Motability Scheme at Vertu Škoda Derby

4.9
Rating 4.9
(210 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Škoda Derby

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Škoda Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Škoda Derby on 01332484566 to make an appointment with our Motability specialist.

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Contact information

Address
Sir Frank Whittle Road
0
Derby DE21 4RX
GB
Get directions
Phone Number
Call Vertu Škoda Derby on 01332 484566
01332 484566
01332 484566
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Ryan Edwards
  • Courtney Panks
  • Luke Shelton
  • Jacob Hibberd
  • Mark Pashley
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Richard Bayliss
  • Edward Lamb
  • Danielle Armstrong
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Škoda Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Škoda Derby

  • Rating 5.0
    Very friendly staff very efficient.
    Nothing was too much trouble.
    Offered a hot drink as soon as we arrived. Explained everything in good detail.
    Response from Vertu Škoda Derby
    Hello Zak S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and efficient, and that you felt well taken care of during your visit. It's great to know that the hot drink and detailed explanations made your experience even better. Your feedback is incredibly valuable to us, and we are delighted that we could meet your expectations. We look forward to welcoming you back to Vertu Škoda Derby in the future!

    Best regards,
    Liza
  • Rating 4.0
    Very nice and helpful.
    But unfortunately we have had to cancel the order.
    Response from Vertu Škoda Derby
    Dear Janet,

    Thank you for taking the time to leave us a review. We are delighted to hear that you found our service to be nice and helpful. Your feedback is incredibly valuable to us, and we appreciate your kind words.

    We understand that you had to cancel your order, and we're sorry to hear that. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to reach out. We hope to have the opportunity to serve you again in the future.

    Thank you once again for your feedback.

    Best regards,
    Keith
  • Rating 5.0
    Excellent service,helpful staff
    Response from Vertu Škoda Derby
    Hello Shaun,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you received excellent service and found our staff helpful during your visit. At Vertu Škoda Derby, we strive to provide the best experience for our customers, and your feedback is a wonderful affirmation of our efforts. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Kerry
  • Rating 5.0
    Cannot rate Luke at Škoda Derby enough.
    Above and beyond in everything
    Response from Vertu Škoda Derby
    Hello Karla-jayne

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Luke went above and beyond to provide you with exceptional service at Vertu Škoda Derby. Your feedback is incredibly valuable to us, and it’s fantastic to know that you had a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Keith
  • Rating 5.0
    Mark at Derby skoda dealership went above and beyond too help us with getting my new car , n helped in setting it up great guy couldn't be happier
    Response from Vertu Škoda Derby
    Hello Bethany,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Mark was able to assist you so effectively in getting your new car and setting it up. It's always our goal to provide exceptional service, and we're delighted to know that you couldn't be happier with your experience at Vertu Škoda Derby.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We hope you enjoy your new car and look forward to seeing you again!

    Best regards, Dawn
    The Vertu Škoda Derby Team
  • Rating 5.0
    Easy process from start to pick up. Highly recommend the customer service and sales at Skoda derby
    Response from Vertu Škoda Derby
    Hello Mark S.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you found the process easy from start to pick up and that our customer service and sales team at Škoda Derby met your expectations. Your recommendation means a lot to us, and we are delighted to have been able to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Very helpful and in contact until we get the car
    Response from Vertu Škoda Derby
    Dear Mohinder K.,

    Thank you so much for your wonderful review and for giving us a 5-star rating! We are thrilled to hear that you found our team very helpful and communicative throughout your experience with us. At Vertu Škoda Derby, we strive to provide exceptional service and ensure our customers feel supported every step of the way. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Did a good job everything went as planned
    Response from Vertu Škoda Derby
    Hello Richard,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that everything went as planned and that you had a positive experience with us at Vertu Škoda Derby. Your feedback is incredibly valuable, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Very nice and and very helpful staff
    Response from Vertu Škoda Derby
    Hello Philip,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be very nice and helpful. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Škoda Derby.

    Best regards,
    Liza
  • Rating 5.0
    Luke was very good and spent time explaining things in my new car.
    Response from Vertu Škoda Derby
    Dear Maria

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Luke was able to assist you effectively and provide a thorough explanation of your new car. At Vertu Škoda Derby, we strive to ensure our customers feel confident and informed about their mobility solutions, and it's great to know that Luke met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience. If you have any more questions or need further assistance, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Dean
  • Rating 5.0
    I have always had excellent service with my local Skoda dealership. Polite, friendly, always there no matter what I need doing with my vehicle x
    Response from Vertu Škoda Derby
    Hello Dawn,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you have consistently received excellent service from our team at Vertu Škoda Derby. It's our priority to ensure that all your needs are met with politeness and friendliness, and we're delighted to know that we've succeeded in doing so. Your kind words and perfect rating mean a lot to us. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Excellent service
    Response from Vertu Škoda Derby
    Hello Imbrin

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Vertu Škoda Derby. Our team is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Škoda Derby Team
  • Rating 2.0
    Not a lot of information given, either before or after order and delivery. Felt pressured that we had to take the car before the end of the month.
    Response from Vertu Škoda Derby
    Hi Donna, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref Y2DH0108 Kind regards, Keith
  • Rating 5.0
    Very friendly and knowledgeable he spent alot of time explaining the features of the car.
    Response from Vertu Škoda Derby
    Dear Antony

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at Vertu Škoda Derby. Our team takes great pride in being friendly and knowledgeable, and it's fantastic to know that the time spent explaining the car features was appreciated. Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Luke was excellent from start to finish and the whole team at Škoda Derby couldn’t do enough for me.
    Response from Vertu Škoda Derby
    Hello Philip,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Luke and the entire team at Škoda Derby provided you with excellent service from start to finish. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    We truly appreciate your kind words and your perfect rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    A good experience as always
    Response from Vertu Škoda Derby
    Hello Lynn S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a good experience with us once again. Your feedback is incredibly important to us, and it’s always a pleasure to know that we are meeting your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to seeing you again soon!

    Kind regards,
    Matthew
  • Rating 5.0
    After doing some research into relevant cars and what was available from Mobility Operations, in the form of cars, I found one which my local Skoda dealer was in Derby. Ryan was amazing, from initial enquiry, to booking an appointment for an actual sit in and test of the chosen vehicle, right the way through to doing the mobility application and ordering the vehicle.

    All questions regarding change over, vehicle plates (i have personal plates) etc Ryan had the answers in a straight forward, non jargon knowledgeable fashion.

    Now its just a waiting game, but i did notice that the showroom, sales team were all smart, clean and very presentable. Nothing was to much trouble.
    Response from Vertu Škoda Derby
    Dear Gordon P.,

    Thank you so much for taking the time to share your experience with us at Vertu Škoda Derby. We are thrilled to hear that Ryan was able to assist you so effectively throughout your journey, from your initial inquiry to the ordering of your vehicle. It's wonderful to know that his straightforward and knowledgeable approach made the process smooth for you.

    We also appreciate your kind words about our showroom and sales team. We strive to maintain a welcoming and professional environment for all our customers, and it's gratifying to hear that you felt well taken care of.

    Thank you once again for your feedback and for choosing the Motability Scheme with us. We look forward to seeing you again soon.

    Best regards,

    Liza
  • Rating 5.0
    Excellent service, understood our requirements and recommended the perfect car.
    Response from Vertu Škoda Derby
    Hello Matthew

    Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us at Vertu Škoda Derby. Understanding your requirements and helping you find the perfect car is always our top priority. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Mark was awesome
    Response from Vertu Škoda Derby
    Hello Jessica,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Mark provided you with an awesome experience at Vertu Škoda Derby. Your feedback is incredibly valuable to us, and it’s great to know that our team is meeting your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Kind regards,
    Matthew
  • Rating 5.0
    Skoda Derby have always given brilliant customer service and they were just as good at the hand over. Courtney has been a star and has been awesome at the communication and hand over too
    Response from Vertu Škoda Derby
    Hello Paul

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a brilliant experience with our team at Vertu Škoda Derby. It's fantastic to know that Courtney provided you with excellent communication and support during the handover process. We strive to deliver top-notch service to all our customers, and your kind words are truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Vertu Škoda Derby Team

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