Motability Scheme at Marshall Volkswagen Coulsdon

4.5
Rating 4.5
(54 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30

Welcome to Marshall Volkswagen Coulsdon

At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.

At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!

On-site disabled parking and wheelchair access are available, so why not pay us a visit?

To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.

Contact information

Address
Gateway Business Park
Pipers Road
Coulsdon CR5 2AR
GB
Phone Number
Call Marshall Volkswagen Coulsdon on 020 8108 0154
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Andrew Meliniotis
  • John O'Shea
  • Anthony Baugh
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Steve Rose
  • Peter Wiggins
  • Kayleigh Falzon
We recommend calling and booking an appointment before visiting.
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Accessibility features at Marshall Volkswagen Coulsdon

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Marshall Volkswagen Coulsdon

  • Rating 5.0
    The dealer was very friendly and happy to help show us some of the controls in the new car. Very pleased.
    Response from Marshall Volkswagen Coulsdon
    Thank you Carol for your super review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Bob, Marshall Motor Group.
  • Rating 5.0
    He was so professional and the most at a cabin and welcome him. He went beyond, and beyond mean.
    Response from Marshall Volkswagen Coulsdon
    Good morning Eileen and thank you for taking the time to leave a review. We are very grateful for your 5 star rating and super comments for the Marshall Volkswagen Coulsdon team. Kind regards, Jason, Marshall Motor Group
  • Rating 5.0
    He was so friendly and very very helpful
    Response from Marshall Volkswagen Coulsdon
    Good afternoon, thank you for taking the time to leave a review. We are very grateful for your 5 star rating and excellent comments! Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    My experience with you guys was very helpful and very informative
    Response from Marshall Volkswagen Coulsdon
    Thank you for the great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Nice fellow.
    Response from Marshall Volkswagen Coulsdon
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    A Millard
    Response from Marshall Volkswagen Coulsdon
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Excellent service Anthony was very helpful
    Response from Marshall Volkswagen Coulsdon
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Anthony dealt with my enquiry efficiently and effectively.
    Response from Marshall Volkswagen Coulsdon
    Thank you for your great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Nice man
    Response from Marshall Volkswagen Coulsdon
    Good morning Matthew. Thank you for your five star review. It is very much appreciated. Best wishes, Nikki, Marshall Motor Group.
  • Rating 5.0
    Good customer service
    Response from Marshall Volkswagen Coulsdon
    Thank you for your review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 1.0
    Car was held in for 11 days. Very limited communication or updates. No complimentary car wash, car was filthy on collection. Left to wait with no communication for 30mins when collecting car. Overall poor experience and unlikely to purchase a car from Volkswagon again. After taking the car away, I went to use the boot for my daughters wheelchair. The boot does not open and the tailgate motor has gone. RAC says a health/diagnostic test was not performed on the car as part of the MOT as this would have been identified and rectified before giving back to the customer. Very clear, Motability customers are not valued and corners are cut. Will not be purchasing a Motability car through Volkswagon again and a full complaint is being made.
    Response from Marshall Volkswagen Coulsdon
    Good evening Elsey, thank you for taking the time to leave a review. We are disappointed to note your 1 star rating comments, and would be grateful if you could please email your details to reviews.volkswagen@marshall.co.uk to allow us to contact you directly to discuss further. Kindest regards, Charlotte, Marshall Motor Group.
  • Rating 3.0
    Disappointed I didn’t get an email back regarding the walk round my car following the health check. I couldn’t understand or hear him on the recording and I send an email to that effect with no reply.
    Response from Marshall Volkswagen Coulsdon
    Good evening, thank you for your review. We are disappointed to note your 3 star rating and would be grateful if you could please email your details to reviews.volkswagen@marshall.co.uk so we can contact you directly to discuss. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Great service
    Response from Marshall Volkswagen Coulsdon
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great customer service showed everything on. The vehicle 5 star experience
    Response from Marshall Volkswagen Coulsdon
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great team and professional work and qualitative service
    Response from Marshall Volkswagen Coulsdon
    Thank you for the great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 2.0
    Antony went through all of the options available in excellent detail. He advised what would be useful for us, pointing out those that he believed would not be of financial benefit in the long term.
    I was not going for the automatic option, but talked us through it & got us to look at different driving conditions. We are really happy now that we went for that option.
    A very positive & pleasant process and we're now looking forward to when we do eventually get our car.
    Response from Marshall Volkswagen Coulsdon
    Thank you for your great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Great service but only from Anthony
    Response from Marshall Volkswagen Coulsdon
    Good evening, thank you for your review. We really appreciate you taking the time to feedback and comments. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 1.0
    Since Marshall took over the ownership the Customer Service has gone down. For a Disabled person there should be an extra effort made. Even the Disabled Parking bay has normal vehicles parked in it.
    Response from Marshall Volkswagen Coulsdon
    Good afternoon Peter, thank you for taking the time to review Volkswagen Coulsdon. We are disappointed to note your 1 star review and would be grateful if you could please email your details to reviews.volkswagen@marshall.co.uk so we can contact you directly to discuss. Many thanks & kind regards, Charlotte, Marshall Motor Group.
  • Rating 3.0
    Brilliant customer service. Sadly not very easy for me as usual due to collection/drop off service no longer available
    Response from Marshall Volkswagen Coulsdon
    Good afternoon Amanda-Jane. Thank you for taking the time to review Volkswagen Coulsdon. I am pleased to read that you experienced great customer service and please do email us at reviews.volkswagen@marshall.co.uk with your contact details if you would like to discuss your concerns further. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Anthony was very helpful and explained each step of my application clearly.
    Response from Marshall Volkswagen Coulsdon
    Good evening Alastaire, thank you for your great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.

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