Motability Scheme at Vertu Volkswagen Leeds

4.7
Rating 4.7
(245 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Volkswagen Leeds

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Volkswagen Leeds can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Volkswagen Leeds on 01133827600 to make an appointment with our Motability specialist.

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Contact information

Address
Elland Road
Leeds West
Leeds LS11 8TU
GB
Get directions
Phone Number
Call Vertu Volkswagen Leeds on 0113 382 7600
0113 382 7600
0113 382 7600
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Sam Dyer
  • Alexandra Hocking
  • Karolina Vysniauskaite
  • Helen Angood
  • Shane Gough
  • Darren Whitfield
  • Hader Ali
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:45 - 18:00
Tuesday07:45 - 18:00
Wednesday07:45 - 18:00
Thursday07:45 - 18:00
Friday07:45 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Greg Hornett
  • Stephen Hemingway
  • Leah Dobson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Volkswagen Leeds

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Volkswagen Leeds

  • Rating 5.0
    Great friendly helpful staff highly recommend
    Response from Vertu Volkswagen Leeds
    Hello Norma

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and helpful. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience at Vertu Volkswagen Leeds. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    I had a very positive experience with the Motability Scheme at Vertu Volkswagen Leeds. The staff were friendly, professional, and extremely helpful throughout the whole process. Everything was explained clearly and I felt well supported from start to finish.
    Response from Vertu Volkswagen Leeds
    Dear Siala P.,

    Thank you so much for taking the time to share your positive experience with the Motability Scheme at Vertu Volkswagen Leeds. We are thrilled to hear that our team was able to provide you with friendly, professional, and helpful service throughout the process. It's wonderful to know that everything was explained clearly and that you felt well supported from start to finish.

    Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us for your mobility needs.

    Best regards,
    Matthew
  • Rating 5.0
    Helen went above and beyond to ensure I had the best experience ordering and receiving the vehicle.
    Response from Vertu Volkswagen Leeds
    Dear William J.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Helen went above and beyond to ensure you had the best experience while ordering and receiving your vehicle. Your satisfaction is our top priority, and it's wonderful to know that Helen's efforts made a positive impact on your journey with us.

    Your feedback is incredibly valuable, and we are grateful for your perfect rating. If there is anything else we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Vertu Volkswagen Leeds.

    Best regards,
    Matthew
  • Rating 5.0
    I had a great experience with the motability scheme at Vertu Volkswagen Leeds. I’m glad we chose Vertu Volkswagen Leeds, Karolina was fantastic she went above and beyond to get us exactly what we wanted.
    Response from Vertu Volkswagen Leeds
    Hello Aisha,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a great experience with the Motability Scheme at Vertu Volkswagen Leeds. It's fantastic to know that Karolina was able to assist you and exceed your expectations. We are proud to have her as part of our team, and your kind words will certainly be shared with her.

    We are delighted that you chose us for your mobility needs and look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

    Best regards,
    Liza
  • Rating 4.0
    Very busy took a bit to get booked in but all good
    Response from Vertu Volkswagen Leeds
    Hello Robert,

    Thank you for taking the time to share your feedback with us. We appreciate your patience in getting booked in and are glad to hear that everything went well. Your input is valuable as it helps us improve our services. If there's anything more we can do for you, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    The car comes back washed and vacuumed.
    Great service highly recommend.
    Response from Vertu Volkswagen Leeds
    Dear Martin
    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you were pleased with the condition of your car after your visit. Ensuring that our customers receive their vehicles washed and vacuumed is just one of the ways we strive to provide excellent service. Your positive feedback is greatly appreciated and motivates our team to continue delivering the best experience possible.

    If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    A fantastic and seamless experience with Christian. He provided all the information I needed, and was consistently respectful and genuinely personable throughout. I’m extremely satisfied with the service. Thank you.
    Response from Vertu Volkswagen Leeds
    Dear Sidi-hassim

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a fantastic and seamless experience with Christian. Providing all the necessary information and ensuring a respectful and personable service is something we strive for, and it's great to know that Christian delivered on these fronts.

    Your satisfaction is our top priority, and your kind words motivate us to continue offering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu Volkswagen Leeds.

    Best regards,

    Dean
  • Rating 5.0
    Well done on a good job. Efficiency good communication and helpful.
    Response from Vertu Volkswagen Leeds
    Dear Eileen D.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service efficient, communicative, and helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible experience for our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Volkswagen Leeds.

    Warm regards,

    Liza
  • Rating 5.0
    Very easy to talk to easy to understand when through everything when ordering the vehicle kept in touch all the way through me all the documents was sent and received and when we came to come to pick the car up went through everything again explained everything easy. I saw that we knew well what it was for altogether, she was a very, very good.
    Response from Vertu Volkswagen Leeds
    Dear Deborah P.,

    Thank you so much for your wonderful review! We are thrilled to hear that your experience with us was smooth and that you found the process easy to understand. It's great to know that our team kept you informed and ensured all your documents were handled efficiently. We strive to make every step of the journey clear and straightforward, and we're delighted that you felt well-supported throughout.

    Your kind words about our service mean a lot to us, and we are grateful for your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Liza.
  • Rating 5.0
    Waswell informed & dealt with in a professional manner
    Response from Vertu Volkswagen Leeds
    Hello Christopher B.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you felt well informed and were dealt with in a professional manner during your visit to Vertu Volkswagen Leeds. Our team strives to provide the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Excellent customer service, very friendly and professional.
    Response from Vertu Volkswagen Leeds
    Hello Aisha,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team. Providing friendly and professional service is our top priority, and it’s great to know that we met your expectations.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    We look forward to serving you again in the future!

    Best regards,
    Liza
  • Rating 5.0
    Absolutely fantastic and good
    Response from Vertu Volkswagen Leeds
    Hello Nicholas,

    Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a positive experience with us at Vertu Volkswagen Leeds. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Selina
  • Rating 2.0
    Absolutely shocking
    Response from Vertu Volkswagen Leeds
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT2JD1512 Kind regards, Matthew.
  • Rating 5.0
    Easy experience overall, done in a efficient time frame
    Response from Vertu Volkswagen Leeds
    Hello Holly,

    Thank you so much for taking the time to share your experience with us at Vertu Volkswagen Leeds. We are thrilled to hear that you found the process easy and efficient. Our team is dedicated to providing the best service possible, and your feedback is incredibly rewarding. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
  • Rating 5.0
    Amazing and very fast thank you will make a big difference to my life
    Response from Vertu Volkswagen Leeds
    Dear Lee B.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing and speedy experience with us at Vertu Volkswagen Leeds. It's fantastic to know that our service has made a big difference in your life. Your feedback is incredibly valuable to us, and we are committed to continuing to provide the best possible service to all our customers. If you have any further needs or questions, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    Very happy .
    Response from Vertu Volkswagen Leeds
    Hello Angela

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are very happy with your experience at Vertu Volkswagen Leeds. Your satisfaction is our top priority, and it’s fantastic to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Excellent
    Response from Vertu Volkswagen Leeds
    Hello Ryan,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an excellent experience with us at Vertu Volkswagen Leeds. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Volkswagen Leeds Team
  • Rating 5.0
    Explanation was correctly.
    Response from Vertu Volkswagen Leeds
    Dear Shamim A.,

    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you found our explanations clear and helpful. At Vertu Volkswagen Leeds, we strive to provide the best service possible, and your feedback is a wonderful affirmation of our efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Excellent service!
    Response from Vertu Volkswagen Leeds
    Hello Daniel O.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Vertu Volkswagen Leeds. Providing top-notch service is our priority, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards
    Matthew
  • Rating 5.0
    It was an amazing experience really quick and easy, and the people were really lovely
    Response from Vertu Volkswagen Leeds
    Dear Habibah
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us at Vertu Volkswagen Leeds. It's fantastic to know that you found the process quick and easy, and that our team made a positive impression on you. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Volkswagen Leeds Team

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