Motability Scheme at Vertu Vauxhall Harlow

Motability Scheme at Vertu Vauxhall Harlow

4.9
Rating 4.9
(111 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Harlow

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Vertu Vauxhall Harlow can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Vertu Vauxhall Harlow on 03330551836 to make an appointment with our Motability specialist.

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Contact information

Address
Edinburgh Way
Harlow
Harlow CM20 2DS
GB
Get directions
Phone Number
Call Vertu Vauxhall Harlow on 0333 055 1836
0333 055 1836
0333 055 1836
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Georgia Booker
  • Joseph Marah
  • Isaac Newman-Fathers
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Thomas Braham
  • Emma Gamble
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Harlow

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Harlow

  • Rating 5.0
    Very good customer service. And the rep was very helpful with everything concerning my new car. I would definitely recommend them
    Response from Vertu Vauxhall Harlow
    Hello Steven,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received very good customer service and found our representative helpful with everything concerning your new car. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    We had a truly fantastic experience with Joe, he was very welcoming and was able to answer all our questions and concerns. Nothing was too much trouble.
    Response from Vertu Vauxhall Harlow
    Dear Emma W.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your fantastic experience with Joe at Vertu Vauxhall Harlow. It's great to know that he was able to address all your questions and concerns, making your visit a pleasant one. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Joe. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,
    Liza
  • Rating 5.0
    The salesman joe was excellent was on the ball nothing was too much
    Response from Vertu Vauxhall Harlow
    Dear Kevin C.,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that Joe provided you with excellent service and made your experience with us a pleasant one. At Vertu Vauxhall Harlow, we strive to ensure that nothing is too much trouble for our customers, and it's wonderful to know that Joe was able to meet your expectations.

    Your feedback is greatly appreciated and will be shared with Joe and the rest of our team. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.

    Best regards,
    Matthew
  • Rating 5.0
    Zac was brilliant at his service very welcoming and answered all of my questions.
    Response from Vertu Vauxhall Harlow
    Hello Lily,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Zac provided you with excellent service and made you feel welcome. It's great to know that all your questions were answered to your satisfaction. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Zac. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Friendly service, things were made easy and the service was very welcoming.
    Response from Vertu Vauxhall Harlow
    Hello Laura,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service friendly and welcoming. Our team at Vertu Vauxhall Harlow is dedicated to making the experience as easy and pleasant as possible for our customers, and it's fantastic to know we achieved that with you.

    Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thanks again for your kind words!

    Best regards,
    Liza.
  • Rating 5.0
    Great service
    Response from Vertu Vauxhall Harlow
    Hello Paul

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received great service at Vertu Vauxhall Harlow. Our team is dedicated to providing the best experience possible, and it’s always rewarding to know when we’ve succeeded. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Excellent service very polite explained everything to me. I would highly recommend you all to my friends and family. Thank you so much
    Response from Vertu Vauxhall Harlow
    Dear Edward H.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with our service. Our team takes great pride in being polite and ensuring that everything is clearly explained to our customers. Your recommendation to friends and family means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your feedback.

    Best regards,
    Liza
  • Rating 5.0
    Polite, and very helpful ensuring all our needs were met
    Response from Vertu Vauxhall Harlow
    Dear Emma

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our team polite and helpful in meeting all your needs. Your feedback is incredibly valuable to us, and it’s great to know that we could provide you with a positive experience at Vertu Vauxhall Harlow.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Keith
  • Rating 5.0
    Very good
    Response from Vertu Vauxhall Harlow
    Hello Zyla,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Vertu Vauxhall Harlow. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Georgia was great. She made the whole process really easy and explained everything
    Response from Vertu Vauxhall Harlow
    Hello Jack
    Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that Georgia was able to make the process easy and clear for you. Our team is dedicated to providing excellent service, and it's wonderful to know that Georgia met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Harlow.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Harlow
  • Rating 5.0
    Amazing, friendly and efficient service.
    Response from Vertu Vauxhall Harlow
    Dear Rosslyn F.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service amazing, friendly, and efficient. At Vertu Vauxhall Harlow, we strive to provide the best experience for our customers, and your feedback is truly appreciated. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Georgia was extremely helpful and polite.
    Response from Vertu Vauxhall Harlow
    Dear Yvonne G.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Georgia was able to assist you in such a helpful and polite manner. Providing exceptional service is our top priority, and it’s always rewarding to know when we’ve met our customers' expectations.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Georgia. If there’s anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Vertu Vauxhall Harlow. We look forward to serving you again in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    They were incredibly helpful in guiding us to choose the right car for my son, considering both his height and his disability needs. They carried out their work with true professionalism, while also being kind and sincere throughout the whole process. All the paperwork was explained to us clearly and handled smoothly. On the day of delivery, each member of the team was especially supportive and helpful, making sure everything went perfectly.

    We left feeling truly happy. I would like to thank not only the team for their genuine care and dedication, but also Motability for making this opportunity possible for my son. Together, you have helped us secure the vehicle he truly needs, and for that we are deeply grateful.
    Kind regards
    Mother:
    Nalan Candas
    Response from Vertu Vauxhall Harlow
    Dear Nalan Candas,

    Thank you so much for taking the time to share your wonderful experience with us at Vertu Vauxhall Harlow. We are thrilled to hear that our team was able to assist you and your son in finding the perfect vehicle to meet his needs. It is our priority to ensure that every customer feels supported and informed throughout the entire process, and your kind words affirm that we are achieving this goal.

    We are delighted that the delivery day went smoothly and that our team could contribute to making this a positive experience for you both. Your appreciation means a lot to us, and we will be sure to pass on your gratitude to everyone involved.

    Thank you once again for choosing the Motability Scheme and for your heartfelt feedback. We wish you and your son many happy journeys in your new car.

    Kind regards,

    Liza.
  • Rating 5.0
    Joe was so professional and very friendly he didn't push me or rushed I'd definitely go back
    Response from Vertu Vauxhall Harlow
    Hello Kevin,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Joe at Vertu Vauxhall Harlow. It's great to know that his professional and friendly approach made your visit enjoyable and pressure-free. We truly appreciate your feedback and look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    She was amazing very helpful and great to deal with
    Response from Vertu Vauxhall Harlow
    Dear Stephen,

    Thank you for your wonderful review! We’re delighted to hear about your positive experience with our team. Exceptional service is our priority, and your feedback inspires us to keep delivering great support.

    If you need anything else, please feel free to reach out.

    Thanks again for your kind words and for choosing the Motability Scheme at Vertu Vauxhall Harlow.

    Best regards,

    Kerry
  • Rating 5.0
    Was a great experience and the lady was so helpful and showed me everything to know about the vehicle
    Response from Vertu Vauxhall Harlow
    Hello Stephen,

    Thank you for your wonderful feedback! We're delighted to hear you had a great experience and that our team member assisted you well. Your satisfaction is our priority, and your kind words mean a lot. If you have any questions or need assistance in the future, please reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    All good with experience. Helpful team and got my car quickly. They are happy to help with all questions and queries. Let you test drive and get the right car.
    Response from Vertu Vauxhall Harlow
    Hello Riley,

    Thank you for leaving us such a great review! We’re happy to hear that our team was helpful and that you got your car quickly. Making sure our customers are satisfied is very important to us, so your feedback really matters. If you have any more questions or need help in the future, please feel free to contact us. We look forward to helping you again at Vertu Vauxhall Harlow.

    Kind regards,
    Kerry
  • Rating 5.0
    She was amazing...
    Very helpful and communicated extremely well. She had plenty of patience.
    Response from Vertu Vauxhall Harlow
    Dear Michael

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team member. It's great to know that her helpfulness, excellent communication, and patience made a difference during your visit. We strive to provide the best service possible, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Harlow.

    Best regards,
    Dean
  • Rating 5.0
    Exceptional Zac Newman was exceptional please ensure he receives the feedback.
    Response from Vertu Vauxhall Harlow
    Hello Steven,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an exceptional experience with us at Vertu Vauxhall Harlow. Our team is dedicated to providing the best service possible, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 3.0
    Good
    Response from Vertu Vauxhall Harlow
    Thank you for taking the time to leave us a review - Was there any particular reason for it being 3 stars? We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref BSM3LH1503 Kind regards, Chloe

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