Motability Scheme at Vertu Volkswagen Leeds

4.7
Rating 4.7
(162 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Welcome to Vertu Volkswagen Leeds

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volkswagen Leeds can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volkswagen Leeds on 01133827600 to make an appointment with our Motability specialist.

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Contact information

Address
Elland Road
Leeds West
Leeds LS11 8TU
GB
Get directions
Phone Number
Call Vertu Volkswagen Leeds on 0113 382 7600
0113 382 7600
0113 382 7600
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Beth Barkas
  • Liam Oconnell
  • Neil Benson
  • Lukasz Zurke
  • Michal Urban
  • Oliver Grattan
  • Joshua Knight
  • Karolina Vysniauskaite
  • Shane Gough
  • Darren Whitfield
  • Hader Ali
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Greg Hornett
  • Stephen Hemingway
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volkswagen Leeds

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Leeds

  • Rating 5.0
    Very good
    Response from Vertu Volkswagen Leeds
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Brilliant service and friendly staff
    Made to feel comfortable
    Response from Vertu Volkswagen Leeds
    Good afternoon Elizabeth. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Excellent customer service.
    Response from Vertu Volkswagen Leeds
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Liam has been fantastic and very helpful.
    Response from Vertu Volkswagen Leeds
    Good afternoon, Ayesha. Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
  • Rating 5.0
    Very good
    Response from Vertu Volkswagen Leeds
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
  • Rating 5.0
    very professional and very helpful.love the car aswell.
    thank you.
    Response from Vertu Volkswagen Leeds
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 1.0
    Was offered a car week later told it had gone then offered two picked one 4 days later told it had gone and could wait 4 months then ordered without confirming
    Response from Vertu Volkswagen Leeds
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1KH2409 Kind regards, Liza.
  • Rating 5.0
    I arrived early and expected to wait around until collection time
    I was seen to within 5 minutes of arrival and everything went as smoothly as possible
    I was shown everything I asked about the vehicle and I couldn’t fault the experience at all
    Thanks
    Response from Vertu Volkswagen Leeds
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 5.0
    Polite also extremely patient.
    Response from Vertu Volkswagen Leeds
    Good afternoon Margaret. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Excellent service. Liam was particularly helpful, very good at his job. I'm so happy with the car. Thank you to all involved
    Response from Vertu Volkswagen Leeds
    Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Outstayed highly recommended after making a phone call to going to the dealer ship and speaking to someone the whole experience was made easy and simple car was ordered and will be picking up with in a week
    Response from Vertu Volkswagen Leeds
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    Great help and advice. Very knowledgeable
    Response from Vertu Volkswagen Leeds
    Good afternoon, Daniel . Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Neil was a lovely helpful guy told us everything we needed to know about mobility car
    Response from Vertu Volkswagen Leeds
    Good afternoon, Carl. Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
  • Rating 5.0

    Response from Vertu Volkswagen Leeds
    Thanks for taking the time to mark us as 5 stars! Kind regards Dawn
  • Rating 3.0
    Not a good experience with Vertu. Car was only driven for 10 minutes and stopped working. It is now back in the garage for repair which could take weeks.
    Response from Vertu Volkswagen Leeds
    Good afternoon Geoffrey. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3GT2708 Kind regards, Dean
  • Rating 1.0
    Load of rubbish literally just typed a full essay for it to say error. Not typing it all again. Bottom line is…. The service at the MOT was rubbish and wouldn’t advise
    Response from Vertu Volkswagen Leeds
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1ZM1608 Kind regards, Matthew
  • Rating 5.0
    Georgina Marshall was extremely helpful and nothing was too much for her. Thanks to her I placed an order for my car. Tbh if it wasn't for Georgina I would actually ring up and cancel this order with the experience l've just had doing an MOT for my current car with you.
    Response from Vertu Volkswagen Leeds
    Thank you so much for your kind words! We are so happy to hear that Georgina was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
  • Rating 5.0
    Great service, Andy was really supportive and helpful
    Response from Vertu Volkswagen Leeds
    Hi Sarah, Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received from Andy Many thanks Keith
  • Rating 5.0
    Thank you for your service Neil Barton
    Explained everything well thank you again
    Response from Vertu Volkswagen Leeds
    Thank you so much for your kind words! We are so happy to hear that Neil was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Very good service
    Response from Vertu Volkswagen Leeds
    Thank you for taking your time to leave this great review! Kind regards, Liza

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