Motability Scheme at Vertu Renault Derby

4.9
Rating 4.9
(234 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Renault Derby

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Renault Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Renault Derby on 01332484316 to make an appointment with our Motability specialist.

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Contact information

Address
Sir Frank Whittle Road
Derby
Derby DE21 4RX
GB
Get directions
Phone Number
Call Vertu Renault Derby on 01332 484316
01332 484316
01332 484316
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Jan-Oliver Spura
  • Scott Burton
  • Daniel Mclaughlin
  • Aaron Murphy
  • Robert Green
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Nicola Bell
  • Emma Bird
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Renault Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Renault Derby

  • Rating 5.0
    The staff at Vertu Renault Derby were really helpful and patient with all my questions and queries.
    Response from Vertu Renault Derby
    Hello Toby,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that our team at Vertu Renault Derby was able to assist you effectively and answer all your questions. Providing excellent customer service is our top priority, and it’s great to know that we met your expectations.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Absolutely wonderful could not do enough to help.
    Response from Vertu Renault Derby
    Hello Julie

    Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a wonderful experience with us at Vertu Renault Derby. Our team is dedicated to providing the best service possible, and it’s fantastic to know that we could help you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Very professional
    Response from Vertu Renault Derby
    Good evening Neil. Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Selina.
  • Rating 5.0
    Lovely well informed starts to finish
    Response from Vertu Renault Derby
    Hello Katie,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a lovely and well-informed experience from start to finish at Vertu Renault Derby. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Scarlett was very nice and informative when dealing with me and kept me up to date on the progress of my vehicle.
    Response from Vertu Renault Derby
    Hello Leighton

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Scarlett was able to assist you effectively and keep you informed about your vehicle's progress. Your feedback is greatly appreciated and will be shared with Scarlett and the team. We strive to provide excellent service to all our customers, and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    Very friendly and always happy to help
    Response from Vertu Renault Derby
    Good afternoon Scott. Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards

    Best regards, Dawn
    The Motability Scheme Team at Vertu Renault Derby
  • Rating 5.0
    Excellent, book in service great. Video of the work being done. I waited at the dealership & it took less than 2 hours for the service.
    Very good refreshments available
    Response from Vertu Renault Derby
    Hello Paul E.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had an excellent experience with our service at Vertu Renault Derby. It's great to know that you appreciated the video of the work being done and that the service was completed efficiently within two hours. We're also glad you enjoyed the refreshments while you waited. Your feedback is incredibly valuable to us, and we look forward to welcoming you back in the future.

    Best regards,
    Matthew
  • Rating 4.0
    Could have been offered a loan vehicle or a lift home instead of paying for taxi there and back
    Response from Vertu Renault Derby
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT4JH0409 Kind regards, Liza.
  • Rating 5.0
    Very happy with Emily Cantrill very help full lovely lady couldn’t of asked for better service thank you Emily very happy Custer from lee
    Response from Vertu Renault Derby
    Hello Lee,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Emily. She is indeed a valuable member of our team, and we are delighted to know she provided you with the exceptional service you deserve. Your satisfaction is our top priority, and your kind words mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your feedback.

    Best regards,
    Dean
  • Rating 5.0
    Absolutely brilliant
    Response from Vertu Renault Derby
    Hi Lee

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you found your experience with us to be absolutely brilliant. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again at Vertu Renault Derby!

    Best regards,
    Dean
  • Rating 5.0
    Wonderful thank you
    Response from Vertu Renault Derby
    Hello Melanie,

    Thank you so much for your wonderful review and the perfect rating! We're thrilled to hear that you had a great experience with us at Vertu Renault Derby. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Liza
  • Rating 5.0
    Absolutely brilliant emily help me start to finish five plus stars fantastic customer service realy happy with mu car she guided me in every way to get the car that I wanted and colour thanks again
    Response from Vertu Renault Derby
    Dear Martin W.,

    Thank you so much for your wonderful review! We are thrilled to hear that Emily provided you with fantastic customer service and helped you find the perfect car in the color you wanted. Your kind words and five-star rating mean a lot to us. We are delighted that you are happy with your car and your experience at Vertu Renault Derby. If you need any further assistance, please don't hesitate to reach out.

    Thanks again for choosing us!

    Best regards,
    Liza.
  • Rating 5.0
    Excellent
    Response from Vertu Renault Derby
    Hello Samuel

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu Renault Derby. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    The service provided was great from start to finish, Scarlet was very helpful and kept us updated with our order.
    Response from Vertu Renault Derby
    Hello Hamza M.,

    Thank you for sharing your experience! We're glad to hear you enjoyed our service. Scarlet will be pleased to know her updates were appreciated. Your feedback is invaluable, and we appreciate your perfect rating. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again at Vertu Renault Derby.

    Best regards,
    Kerry
  • Rating 5.0
    Great start from finish nothing to much dronle
    Response from Vertu Renault Derby
    Hello Luke

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience from start to finish at Vertu Renault Derby. Our team strives to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Absolutely brilliant customer service
    Response from Vertu Renault Derby
    Hello Kayleigh,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an absolutely brilliant experience with our customer service at Vertu Renault Derby. Providing exceptional service is our top priority, and it's always rewarding to know that we have met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Excellent
    Response from Vertu Renault Derby
    Hello Susan

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Renault Derby. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Gd dealing with customers
    Response from Vertu Renault Derby
    Hello Adeel Z.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a good experience with our customer service at Vertu Renault Derby. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. Kind regards, Matthew
  • Rating 5.0
    Scarlett was knowledgeable but also understanding of my specific needs.
    The whole process was an enjoyable experience.
    Can’t wait to receive my new car
    Response from Vertu Renault Derby
    Dear Sharon,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Scarlett was able to assist you effectively and that you found the entire process enjoyable. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    We are just as excited for you to receive your new car and hope it brings you great joy and convenience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Scarlett very helpful and helpful showing us how to get the satnav up and running
    Response from Vertu Renault Derby
    Good afternoon Denis. Thank you for taking the time to leave a review regarding your experience with Scarlett in our Sales Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean

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