Motability Scheme at Evans Halshaw Ford Wolverhampton

4.8
Rating 4.8
(156 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Welcome to Evans Halshaw Ford Wolverhampton

Motability Scheme at Evans Halshaw Ford WolverhamptonMotability Scheme at Evans Halshaw Ford Wolverhampton

At Evans Halshaw Ford Wolverhampton, our fully trained Motability Specialists will guide you through every step of the way for your peace of mind when choosing your next Motability vehicle.

"

We can help you by:

• Confirming your eligibility for the Motability Scheme • Supporting you in choosing the right car • Arranging a test drive • Ordering and supplying your new Motability Scheme car • Servicing and maintaining your car

Whether it is your first Motability car or you are renewing, our dedicated specialists are ready to help you open the door to everyday freedom. Ford have a wide range of Motability cars, in both manual and electric drive transmissions, with many available from Nil advance payment. "

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Contact information

Address
57-73 Birmingham Road
West Midlands WV2 3LS
GB
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Phone Number
Call Evans Halshaw Ford Wolverhampton on 01902 875400
01902 875400
01902 875400
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Stefan Reed
  • Daniel Wright
  • Mark Rought
  • George Williams
  • Have Sadiku
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Cain Mann
  • Daniel Thomas
We recommend calling and booking an appointment before visiting.
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Accessibility features at Evans Halshaw Ford Wolverhampton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Evans Halshaw Ford Wolverhampton

  • Rating 1.0
    I booked the car in for its service, scheduled for 8:00am the day before the service was due. That was all confirmed. Then, the very next day, I received a call asking if I wanted to book my car in. I explained that it was already booked. The person on the phone said there was no record of that booking. She checked — and sure enough, there was nothing logged. That time slot had now been given to someone else.

    So it was rebooked for 10:00am the following day. Now, I had a hospital appointment in Birmingham at 1:00pm that same afternoon, so I asked how long the service would take. I was told, “Two hours.” That was fine — tight, but manageable. I agreed to wait at the garage.

    I arrived at Evans Halshaw just before 10:00am and handed over the keys. I reminded them I was waiting. The staff member then said, “It could be four hours.” I said no — we agreed on two hours, because I had somewhere important to be. Still, I had no choice. My oil needed changing and I wasn’t going to risk damaging the car — it’s not even mine, it belongs to Motability.

    So I agreed to wait — and cancelled my hospital appointment, which I’d been waiting over nine weeks for.

    I handed the keys over just before 10:00am. Then at 10:45, a staff member called Dan came over and told me they hadn’t had authorisation yet from Motability. I asked, “What do you mean?” He said they’d been trying to contact them but couldn’t get through. So I called Motability myself. Their exact words were: “The request only came through to us at 10:40.”

    So someone at Evans Halshaw sat on the request for 40 minutes before even sending it in. And as I later found out, Motability can take up to two hours to give authorisation for servicing. So my two-hour appointment could easily have stretched to four hours — exactly what I was told might happen, despite the original agreement.

    Now let me be clear: I live with PTSD, multiple mental health conditions, and several physical health challenges. Sitting around for hours like that, under stress, is incredibly difficult. This isn’t just inconvenience — it’s genuinely harmful to my wellbeing.

    I want to be fair: the actual work done on the car was excellent. No complaints there. But the handling of the booking, the lack of communication, and the way I was left to cancel my long-awaited medical appointment because of someone else’s disorganisation? That’s unacceptable.

    When this lease is up, I will not be choosing Ford again.
    Response from Evans Halshaw Ford Wolverhampton
    Hi Duncan,

    Thank you for taking the time to share your experience with us.

    I am truly sorry to hear about the issues you faced during your recent service appointment at Evans Halshaw Ford Wolverhampton. Your feedback is invaluable, and I want to sincerely apologise for the inconvenience and stress this situation has caused you.


    Please be assured that we take your feedback seriously and are committed to improving our processes to prevent similar occurrences in the future.

    We will be reviewing our booking and communication procedures to ensure a more reliable and efficient service for all our customers.

    I appreciate your kind words about the quality of the work done on your car, and I hope we can regain your trust in the future. If there is anything further we can do to address your concerns, please do not hesitate to reach out.

    Evans Halshaw Customer Services
  • Rating 5.0
    Jack was brilliant from start to finish
    A credit to the company
    Many thanks for everything
    Response from Evans Halshaw Ford Wolverhampton
    Hi Gary,

    Thank you for the great review!

    We really appreciate you taking the time to feedback your experience with Jack.

    We look forward to welcoming you back,
    Evans Halshaw Customer Services
  • Rating 5.0
    Very good service, especially as the car was collected and returned.
    Response from Evans Halshaw Ford Wolverhampton
    Hi Martin,

    Thank you for your kind words - we're glad to have been of service!

    Take care,
    Evans Halshaw Customer Services
  • Rating 5.0
    Everything was so straightforward. The staff were all very friendly and helpful especially Stefan who I dealt with
    Response from Evans Halshaw Ford Wolverhampton
    Hello Jody,

    Stefan will appreciate you leaving this a review - thank you!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Amazing service from my first visit to order car to collection couldn't have asked for more.
    Response from Evans Halshaw Ford Wolverhampton
    Hi Michelle,

    Thank you very much for leaving a review!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Very helpful and informative 👍
    Response from Evans Halshaw Ford Wolverhampton
    Hi Gary,

    A huge thanks for taking the time to rate your recent experience with us.

    The leadership team love to see such great feedback!

    Have a nice day,
    Evans Halshaw Customer Services
  • Rating 5.0
    Was collected and bought back by a nice man . It was also clean . Nice to receive the video . Thank you for a great service
    Response from Evans Halshaw Ford Wolverhampton
    Hello Tracey,

    Thanks for the great rating!

    We are always happy to help.
    Evans Halshaw Customer Services
  • Rating 5.0
    Very good
    Response from Evans Halshaw Ford Wolverhampton
    Hi Alan,

    A big thank you for leaving us a 5* review!

    Have a lovely day!

    Evans Halshaw Customer Services
  • Rating 5.0
    Fast, efficient and friendly service.
    Response from Evans Halshaw Ford Wolverhampton
    Hi Linda,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your visit!

    We hope to be of service to you again!

    Evans Halshaw Customer Services

  • Rating 5.0
    Very helpful
    Response from Evans Halshaw Ford Wolverhampton
    Hi Alan,

    We work hard to provide a positive experience for our customers, we’re happy to hear we met your expectations.

    Evans Halshaw Customer Services
  • Rating 3.0
    Wait time was longer than expected
    Response from Evans Halshaw Ford Wolverhampton
    Hi Patricia,

    Thank you for getting in touch and sharing your honest feedback.

    We’re sorry to hear that your recent experience hasn't met your expectations – please be assured that your feedback has been passed on to the management team.

    Evans Halshaw Customer Services
  • Rating 5.0
    Always give outstanding customer service nothing is ever too much trouble for them I wouldn't go anywhere else
    Response from Evans Halshaw Ford Wolverhampton
    Hi Michelle,

    Thank you for leaving us a 5-star review and for sharing your experience!

    I am so pleased to hear that you have received excellent customer service throughout your dealings with us.

    Thanks so much again for the review.

    We look forward to seeing you again soon!

    Evans Halshaw Customer Services
  • Rating 5.0
    .
    Response from Evans Halshaw Ford Wolverhampton
    Hi Anna,

    Thank you very much for leaving a review!

    Have a nice day!
    Evans Halshaw Customer Services
  • Rating 5.0
    Dan was an absolute legend, he explained everything thoroughly and was very informative, hope to be dealing with you again, thanks dan
    Response from Evans Halshaw Ford Wolverhampton
    Hi Jonathon,

    Thank you for the great review and the feedback for Dan.

    We really appreciate it and look forward to welcoming you back again!
    Evans Halshaw Customer Services
  • Rating 5.0
    Service was amazing
    Response from Evans Halshaw Ford Wolverhampton
    Hi Aimee,

    We work hard to provide a positive experience for our customers, we’re happy to hear we met your expectations.

    Evans Halshaw Customer Services
  • Rating 5.0
    Good customer service and swift delivery
    Response from Evans Halshaw Ford Wolverhampton
    Hi Arron,

    We appreciate you taking the time to review us!

    I am very pleased everything was handled to your satisfaction!

    Enjoy your day!

    Evans Halshaw Customer Services
  • Rating 5.0
    Good service and helpful staff. Would recommend.
    Response from Evans Halshaw Ford Wolverhampton
    Hi Paul,

    Thank you very much for the 5* review!

    We value your feedback and take pride in providing the best possible customer service!

    Thanks again!

    Evans Halshaw Customer Services
  • Rating 5.0
    Very good and helpful
    Response from Evans Halshaw Ford Wolverhampton
    Hi David,

    Thanks for the great rating!

    We are always happy to help.
    Evans Halshaw Customer Services
  • Rating 5.0
    Thanks you staff was great Mr Anthony William Evans
    Response from Evans Halshaw Ford Wolverhampton
    Hi Anthony,

    I appreciate you taking the time to leave this review!

    I am very pleased you are satisfied with your recent experience.

    We hope to be of service to you again!

    Evans Halshaw Customer Services
  • Rating 5.0
    Excellent customer service , understood my needs explained everything nothing was to much trouble
    Response from Evans Halshaw Ford Wolverhampton
    Hello Steven,

    Thank you for your positive review.

    We're always happy to help!

    Have a great day!
    Evans Halshaw Customer Services

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