Motability Scheme at Group 1 Chelmsford BMW

Motability Scheme at Group 1 Chelmsford BMW

4.6
Rating 4.6
(32 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Contact information

Address
Colchester Road
Springfield
Chelmsford CM2 5PG
GB
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Phone Number
Call Group 1 Chelmsford BMW on 01245 459200
01245 459200
01245 459200
Website

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Email

ChelmsfordBMWSales@group1auto.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability Scheme specialists:

  • Simon King
  • Ross White
  • Nicola Nice
  • William Ballard
  • Paul Oreilly
  • Harvey Warwick
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Olivia Butler
  • David Spezzia
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Chelmsford BMW

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Chelmsford BMW

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 Chelmsford BMW can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 Chelmsford BMW on 01245459200 to make an appointment with our Motability specialist.

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Reviews at Group 1 Chelmsford BMW

  • Rating 5.0
    Amazing customer service didn’t need to wait polite and pleasant and friendly staff
    Response from Group 1 Chelmsford BMW
    Dear Fahima,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with our customer service at Group 1 Chelmsford BMW. Our team takes great pride in being polite, pleasant, and friendly, and it’s fantastic to know that we met your expectations. Your feedback is incredibly valuable to us, and we are grateful for your kind words and perfect rating. We look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Chelmsford BMW
  • Rating 5.0
    Excellent
    Response from Group 1 Chelmsford BMW
    Hello Andrew,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Group 1 Chelmsford BMW. Your feedback is incredibly valuable, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Chelmsford BMW
  • Rating 5.0
    Very helpful and friend
    Response from Group 1 Chelmsford BMW
    Hello Abbie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very helpful and friendly. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Chelmsford BMW.

    Best regards,
    The Motability Scheme Team
  • Rating 4.0
    Staff helpful . Car was serviced in couple of hours
    Response from Group 1 Chelmsford BMW
    Hello Ann,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff helpful and that your car was serviced promptly. Your satisfaction is important to us, and we're pleased to know that we met your expectations.

    If there's anything more we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Chelmsford BMW
  • Rating 5.0
    Courteous and respectful of individual needs. Professional and informative throughout. Thank you.
    Response from Group 1 Chelmsford BMW
    Dear Spencer,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our team courteous, respectful, and professional. At Group 1 Chelmsford BMW, we strive to meet the individual needs of each customer, and it is wonderful to know that we succeeded in providing you with informative service. Your feedback is greatly appreciated and motivates us to continue delivering the best experience possible.

    Thank you once again for your kind words.

    Best regards,
    Group 1 Chelmsford BMW
  • Rating 5.0
    Great service
    Response from Group 1 Chelmsford BMW
    Thank you Mia for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great service, very thorough, thoughtful and helpful.
    Response from Group 1 Chelmsford BMW
    Thank you so much, Mia, for your fantastic review! We’re delighted to hear that you found our service thorough, thoughtful, and helpful. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If you need anything else, feel free to reach out. We look forward to assisting you again in the future!
  • Rating 5.0
    Absolutely great experience start to finish , communication was great nothing was too much trouble excellent service highly recommended
    Response from Group 1 Chelmsford BMW
    Good afternoon Callum,

    Thank you for the great review! We really appreciate you taking the time to give feedback. We look forward to welcoming you back to the business again soon.
  • Rating 5.0
    Appt was on time. Staff really friendly and helpful. Great job.
    Response from Group 1 Chelmsford BMW
    Hello Jack, we're thrilled to hear that your appointment went smoothly and that our staff provided friendly and helpful service! Thank you for taking the time to leave us such a glowing review. We appreciate your support and look forward to serving you again in the future!
  • Rating 5.0
    Chris was very good from start to finish would recommend them to get your next mobility car. He looked after me as well all the way through it until I collected the car very happy thanks Chris Gary Barnett.
    Response from Group 1 Chelmsford BMW
    We are glad to hear that the team were able to provide such a positive experience so thank you for taking the time to contact us. We look forward to seeing you again next time.
  • Rating 5.0
    Handover with Craig at inchcape Bmw was great. He is a very knowledgeable and pleasant person.
    Response from Group 1 Chelmsford BMW
    Thank you for the great review and the feedback on Craig, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Lee ponder
    Response from Group 1 Chelmsford BMW
    Hello Lee, thank you for your 5 star rating.
  • Rating 4.0
    Sales assistant couldn’t provide us with mobility information
    Response from Group 1 Chelmsford BMW
    Thank you for your feedback, we are sorry you dod not receive the information you requested. please call us if you need us in the future.
  • Rating 5.0
    Very good customer care and brilliant communication
    Response from Group 1 Chelmsford BMW
    Thank you so much for taking the time to share your experience with our customer care team! We're thrilled to hear that you found our customer care service to be very good and our communication to be brilliant. It's our top priority to ensure our customers feel supported and valued throughout their interactions with us. If you ever have any more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your kind words and look forward to serving you again in the future!
  • Rating 5.0
    Friendly and professional throughout. Warm welcome in showroom. Made to feel at ease with everything taken care of and adjusted to my individual needs.
    Thank you very much.
    Response from Group 1 Chelmsford BMW
    Hello Spencer A.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Thank you
    Response from Group 1 Chelmsford BMW
    Hello John, Thank you so much for taking the time to leave us this high star review.
  • Rating 5.0
    Very good thank you for your help
    Response from Group 1 Chelmsford BMW
    Hello Lee, You're most welcome! We are thrilled we could assist you. If you have any more questions or need further help, don't hesitate to reach out.
  • Rating 5.0
    We were greeted with a lovely smile at the reception desk. We were seen by Craig almost immediately, which was nice. A lot of dealerships we've been into give you the "junior" or inexperienced with "the brand" rep when they find out you want motability.
    Craig was completely opposite, couldn't have done any more for us. To be honest he was the deciding factor we got a BMW. We left for a short while to make our mind up and on return the receptionist still remembered my name, which I thought was very nice.
    Thanks again Craig.
    Response from Group 1 Chelmsford BMW
    Hi John, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Craig receives recognition for his fantastic customer service which he provided to you. Kind regards,
  • Rating 5.0
    Good service while was there Chris got everything done he needed and looking forward to my new car. Thanks Gary
    Response from Group 1 Chelmsford BMW
    Thank you for taking the time to contact us and leave a five star review! We look forward to seeing you again next time.
  • Rating 4.0
    Customer services was very help today mr whilst the car in for service
    Response from Group 1 Chelmsford BMW
    Good afternoon, thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.

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