bromwich
    Good afternoon Cherie. Thank you so much for your kind words! We are so happy to hear that Lella was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Absolutely fantastic as always, lella is extremely, patient, kind and explains everything so well. My car was sorted very quickly. Definitely recommend Ford Bristol st
    Response from Vertu Ford West Bromwich
    Thank you so much for your kind words! We are so happy to hear that Lella was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

  • Rating 5.0
    Helpful good service
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 1.0
    Very poor
    Response from Vertu Ford West Bromwich
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1NA3003 Kind regards, Matthew.

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