Motability Scheme at Vertu Renault Derby

4.9
Rating 4.9
(221 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Renault Derby

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Renault Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Renault Derby on 01332484316 to make an appointment with our Motability specialist.

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Contact information

Address
Sir Frank Whittle Road
Derby
Derby DE21 4RX
GB
Get directions
Phone Number
Call Vertu Renault Derby on 01332 484316
01332 484316
01332 484316
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Jan-Oliver Spura
  • Scott Burton
  • Daniel Mclaughlin
  • Aaron Murphy
  • Robert Green
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Nicola Bell
  • Emma Bird
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Renault Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Renault Derby

  • Rating 5.0
    The service provided was great from start to finish, Scarlet was very helpful and kept us updated with our order.
    Response from Vertu Renault Derby
    Hello Hamza M.,

    Thank you for sharing your experience! We're glad to hear you enjoyed our service. Scarlet will be pleased to know her updates were appreciated. Your feedback is invaluable, and we appreciate your perfect rating. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again at Vertu Renault Derby.

    Best regards,
    Kerry
  • Rating 5.0
    Great start from finish nothing to much dronle
    Response from Vertu Renault Derby
    Hello Luke

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience from start to finish at Vertu Renault Derby. Our team strives to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Absolutely brilliant customer service
    Response from Vertu Renault Derby
    Hello Kayleigh,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an absolutely brilliant experience with our customer service at Vertu Renault Derby. Providing exceptional service is our top priority, and it's always rewarding to know that we have met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Excellent
    Response from Vertu Renault Derby
    Hello Susan

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Renault Derby. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Gd dealing with customers
    Response from Vertu Renault Derby
    Hello Adeel Z.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a good experience with our customer service at Vertu Renault Derby. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. Kind regards, Matthew
  • Rating 5.0
    Scarlett was knowledgeable but also understanding of my specific needs.
    The whole process was an enjoyable experience.
    Can’t wait to receive my new car
    Response from Vertu Renault Derby
    Dear Sharon,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Scarlett was able to assist you effectively and that you found the entire process enjoyable. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    We are just as excited for you to receive your new car and hope it brings you great joy and convenience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Kind regards,
    Matthew
  • Rating 5.0
    Scarlett very helpful and helpful showing us how to get the satnav up and running
    Response from Vertu Renault Derby
    Good afternoon Denis. Thank you for taking the time to leave a review regarding your experience with Scarlett in our Sales Team at Vertu Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Extremely easy service, car came back nice and clean also.
    Response from Vertu Renault Derby
    Good afternoon Caroline. Thank you for taking the time to leave a review regarding your experience with our Service Team at Bristol Street Motors Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Excellent customer service
    Response from Vertu Renault Derby
    Good afternoon Gemma. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Bristol Street Motors Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Absolutely fantastic Aaron was so helpful and answered any questions I had. He was very polite and professional
    Response from Vertu Renault Derby
    Good afternoon Dennis.Thank you for taking the time to leave a review regarding your experience with our Sales Team at Bristol Street Motors Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Was very helpful from start to finish on getting me the right vehicle also they have kept in touch with me and said if I need any help with the car just give them a call at any time.
    Response from Vertu Renault Derby
    Good morning Ian.Thank you for taking the time to leave a review regarding your experience with our Sales Team at Bristol Street Motors Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    From test drive, to ordering, collecting my new vehicle and to the after care service, it has been excellent in every single aspect. This has been my first motorbility vehicle and it has been trouble free thanks to the care and service by Renault Derby. A special mention of Scarlett who was very patient on the test drives and also the time she spent setting up the vehicle for me and explaining all the functions and controls ( and I asked a lot of questions). Manager Jan was also very polite and helpful on the two occasions I have met him. They are both a credit to the business.
    Response from Vertu Renault Derby
    Good afternoon Rachel. Thank you for taking the time to leave a review regarding your experience with our salesTeam at Bristol Street Motors Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Chloe
  • Rating 5.0
    Staff really nice and polite my car wasn't washed and hoovered properly went to Carwash better now the work bsm did was brilliant
    Response from Vertu Renault Derby
    Good afternoon, Veronica . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Delightful person
    Response from Vertu Renault Derby
    Thank you for taking the time to leave a review regarding your experience with our Team at Bristol Street Motors Renault Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards Dawn

  • Rating 5.0
    Very professional ,listened to our needs for the car /van,explained tprocess very well ,very pleased with our experience with the company.scot was very helpful and professional.
    Response from Vertu Renault Derby
    Hi Annie. Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
  • Rating 5.0
    Absolutely first class
    Response from Vertu Renault Derby
    Hi John. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Kerry
  • Rating 5.0
    Great experience, everything was so straightforward. Rob was great and so thoughtful towards our daughter and her needs. Well done all.
    Response from Vertu Renault Derby
    Good afternoon, Adrianna . Thank you so much for your kind words! We are so happy to hear that Rob was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
  • Rating 5.0
    All good thanks
    Response from Vertu Renault Derby
    Hi Adam. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
  • Rating 5.0
    Great and efficient
    Response from Vertu Renault Derby
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 3.0
    Appalling
    Response from Vertu Renault Derby
    Thank you for taking the time to leave a review regarding your experience with Bristol Street Motors Renault Derby. We are sorry to hear your experience has left you feeling this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3YC0301 Kind regards, Matthew.

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