Motability Scheme at Vertu Nissan Derby

4.9
Rating 4.9
(488 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Nissan Derby

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Nissan Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Nissan Derby on 03445586552 to make an appointment with our Motability specialist.

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Contact information

Address
Sir Frank Whittle Road
Derby
Derby DE21 4RX
GB
Get directions
Phone Number
Call Vertu Nissan Derby on 0344 558 6552
0344 558 6552
0344 558 6552
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Bridie Hartley
  • Abraham Toulson
  • Bethany Inglis
  • Regan Palmer
  • Madelaine Hall
  • George Watson-Clay
  • Angel-May Webb
  • William Atkinson

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Peter Henson
  • Jenny Parry
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Accessibility features at Vertu Nissan Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Nissan Derby

  • Rating 5.0
    She was very polite and curious and very helpfull
    Response from Vertu Nissan Derby
    Hello Ronald

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with our team member. Providing polite, curious, and helpful service is something we strive for every day, and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Dean
  • Rating 5.0
    Excellent service. Will (and Beth) were super helpful. Will guided me through every step.
    Easy, relaxed test drive.
    Great information and attention to detail.
    Excellent communication.
    Highly recommend.

    And thank you 😊
    Response from Vertu Nissan Derby
    Hello Mandy,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Vertu Nissan Derby. It's fantastic to know that Will and Beth were able to assist you effectively and make your visit enjoyable. We strive to provide clear guidance and a relaxed atmosphere, so it's great to hear that you felt well-supported during your test drive.

    Your recommendation means a lot to us, and we are delighted that our communication and attention to detail met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Chloe
  • Rating 4.0
    Much better than last year
    Response from Vertu Nissan Derby
    Hello Noreen,

    Thank you for your review. We're glad to hear your experience this year was better than last. Your feedback is valuable as we aim to improve our services. If you have suggestions for your next visit, please let us know. We look forward to welcoming you back to Vertu Nissan Derby.

    Best regards,
    Kerry
  • Rating 5.0
    Mady was so lovely, was really informative about everything and made sure I thoroughly understood everything. Kept us fully informed throughout the process which made it a stress free and exciting experience, couldn’t of asked for anyone better to help me pick my perfect car
    Response from Vertu Nissan Derby
    Hello Sophie

    Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that Mady provided you with such an informative and stress-free experience while helping you find your perfect car. It's always our goal to ensure our customers feel supported and well-informed throughout the process, and we're delighted that Mady was able to make your experience exciting and enjoyable.

    Your kind words and perfect rating mean a lot to us, and we'll be sure to pass along your compliments to Mady. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    William was brilliant ge explained all very well. Definitely recommend him to others.
    Response from Vertu Nissan Derby
    Hello Sabina

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that William provided you with excellent service and that you found his explanations clear and helpful. Your recommendation means a lot to us, and we're delighted to know that you had a positive experience with the Motability Scheme at Vertu Nissan Derby. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Keith
  • Rating 5.0
    Had an amazing experience with Mady at Vertu
    Response from Vertu Nissan Derby
    Hello Michelle,

    Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Mady provided you with amazing service at Vertu Nissan Derby. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Regan was brilliant. Thank you for everything.
    Response from Vertu Nissan Derby
    Hello Rachel,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Regan was able to provide you with brilliant service. Your feedback is incredibly valuable to us, and we're delighted that you had a positive experience at Vertu Nissan Derby. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    MOT completed whilst I waited. Efficient & friendly service
    Response from Vertu Nissan Derby
    Hello Anthony

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service efficient and friendly during your MOT appointment. Our team at Vertu Nissan Derby always strives to provide the best experience for our customers, and your feedback is truly appreciated. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Great service thanks
    Response from Vertu Nissan Derby
    Hello Robert,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience with our service at Vertu Nissan Derby. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Robbie Marriott was great, very friendly, helpful, informative and very professional.
    Response from Vertu Nissan Derby
    Hello Richard A.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Robbie Marriott provided you with a friendly, helpful, and professional experience. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Liza
  • Rating 5.0
    Chloe at Nissan was brilliant when sorting us for our new car. She was very down to earth, patient, personable and extremely knowledgeable of the range of cars available to us. The whole process went very smoothly and we are really pleased with our new yellow Juke! Thank you very much Chloe, hope to deal with you again in the future.
    Response from Vertu Nissan Derby
    Hello Seth,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Chloe at Vertu Nissan Derby. It's fantastic to know that she was able to assist you with such expertise and care, making the process of getting your new yellow Juke smooth and enjoyable. Chloe will be delighted to hear your kind words, and we are so pleased that you are happy with your new car. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,
    Liza
  • Rating 5.0
    Thank you
    Response from Vertu Nissan Derby
    Hello Marek H.,

    Thank you so much for taking the time to leave us a perfect 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at Vertu Nissan Derby. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    My Motability dealer was absolutely brilliant when I collected my new car. The transaction was incredibly easy, and they even made it special with a surprise reveal of the vehicle
    Response from Vertu Nissan Derby
    Hello Amanda,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Nissan Derby. We are thrilled to hear that you found the process of collecting your new car to be incredibly easy and that our team made it a special moment for you with the surprise reveal. Your kind words and perfect rating mean a lot to us, and we are delighted to have been a part of your Motability journey. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    The Vertu Nissan Derby Team
  • Rating 5.0
    Birdies customer service was outstanding. She definitely goes above and beyond
    Response from Vertu Nissan Derby
    Hello Rio
    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an outstanding experience with Birdie. It's always our goal to go above and beyond for our customers, and we're delighted that Birdie was able to provide you with exceptional service. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Vertu Nissan Derby in the future!

    Best regards,
    The Motability Scheme Team at Vertu Nissan Derby
  • Rating 5.0
    Maddie was brilliant 👏 very good at her job! Made the whole process very smooth and without stress.
    Response from Vertu Nissan Derby
    Hello Amanda,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Maddie was able to make your experience with us smooth and stress-free. She truly is an asset to our team, and your kind words will surely make her day. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Matthew
  • Rating 5.0
    Very friendly & knowledgeable
    Response from Vertu Nissan Derby
    Hello Anthony L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and knowledgeable. Providing excellent service is our top priority, and it's always rewarding to know that we are meeting our customers' expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Keith
  • Rating 5.0
    Excellent customer service. Treated me like any other person going into purchase a car.
    Response from Vertu Nissan Derby
    Hello Kiera,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team at Vertu Nissan Derby. Our goal is to ensure every customer feels valued and respected, and it's fantastic to know that we succeeded in making you feel that way during your visit.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Nissan Derby Team
  • Rating 5.0
    ok
    Response from Vertu Nissan Derby
    Hello Maria,

    Thank you for taking the time to leave us a review. We're delighted to see that you rated us 5 out of 5! Your feedback is important to us, and we're always striving to provide the best service possible. If there's anything specific you think we could improve or if you have any further comments, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    All good
    Response from Vertu Nissan Derby
    Hello Sylwester

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that your experience with us was a positive one. Your feedback is incredibly valuable to us, and we're delighted to know that everything was to your satisfaction. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Keith
  • Rating 2.0
    We’ve had issues since getting my car and nothing seems to be rectified. Just always fobbed off and stuck with a car that has continuing issues.
    Response from Vertu Nissan Derby
    Good afternoon Becky. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref JS2BW2305 Kind regards, Kerry

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