Motability Scheme at Vertu Ford West Bromwich

4.9
Rating 4.9
(447 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford West Bromwich

Motability Scheme at Vertu Ford West Bromwich{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford West Bromwich can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford West Bromwich on 03445586333 to make an appointment with our Motability specialist.

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Contact information

Address
New Swan Lane
0
West Bromwich B70 0NS
GB
Get directions
Phone Number
Call Vertu Ford West Bromwich on 0344 558 6333
0344 558 6333
0344 558 6333
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Ian Jakeways
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Melanie Smith
  • Lella Harding
  • Steven Cooper
  • Hammaad Hafezjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Ford West Bromwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford West Bromwich

  • Rating 5.0
    Fantastic service great customer service
    Lella is an assett to you
    Response from Vertu Ford West Bromwich
    Dear Suzanne M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you received fantastic service and that our customer service met your expectations. Lella is indeed a valuable member of our team, and we will be sure to pass along your kind words to her. Your feedback is greatly appreciated and motivates us to continue providing excellent service. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Fantastic service ! Lella helped us so much and saw me early on 2 occasions!
    Thank you to her !
    Response from Vertu Ford West Bromwich
    Dear Niamh

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Ford West Bromwich. Lella will be delighted to know that her efforts made a positive impact on your visits. Providing exceptional service is our top priority, and it's rewarding to know that we met your expectations.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards, Dawn

    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    Very professional and easy to talk to.
    Response from Vertu Ford West Bromwich
    Dear Santokh

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team professional and easy to talk to. At Vertu Ford West Bromwich, we strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Dean
  • Rating 5.0
    Always helpful kind and considerate.
    Response from Vertu Ford West Bromwich
    Hello Christine,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team at Vertu Ford West Bromwich to be helpful, kind, and considerate. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    Absolutely lovely service. They couldn't have done anything more
    Response from Vertu Ford West Bromwich
    Hello Frederick,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an absolutely lovely experience with our service at Vertu Ford West Bromwich. Our team is dedicated to providing the best possible service, and your kind words affirm that we are on the right track. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Amazing service. Very helpful and knowledgeable.
    Response from Vertu Ford West Bromwich
    Hello Craig,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an amazing experience with our service at Vertu Ford West Bromwich. Our team takes great pride in being helpful and knowledgeable, and it’s fantastic to know that we met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted to have earned your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Very helpful, the lady showed us what was what. They were all so nice and friendly
    Response from Vertu Ford West Bromwich
    Dear Helen H.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our team helpful and friendly during your visit to Vertu Ford West Bromwich. It's our goal to ensure that every customer feels supported and informed, and your feedback reassures us that we are on the right track.

    Best regards,
    Chloe
  • Rating 5.0
    They showed what they had done and talk us through it
    Response from Vertu Ford West Bromwich
    Dear Helen H.,

    Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu Ford West Bromwich. It's great to know that our staff was able to clearly explain the work they completed for you. Your satisfaction is our top priority, and your feedback is truly appreciated.


    Best regards,

    Chloe
  • Rating 5.0
    We dealt with Lella at Vertu Ford.
    She was very understanding and helpful.
    Response from Vertu Ford West Bromwich
    Hello Frank,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your positive experience with Lella at Vertu Ford. It's great to know that she was able to provide you with the understanding and help you needed. Your feedback is incredibly valuable to us, and we're delighted that you had a 5-star experience. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0


    Very polite and friendly
    Michael Bird
    Response from Vertu Ford West Bromwich
    Hello Michael

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be polite and friendly during your visit. Providing excellent customer service is our top priority, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Ford West Bromwich in the future.

    Best regards,
    Keith
  • Rating 5.0
    It's ok but got to keep eye on tyres
    Response from Vertu Ford West Bromwich
    Hello Paul,

    Thank you for taking the time to leave us a review. We're glad to hear that you had a positive experience with us. If you need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Leila was very professional, patient and explained thing clearly.
    Response from Vertu Ford West Bromwich
    Dear Gulbinder
    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Leila at Vertu Ford West Bromwich. It's fantastic to know that her professionalism, patience, and clear explanations made your visit a pleasant one. Your feedback is greatly appreciated and will be shared with Leila and the team. We look forward to serving you again in the future.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Ford West Bromwich
  • Rating 5.0
    We were delighted with our mobility adviser, Lella. Her professionalism and clear explanations made the process easy to understand. She provided us with detailed information before and after getting our new car. We’re very grateful for her help.
    Response from Vertu Ford West Bromwich
    Dear Khalida B.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our mobility adviser, Lella. Her professionalism and ability to clearly explain the process are qualities we truly value, and it's fantastic to know that she made your experience smooth and informative.

    We are grateful for your kind words and are delighted that you are satisfied with the service you received before and after getting your new car. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    Liza
  • Rating 5.0
    The whole experience was great, very straight forward and smooth!
    Response from Vertu Ford West Bromwich
    Dear Satnam

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford West Bromwich. We are thrilled to hear that you found the process straightforward and smooth. Our team is dedicated to providing exceptional service, and your feedback is a wonderful affirmation of our efforts.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    Excellent service from lella
    ( Not sure how you spell her name)From looking in June to pickup in September always keep us in the loop
    Response from Vertu Ford West Bromwich
    Hello John D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service from Lella and that she kept you informed throughout the entire process from June to September. It's always our aim to ensure our customers have a seamless experience, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Very helpful and polite nothing wasn't too much trouble for them
    Response from Vertu Ford West Bromwich
    Dear Shelley P.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team at Vertu Ford West Bromwich to be helpful and polite. It’s our goal to ensure that every customer has a positive experience, and your kind words affirm the hard work we put into achieving that.

    If there’s anything more we can do for you in the future, please don’t hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Matthew
  • Rating 5.0
    Lella was a very polite person very friendly and professional
    Response from Vertu Ford West Bromwich
    Dear Sana K.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Lella at Vertu Ford West Bromwich. Your kind words about her politeness, friendliness, and professionalism mean a lot to us. We strive to provide the best service possible, and it’s always rewarding to know when we’ve succeeded. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Lella was very helpful she whent above and behond to help throughout the whole process highly recommended
    Response from Vertu Ford West Bromwich
    Hello Leigh W.,

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Lella was able to assist you and go above and beyond throughout the entire process. Your recommendation means a lot to us, and we're delighted to know you had such a positive experience at Vertu Ford West Bromwich. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Lella Is A Lovely Lady, Was A Pleasure To Meet Her. Talked Me Through Everything And Didnt Rush Me Off.
    Response from Vertu Ford West Bromwich
    Dear Helene M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Lella at Vertu Ford West Bromwich. It's great to know that she was able to assist you thoroughly and at your own pace. Your feedback is incredibly valuable to us, and we are delighted that you felt well taken care of. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Liza
  • Rating 5.0
    Very satisfied, no problems whatsoever very happy with the service
    Response from Vertu Ford West Bromwich
    Hello Kenneth,

    Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you are very satisfied and happy with the service you received at Vertu Ford West Bromwich. Our team is dedicated to providing the best experience possible, and your kind words are truly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza

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