Motability Scheme at Hatfield Audi

Motability Scheme at Hatfield Audi

4.6
Rating 4.6
(60 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00 11:00 - 16:00
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Welcome to Group 1 Audi Hatfield

Motability Scheme at Hatfield Audi

Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 Audi Hatfield can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 Audi Hatfield on 01707277877 to make an appointment with our Motability specialist.

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Contact information

Address
174 Great North Road
Hatfield AL9 5JN
GB
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Phone Number
Call Group 1 Audi Hatfield on 01707 277877
01707 277877
01707 277877
Website

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Email

AudiHatfieldSales@group1auto.co.uk

Feedback

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Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Richard Carter
  • Sarmad Sabri
  • Misbah Chowdhury
  • Ashleigh Chirwa
  • Muhammed Kazi
  • Max Slocombe
  • Charley Bennett
  • David White
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Hamzah Afzaal
  • Andrew Ohara
  • Luke Heatlie
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Audi Hatfield

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Audi Hatfield

  • Rating 1.0
    Terrible customer service. No regard for the inconvenience they caused and no apology.

    I feel very disappointed no one had the courtesy to contact me prior to coming this morning to inform me that there was NO loan car available. I waited many weeks for this appointment due to loan car availability.

    I had appointments and errands that needed to be done today which I’ve had to use taxis for all at my cost - appalling customer service!
    Response from Group 1 Audi Hatfield
    Dear Saira,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience and the inconvenience it caused you. It is disappointing to learn that we did not meet your expectations, especially regarding the availability of a loan car and the lack of communication prior to your visit.

    We strive to provide excellent service to all our customers, and it is clear that we fell short in this instance. Your feedback is invaluable, and we will be reviewing our processes to ensure better communication and service in the future.

    Please feel free to reach out to us directly if you would like to discuss this matter further at tellusmore@group1auto.co.uk so we can assist you.

    Kind regards,
    Hatfield Audi Motability Scheme Team
  • Rating 5.0
    Verry good
    Response from Group 1 Audi Hatfield
    Hello Mason,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a very good experience with us at Hatfield Audi. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Hatfield Audi Team
  • Rating 5.0
    Great experience
    So professional and informative
    Response from Group 1 Audi Hatfield
    Dear Paula,

    Thank you so much for taking the time to share your experience with us at Hatfield Audi. We are thrilled to hear that you had a great experience and found our team to be professional and informative. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Hatfield Audi Motability Scheme Team
  • Rating 5.0
    Excellent service from Ash, ordering my new car. Very helpful and efficient. Really brilliant. Thank you.
    Response from Group 1 Audi Hatfield
    Dear Jennifer,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience with Ash while ordering your new car. Providing helpful and efficient service is something we strive for, and it's fantastic to know that Ash delivered on that promise.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your support. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing Hatfield Audi and the Motability Scheme. We look forward to serving you again.

    Best regards,

    Hatfield Audi Team
  • Rating 5.0
    I was very very happy , it helps me a lot I would like to say thanks for everything
    Response from Group 1 Audi Hatfield
    Dear Abdirahim,

    Thank you so much for your wonderful feedback! We are thrilled to hear that you were very happy with your experience and that our services have been helpful to you. Your kind words and perfect rating mean a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Hatfield Audi Motability Scheme Team
  • Rating 5.0
    Very understanding and explained everything we needed to know making the process as easy as possible
    Response from Group 1 Audi Hatfield
    Hello Debborah,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our team understanding and that we were able to explain everything clearly, making the process easy for you. Your feedback is incredibly valuable to us, and it’s great to know we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Hatfield Audi Motability Scheme Team
  • Rating 5.0
    Quick n easy
    Response from Group 1 Audi Hatfield
    Dear Guley,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found your experience with us to be quick and easy. Providing excellent service is our top priority, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Hatfield Audi Motability Scheme Team
  • Rating 5.0
    Ashle8gh who is handled my car sales with was so amazing and went out of hos way to help find the car I wanted. Im so pleased and can not wait till my car gets here. Thank you for making it so easy to understand and for your help x
    Response from Group 1 Audi Hatfield
    Dear Kevin,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Ashleigh and how he went above and beyond to assist you in finding the perfect car. It's fantastic to know that the process was made easy and understandable for you. Your satisfaction is our top priority, and we are delighted that you are pleased with the service you received. We look forward to the arrival of your new car and hope it brings you great joy. If you have any further questions or need assistance, please don't hesitate to reach out.

    Warm regards,

    The Hatfield Audi Motability Scheme Team
  • Rating 5.0
    Fast service, helpful, simple process.
    Response from Group 1 Audi Hatfield
    Hello Isaac,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service fast and helpful, and that the process was simple for you. At Hatfield Audi, we strive to make every customer's experience as smooth and efficient as possible, especially when it comes to mobility solutions. Your feedback is greatly appreciated and will be shared with our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Hatfield Audi Team
  • Rating 5.0
    Very happy and professional experience
    Response from Group 1 Audi Hatfield
    Dear Rachel,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a very happy and professional experience at Hatfield Audi. Our team is dedicated to providing exceptional service, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Hatfield Audi Team
  • Rating 5.0
    Very good
    Response from Group 1 Audi Hatfield
    Thank you for your 5-star review!
  • Rating 5.0
    Ashleigh was amazing he gave me a time estimate of 2 weeks and kept to he’s promise, also kept me updated throughout the process I was really happy with the service I received I can’t fault him in any way
    Response from Group 1 Audi Hatfield
    Thank you for your fantastic review! We're glad you had a brilliant experience with us here at Hatfield Audi. We look forward to seeing you again soon!
  • Rating 5.0
    Made to feel very welcome by Jay and work completed with minimum of fuss.
    Response from Group 1 Audi Hatfield
    Thank you for your 5-star review! We're glad you had a great experience with us here at Hatfield Audi.
  • Rating 5.0
    Receptionist was so lovely both when we arrived and collected.

    The video was a cool touch showing what had been done during the health check.

    Had to email as a little confused with checking in online it showed a different date and also money owed- they responded promptly and reassured me the date was an error and confirmed my time and that I did not owe as covered by Motability.

    Mechanic ensure my car was available in the time frame I needed it to be.
    Response from Group 1 Audi Hatfield
    We're glad you found our team to be so helpful during your visit. We look forward to seeing you again here at Hatfield Audi!
  • Rating 2.0
    It was ok but car wasn’t ready or charged for pickup.
    Response from Group 1 Audi Hatfield
    We are disappointed to learn of your experience and have passed your comments onto the senior management team for review. Should you wish to discuss this further please contact us at audihatfield@group1auto.co.uk.
  • Rating 5.0
    Great service
    Response from Group 1 Audi Hatfield
    Thank you for the 5* rating!
  • Rating 5.0
    ,
    Response from Group 1 Audi Hatfield
    Thank you for the 5* rating!
  • Rating 4.0
    Very nice
    Response from Group 1 Audi Hatfield
    Thank you for the 4* rating! If there is anything we could do to make your next visit a 5* experience please let us know, we'd love to hear your feedback.
  • Rating 1.0
    Very poor experience this time round.
    Response from Group 1 Audi Hatfield
    Hi Damon, we are disappointed to learn of your experience and would like the opportunity to discuss this with you in more detail. Please could you send your contact details to audihatfield@group1auto.co.uk and a member of our management team will be in touch.
  • Rating 5.0
    Outstanding
    Response from Group 1 Audi Hatfield
    Thank you for the 5* rating!

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