Motability Scheme at Vertu Vauxhall Waltham Cross

4.8
Rating 4.8
(423 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Call dealer

Welcome to Vertu Vauxhall Waltham Cross

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Waltham Cross can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Waltham Cross on 03445586960 to make an appointment with our Motability specialist.

Visit dealer website
Visit dealer website

Contact information

Address
South Side
Eleanor Cross Road
Waltham Cross EN8 7HG
GB
Get directions
Phone Number
Call Vertu Vauxhall Waltham Cross on 0344 558 6960
0344 558 6960
0344 558 6960
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Paul Smith
  • Tipo Zaman
  • Mitau Mitau
  • Shamim Ahmed
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Dylan Hurley
  • Ion-Vlad Lazar
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Vertu Vauxhall Waltham Cross

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Waltham Cross

  • Rating 3.0
    Not impressed with Vertu Waltham Abbey
    Response from Vertu Vauxhall Waltham Cross
    Hello Jacob,

    Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience at Vertu Vauxhall Waltham Cross did not meet your expectations. Your input is invaluable to us as we strive to improve our services and ensure a positive experience for all our customers.

    We would appreciate the opportunity to learn more about your visit and how we can make things right. Please feel free to reach out to us directly so we can address your concerns and work towards a resolution.

    Thank you once again for your feedback. We hope to have the chance to serve you better in the future.

    Best regards,
    Keith
  • Rating 5.0
    Really good customer service the people are friendly and helpful they are like one big happy family always smiling
    Response from Vertu Vauxhall Waltham Cross
    Hello Marie,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a positive experience with our team at Vertu Vauxhall Waltham Cross. Providing friendly and helpful customer service is something we strive for every day, and it’s fantastic to know we met your expectations.

    Your kind words and perfect rating mean a lot to us and motivate us to continue delivering the best service possible. If there’s anything else we can assist you with, please don’t hesitate to reach out.

    We look forward to seeing you again soon!

    Best regards,

    Keith
  • Rating 5.0
    Very efficient good service.
    Response from Vertu Vauxhall Waltham Cross
    Dear Theresa

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our service efficient and satisfactory. Providing excellent service is our top priority, and your kind words are truly appreciated.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Waltham Cross.

    Best regards,

    Dean
  • Rating 5.0
    Very good
    Response from Vertu Vauxhall Waltham Cross
    Hello Lloyd,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a very good experience with us at Vertu Vauxhall Waltham Cross. Your feedback is incredibly valuable and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 1.0
    I hardly give negative feedback,however, there were 3 things that made the experience tiring and unpleasant.
    There was a gentleman who assisted me as I walked in for my MOT. Firstly, the man attempted to log me in through their automated key drop computer, which just failed. Then he was asking me for the motability policy number. I said I was not asked to bring that in (never had to do this in the past). Then he said I need the policy number otherwise they will not loan me the vehicle to take home. I was on the phone to my brother at home, he located the file and I provided the man with the policy number. He refused to take it, saying that it is incorrect, I Then spent 30 mins on the phone to my brother at home, explaining to him there must be another number. This was the case! Then the man at Vauxhall asked his manager and she said the number I provided was correct and then he proceeded. He did not apologise for the stress and time he wasted of mine. When I went to pick my car up, they said it'll be ready by 5. I waited until 6 to receive my car. The man who dealt with me in the morning, ignored me and it was just an awful experience. Whatever the courtesy cleaning service they offered, was horrible. It left a damp smell in my car.
    Response from Vertu Vauxhall Waltham Cross
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1FR2901 Kind regards, Liza
  • Rating 5.0
    Great as always, and very polite
    Response from Vertu Vauxhall Waltham Cross
    Dear Colette M.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us and found our team to be polite. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Liza
  • Rating 5.0
    Very helpful and easy dealing
    Response from Vertu Vauxhall Waltham Cross
    Hello Martin W.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service very helpful and easy to deal with. Our team at Vertu Vauxhall Waltham Cross is dedicated to providing the best experience possible, and your feedback is a great encouragement to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Friendly helpful staff. Courtesy car was clean and ready.
    Car was returned clean and smelling wonderful. Service done and video sent to me. Messages and emails arrived to tell me when ready. Great service.
    Response from Vertu Vauxhall Waltham Cross
    Hello Christine,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our team at Vertu Vauxhall Waltham Cross. It's great to know that you found our staff friendly and helpful, and that the courtesy car met your expectations. We always strive to ensure that our services are convenient and efficient, so we're delighted that you appreciated the cleanliness of your car and the updates through messages and emails.

    Your kind words and perfect rating mean a lot to us, and we look forward to welcoming you back in the future. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    Selina
  • Rating 4.0
    Great customer service and knowledgeable
    Response from Vertu Vauxhall Waltham Cross
    Hello Caroline,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our customer service and found our team knowledgeable. Your satisfaction is important to us, and we are always striving to provide the best service possible.

    If there's anything specific you think we could improve on to make your experience even better, please feel free to let us know. We value your input and look forward to welcoming you back to Vertu Vauxhall Waltham Cross in the future.

    Best regards,

    Liza.
  • Rating 4.0
    Disappointed that they are stating the vehicle is unlikely to have enough fuel/charge to drive me home - I live 5 miles away and that I need to pay an extra £20 to avoid this. I believe it’s totally unacceptable.
    Response from Vertu Vauxhall Waltham Cross
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT4UA0601 Kind regards, Liza
  • Rating 5.0
    Very proffesianal and helpful
    Response from Vertu Vauxhall Waltham Cross
    Dear Sandra B.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team at Vertu Vauxhall Waltham Cross to be professional and helpful. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Liza.
  • Rating 1.0
    Not happy at all ?
    Response from Vertu Vauxhall Waltham Cross
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT1DM1612 Kind regards, Dean
  • Rating 5.0
    Excellet
    Response from Vertu Vauxhall Waltham Cross
    Hi Brenda

    Thank you so much for your excellent review! We're thrilled to hear that you had a positive experience with us at Vertu Vauxhall Waltham Cross. Your feedback is greatly appreciated and motivates our team to continue providing top-notch service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    Excellent Staff & always very helpful to me I would always and only go there, thank you so much.
    Response from Vertu Vauxhall Waltham Cross
    Dear Charalambos

    Thank you so much for your kind words and for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Vertu Vauxhall Waltham Cross. Our staff strives to provide the best service possible, and it’s rewarding to know that we have been helpful to you. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back in the future.

    Best regards,
    Dean
  • Rating 5.0
    He was great
    Response from Vertu Vauxhall Waltham Cross
    Hello Darryl

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience with us at Vertu Vauxhall Waltham Cross. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Paul was great. Showed me the vehicle and all the gadgets. I even got a choice of colours! Awesome experience once again.
    Response from Vertu Vauxhall Waltham Cross
    Hello Jeanette,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had an awesome experience with us once again. It's great to know that Paul was able to assist you effectively and that you enjoyed exploring the vehicle and its features. We always strive to provide our customers with a variety of options, so we're glad you appreciated the choice of colors.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If you have any more questions or need further assistance, please don't hesitate to reach out.

    Thank you for choosing the Motability Scheme at Vertu Vauxhall Waltham Cross. We look forward to serving you again in the future!

    Best regards,

    Dean
  • Rating 5.0
    Very helpful kept up to date on the whole process
    Response from Vertu Vauxhall Waltham Cross
    Hello Courtney,

    Thank you so much for your wonderful review! We're thrilled to hear that you found our service helpful and that we were able to keep you updated throughout the process. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 5.0
    He was amazing and very friendly
    Response from Vertu Vauxhall Waltham Cross
    Dear Hayriye G.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an amazing experience with us at Vertu Vauxhall Waltham Cross. Our team takes great pride in providing friendly and helpful service, and it's fantastic to know that we met your expectations.

    Your feedback is incredibly valuable to us, and we are delighted that you are satisfied with our service. If there's anything more we can do for you, please don't hesitate to reach out.

    We look forward to seeing you again soon!

    Best regards,

    Dean
  • Rating 5.0
    Good
    Response from Vertu Vauxhall Waltham Cross
    Hello Fatti

    Thank you so much for taking the time to leave us a review and for giving us a perfect 5-star rating! We are thrilled to hear that you had a positive experience with the Motability Scheme at Vertu Vauxhall Waltham Cross. Our team is dedicated to providing excellent service and ensuring our customers have a seamless experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Excellent service and customer service as always
    Response from Vertu Vauxhall Waltham Cross
    Dear Elzbieta
    Thank you so much for your kind words and for taking the time to leave us a review. We are thrilled to hear that you consistently receive excellent service from us. Your feedback is incredibly valuable and motivates our team to continue delivering the best possible experience for our customers.

    If there is anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards, Dawn

    The Motability Scheme Team at Vertu Vauxhall Waltham Cross

Similar Motability Scheme dealers

Start new search