Motability Scheme at Norton Way Mazda

5.0
Rating 5.0
(23 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
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Contact information

Address
Norton Way North
Letchworth Garden City
Hertfordshire SG6 1BL
GB
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Phone Number
Call Norton Way Mazda Letchworth on 01462 559868
01462 559868
01462 559868
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Amelia Baldry
  • Joshua Simkins
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Ben Young
We recommend calling and booking an appointment before visiting.
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Accessibility features at Norton Way Mazda Letchworth

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Norton Way Mazda Letchworth

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Norton Way Mazda Letchworth can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Norton Way Mazda Letchworth on 01462559868 to make an appointment with our Motability specialist.

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Reviews at Norton Way Mazda Letchworth

  • Rating 5.0
    Brilliant service! Josh was so kind, helpful and supportive the entire process. Didn’t make me feel like I was being a pain no matter what questions I had he answered them and helped me understand everything. He was kind enough to hold my car for me while I was admitted to hospital and checked up on me multiple times while I was there.

    While at the dealership he offered to take me on a test drive, showed us how the car works, sorted everything out for me, adjusted the people on my insurance without making me feel like I was asking too much. He was very polite, a really nice man and I do hope he gets a Christmas bonus and a raise at least ;). The entire process was extremely enjoyable. He made me feel completely at ease and very grateful to have someone so kind help me sort out and get my first car. I couldn’t recommend enough.

    If he sees this, I hope you have a wonderful Christmas and thank you again so much for all your kindness and support. It was a pleasure to have met you!
    Response from Norton Way Mazda Letchworth
    Dear Chloe-jade B.,

    Thank you so much for taking the time to share your wonderful experience with us at Norton Way Mazda. We are thrilled to hear that Josh provided you with such exceptional service and support throughout your car-buying journey. It's heartwarming to know that he was able to assist you in such a meaningful way, especially during your time in the hospital.

    Josh is indeed a valued member of our team, and your kind words will surely make his day. We are delighted that he made the process enjoyable and put you at ease while helping you with your first car. Your recommendation means the world to us, and we are grateful for your trust in our services.

    We hope you are enjoying your new car and wish you many happy and safe journeys ahead. If you ever need further assistance, please don't hesitate to reach out. Wishing you a wonderful Christmas and a joyful holiday season!

    Warm regards,

    The Norton Way Mazda Team
  • Rating 5.0
    Helpful and informative
    Response from Norton Way Mazda Letchworth
    Hello Harry W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service helpful and informative. At Norton Way Mazda, we strive to provide the best experience for our customers, and your feedback is a great testament to our efforts. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Norton Way Mazda Team
  • Rating 5.0
    Josh was very clear when we came to pick up the car and he did let us look in it to make sure it was all perfect and I can't thank him enough for what he has done we really appreciate it!
    Response from Norton Way Mazda Letchworth
    Dear Thomas D.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Josh was able to assist you effectively and that you were satisfied with the condition of your car. Your kind words and appreciation mean a lot to us, and we are delighted to know that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Norton Way Mazda
  • Rating 5.0
    Very helpful
    Response from Norton Way Mazda Letchworth
    Good morning Susan G. Thank you for the 5-stars and kind words! Happy to have helped and we pass on your comments to the team. All the best - Norton Way Mazda.
  • Rating 5.0
    Amelia was helpful over and above
    Response from Norton Way Mazda Letchworth
    Good afternoon Lorraine S. Thank you for the 5-stars and kind words. We are pleased to hear that Amelia went over and above to help. We will pass on your compliments to her. Kind regards - Norton Way Mazda
  • Rating 5.0
    I rate Amelia Baldry 10 out of 10 first class
    Response from Norton Way Mazda Letchworth
    Good afternoon David N. Thank you for the 5-stars and kind words. We are pleased to hear that your experience with us was first class. We will pass on your compliments to Amelia. Kind regards - Norton Way Mazda
  • Rating 5.0
    Josh was very clear and helpful in explaining the contract of the car and enabled me to get a better understanding of my car
    Response from Norton Way Mazda Letchworth
    Good afternoon Thomas D. Thank you for the 5-stars and kind words. We will pass on your compliments to Josh. Kind regards - Norton Way Mazda.
  • Rating 5.0
    Very professional, attentive and knowledgeable. First class experience
    Response from Norton Way Mazda Letchworth
    Good afternoon George N. Thank you for the 5-stars and kind words. We are pleased to hear that your experience with us was first class. We will pass on your compliments to the team. Kind regards - Norton Way Mazda.
  • Rating 5.0
    Amelia was superb from start to finish 10 out of 10
    Response from Norton Way Mazda Letchworth
    Good afternoon Sharon C, Thank you for the 5 star review happy we could help. Kind regards - Norton Way Mazda.
  • Rating 5.0
    Very helpful
    Response from Norton Way Mazda Letchworth
    Good afternoon Sharon C, Thank you for the 5 star review happy we could help. Kind regards - Norton Way Mazda.
  • Rating 5.0
    Had a brilliant experience using Norton way mazda to get my motability vehicle, honestly cannot fault their service. Polite, welcoming and knowledgeable.

    100% recommended
    Response from Norton Way Mazda Letchworth
    Good morning, Thomas G. Thank you for the 5-stars and kind words. We are pleased to hear that your experience was brilliant when purchasing your vehicle. We will pass on your compliments to the team. Kind regards - Norton Way Mazda.
  • Rating 5.0
    Josh was great
    Response from Norton Way Mazda Letchworth
    Good morning Sandra H. Thank you for the 5-stars! Happy we could help. Take care - Norton Way Mazda.
  • Rating 5.0
    brilliant service 2 lovely gentleman picked up my car, very polite and explained what would happen, then the video showing my service was really great, then another lovely man bought my car back, i would highly recommend you
    Response from Norton Way Mazda Letchworth
    Good morning Belinda L. Thank you for the 5-stars and taking the time to write us this kind review. it is much appreciated and will be sure to pass your compliments on to the team! Take care - Norton Way Mazda.
  • Rating 5.0
    Josh very helpful and he done a very good job
    Response from Norton Way Mazda Letchworth
    Good morning Sandra H. thank you for the 5-stars! Very happy we could help. Take care. Norton Way Mazda.
  • Rating 5.0
    Amelia was very helpful, supportive and understanding which made the whole process much easier. Many thanks.
    Response from Norton Way Mazda Letchworth
    Good morning Will J Thank you for the 5-stars, happy we could help! We will be sure to pass on your compliments to Amelia. Take care - Norton Way Mazda.
  • Rating 5.0
    Amelia was fantastic!
    Response from Norton Way Mazda Letchworth
    Good morning Nathan J. Thank you for the 5-stars, happy we could help! We will be sure to pass on your compliments to Amelia. Take care - Norton Way Mazda.
  • Rating 5.0
    Amelia was helping me with my order and answered all my questions. All the staff are friendly and helpful.
    Response from Norton Way Mazda Letchworth
    Good afternoon Will J. Thank you for the 5-stars, happy we could help! We will be sure to pass on your compliments to Amelia and the team. Take care - Norton Way Mazda.
  • Rating 5.0
    The dealer ship mobility rep was very helpful ,Andi fully understood the lease terms . Every thing else was straight forward thank you .
    Response from Norton Way Mazda Letchworth
    Good morning Gareth W. Thank you for the 5-stars and kind words. It is much appreciated. Take care - Norton Way Mazda.
  • Rating 5.0
    Easy and no fuss just how I like it, Amelia has dealt with me before so it’s all quite simple from choosing till pick up
    Response from Norton Way Mazda Letchworth
    Good morning Paul G. Thank you for the 5-stars and kind words. It is much appreciated. Take care - Norton Way Mazda.
  • Rating 5.0
    Amelia I’ve used before in my applications, easy to understand , doesn’t make the new application a ordeal and keeps in touch while order is going through that’s why I’ve used Norton way for all 4 of my cars
    Response from Norton Way Mazda Letchworth
    Hi Paul, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers. We will pass on your compliments to Amelia. We hope you are enjoying your car and look forward to welcoming you back again soon. All the best - Norton Way Mazda.

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