Motability Scheme at Stoneacre Suzuki Hull

4.9
Rating 4.9
(46 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Welcome to Stoneacre Suzuki Hull

At your local Stoneacre branch, we're committed to giving our Motability customers the utmost care. You'll receive the expert help of our Motability Scheme Specialists, who are specially trained to find you the best vehicle for you. We also work with your chosen Motability installer to make sure your chosen car is suited to your individual mobility requirements and that the necessary adaptations can be fitted to the car. 2020 Motability Dealer Winner for our Contact Centre and Regional Group of the Year in the North.

Stoneacre Suzuki Hull can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Stoneacre Suzuki Hull on 01482589646 to make an appointment with our Motability specialist.

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Contact information

Address
Clarence Street
Hull HU9 1DH
GB
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Phone Number
Call Stoneacre Suzuki Hull on 01482 589646
01482 589646
01482 589646
Website

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Email

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Feedback

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Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Phil Owen
  • Louis Overton
  • Taylor Davies
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Lucy Featherstone
  • Dave Harris
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Suzuki Hull

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Suzuki Hull

  • Rating 5.0
    Very nice to talk to and very helpful
  • Rating 5.0
    Very helpful towards me as had to have car picked from my home and very helpful on the call I had with them to even got a call from dealership to see if everything was ok after the service
    Response from Stoneacre Suzuki Hull
    Hi Margaret, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Exceptionally excellent!

    This has to be the best service we have received in the past 3 years of ownership!

    From the second of booking to the hand back of our car, we felt valued, respected and informed.

    My mum was literally blown over by the member of staff that visited our home to pick up and return the car.

    He went above and beyond to explain to her all elements of the process and answer any questions empathetically and thoroughly.

    Well done to the whole dealership and especially the gentleman that visits customers homes.

    You are all a credit to the scheme!
    Response from Stoneacre Suzuki Hull
    Hi David, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Handover was a great experience with Jack Favill showing how to use certain points on the car. Great customer service.
    Response from Stoneacre Suzuki Hull
    Hi Julie, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Jack receives the recognition he deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Absolutely faultless hand over. Very quick. The salesman ask if i had any questions , which i had a couple and he answered, i was then on my way in my brandnew car and loving it A☆☆☆☆☆
    Response from Stoneacre Suzuki Hull
    Hello Brian and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Friendly, polite and took the time to talk about everything I needed to know.
    Response from Stoneacre Suzuki Hull
    Hello Kacey and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    First class service, very helpful.
    Response from Stoneacre Suzuki Hull
    Hi Julie, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Brilliant, friendly and knowledgeable customer service from start to finish. Made the whole motability process so easy and stress free, always on hand to answer any questions I had, or give any updates. Really pleased with the handover when I collected the car too, I didn't feel pushed out the door once I'd received the car, they genuinely wanted to make sure I was happy and confident in all the features of the car. Thanks so much!
    Response from Stoneacre Suzuki Hull
    Hi Ada-Grace, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserve and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    What a great expierance. I came away very happy with the way i was treated. Everything was made very simple for me to understand so i ame away with an order for a lovely car. Thanks Ben.
    A☆☆☆☆☆
    Response from Stoneacre Suzuki Hull
    Hi Brian, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Brilliant, thanks to Ben everything ran smoothly
    Response from Stoneacre Suzuki Hull
    Hello Teresa and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Just had to wait over 3 hours until car was taxed
    Response from Stoneacre Suzuki Hull
    Hi Colin, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Very good service
    Response from Stoneacre Suzuki Hull
    Hi Natasza, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    As far as I am concerned not been a mechanic am am very happy from pickup to return
    Response from Stoneacre Suzuki Hull
    Hi Michael, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Premiership class bens a great guy
    Response from Stoneacre Suzuki Hull
    Hi Philip, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent 👍 Peter Johnson
    Response from Stoneacre Suzuki Hull
    Hi Peter, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent customer service ben was brilliant 10 out of 10 very happy
    Response from Stoneacre Suzuki Hull
    Hi Vicky, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that the team receives the recognition they deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Fantastic service. Lewis explained everything we needed to know. More than satisfied with the service I received & was made to feel very welcome. Would go there again & would recommend the cars to friends & family.
    Response from Stoneacre Suzuki Hull
    Hi Margaret, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserves. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great customer service helpful and friendly couldn't wish for anything better thank you so much be seeing you again
    Response from Stoneacre Suzuki Hull
    Hi John, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Thanks to Ben we’ve had yet another very easy completion on our new mobility car hope to deal with Ben and the dealership again in the future
    Response from Stoneacre Suzuki Hull
    Hi Rhianne, Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Ben receives the recognition he deserves and forward this to the management for you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 3.0
    Would have given 1 star but The car service was good. I booked a courtesy car, I was kept waiting 3/4 hr while someone took it to fill up, should this not have been done the day before?? As my car was going to be all day I asked if I could pick it up in the morning, I was told, as long as it’s back for 8.00am. I had to get up at 5.15am to get the car back due to being so far & the amount of traffic. Got to the garage at 7.50am no one there till 08.05!!!! Then was told the guy I dealt with wasn’t in till 8.30am, also the guy who had booked the courtesy car had cancelled!!! & there was no need for me to take it in so early. I wasn’t phoned about this neither was I phoned back when I’d asked for a call back regarding my car. Same guy told me I’d have to pay £15 for a battery in the key fob when it’s covered by motability!!! Pretty bad customer service really.
    Response from Stoneacre Suzuki Hull
    Hi Nickie, we're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us via customer.relations@stoneacre.co.uk so that we can take a look into this. Best wishes, HM - Stoneacre Head Office

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