Motability Scheme at Group 1 Toyota Nottingham

4.7
Rating 4.7
(108 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
406 Derby Road
Nottingham NG7 2GQ
GB
Get directions
Phone Number
Call Group 1 Toyota Nottingham on 0115 942 1700
0115 942 1700
0115 942 1700
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • James Sturgess
  • Jodie Brookes
  • Carla Sharrocks
  • Timothy Greensmith
  • Jordan Varney-Gee
  • Amelia Kinsey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Nicole Patara
  • Abigail Walters
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Toyota Nottingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Toyota Nottingham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 Toyota Nottingham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Toyota Nottingham on 01159421700 to make an appointment with our Motability specialist.

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Reviews at Group 1 Toyota Nottingham

  • Rating 5.0
    Really good
    Response from Group 1 Toyota Nottingham
    Hello Sarah,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a really good experience with us at Group 1 Toyota Nottingham.
    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Group 1 Toyota Nottingham
  • Rating 5.0
    Good job
    Response from Group 1 Toyota Nottingham
    Hello David,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Group 1 Toyota Nottingham. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    The service I received from the dealership is always great. I believe Matt and Eliot Lake dealt with the car this time. They both seemed on the ball. They went above and beyond by cleaning and valeting my little Hello Kitty car. The guy who picks it up and returns it to me is also very lovely. I was kept informed of the issue they'd found and it appears to have been rectified. What I have a serious issue with is the call centre. There is absolutely no way to get through to the dealership on the phone as you are barred by these horrendous gatekeepers who wouldn't know "customer service" if it hit them in the face. No accountability, no professionalism, and no care for the customer. I have driven Toyota, to the exclusion of all other makes, for over 30 years, from different dealers around the country where I've lived. As well as converting my Father who was a die hard Ford driver who never looked back after getting his firts corolla. But enough is enough. I know I am nobody to you but I'm sure I won't be the first or last customer to vote with their feet because of these call centre issues. I will be shopping for my next Motability vehicle in about 9 months and the first time in 30 years I will not be looking for a Toyota, and that makes me sad.
    Response from Group 1 Toyota Nottingham
    Dear Helen,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with Matt and Eliot Lake, and that you appreciated the extra care they took with your Hello Kitty car. It's wonderful to know that our team at the dealership has consistently provided you with great service.

    However, we are truly sorry to learn about the difficulties you've encountered with our call centre. Your experience does not reflect the high standards of customer service we strive to uphold. We understand how frustrating it must be to feel unheard and unvalued, especially after being a loyal Toyota customer for over 30 years.

    Please know that your feedback is incredibly important to us, and we are committed to addressing these issues. We will be reviewing our call centre processes to ensure that all customers receive the professional and attentive service they deserve.

    Thank you once again for your candid feedback. We hope to have the opportunity to restore your faith in us and continue serving you in the future.

    Warm regards,

    Group 1 Toyota Nottingham
  • Rating 5.0
    Excellent service. Sales person (Carla) was very knowledgeable, helpful and understanding
    Response from Group 1 Toyota Nottingham
    Dear Sarah,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with us at Group 1 Toyota Nottingham. Carla will be delighted to know that her knowledge, helpfulness, and understanding made a positive impact on your visit. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon.

    Warm regards,

    Emma
    Group 1 Toyota Nottingham
  • Rating 5.0
    Very friendly staff
  • Rating 5.0
    Professional service, perfect car for my needs due to my disability. I am very satisfied. Thank you
  • Rating 5.0
    Perfect! Carla was friendly, knowledgeable and very patient. Would definitely recommend
  • Rating 5.0
    Absolutely fantastic service by group 1 Toyota derby road really helpful staff car serviced and repaired on time could not be happier
  • Rating 5.0
    Very good and so helpfull
  • Rating 1.0
    Waste of time
  • Rating 5.0
    Great very helpful
  • Rating 5.0
    Jude help me a lot. she was amazing, answering all my questions and doubts. She is very profesional...great job
  • Rating 5.0
    Tim was really helpful. Thanks again
  • Rating 5.0
    Always a pleasure, which is why i have come back three times . Respectful, helpful and lovely.
  • Rating 5.0
    Amelia was very polite and helpful. The service was very good.
  • Rating 2.0
    No details sent through as to what was done on the vehicle
    Response from Group 1 Toyota Nottingham
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Please contact our team so we can resolve this for you.
  • Rating 5.0
    Very good service and jodie at Toyota was amazing
    Response from Group 1 Toyota Nottingham
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent allround. Great communication, very helpful and professional.
    Response from Group 1 Toyota Nottingham
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Very pleased with the service as always. The car came back lovely and clean. Thank you .
    Response from Group 1 Toyota Nottingham
    Thank you for taking the time to leave us this great 5 star review!
  • Rating 2.0
    They were unaware that our car is a Motability so would t do work at first without contacting us. Dropped ar off at 9.30. Work not done until after 4pm
    Response from Group 1 Toyota Nottingham
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. If there is anything we can do please let our team know.

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