Motability Scheme at Bristol Street Motors Peugeot Harlow

4.7
Rating 4.7
(240 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Bristol Street Motors Peugeot Harlow

Motability Scheme at Bristol Street Motors Peugeot Harlow

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Bristol Street Motors Peugeot Harlow can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Bristol Street Motors Peugeot Harlow on 03445586570 to make an appointment with our Motability specialist.

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Contact information

Address
Edinburgh Way
Harlow
Harlow Harlow CM20 2DS
GB
Get directions
Phone Number
Call Bristol Street Motors Peugeot Harlow on 0344 558 6570
0344 558 6570
0344 558 6570
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Aaron Manning
  • Callum Mills
  • Harry Radford
  • Ashley Mortimer
  • Alex Jackson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Patrick Myrie
  • Sam Vessey
We recommend calling and booking an appointment before visiting.
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Accessibility features at Bristol Street Motors Peugeot Harlow

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Bristol Street Motors Peugeot Harlow

  • Rating 5.0
    Callum was very patient and went through everything in a clear concise manner.
    Great customer service!
    Response from Bristol Street Motors Peugeot Harlow
    Dear Celeste

    Thank you so much for taking the time to share your positive experience with us at Bristol Street Motors Peugeot Harlow. We are thrilled to hear that Callum provided you with patient and clear assistance. It's wonderful to know that you found our customer service to be great.

    Your feedback is incredibly valuable to us, and we are delighted to have earned a 5-star rating from you. We strive to provide the best service possible, and your kind words are a testament to our team's dedication.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Keith
  • Rating 5.0
    I was treated with courtesy while waiting for service and had a lovely clean car to drive away in!
    Response from Bristol Street Motors Peugeot Harlow
    Dear Claire S.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you were treated with courtesy and that you enjoyed driving away in a lovely clean car. Providing excellent service and ensuring our customers have a pleasant experience is our top priority, and your kind words are truly appreciated.

    If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back to Bristol Street Motors Peugeot Harlow.

    Best regards,

    Liza
  • Rating 5.0
    Absolutely brilliant service, highly recommended
    Response from Bristol Street Motors Peugeot Harlow
    Dear June B.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an absolutely brilliant experience with our service at Bristol Street Motors Peugeot Harlow. Your recommendation means a lot to us, and we are delighted to know that we met your expectations.

    Providing exceptional service is our top priority, and your kind words serve as a great motivation for our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing us for your mobility needs.

    Best regards,

    Liza.
  • Rating 5.0
    Excellent service xx
    Response from Bristol Street Motors Peugeot Harlow
    Hello Solly

    Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us at Bristol Street Motors Peugeot Harlow. Providing top-notch service is our priority, and it's always rewarding to know when we've succeeded. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 1.0
    Took forever to get an appointment as they are too busy. Not my problem I should get bigger premises or don’t take on work like that then they had the cheek to state that the service was overdue when they see the mileage. All caused by them. I only gave one star because that’s the minimum we can get.
    Response from Bristol Street Motors Peugeot Harlow
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1AG2201 Kind regards, Liza.
  • Rating 5.0
    Great service and communication, couldn't fault it
    Response from Bristol Street Motors Peugeot Harlow
    Hello Sophie L.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and communication. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Bristol Street Motors Peugeot Harlow.

    Best regards,
    Liza.
  • Rating 1.0
    Well, after turning up for a service in December and being told that Motobility wouldn't ok it because it wasn't due- despite that being nothing to do with me- my car was telling me it was overdue and I also got the call from Vauxhall to book it, so having to drive all the way back home. (An hrs drive each way!) My service was rebooked in for 10:30 yesterday and I left there at 4:50, after sitting there all day!
    It wasn't the dealership, it was the fact that Motobility wouldn't OK the brake fluid change, without them sending thru proof (because it's expensive for Motobility, apparently and you don't trust your own scheme members not to just be charging unnecessarily. Nothing to do with my safety on the road and the fluid change being due every 2 years, with this being the second year. (Which is exactly the point of a service). It's all about costs, for you, apparently). I had to make my own phone call to find out what was happening. Which, of course, with back and forth emails, nothing happened until 1:30. No courtesy car available when booking, meant that I had to sit in the office ALL DAY! Which, when you have disabilities, isn't comfortable. I'm unable to walk anywhere, because of my mobility issues, so had no choice. (Luckily, I hadn't taken my laxatives the previous night or that would've been a whole other world of uncomfortable!)
    But I can't fault the office, the guy there filled me in on it being Motobility not getting back to him. Despite him putting in for it 2 his previously. And I was told that in the last 2 years, this is how you've operated and there have been a lot of complaints.
    Everyone else came and dropped their cars off and picked them up in hours.

    So, today, I'm unable to get out of bed because of the unimaginable pain my body is in, for having to sit in office chairs, waiting all day, for what should've been a max 2 hr service.

    It's nothing to do with my experience, but I spike to my friend in Devon today, who is also on the scheme, and she has just bought her own tyre for £150 because of all the stress and inconvenience Motobility have put her thru.

    It isn't a scheme given to us or of the kindness of your hearts, it's something that we pay for with the mobility part of our PIP. And it's supposed to be there to help vulnerable, disabled people have peace of mind. But, if anything, so far this past year, that hadn't happened for me. I also rang to report that my car had been scratched and a light broken, while it had been parked at my new address, in October or early Nov.I was asked if the light still works and if it still drives, asked if I wanted a courtesy car and told it would be picked up. Then nothing. My brain doesn't deal well with stress and I had all my move to deal with also, so I didn't chase it. But that's another case of just being disguarded.

    So, the 1 star is because the man in the office telling me what was going on.
    Response from Bristol Street Motors Peugeot Harlow
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1EK2001 Kind regards, Liza.
  • Rating 5.0
    Very good team and their service was excellent.
    Response from Bristol Street Motors Peugeot Harlow
    Dear Heidi,

    Thank you so much for taking the time to share your positive experience with us at Bristol Street Motors Peugeot Harlow. We are thrilled to hear that you found our team and service to be excellent. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    We are committed to providing the best possible service to all our customers, and your kind words are a great encouragement to our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme with us.

    Best regards,
    Selina
  • Rating 5.0
    Smooth and easy experience as usual
    Response from Bristol Street Motors Peugeot Harlow
    Hello Jack,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a smooth and easy experience with us at Bristol Street Motors Peugeot Harlow. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    Excellent service, professional, polite, organised, car cleaned too... Perfect. Thanks Tom and team
    Response from Bristol Street Motors Peugeot Harlow
    Dear Ramchand G.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with our team at Bristol Street Motors Peugeot Harlow. It’s fantastic to know that you found our service professional, polite, and organized, and that you appreciated the extra touch of having your car cleaned. Tom and the team will be delighted to hear your kind words.

    We are committed to providing the best service possible and your feedback is incredibly valuable to us. If there is anything else we can do for you, please don’t hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    Liza.
  • Rating 5.0
    Brilliant experience lovely people
    Response from Bristol Street Motors Peugeot Harlow
    Hello Kai C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a brilliant experience with us and found our team to be lovely. Your feedback is incredibly valuable and motivating for everyone here at Bristol Street Motors Peugeot Harlow.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,

    Liza
  • Rating 5.0
    Excellent service from start to finish
    Friendly and approachable staff
    Response from Bristol Street Motors Peugeot Harlow
    Hello Dawn,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us from start to finish. Our team takes great pride in being friendly and approachable, and it's fantastic to know that this made a positive impact on your visit.

    Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Thanks again for your kind words and for choosing the Motability Scheme at Bristol Street Motors Peugeot Harlow.

    Best regards,

    Kerry
  • Rating 1.0
    It was quite hard work . Find the service dept quite rude as if everything is too much trouble
    Response from Bristol Street Motors Peugeot Harlow
    Hello Ryan,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience with our service department. We strive to provide excellent customer service, and it's clear we fell short in your case. Your comments are important to us, and we will address this with our team to ensure improvements are made. If you would like to discuss this further, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to serve you better in the future.

    Best regards,
    Keith
  • Rating 5.0
    Very happy
    Response from Bristol Street Motors Peugeot Harlow
    Hello Joel

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are very happy with your experience at Bristol Street Motors Peugeot Harlow. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Great experience
    Response from Bristol Street Motors Peugeot Harlow
    Hello Sampson

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with us at Bristol Street Motors Peugeot Harlow. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    The salesperson Callum was friendly efficient and everything run very smoothly he is a credit to the sales team
    Response from Bristol Street Motors Peugeot Harlow
    Dear Annette

    Thank you so much for taking the time to share your positive experience with us at Bristol Street Motors Peugeot Harlow. We are thrilled to hear that Callum provided you with friendly and efficient service, ensuring everything ran smoothly. Your kind words are greatly appreciated and will certainly be passed on to Callum and the rest of our sales team. We are proud to have him as part of our team.

    Your feedback is invaluable to us, and we are delighted to know that we met your expectations. If there is anything else we can assist you with, please do not hesitate to reach out.

    Thank you once again for your wonderful review and for choosing the Motability Scheme with us.

    Best regards,

    Dawn
  • Rating 5.0
    Very good
    Response from Bristol Street Motors Peugeot Harlow
    Hello Neil

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a very good experience with us at Bristol Street Motors Peugeot Harlow. Your feedback is incredibly valuable to us, and we're delighted that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards, Dawn
  • Rating 5.0
    Excellent dealer. Sorted car out quick no bother
    Response from Bristol Street Motors Peugeot Harlow
    Hello Matthew,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had an excellent experience with us and that we could sort out your car quickly and without any hassle. Your satisfaction is our top priority, and it's great to know we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
  • Rating 5.0
    Great service, very quick and always kept informed about what they were doing
    Response from Bristol Street Motors Peugeot Harlow
    Hello David,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received great service and that our team kept you well-informed throughout your experience with us. Your feedback is incredibly valuable and motivating for our team at Bristol Street Motors Peugeot Harlow.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Liza.
  • Rating 5.0
    Joe is a very polite professional young man pleasure dealing with him
    Response from Bristol Street Motors Peugeot Harlow
    Dear Vivienne P.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with Joe at Bristol Street Motors Peugeot Harlow. Your kind words about his professionalism and politeness are greatly appreciated, and we will be sure to pass along your compliments to him.

    Providing excellent service is our top priority, and it is always rewarding to know when we have succeeded. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your feedback and for choosing the Motability Scheme with us.

    Best regards,
    Matthew

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