Motability Scheme at Mercedes-Benz of Chelmsford

4.0
Rating 4.0
(7 reviews)
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today
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Contact information

Address
3 White Hart Lane
Springfield
Chelmsford CM2 5EF
GB
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Phone Number
Call Mercedes-Benz of Chelmsford on 01245 399399
01245 399399
01245 399399
Website

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Email

Email us

Reviews

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Showroom details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Marc Wood
  • Jack Pomford
  • Brandon Roddy
  • Darren Wheeler
  • Kelly Campbell
  • Enrico Tambini
  • Georgia Leach
  • Ryan Smith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:01
Wednesday08:00 - 18:02
Thursday08:00 - 18:03
Friday08:00 - 18:04
Saturday08:00 - 02:00
SundayClosed

Motability service specialists:

  • Phil Bramwell
  • Thomas Pacey
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz of Chelmsford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Jardine Mercedes-Benz Chelmsford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Mercedes-Benz of Chelmsford can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Mercedes-Benz of Chelmsford on 01245399399 to make an appointment with our Motability specialist.

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Reviews at Mercedes-Benz of Chelmsford

  • Rating 5.0
    I found Marc Wood to be a friendly and informed man who was of great help.
    Response from Mercedes-Benz of Chelmsford
    Hi Karen,

    Thank you for taking the time to share your fantastic feedback!

    We're so pleased it you’ve had a positive experience and the service provided by Marc was of the high standard we always strive for.

    Warm regards,

    Customer Services
  • Rating 5.0
    Reception to departure was 5 star as always!
    Response from Mercedes-Benz of Chelmsford
    Hello Kwame, Thank you for your review. We look forward to seeing you again soon. Kind Regards, Mercedes-Benz of Chelmsford.
  • Rating 2.0
    I was disgusted with the service, the car went in for a routine service & m o t . It was picked up at 10 20am which was fine,should be returned by 6 o’clock that evening. I received a call saying the car will have to stay at Jardines on the ramps overnight as they hadn’t any gearbox oil, so they have ordered more oil & the car will have to be returned the next day at 10 o’clock. I had to cancel a hospital appointment which was booked for 9.15am. The car eventually turned up at 11.00am. I also asked for the glove box handle to be fix which was down on the job sheet to do. When the car was delivered the man said that the glove box was fixed. I checked this the next morning & saw the handle was missing, so I still can’t get into the glovebox. Tried phoning Jardines on & off during the day without an answer. For a big concern a company that doesn’t store or order the right materials when they had ample time to get the right materials I am totally disgusted.
    Response from Mercedes-Benz of Chelmsford
    Hi Lesley, We are sorry to hear about your experience. Should you wish to provide any further feedback to us, which we can share with Mercedes Benz UK with respect to our product, please do not hesitate to contact our Customer Services Team, who are available to you on our freephone helpline 0800 0125050 or email address customerservices@jardinemotors.co.uk.
  • Rating 5.0
    Fantastic- they were extremely helpful and the car was collected and returned safely and promptly.
    Response from Mercedes-Benz of Chelmsford
    Hi Susan. Thank you for your review. We look forward to welcoming you again soon. Best, Mercedes-Benz of Chelmsford.
  • Rating 5.0
    Great service
    Response from Mercedes-Benz of Chelmsford
    Hi Leslie. Thank you for the feedback. We try to provide our customers with the best service and experience and hope you'll visit us again. Kind regards, Mercedes-Benz of Chelmsford.
  • Rating 1.0
    Poor service, extremely rude but the guy who picked up the car was brilliant
    Response from Mercedes-Benz of Chelmsford
    Good Morning Lorna.

    Thank you for providing us with your feedback, and comments and for rating our business. Naturally, we are very disappointed to hear that as a Team we have not provided you with the best in service and aftercare that we expect and demand. Please be assured that your feedback is shared with our senior team at Mercedes Benz of Chelmsford for review & learning. Please accept our sincerest of apologies for not getting it right and for any inconvenience we have caused. Once again, thank you for letting us know.

    Michael - Customer Experience Manager.
  • Rating 5.0
    Very helpful and friendly sorted problem without any problem
    Response from Mercedes-Benz of Chelmsford
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Many thanks, Oliver.

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