Motability Scheme at Vertu Renault Derby

4.8
Rating 4.8
(249 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Renault Derby

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Renault Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Renault Derby on 01332484316 to make an appointment with our Motability specialist.

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Contact information

Address
Sir Frank Whittle Road
Derby
Derby DE21 4RX
GB
Get directions
Phone Number
Call Vertu Renault Derby on 01332 484316
01332 484316
01332 484316
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Jan-Oliver Spura
  • Scott Burton
  • Daniel Mclaughlin
  • Robert Green
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Emma Bird
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Renault Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Renault Derby

  • Rating 5.0
    Outstanding service from Daniel at Vertu Renault Derby. Great communication and just a generally welcoming, helpful and knowledgeable guy. Nothing was too much trouble.
    Response from Vertu Renault Derby
    Hello Sarah,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your outstanding experience with Daniel at Vertu Renault Derby. It's fantastic to know that his communication skills and welcoming nature made such a positive impression. We strive to provide exceptional service, and your kind words affirm that we are on the right track.

    If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,
    Dean
  • Rating 5.0
    Everything done well
    Response from Vertu Renault Derby
    Hello David

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us at Vertu Renault Derby. Your feedback is incredibly valuable, and we are delighted to know that everything met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Nice person
    Response from Vertu Renault Derby
    Hello Helena,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our team at Vertu Renault Derby. Your kind words and perfect rating mean a lot to us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    The dealer was very polite and informative and made it easy for me to choose car
    Response from Vertu Renault Derby
    Dear Waqar

    Thank you so much for taking the time to share your positive experience with us at Vertu Renault Derby. We are thrilled to hear that our team was able to assist you in choosing the right car and that you found our service polite and informative. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    I spoke to Daniel and he was very polite and knowledgeable about the whole process
    Response from Vertu Renault Derby
    Dear Waqar A.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear about your positive experience with Daniel. It's wonderful to know that he was able to assist you with politeness and expertise throughout the process. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Door to dooor service
    Car brought back cleaned
    Always helpful staff
    Response from Vertu Renault Derby
    Hello Levi

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you appreciated our door-to-door service and that your car was returned to you cleaned. Our team at Vertu Renault Derby always strives to be as helpful as possible, and it's fantastic to know that our efforts have made a positive impact on your experience.

    Your perfect rating of 5.0 means a lot to us, and it motivates us to continue delivering exceptional service to all our customers. If there's anything more we can do for you in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and support.

    Best regards,
    Dean
  • Rating 4.0
    Very good
    Response from Vertu Renault Derby
    Hello Stephen,

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a very good experience with us at Vertu Renault Derby. Your feedback is incredibly valuable, and we're always striving to improve our services. If there's anything specific you think we could do to make your experience even better, please feel free to let us know. We look forward to welcoming you back in the future.

    Best regards,
    Matthew
  • Rating 5.0
    Fabulous service. Clearly experienced and knowledgeable both in terms of the car and the importance of understanding the individual needs of each client.
    Response from Vertu Renault Derby
    Hello Liam K.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fabulous experience with us at Vertu Renault Derby. Our team takes great pride in being knowledgeable and attentive to the unique needs of each client, and it’s fantastic to know that this made a positive impact on your visit.

    Your feedback is incredibly valuable to us, and it motivates us to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    Thanks again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Liza.
  • Rating 5.0
    Very polite and great service, very recommended
    Response from Vertu Renault Derby
    Dear Gareth K.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service polite and great. Your recommendation means a lot to us, and we are delighted to have earned a 5-star rating from you. At Vertu Renault Derby, we strive to provide the best service possible, and your feedback is a wonderful affirmation of our efforts. If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very good
    Response from Vertu Renault Derby
    Hello Andrew

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Vertu Renault Derby. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Very good
    Response from Vertu Renault Derby
    Hello Alan

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Vertu Renault Derby. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Outstanding
    Response from Vertu Renault Derby
    Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
  • Rating 1.0
    Poor. Now my steering is off alignment out and false economy
    Response from Vertu Renault Derby
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YTMR1211 Kind regards Dawn
  • Rating 5.0
    Scarlett the advisor that I dealt with was absolutely on point with everything from showing me the vehicle and taking it out for a test drive and explaining all the features
    Response from Vertu Renault Derby
    Thank you for taking the time to leave a review regarding your experience with Scarlett
    at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
  • Rating 5.0
    Absolutely fantastic service from Scarlett and Chris at Renault Derby
    Response from Vertu Renault Derby
    Hello Laura S.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with Scarlett and Chris at Vertu Renault Derby. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded.

    We truly appreciate your feedback and your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,

    Liza.
  • Rating 5.0
    The staff at Vertu Renault Derby were really helpful and patient with all my questions and queries.
    Response from Vertu Renault Derby
    Hello Toby,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that our team at Vertu Renault Derby was able to assist you effectively and answer all your questions. Providing excellent customer service is our top priority, and it’s great to know that we met your expectations.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely wonderful could not do enough to help.
    Response from Vertu Renault Derby
    Hello Julie

    Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a wonderful experience with us at Vertu Renault Derby. Our team is dedicated to providing the best service possible, and it’s fantastic to know that we could help you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Very professional
    Response from Vertu Renault Derby
    Good evening Neil. Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Selina.
  • Rating 5.0
    Lovely well informed starts to finish
    Response from Vertu Renault Derby
    Hello Katie,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a lovely and well-informed experience from start to finish at Vertu Renault Derby. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Scarlett was very nice and informative when dealing with me and kept me up to date on the progress of my vehicle.
    Response from Vertu Renault Derby
    Hello Leighton

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Scarlett was able to assist you effectively and keep you informed about your vehicle's progress. Your feedback is greatly appreciated and will be shared with Scarlett and the team. We strive to provide excellent service to all our customers, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Keith

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