Motability Scheme at Norton Way Nissan

4.9
Rating 4.9
(119 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
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Contact information

Address
Norton Way North
Letchworth
Hertfordshire SG6 1BL
GB
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Phone Number
Call Norton Way Nissan on 01462 754542
01462 754542
01462 754542
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Adam Ashley
  • Howard Spanjar
  • Laura Marshall
  • Kyle Smith
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Tracy Brooks
  • Michael Hunter
  • Annas Nasrawe
  • Tahnee Butler
We recommend calling and booking an appointment before visiting.
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Accessibility features at Norton Way Nissan

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Norton Way Nissan

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Norton Way Nissan can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Norton Way Nissan on 01462754542 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Norton Way Nissan

  • Rating 5.0
    We had a great experience. Howard was so friendly and also very informative when it came to choosing our car, ensuring it was right for us. He even did well with dealing with me and my impatient self. He was really friendly and courteous. Our car is amazing and just what we wanted. Thank you
    Response from Norton Way Nissan
    Good morning Natalie W Thank you for taking the time to leave us such a kind review. We are very happy we could help and that you had a great experience with us at Norton Way Nissan. We hope to welcome you back again soon. Take care - Norton Way Nissan
  • Rating 5.0
    Everyone there was so friendly, helpful and cheerful. After walking out of a car dealership down the road because of rude staff I’m so glad this was our next stop. We even got a coffee! Couldn’t have asked for more. Thank you!!
    Response from Norton Way Nissan
    Good morning Megan G. thank you for taking the time to write us this kind review! We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Nissan.
  • Rating 5.0
    We found Howard and the staff very helpful all through the process
    Response from Norton Way Nissan
    Good morning Jayne B. Thank you for the 5 stars and kind words it is much appreciated. Take care - Norton Way Nissan.
  • Rating 5.0
    Adam was knowledgeable and made the experience very easy
    Response from Norton Way Nissan
    Good morning Emma E. Thank you for the 5 stars and kind words! Very happy we could help. Take care - Norton Way Nissan.
  • Rating 5.0
    Very good polite and helpful
    Response from Norton Way Nissan
    Good morning Robert K. Thank you for taking the time to leave us this 5 star review, it is much appreciated! Take care. - Norton Way Nissan.
  • Rating 5.0
    Great service and MOT collected our car and dropped of clean and washed.
    Response from Norton Way Nissan
    Good morning Marie-Manon R. Thank you for taking the time to leave us this 5 star review, it is much appreciated! Take care - Norton Way Nissan.
  • Rating 5.0
    Fantastic customer service. Adam was very helpful
    Response from Norton Way Nissan
    Good morning Rebbeca, thank you very much for the 5 stars! Happy we could help and will be sure to pass on your compliments. Take care - Norton Way Nissan.
  • Rating 5.0
    Really friendly, helpful, knowledgeable. Clean site
    Response from Norton Way Nissan
    Good Morning James, thank you for taking the time to write us a 5* review! We always appreciate feedback from our customers and are pleased to hear you had a good experience and look forward to welcoming you back again soon. All the best - Norton Way Nissan.
  • Rating 5.0
    A very excellent level of customer service from sales rep Adam Ashley.
    Response from Norton Way Nissan
    Good morning Muhammad S. Thank you for taking the time to leave us 5-stars and for this kind review, we will be sure to pass on your compliments. Take care - Norton Way Nissan.
  • Rating 5.0
    Adam was fantastic with regular updates on any delays with the car .
    Response from Norton Way Nissan
    Good morning Ciara S. Thank you for the 5 stars! happy we could help and will be sure to pass on your compliments. All the best - Norton Way Nissan.
  • Rating 5.0
    Helpful. Caring. Polite. We've been looked after very well. I'm extremely happy
    Response from Norton Way Nissan
    Good morning Jesse W. Thank you for the 5 stars glad you had a pleasant experience with us! Take care - Norton Way Nissan.
  • Rating 5.0
    Adam Ashley was really helpful, giving enough information without overloading. Listening and answering all questions. Extremely considerate.
    Response from Norton Way Nissan
    Hi Aadil, thank you so much for the 5 stars and kind words. We're glad that you found Adam to be helpful and could answer any questions you had! We look forward to seeing you again soon at Norton Way Nissan. Best wishes - Norton Way Nissan.
  • Rating 5.0
    Very helpful
    Response from Norton Way Nissan
    Good morning Jacqueline. Thank you for taking the time to leave us 5 stars! It is much appreciated. Take care - Norton Way Nissan.
  • Rating 5.0
    Very knowledgeable and helpful
    Response from Norton Way Nissan
    Good morning Jacqueline thank you for the 5 stars, we are glad we could help. Take care - Norton Way Nissan.
  • Rating 5.0
    Adam was very patient and spent time explaining everything
    Response from Norton Way Nissan
    Good morning Kay, thank you very much for the 5 stars! We are happy we could help and will be sure to pass on your compliments to the team. Take care - Norton Way Nissan
  • Rating 4.0
    Adam was amazing - i did speak to 2 other people at the dealership when Adam had a day off and they were quite poor really, and almost made me goto another dealer
    Response from Norton Way Nissan
    Good morning Jemma! Thanks so much for the 4 star rating and review, we appreciate it. We will take your comments on board for next time. We look forward to seeing you again next time at Norton Way Nissan! All the best - Norton Way Nissan.
  • Rating 2.0
    Car was taken in for minor servicing for which I asked for a curtesy car. It took ages for the service technician to find me the appropriate type. Before car service I specifically asked if my vehicle receives a wash and vacuum when my car is ready to pick up to which they said yes. On picking up it looked like it hadn't been done but annoyingly the technician tried to argue that it had been done. Because of this he tried to get back at me by saying I done alot off miles,I'd done 48 miles as went to see my mum .I did show receipt for fuel £5 because before collecting it I ask how much should I put in to which he said a couple of pounds but I put £5 ad I done 48 miles. He seemed to question the mileage and how much I put in so I said ( your only saying to get back on to me because I complained about my car not getting washed . I asked for manager to talk about this situation as not happy with the service technician's attitude. The manager agreed with me and looked at my car which he agreed hadn't been done. He reassured me he would speak to the technician about how he treated me. The manager dealt with me in a nice and professional way and resolved the issues.
    Response from Norton Way Nissan
    Hi Angelo,

    We are very sorry that your visit to us on this occasion was not up to our usual standards. We really do try to take the best care of all of our customers every time and it is disappointing that we haven’t managed to fulfil this on your last visit. Whilst it’s great to see that Ryan resolved your issues, please know that we will address this team and learn from it. If there is anything else that we can do going forward please do let us know.

    Kind regards - Norton Way Nissan
  • Rating 5.0
    Super service as always
    Response from Norton Way Nissan
    Good morning Emma, thank you for taking the time to leave us 5 stars! Happy we could help. Take care - Norton Way Nissan.
  • Rating 5.0
    Fantastic as always
    Picked up and returned with a phone call explaining what needs to be done in my car with options given .
    Response from Norton Way Nissan
    Good morning Alison, thank you for the 5 stars and kind words, we will be sure to pass on your compliments to the team. Take care - Norton Way Nissan.
  • Rating 5.0
    Always professional
    Response from Norton Way Nissan
    Good morning Tracey, thanks so much for the 5 stars and kind words, we really appreciate it! We are glad to hear you had a great experience at Norton Way Nissan, and we look forward to seeing you again soon. All the best - Norton Way Nissan.

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