Motability Scheme at Vertu Nissan Derby

4.9
Rating 4.9
(473 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Nissan Derby

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Nissan Derby can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Nissan Derby on 03445586552 to make an appointment with our Motability specialist.

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Contact information

Address
Sir Frank Whittle Road
Derby
Derby DE21 4RX
GB
Get directions
Phone Number
Call Vertu Nissan Derby on 0344 558 6552
0344 558 6552
0344 558 6552
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Bridie Hartley
  • Abraham Toulson
  • Bethany Inglis
  • Regan Palmer
  • Robbie Marriott
  • Madelaine Hall
  • George Watson-Clay
  • Angel-May Webb
  • William Atkinson

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Peter Henson
  • Jenny Parry
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Accessibility features at Vertu Nissan Derby

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Nissan Derby

  • Rating 5.0
    Very friendly & knowledgeable
    Response from Vertu Nissan Derby
    Hello Anthony L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and knowledgeable. Providing excellent service is our top priority, and it's always rewarding to know that we are meeting our customers' expectations. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Keith
  • Rating 5.0
    Excellent customer service. Treated me like any other person going into purchase a car.
    Response from Vertu Nissan Derby
    Hello Kiera,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service team at Vertu Nissan Derby. Our goal is to ensure every customer feels valued and respected, and it's fantastic to know that we succeeded in making you feel that way during your visit.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Nissan Derby Team
  • Rating 5.0
    ok
    Response from Vertu Nissan Derby
    Hello Maria,

    Thank you for taking the time to leave us a review. We're delighted to see that you rated us 5 out of 5! Your feedback is important to us, and we're always striving to provide the best service possible. If there's anything specific you think we could improve or if you have any further comments, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    Keith
  • Rating 5.0
    All good
    Response from Vertu Nissan Derby
    Hello Sylwester

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that your experience with us was a positive one. Your feedback is incredibly valuable to us, and we're delighted to know that everything was to your satisfaction. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Keith
  • Rating 2.0
    We’ve had issues since getting my car and nothing seems to be rectified. Just always fobbed off and stuck with a car that has continuing issues.
    Response from Vertu Nissan Derby
    Good afternoon Becky. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref JS2BW2305 Kind regards, Kerry
  • Rating 5.0
    Well explained.
    Response from Vertu Nissan Derby
    Hello Lorayne

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found everything well explained during your experience with us at Vertu Nissan Derby. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Really Happy and the staff are so friendly and welcoming.👌
    Response from Vertu Nissan Derby
    Hello Teresa,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are really happy with your experience at Vertu Nissan Derby. Our team takes great pride in being friendly and welcoming, and it's fantastic to know that it made a positive impact on your visit. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Dean
  • Rating 5.0
    Bridie at Nissan Derby was very helpful and professional in helping us to get the car sort and on time
    Response from Vertu Nissan Derby
    Hello Joy,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Bridie was able to assist you in a helpful and professional manner. Ensuring that your car needs are met efficiently and on time is our top priority, and it's great to know we succeeded in doing so for you.

    Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Bridie and the team. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme at Vertu Nissan Derby.

    Best regards,

    Dean
  • Rating 5.0
    Bridie was very helpful. Plus made me feel very comfortable, which I was very nervous about before coming to look at a car.
    Response from Vertu Nissan Derby
    Hello Teresa,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Bridie was able to assist you and make you feel comfortable during your visit. It's wonderful to know that she helped ease your nerves while you were looking at a car. Your feedback is greatly appreciated and will be shared with Bridie and the team. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    He knew what he was talking about. And really helped me to pick the right car. Robbie was my adviser.
    Response from Vertu Nissan Derby
    Hello Ian A.,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that Robbie was able to assist you effectively and help you choose the right car. Our team takes great pride in providing knowledgeable and helpful service, and it's fantastic to know that Robbie met your expectations.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Nissan Derby.

    Best regards,
    Keith
  • Rating 5.0
    They were absolutely fantastic to Deal with
    Response from Vertu Nissan Derby
    Hello Keith,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu Nissan Derby. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Nissan Derby Team
  • Rating 5.0
    Excellent service easy to book and completed on time. Explained everything that had been done and provided video of checks made . Friendly staff
    Response from Vertu Nissan Derby
    Good morning

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service excellent and appreciated the ease of booking and timely completion. It's great to know that the explanations and video of the checks made a positive impact on your experience. Our team takes pride in being friendly and helpful, and your feedback is truly rewarding. We look forward to serving you again in the future!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Nissan Derby
  • Rating 5.0
    Very helpful and polite
    Response from Vertu Nissan Derby
    Hello Tessa,

    Thank you so much for taking the time to leave us a review! We are thrilled to hear that you found our team to be helpful and polite. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated.
    Best regards,
    Chloe
  • Rating 5.0
    Nothing too much trouble for the staff at Nissan esp lady on service reception The courtesy car was ready as we got there no waiting and overall a smooth experience
    Response from Vertu Nissan Derby
    Dear David
    Thank you so much for taking the time to share your positive experience with us at Vertu Nissan Derby. We are thrilled to hear that our team, especially our service reception staff, was able to provide you with a smooth and hassle-free experience. It's wonderful to know that the courtesy car was ready for you without any delay. Your feedback is greatly appreciated and will be shared with the team to continue delivering excellent service. We look forward to welcoming you back in the future.

    Best regards, Dawn
    The Vertu Nissan Derby Team
  • Rating 5.0
    Helped with everything polite
    Response from Vertu Nissan Derby
    Hello Liam

    Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you found our team helpful and polite during your visit to Vertu Nissan Derby. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards, Dawn
    The Vertu Nissan Derby Team
  • Rating 5.0
    Very good



    Response from Vertu Nissan Derby
    Hello Mark S.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Vertu Nissan Derby. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Absolute pleasure doing business with you. An easy process from start to finish. I was dealt with professionally and courteously by George. Nothing was too much trouble. Thank you
    Response from Vertu Nissan Derby
    Hello Anna-marie D.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience with the Motability Scheme at Vertu Nissan Derby was such a positive one. It's great to know that George provided you with professional and courteous service throughout the process. We strive to make every customer's experience as seamless and enjoyable as yours. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Matthew
  • Rating 5.0
    I had my Motability car serviced. The procedure was simple and everyone was really friendly.
    Response from Vertu Nissan Derby
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Very friendly very helpful
    Response from Vertu Nissan Derby
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Were really helpful and answered any questions I had
    Response from Vertu Nissan Derby
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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