Motability Scheme at Group 1 Toyota Nottingham

4.7
Rating 4.7
(117 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
406 Derby Road
Nottingham NG7 2GQ
GB
Get directions
Phone Number
Call Group 1 Toyota Nottingham on 0115 942 1700
0115 942 1700
0115 942 1700
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • James Sturgess
  • Jodie Brookes
  • Carla Sharrocks
  • Robbie Marriott
  • Amelia Kinsey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Nicole Patara
  • Abigail Walters
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Toyota Nottingham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Toyota Nottingham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Group 1 Toyota Nottingham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Toyota Nottingham on 01159421700 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Group 1 Toyota Nottingham

  • Rating 5.0
    Excellent service, very friendly, great communication.
    Response from Group 1 Toyota Nottingham
    Dear Christopher,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Group 1 Toyota Nottingham. Our team takes great pride in providing friendly and effective communication, and your feedback truly means a lot to us.

    We are committed to ensuring that every visit is a positive one, and your kind words are a great encouragement to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Group 1 Toyota Nottingham
  • Rating 5.0
    Excellent staff very polite and efficient..service was carried out in the time stated..
    Response from Group 1 Toyota Nottingham
    Dear Alexander,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our staff polite and efficient, and that the service was completed within the promised timeframe. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Toyota Nottingham.

    Best regards,

    Motability Scheme Team
    Group 1 Toyota Nottingham
  • Rating 4.0
    Good
    Response from Group 1 Toyota Nottingham
    Hello Fareeq,

    Thank you for taking the time to leave us a review. We're pleased to hear that you had a good experience with us at Group 1 Toyota Nottingham. Your feedback is important to us, and we're always striving to improve our services. If there's anything specific you think we could do better, please feel free to let us know. We hope to see you again soon!

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Absolutely excellent, very well organised and very friendly.
    Response from Group 1 Toyota Nottingham
    Dear Christopher,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our service to be excellent, well-organized, and friendly. Providing a positive experience for our customers is our top priority, and your feedback is truly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Toyota Nottingham.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Brilliant
    Response from Group 1 Toyota Nottingham
    Hi Noreen,

    Thank you so much for your brilliant review! We're thrilled to hear that you had a positive experience with us at Group 1 Toyota Nottingham. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Perfect
    Response from Group 1 Toyota Nottingham
    Hello Susan,

    Thank you so much for taking the time to leave us a perfect review! We are thrilled to hear that you had a great experience with us at Group 1 Toyota Nottingham. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    They were amazing, listened to what I wanted and offered suggestions.

    Very helpful! Couldn't ask for better service.
    Response from Group 1 Toyota Nottingham
    Dear Juleen,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at Group 1 Toyota Nottingham. Our team is dedicated to listening to our customers' needs and providing helpful suggestions, so it's fantastic to know we met your expectations.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Good thx
    Response from Group 1 Toyota Nottingham
    Hello Fareeq,

    Thank you for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with us at Group 1 Toyota Nottingham. Your feedback is greatly appreciated, and we're glad to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Great customer service really helpful
    Response from Group 1 Toyota Nottingham
    Hello Callum,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Group 1 Toyota Nottingham. Our team is dedicated to providing helpful and friendly service, and it’s always rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Fantastic
    Response from Group 1 Toyota Nottingham
    Hello Richard,

    Thank you so much for your fantastic review and the perfect 5-star rating! We are thrilled to hear that you had a great experience with us at Group 1 Toyota Nottingham. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Really good
    Response from Group 1 Toyota Nottingham
    Hello Sarah,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a really good experience with us at Group 1 Toyota Nottingham.
    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Group 1 Toyota Nottingham
  • Rating 5.0
    Good job
    Response from Group 1 Toyota Nottingham
    Hello David,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Group 1 Toyota Nottingham. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    The service I received from the dealership is always great. I believe Matt and Eliot Lake dealt with the car this time. They both seemed on the ball. They went above and beyond by cleaning and valeting my little Hello Kitty car. The guy who picks it up and returns it to me is also very lovely. I was kept informed of the issue they'd found and it appears to have been rectified. What I have a serious issue with is the call centre. There is absolutely no way to get through to the dealership on the phone as you are barred by these horrendous gatekeepers who wouldn't know "customer service" if it hit them in the face. No accountability, no professionalism, and no care for the customer. I have driven Toyota, to the exclusion of all other makes, for over 30 years, from different dealers around the country where I've lived. As well as converting my Father who was a die hard Ford driver who never looked back after getting his firts corolla. But enough is enough. I know I am nobody to you but I'm sure I won't be the first or last customer to vote with their feet because of these call centre issues. I will be shopping for my next Motability vehicle in about 9 months and the first time in 30 years I will not be looking for a Toyota, and that makes me sad.
    Response from Group 1 Toyota Nottingham
    Dear Helen,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with Matt and Eliot Lake, and that you appreciated the extra care they took with your Hello Kitty car. It's wonderful to know that our team at the dealership has consistently provided you with great service.

    However, we are truly sorry to learn about the difficulties you've encountered with our call centre. Your experience does not reflect the high standards of customer service we strive to uphold. We understand how frustrating it must be to feel unheard and unvalued, especially after being a loyal Toyota customer for over 30 years.

    Please know that your feedback is incredibly important to us, and we are committed to addressing these issues. We will be reviewing our call centre processes to ensure that all customers receive the professional and attentive service they deserve.

    Thank you once again for your candid feedback. We hope to have the opportunity to restore your faith in us and continue serving you in the future.

    Warm regards,

    Group 1 Toyota Nottingham
  • Rating 5.0
    Excellent service. Sales person (Carla) was very knowledgeable, helpful and understanding
    Response from Group 1 Toyota Nottingham
    Dear Sarah,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience with us at Group 1 Toyota Nottingham. Carla will be delighted to know that her knowledge, helpfulness, and understanding made a positive impact on your visit. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon.

    Warm regards,

    Emma
    Group 1 Toyota Nottingham
  • Rating 5.0
    Very friendly staff
    Response from Group 1 Toyota Nottingham
    Dear Lynne,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be very friendly. Providing excellent customer service is a top priority for us at Group 1 Toyota Nottingham, and your feedback is truly appreciated. If there is anything else we can assist you with or if you have any further comments, please feel free to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Professional service, perfect car for my needs due to my disability. I am very satisfied. Thank you
    Response from Group 1 Toyota Nottingham
    Hello Roman,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our service professional and that the car perfectly suits your needs. Your satisfaction is our top priority, and your kind words mean a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Toyota Nottingham
  • Rating 5.0
    Perfect! Carla was friendly, knowledgeable and very patient. Would definitely recommend
    Response from Group 1 Toyota Nottingham
    Hello Sarah,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a perfect experience with us. Carla will be delighted to know that her friendly, knowledgeable, and patient service made such a positive impact on your visit. Your recommendation means a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Toyota Nottingham.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Absolutely fantastic service by group 1 Toyota derby road really helpful staff car serviced and repaired on time could not be happier
    Response from Group 1 Toyota Nottingham
    Dear Callum,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with our team at Group 1 Toyota on Derby Road. Our staff strives to provide helpful and timely service, and it's great to know that we met your expectations. Your satisfaction is our top priority, and your kind words mean a lot to us.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Group 1 Toyota Nottingham Team
  • Rating 5.0
    Very good and so helpfull
    Response from Group 1 Toyota Nottingham
    Dear Karen,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our service very good and helpful. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Toyota Nottingham.

    Best regards,
    The Motability Scheme Team
  • Rating 1.0
    Waste of time
    Response from Group 1 Toyota Nottingham
    Dear Jasmine,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.

    Your feedback is invaluable, and we would appreciate the opportunity to discuss your experience further to see how we can make things right. Please feel free to reach out to us directly at your convenience.

    Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

    Best regards,

    Group 1 Toyota Nottingham

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